Review from Angela W (Daughter of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother and father had respite care in St Lauras Care Home. The care and attention they received was very good. I expected very good care. What impressed me about St Lauras was the staff's attitude. They were happy while working, not rushed, helping their clients as much time as it took. The staff

were confident in their roles, not looking over their shoulders for the boss. They did not pretend to be busy, when not busy they would chat and laugh with the clients. As a visitor, I was very welcomed and staff made time to talk to me as well. Thank you.

Reply from Angela Hunt, Marketing Manager at St Lauras Care Home

Thank you so much for your kind words. We have a great team at St Lauras and we are pleased that you felt so welcomed. Mum and Dad are welcome back anytime. Regards, Home Manager.

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Review from Suzanne W (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience

I'm extremely pleased with the service provided by St Laura's Care Home.

We moved our mother to St Laura's as we didn't feel she was being cared for adequately in the previous care home.

What a contrast, St Laura's is a lovely building in a beautiful location, the staff are all professional and

polite.

My mother is being looked after with kindness and care so as a family we are no longer worrying about her welfare.

Well done St Laura's, keep up the good work!

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you so very much for your lovely review. This means so much to me and the team here at St Lauras. We are blessed with a great location and lovely home but it really is the team that makes the home and St Lauras has a super group of caring people. I am glad we have been able to take some of the worry for you and are happy to have you and Mum in our family. Warm regards, Home Manager

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Review from Peter G (Son of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience

I approached Mum going into a care home with trepidation as I had promised her that I would always look after her and that she would never go into a home. Slowly, realising over several years that I could no longer give Mum the 100% care that she needed as someone suffering from Dementia, I approached

St Lauras, which from the reviews seemed to be a really good care home, and was not disappointed as all the staff are really professional, warm and approachable. Mum is really settled and happy now, showing me a lovely smile every time I visit her and her lovely colourful nails that get varnished often. Mum has made a small group of friends that she spends time with for breakfast, afternoon tea and doing activities together, such as sherry club and seated exercise classes. The best decision I ever made, all be that it was a reluctant one, Mum looks so healthy, happy and has plenty of activities around her to occupy her mind. Well done to you all at St Lauras; you really are the best.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you Peter for you lovely kind words. We are all so pleased that Mum has settled so well into St Lauras and that you can see that she is thriving - she is an absolute delight to care for. Taking a decision to chose long term care for a loved one can be a very emotive time for families but your words will go a long way to reassuring others who are working through this. The team here at St Lauras will get a real boost from this review. Thank you so much. Eme Cameron, Home Manager

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Review from Bruce F (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

We thought long and hard about putting Mum into care and tried respite care initially. After just two weeks, we saw such a change in Mum that we were happy for her to become a full-time resident. All the staff we have dealt with have been kind, helpful and caring.

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Review from Selina J (Relative of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience

I would like to express my gratitude and appreciation to the manager and her team at St Laura's for all their help and support at what has been an extremely difficult and stressful time for us all. We viewed many care homes once it was agreed that Mum could no longer manage to live safely at home due

to her progressing Dementia, and St Laura's and the manager stood out well above any others due to not only the beautiful setting and facilities but because of the care, compassion, support and effort that everyone gave us. Knowing Mum can now live out her remaining years in such an excellent environment lifted a massive weight from our shoulders, and all we now have to think about is looking forward to life returning to some normality and being able to spend as much time as we can visiting Mum and enjoying life with her whilst we can. So, thank you, to all at St Laura's you are all living angels who deserve medals and recognition for the amazing work you do caring for the elderly and vulnerable.

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Review from Louise R (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

My Mother has been a resident at St Lauras Care Home since the beginning of the first lockdown last March and whilst I have never been inside, I have been able to visit her all Covid compliant.
She is so happy and not distressed at all. She has dementia and I thought she may struggle to leave her own

house and stay there, but the staff have made her feel so comfortable and loving and they are always giving me feedback. They send me photos of her and I am able to video call her.
All the staff are outstanding, caring, kind and professional and have dealt with this horrible virus and pandemic with total dedication and I thank you all.
I have recommended two other residents who are now at St Lauras and cannot speak more highly of this care home. My Mother is in a very happy place. Thank you all.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you for your such lovely words and for the time you have taken to write this! All of us here caring for mum would like you to know that we are delighted you feel this way about the care Mum is receiving. Mum is a big part of our home and continues to brighten our day with her smile. Thank you for all of the support you give us as a home and a team.

