Brook House

Water Lane, Towcester NN12 6HR
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9.9 55 Reviews
  • Brook House, Towcester
Brook House is conveniently located in Towcester, providing quality residential dementia and residential care on a permanent and short stay basis. Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, a cinema room, bistro area, a hairdressing salon and lovely patio gardens for all residents to access and enjoy, there’s plenty to keep residents engaged.

Brook House Care Home were delighted to be awarded ‘Best Innovation and Environmental’ in the prestigious Pinders 2022 Healthcare Design Awards.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, design features include dementia-friendly elements such as interior decoration, new stable door feature, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Brook House offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

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Care Provided by Brook House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rhiannon Crofts (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brook House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850
  • (these prices are only a guideline, please contact Brook House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brook House Reviews (55)

Total of 55, showing 1-20
9.9

Brook House has a Review Score of 9.9 (9.852) out of 10, based on 32 reviews in the last 2 years. Over all time Brook House has 55 reviews.

Overall Experience

  • 49
  • 4
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Date Published

55
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Review from Michael (Friend of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend was a resident in Brook House for approximately four and half years. Over that time we visited her regularly as she was our son in laws mother and very dear friend and family member. We have always been impressed by the daily and nursing care given to her as well s the friendliness extended
to us and to her. We congratulate the staff on an excellent job well done.

Reply from Brook House, Home Manager at Brook House

Many thanks for your kind words about our home and team, it was our privilege to care for your loved one as part of our family here at Brook House. The care and services we deliver as a team to our residents, their families and friends is extremely important to us. Your feedback will be shared with the team.


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Review from Annette M (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family could never thank the staff at Brook House enough. The care they give our mother is first class. Lovely staff always friendly and laughing making sure everyone is looked after, nothing is to much trouble. How lucky we are to have the best people ever to look after mum.

Reply from Home Manager, Home Manager at Brook House

Many thanks for your feedback and lovely comments about the care your mother is receiving at Brook House. Our team is dedicated to ensuring every resident feels safe, happy, and well cared for, and it's great to hear that this has been your experience. Your thoughtful review is greatly appreciated by all of us here at Brook House. Thank you again.


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Review from Karen M (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first viewed Brook House I almost cried, I knew straight away that it was the ideal place for my mother. It ticked every box and a few more. Every member of staff that I met were so caring and friendly and helped me realize how much happier my mum would be. My mother has now been there 10 days
and has settled in so well, joining in the activities and eating her lunch in the dining room. She is no longer lonely and agrees with me that Brook House is her lovely new home. The staff are always there for both my mum and myself. Making me feel welcome to visit anytime, nothing is too much trouble. All I can say is - thank you to you all from my mother and myself.

Reply from Brook House, Home Manager at Brook House

Thank you so much for your heartfelt message, Karen, we're so happy to hear that Brook House has turned out to be the perfect place for your mum. It means a lot to us that you felt confident in your choice from the very beginning and that she's settled in so well. We always aim to create a warm, welcoming environment where everyone feels at home, and it's wonderful to know your mum is enjoying the activities and her new routine. Your kind words mean so much to us, and we'll continue doing our very best to make sure she's happy and comfortable. Thank you again for taking the time to share your kind words with us!


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Review from G M (Respite Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a month in hospital I went to Brook House for respite care. After 4 weeks I renewed for a further 4, after which I was ready to return home with help from a part time carer. During this time I was helped to regain fitness and independence. I cannot fault the staff who were all so kind and supportive.
Special celebrations and activities were arranged for Christmas, New Year, my birthday and other anniversaries.

Reply from Brook House, Home Manager at Brook House

Many thanks for taking the time to leave us a review about your respite stay with us and it was our privilege to care for you and support you as you recuperated following your hospital stay and regain your fitness and independence. We are pleased you enjoyed all the activities and events and hope you are settling back in at home and are always here if you need any further support in the future.


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Review from A G (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had a spell of respite care in Brook House following surgery. She was made so welcome and was extremely relaxed and comfortable during her stay. This warm feeling extends to relatives and visitors and it was a pleasure to call in. The staff reacted really quickly and professionally when a post
operative complication occurred and Mum was really looked after at a frightening time for her. Brook House has a real family feel and truly does feel like the residents 'home'. Mum is now back in her own home, much stronger and more confident after her stay.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us a review and for your kind words/feedback about your mum's respite stay with us and that we could care and support her during her recuperation following surgery. It is important to us that all our residents and their loved ones feel part of our Brook House family and that they call this their home. It is good to hear she is stronger and more confident after her stay with us.


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Review from Julia F (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Brook House for respite care following a hip replacement operation. The staff were all so friendly and welcoming that they made the whole experience a positive one for all the family There is a homely and comfortable feel which meant that following a post op complication and a
further stay in hospital my mother was more than keen to return for an extra spell of respite.
She has made some very dear friends who were both residents and staff and intends to maintain contact and visit often.
Thank you to everyone at BH

Reply from Rhiannon Crofts, Home Manager at Brook House

Many thanks for your lovely feedback - it is wonderful to hear that your mother's respite stay with us was so positive for her and you, we are pleased we could support her during her recuperation and that she has made friends, we look forward to her keeping in contact and welcoming her back for visits.


