Review from Suzanne R (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

Dad has settled in very well, as it was a hard adjustment to leave his lovely cottage. He is very well cared for and the attention to his health needs is excellent. We are notified of any concerns immediately. The carers are very happy and friendly and have lots of banter with Dad, which is lovely to

hear. The food is good, occasionally he doesn't get what he requested, but on the whole it is tasty and good quality and he enjoys sitting with the other residence at meal times having a good natter. It took him several weeks to find his feet, but now he enjoys joining in the activities and has made new friends. I can also bring the dog in to see him and the other residence love making of fuss of her too. I am always made to feel very welcome and the office staff are so lovely and helpful. My brother and I can honestly say we are very happy with the care and support Dad receives, if Dad could manage on his own he would of course prefer to be in his own home, but this is the next best thing.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

What a lovely review, thank you for your feedback of the home and staff. I am most pleased you feel positively about the way Dad is being cared for, I have shared this with the team. Dad is now a huge part of St Lauras, especially the floor of which he is residing on. We are pleased he has settled and ever so pleased he enjoys hosting the odd quiz for us! We look forward to growing a stronger bond with Dad and your kind family. Thank you again for this review and letting us know how you feel.

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Review from Susan G (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience

As with most people, I felt very emotional when my mum went into St Lauras in Kings Langley. I felt as if I had failed her.
It’s turned out to be the best thing I could have done! Mum has settled in very well, thanks to the caring, loving staff who work there. The atmosphere as soon as you enter reception

is warm, welcoming and reassuring. I couldn’t have chosen better!

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Review from Richard S (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience

I am very pleased with the way Dad has settled into St Laura's. The staff are very friendly and we enjoy saying 'hi' to Dad's fellow residents, too. There is a genuinely friendly and relaxed atmosphere in the home. He is well cared for and mostly cheerful. We enjoy sitting in the garden when we visit.

There can be a bit of traffic in the high street but the lovely mature trees make it a relaxing place to sit. Dad also appreciates a birds-eye view of the canopy from his window. His room feels very homely now but we don't often find him in it when we visit - which I think is a good sign. I can't comment on the food, but Dad has said nice things about it and I can vouch for the tea and homemade cake that appear if we time our visit right.

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Review from Richard M (Husband of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience

What's excellent about St Lauras! The staff over the past few weeks, I've had the opportunity to see them on a regular basis. They really care for their patients, know them all by name and go out of their way to make sure they eat and drink and are as comfortable as possible and looked after, whatever

they need. Keep it up! That's to take nothing away from the facilities, which are first-class!

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you for expressing your thoughts and sharing this positive feedback for others to read too! Myself and staff love to know that our residents and relatives feel this way about St Lauras and our team.

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Review from Jan S (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

Mum spent six weeks at St Lauras for respite care. From the moment she arrived, she was made to feel valued and supported. The staff treated her with respect and dignity. As her family, we were made to feel welcome at all times. They encouraged her independence and helped her when needed. They were

so busy but found time to really care. If things had been different financially, Mum would have stayed. Thank you.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you for taking the time to write this review, we hope Mum is settling into her new home. We miss her cheerful ways and your wave and smile to us all when you were here. We are so pleased Mum enjoyed her stay, how emotional she and staff were when she left showed a high standard of care and a good working relationship with my team. As I said please know you are always welcome to pop in. Send our love to Mum. Best Wishes to you all.

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Review from Jan F (Son of Resident) published on 19 September 2022
Submitted via Website • Report

Overall Experience

Highly recommended. The staff are fantastic and so helpful. We are so pleased our mum is in the best hands. Really appreciative of all the support and help on every visit and phone call.
The activities and ability to keep up with the private Facebook group are a great touch. Thanks.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

We are so happy you feel this way about your mother staying here at St Laura's. Your mother is a huge part of St Laura's, and we love having here with us. It is great to hear your positive comments, it is so important to us to be able to relay this to the team. We feel the Facebook group is an important way so you all still feel connected to your loved ones whilst they are staying here. Many thanks for your lovely comments.

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Review from Peter X (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

After a short stay in the hospital, our 91-year-old mum, who lives on her own, needed some respite. By chance, we were recommended St Lauras. From the first visit, I was very impressed with the cleanliness of the home. The staff are all fantastic, helpful and very caring. The food is a very good standard.

The facilities offered are very impressive. So Mum moved in for a four weeks stay, but she feels so safe and secure she is now a permanent resident! We can totally recommend St Lauras.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

We are so pleased Mum has decided to remain here at St Lauras! It is great to know that her 'short stay' was far too short for her and that she feels comfortable, happy and safe here at St Lauras - so much so that she has moved in permanently. We are delighted mum is enjoying our facilities and getting the most out of St Lauras. We enjoy building on our relationship with mum and you all. Thank you for your feedback and time to write this review.