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Review from Anita P (Daughter of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience

Dad was one of the first residents to move into St Lauras. We chose Hertfordshire because the choice is so much better here, and we struck gold with St Lauras. Everything was brand new, having just opened, and it had the atmosphere of a friendly hotel - with light spacious communal areas and corridors,

tasteful décor, cinema room, gym, and a separate room for family meals. Dad is very pleased with his own room.

The staff have been excellent and worked tirelessly throughout the challenges Coronavirus brought 3 months after opening. Visits were stopped or adapted to keep everyone safe, and this is a top priory from the dedicated team there.

Dad was quite frail when he entered St Lauras, but with care and attention, he has regained weight and lost energy and is content and settled there now. It's often a difficult choice to make to go into a care home, but this has clearly been the best thing for my dad at a time when he was struggling to look after himself properly. Thank you, St Lauras.

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Review from Juliet A (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident at St Lauras for two months now. From day one, the staff have been truly wonderful! The carers are lovely, kind, caring and empathetic. The staff appear to love their work and this shows in everything they do. The manager is so caring, approachable and understanding. She always

makes time to speak and listen to any concerns. I must include the lovely administrator in my review, because she is also wonderful. My mum particularly loves the creative activities, so a special thank you to the staff who run those. It is so reassuring to know that my mum is in such safe and caring hands, and you can't put a price on that.

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Review from Andrew C (Next of Kin) published on 22 April 2021
Submitted via Website • Report

Overall Experience

My uncle has been with St Lauras for a little over a year. As NOK and POA, I am very satisfied with the care he has received. During the year, he has progressed to the Rose level, where dementia patient is cared for, and he has been very happy. Throughout the coronavirus pandemic, St Lauras has been

fastidious with its management and infection control. I have been able to see and speak to my uncle pretty much throughout, albeit not always face-to-face. I am very happy and relieved that I found St Lauras and, even in hindsight, would choose it again. Top marks to both the management and care teams.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

This was a lovely review to read Andrew, I have shared it with the team. We are very pleased this is how you feel about the care your Uncle is receiving here at St Lauras. Thank you very much for being such good support to our home. We look forward to continuing to build our rapport with you.

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Review from Sue L (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience

My mum and dad went to St Lauras for Christmas the first year it was open. They enjoyed their ‘holiday’. We felt reassured that we’d chosen the right place for them when the time came - near me, lovely environment and good food. 8-months later, my dad reached the ‘tipping point’, and he came quite happily

looking forward to a life with more help and a few things going on to make life more interesting. My mum wasn’t quite so keen and certainly challenged staff in her time there before Covid took her from us.
Life for residents and their families has been quite different from the usual care home life. Very limited visits. You are not able to see their rooms or sit with them in their lounges. So it would be good to have a bit more information or photos of activities going on.
The care at St Lauras has been good even when things got really tough in January. The staff know my dad well now, are sensitive to his needs and take good care of him in what is a very difficult time for him.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

Thank you for your feedback, I have shared this with the team. Mum is still missed here at St Lauras, staff have fond memories of mum and dads time here and continue to enjoy making new memories with dad.
I have acknowledged your comment about more photos and information about activities that are going on.
Do you have social media? We are about to launch our St Lauras Facebook and share often photos and videos, if you do not let me know, we can then send them to you via email instead if you like. Thank you for your support for our home and staff. We appreciate this more than you know.

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Review from M P (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience

The care provided by St Lauras is to a very high standard. It is compassionate, caring, personalised and professional. The team are very responsive to suggestions and questions.
I am so impressed by how the team have pulled together to care for the residents during the difficult days of the pandemic.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

We are most pleased you feel this way. Here at St Lauras, we are always striving and encouraging the highest standard of care for all. I feel the team pull together very well, especially when times are hard. I have informed staff of this review, and this is an added extra in boosting their morale! Thank you so very much for all the support you give us as a home; we look forward to seeing more of you.