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Review from Laura G (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook House is an exceptional care home. From the very first cheery welcome, we know that it was the right place for our Dad. Everyone who works there is so kind, caring and professional. They took the time to get to know him and treated him with compassion and the utmost dignity and respect.
It
was a joy to visit him too. His room felt like home and the decor is bright and cheerful. The daily activities are fantastic - a lot of thought goes into them. We celebrated Dad's 91st birthday in the private dining room - great food and a lovely day. The bistro area is a relaxing place to enjoy a drink with your loved one and the garden is beautiful. Dad enjoyed his walks there.
The manager and her team helped us too, providing great support and guidance. They made a sometimes stressful situation better as nothing was too much trouble and we are truly grateful for that. They always made us feel so welcome and always listened. We can't thank them enough.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us a review and for your wonderful comments about our home and team. It was our privilege to have cared for your dad and support you and your family, we were pleased we could be a part of your family birthday celebrations for his 91st Birthday and it is lovely to hear you enjoyed your day together. It is important to us that Brook House is a home from home for all our residents and their families.


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Review from M H (Respite Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Brook House. I had two visits to Brook House 2weeks in January and after 10 days in Hospital 1week in February.
The overall feeling of care, support and the homely feeling that the staff give is beyond anything I have felt in any other homes that, over the years, I
have visited. I wouldn't hesitate to stay at Brook House in the future.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you received such great care at Brook House during both of your respite stays. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.


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Review from T A (Brother of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you arrive, you are made to feel welcome with a smile and a greeting, the atmosphere is fantastic, I haven't seen any sad faces, all the residents are happy, cheerful and speak to you.
The facilities are superb, along with all the staff but most of all, my sister is happy and well looked
after. "Brilliant".

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is receiving such great care at Brook House. The care and services we deliver, as a team, to our residents and their loved ones are extremely important to us. I will pass on your kind comments to the whole team.


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Review from P W (Wife of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression when coming to view Brook House, when I first entered and the doors opened, the welcome and the feeling of love and care surrounded us before we met any of the staff. So very different from all the other care home I looked at for my husband.
The management and her deputy greeted me
and I felt enveloped with love, care and support straight away and understood with the difficult time we were both facing. I feel now there is a future and Brook House has become our family.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you so much for this truly touching review, we cannot express how much your kind words mean to us! We're absolutely delighted to hear that you had such an amazing first impression and continue to feel loved and cared for at Brook House. It's our privilege to care for your husband and always a joy to see you on your visits, we are very lucky to have you both as part of the Brook House family! We're so touched to hear that we've been able to help you and your husband see a brighter future. Thank you again for taking the time to write us such a lovely review, our team will be over the moon to hear your wonderful words.


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Review from Natasha S (Friend of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook House is a very well-run care home in Towcester.
The staff are very professional, all residents are treated with the utmost respect and dignity.
Meals are on par with hotel food.
Recently, there was a 60s show for the residents, put on by a member of staff.
Fabulous evening, everybody really
enjoyed themselves.
It's a joy to visit here.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you so much for writing us such a lovely review, Natasha, and for recognising our team's professional and compassionate approach to the care we provide. We all work very hard and hearing this kind of feedback is so rewarding. We're glad you enjoyed our 60s show - our residents and team have a lot of fun at Brook House and there'll be many more exciting events to come! We hope you'll join us - it's a joy to host you.


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Review from A S (Husband of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst looking for a care home for my wife who has fairly complex needs following a stroke, I approached Brook House and found them very helpful with advice and information. I was also very impressed with the facilities and care offered. My wife subsequently moved into Brook House in the middle of October
and is settling in well. The staff are very friendly but also professional and I have so far not been disappointed with the way my wife is being cared for at all. The home provides many activities for residents which only adds to the homely and welcoming atmosphere.

Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your wife is receiving such great care at Brook House. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.


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Review from Bill J (Friend of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend moved into the home and she is very happy with the care and support she is given. All the staff are happy and friendly and we are always given a warm welcome. The manager, deputy and the team go above and beyond in ensuring the home is well staffed, clean, great food and always a variety
of activities!
We can't thank the team enough for giving our friend happiness again.