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Review from Heather G (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience

My mum moved into St Laura's under very difficult family circumstances, and the care home manager and her staff gave their full support to make Mum's transition from home as smooth as possible with little notice.
St Laura's is situated in the heart of Kings Langley and offers the most wonderful facilities.

Sadly due to the limitations of her illness, coupled with Covid restrictions, Mum did not gain the full benefit of these.
Mum was treated with care and compassion by extremely professional staff throughout her stay. The home offers calm and relaxed surroundings and, more importantly, the residents are treated like extended members of the staff's families and given lots of love and attention.
It is not easy when a loved one goes into care, but we could not have asked for better support from the manager and her team. Thank you for caring.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you for your heartwarming feedback. This is a delightful comment, and we cannot be happier to know you and your family felt this way about myself, my amazing team and the home. We were honoured to care for mum and have you all in our lives. A quote of 'let our family care for your family' is embedded into St Lauras, and we strive for outstanding, compassionate and high standards of care at all times. As we have said, you are always welcome here at St Lauras, and a bit of mum will always be in our home.

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Review from David T (Husband of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident of the home since 2019 with dementia, and throughout this period, she has been treated with care, love and dignity.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

We are most pleased with your positive feedback. We are pleased we have both you and your wife as part of St Lauras. Thank you for your ongoing support and respect for staff and the home.

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Review from Flavia M (Wife of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience

I found the manager and cares at St Lauras really nice, approachable and helpful! The rooms are very nice with ensuite and very clean! The restaurant area is bright and welcoming, and the food choice is super!

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you for your feedback! We are most pleased your husband enjoyed his stay with us here at St Lauras and look forward to his return in the next two weeks. See you very soon.

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Review from B F (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience

St Laura’s has had a hugely positive impact on my mum as a resident and on us as a family. It’s not an easy thing to go through, but the staff have been brilliant, totally person-centred, flexible and supportive to the extent they have given me my mum ‘back’ for a while, and for that, I’m truly grateful.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Hasn't she flourished! We are honoured by your heartfelt comment about giving "me my mum back". She is remarkable, and we endeavour to embrace her life here at St Lauras as we do all of our residents. We look forward to many more memories with both mum and you all!

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Review from John S (Husband of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience

From the day we were shown around St Lauras by a very knowledgeable member of staff, we knew this would be the home for my wife, and we looked no further.
From day one, she has received the best care. The manager and all the staff are very professional and dedicated to their work. I spoke to a carer

the other day, and he told me how much he loved his job. On another occasion, as I walked along a corridor, it was lovely to see another carer singing away as she went about her work.
My wife always seems happy and content, and this is down to the way she is looked after. I know she is safe and well cared for.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

We are most pleased you're happy with the love and care your wife receives here at St Lauras. Thank you for all of your support and for the way you communicate with us about your wife's preferences. This helps us to ensure her care is as person-centred as we can give.

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Review from Elizabeth S (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience

My father has been a resident at St Lauras since March 2020, so we have experienced all the difficulties and changes brought about by Covid over this period.
The staff and manager have been nothing but immensely helpful and caring to Dad and to me.
Recently, I asked for a review of his location within

St Lauras, which was immediately actioned by the staff and manager, and following discussion, Dad has been moved within the home to an area more suited to his needs and abilities.
The staff, without exception, are so caring and always interact during my visits, regularly giving me feedback. I cannot recommend St Lauras highly enough.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you most very much for your review. We are always pleased to know how pleased you are with the care your Dad receives here at St Lauras. We endeavour to provide the utmost personalised care at all times, thank you for supporting us with moving Dad to another area in the home in order for his social needs to be met as best as far physically possible. You being an essential caregiver was a great implementation for Dad and us at the home. We love regularly seeing you and look forward to your cheerful smile and chat.

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Review from Kevin P (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

I have found that all of the staff at St Laura's offer my mother the very best of care. She appears to be at ease at the home and is contented. We are able to take her out every Sunday for lunch, despite her worsening Dementia (Alzheimer's and Dysphasia), and she values the routine and a familiar restaurant

and surroundings. Mother is always well turned out and has only good to report of her care at the home.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you for this lovely worded review. Here at St Lauras we always endeavour to support each individual in living as far physically possible a normal and content life. Mum benefits from familiar faces. and as you say, routine. We are honoured you trust in us day to day to support Mum on her dementia journey. Thank you for always being so supportive of me and my amazing, hardworking and caring team.