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Review from Hilary R (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience

I’m guessing that finding a care home for a loved one isn’t easy at the best of times, and it certainly came with plenty of challenges during a global pandemic. At every step, my contact with St Lauras has been impeccable, and they have helped to make us, as a family, feel supported during this really

difficult time. Given that visits have been limited (and sometimes impossible) over the past months, St Lauras has been great at keeping me updated on care plans, general activities, and next steps. I really cannot speak highly enough of the staff and management team. They have made a very difficult time bearable. My ratings here are based on my opinions based on virtual visits (lockdown means I haven’t actually been able to visit more than at a very basic level) and feedback from my relative. It’s difficult for me to have a personal opinion on some of them, such as the food and drink, as I have no direct insight, but I am confident that the feedback I have had is accurate.

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Review from Kerry I (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience

The hardest thing I’ve ever done was making the decision for my dad to move into a residential home during the middle of a pandemic. It’s been so hard letting go and handing over all trust to a group of strangers. There have been emotional ups and downs, and St Lauras have been amazing. Giving my dad

all the care he deserves and being so kind. They have always been so patient with all my phone calls and been so caring to my dad. I can’t wait for things to open up so I can spend more quality time with him and show my real appreciation to the staff. There are some outstanding carers St Lauras and management are always on have for advice and support.

Reply from Eme Cameron, Home Manager at St Lauras Care Home

This review was thoroughly read by staff, knowing you feel like this about our home and staff is heartwarming!
We are here for every up and every down, we are on this journey with you and dad.
Things are now lifting, Dad is about to have his hair trimmed this afternoon. We will send you a photo later today as he has already told me he looks forward to showing it off to you. Restrictions are slowly but surely lifting, we look forward to having you in our home more often.

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Review from Wendy G (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience

Very happy with the staff and facilities at St Lauras. My Mum took a while to settle, but with patience and understanding from all the staff, she now seems much happier. Whenever I visit St Lauras, I leave happy in the knowledge that Mum is being properly cared for. The Covid testing system on arrival

is very organised, everyone knows their role, and this gives me confidence that the care home is managed very well. I would definitely recommend St Lauras.

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Review from Danielle T (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience

The hardest thing in my life was sharing my mum with a care home, and then we visited St Lauras. I can’t put into words how loving and genuine the staff are, how beautiful the home and grounds are and how at home my family feel when we visit. I visited at least 12 care homes in and around the area,

and there is no doubt in my mind, St Laura’s is a league of its own.

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Review from Susan B (Friend of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience

On visiting St Lauras, I have found the staff to be excellent and very caring. My friend is very happy, settled and is being cared for extremely well. The home is in first-class order and provides every facility that is needed to care for both frail and dementia patients. There is a happy and positive

nature in the home; which is very welcoming and reflects the excellent management, staff and procedures.

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Review from S-P A (Grandson of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience

My family and I are so fortunate and thankful to have found St Lauras Care Home for my grandmother.
The whole team at St Lauras continue to deliver a wonderful level of care and support; doing so with great attention to detail, thought, patience, compassion and kindness. Everyone has been so helpful

and friendly from the start, continuing to do so in the more challenging world that we are living in at the moment. A lovely and professional team who always have a smile on their faces. Communication is proactive and regular; which is much appreciated to maintain confidence that all is ok; whilst there is a good variety of activities too.

Meanwhile, the facilities are modern, kept very clean and spacious including various communal spaces. The food is also of a very good standard with variety and through the day drinks/tea are regularly offered proactively.

Can only once again thank everyone at St Lauras for the amazing care and kindness provided to my precious grandmother whose health and happiness has increased significantly since moving in, thank you all so much.

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Review from Sophie (Power of Attorney of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience

Excellent service and staff. My family member settled in quickly and we are very pleased with the care and service supplied. Staff are warm, friendly and always happy to help. I can relax knowing my family member is safe, and well looked after. Thank you so much.

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Review from Barbara B (Friend of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience

I spent a very pleasant couple of weeks in St Lauras after a hip replacement. One of my friends has been resident since the beginning of January, and they have coped magnificently with her needs - she was very stressed when she went there and has recently had shingles around her face and eye, spreading

into her hair. The girls are so kind and look after her so sensitively. They are normally very welcoming to visitors too (not at the moment!). I can't sing their praises enough and my friend's circumstances are very difficult for them to cope with - who can and cannot contact her - and they deal with it very efficiently. St Lauras has only been open for a few months, and I cannot think of any improvement which could be made to the appointment of the place - I think they have thought of everything! I can't rate any of the options anything but excellent from my own experience and my friend's.

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St Lauras Care Home

Care Provided by St Lauras Care Home

Good to Know

Funding & Fees Guide for St Lauras Care Home

Facilities