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Review from Sarah S (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

My father moved to St Lauras in December, and it was a huge upheaval for him for obvious reasons, but also because he had to move out of the area he's always lived in.
He has received the most incredible care from every member of staff that works at St Lauras. The genuine care for the residents filters

down from the top management right down to the part-time members of staff.
My father is settling in well, and as a family, we have the utmost trust in the care team at St Lauras.
The fees are competitive for care homes in the area and offers a bright and homely environment for residents as well as being spotlessly clean.
When moving a loved one into a care home, there is nothing more important than feeling they will be well looked after by all, and St Lauras offers that.
I can't thank them enough for all the help and support they've shown my family so far, and I have confidently put my trust into the management and the team to ensure my father's wellbeing.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Myself and my team are most pleased you feel you made the right decision about bringing Dad into St Lauras. As you know, he has settled very well and appears to enjoy the socialization with the other residents on the floor of where he resides. Seeing these friendships build is priceless. We continue on promoting his independence and happiness, and in turn, your confidence in us all here caring for him. Thank you for your much-appreciated feedback.

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Review from Diane S (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience

From the very beginning of the pre-admission process last Summer, the manager and her team of staff at St Lauras have been wonderful. On his arrival at the beginning of July, Dad received the warmest of welcomes, and was gently settled into his new surroundings. The manager and her team have been incredibly

caring and supportive, both to Dad and to us as a family, which means so very much to us. St Lauras provides excellent care in a comfortable, safe and stimulating environment, which is everything that we had wished for Dad. Communication with St Lauras and updates are first class. We truly appreciate everything that they do.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

We are so pleased you feel this way. We know it was a big decision (as it is for anyone) for you to bring Dad into full time care and we can only stress how happy we are to know you feel this way about myself, my wonderful team and the home. We look forward to seeing more of you all as soon as we can. Thank you for your ongoing support.

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Review from Steven P (Son of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience

My sister and I visited St Laura's as we needed to move Mum and Dad from a care home in Herts that was falling short in many areas, affecting their quality of life. St Laura's was one of several on our shortlist that Mum and Dad could afford. We had a lovely tour and got a really good feeling about

the home. All of the staff that we met were welcoming, and the quality of the accommodation was outstanding. We were looking originally for a shared room, which we were shown, although we settled on two smaller rooms, making one a bedroom and one a sitting room. The manager was so helpful and went out of her way to get Mum and Dad in really quickly. On the day that they arrived, she welcomed them personally and settled them in.
That was 4-weeks ago. Since then, we have been reassured several times that we made the right decision. We appreciate all that the manager and her team do for us and for our parents. We also like the fact that they ask to see the LFT strip on arrival.
It is a lovely home.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

As you know, we were most pleased to know you chose St Lauras Care Home for Mum and Dad. Having a Husband and Wife in our home is a pleasure, and we love being part of their daily life, as we do all our residents. We value your support of our home, myself and my staff. I am honoured you feel you have made the right choice for them both; I know how hard this decision was for you.

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Review from Sheila E (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

My mother moved to St Lauras in November 2021 to live closer to me, having been in care in the Midlands for four years. We selected St Lauras based on a friends recommendation and good location. In addition, having the surgery next door has proved to be a great asset for her medical care.
From our

experience, the St Lauras care team are engaged and demonstrate real kindness in how they approach my mum and all the other residents. Her care team leader and the St Lauras care home manager are very responsive to queries and professional in their advice.
Moving at the age of 96 has not been without some challenges, however, Mum has really benefited from the organised activities arranged by the events manager and the St Lauras team, which has helped her start to make new friends.
Thank you all.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Dear Sheila, what a great and positive review about us; I have had great pleasure in sharing this with my staff.
We always endeavour to provide the highest standard of care, embracing families involvement with their loved ones is at the heart of all we do. We look forward to continuing to build on our relationship with both you and Mum. Thank you, Sheila; your support is priceless.

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Review from Lisa W (Friend of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are very friendly and helpful, especially the manager, always polite and helpful. St Lauras is very clean, and residents of what I can see are always happy.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you for your review, Lisa. I am glad you find our home and my staff friendly and helpful. We endeavour for our home to always be warm and welcoming.
We look forward to your daily hello and smiley face.

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Review from Stephen B (Son of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

My mum came to St Lauras in July. She's 97 and has mild dementia and severe short term memory loss. She was loathe to leave her home of 45-years and home town of 70-years. The St Lauras team have been kind, caring and sensitive and cope very well with Mum's periodic (if rare) outbursts of anger and

frustration at her new circumstances. They are gradually and sensitively introducing her to her new life.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you for your positive feedback, Stephen. Myself and my team are most pleased you are happy with the care mum is receiving here at St Lauras. We look forward to continuing on building on our professional working relationship with both you and mum. She's looking forward to putting up the Xmas decorations with us already!

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St Lauras Care Home

Care Provided by St Lauras Care Home

Good to Know

Funding & Fees Guide for St Lauras Care Home

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