Reply from Home Manager, Home Manager at Brook House

Thank you for your kind words and recognition of the team at Brook House. It brings us so much joy to know that your friend is happy with the care and support that she receives at Brook House. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from David C (Son of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, then aged 102, made up her own mind to give up independent living and go into a care home. Although I had no personal experience of Brook House at that time, I knew of several people who had, and who had been happy there. On our first visit, Mum and I had been favourably impressed - we had
also been given a good lunch! Within a week we had applied for her to become resident there and she moved in. Eighteen months later, and now 104, she considers her move to Brook House as being the best decision she had made. The staff are wonderful and are totally genuine in the love and care that they give. Her room, and the accommodation in general, is excellent and the food and facilities offered are wonderful. Mum is totally at home in Brook House and, from a son's point of view, it is reassuring to know that she is so happy at this point in her life.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is enjoying her home and receiving such great care at Brook House. I'll pass on your kind comments to the whole team.


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Review from Karen W (Daughter-in-law of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy in Brook House. She loves her room and spends each morning in there reading her paper which is delivered to her daily, except Tuesdays when she has her hair done in the hairdressing salon. She joins in some of the activities which are plentiful and someone from our family
visits her nearly every day. We enjoy coming to the home which is very welcoming with excellent staff, care and facilities. We take my mother-in-law out regularly and she also enjoys being pushed out into the garden at Brook House and spending time with us in the bistro area. Since coming to Brook House, my mother-in-law's health and well-being have improved greatly and we are so pleased that we chose this incredible home for her.

Reply from Brook House, Home Manager at Brook House

Thank you for writing such a lovely review, Karen, we're so happy that your mother-in-law enjoys living at Brook House and that you've seen an improvement in her health and well-being! This kind of feedback makes our day at Brook House and we'll be sharing your comments with the rest of our team.


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Review from Julia A (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy on her visit which was her first time and made what could have been a daunting experience very comforting and enjoyable for her and her husband.
Looking forward to the next visit.
Thank you for looking after her.

Reply from Brook House, Home Manager at Brook House

Thank you for your feedback, Julia, we know how daunting it can be for first-time residents but we're glad that Mum was comfortable and enjoying herself at Brook House. We look forward to having her back!


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Review from S P (Granddaughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Brook House highly enough. They provide excellent care for my Nan, we can visit any time and they are amazing with my children. It is a wonderful place for adults and children alike. When my children expressed an interest in working at the home, the staff at Brook House
gave them jobs as storytellers. We look forward to our visits to Brook House, we are there two to three times a week, the facilities are always clean and they have a range of activities available daily. The staff always makes us feel welcome and my Nan is happy here.

Reply from Home Manager, Home Manager at Brook House

Thank you so much for your lovely review! We're so glad your Nan is happy at Brook House and that you and the children enjoy your visits, we certainly enjoy having you, especially our little storytellers! Our team will be thrilled to hear your feedback.


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Review from Alison P (Sister of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Brook House for six months now and as a family, we are so pleased with the excellent service, truly that of a five-star hotel. It took a couple of weeks for her to settle in, she has a beautiful room overlooking the gardens but now she is fully settled and enjoys all the activities
and functions.
We recently had a lovely birthday party for her and Brook House provided an excellent buffet and support for a memorable day. I would highly recommend Brook House for anyone looking for five-star care and accommodation.

Reply from Home Manager, Home Manager at Brook House

Thank you so much for your review; it's great to hear that your sister has settled in and enjoys all of our activities and functions. Our team will be very pleased to hear your feedback!


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Review from David W (Son of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came to Brook House in March 2023, after my Father died, to be close to her grandchildren and great-grandchildren. We decided on Brook House because it has wonderful Staff and is clean, bright and cheerful, these criteria are very important to her.
The kindness, support and communication
for both my Mother and us as a family have been fantastic. We have come to know the Staff and the home very well in the last 18 months and are very pleased with all aspects of care.
My Mother is 97 and her health has actually improved since she came to Brook House due to the care and attention she has received, she has put on weight and her leg ulcers have cleared up. She thrives on routine, which is based on her wishes, she has a daily paper and shower and likes having her hair done. She has a visit from one of our family every day and loves to see the great-grandchildren who also enjoy spending time at this excellent home, which we would recommend without reservation.

Reply from Home Manager, Home Manager at Brook House

Thank you for your fantastic feedback, David, we're so pleased that your mother's health has improved and that she's happy living at Brook House. We will share your kind words with our team and look forward to seeing your lovely family on the next visit!


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Review from H B (Relative of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a great home, everyone there is really nice. There are so many things, this place feel more like home for the residents such as the cinema room, having their own bathrooms and the free drinks machine means that they can offer their visitors a drink which seems like a small thing but really
means a lot to the residents.

Reply from Home Manager, Home Manager at Brook House

Thank you for your review, we're glad you enjoyed our cinema room and other facilities and that you and your loved one feel at home. Your feedback will be shared with our team.


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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Brook House is calculated as follows: ( (328 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 378 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Rhiannon

Rhiannon Crofts

Job Title: Home Manager

Rhiannon is our Home Manager at Brook House Care Home, here’s a little bit more about herself and the home in her own words:


“One of the best things about my job is knowing that our residents are living their best life, seeing their smiles, and knowing we are looking after them.


I strive for continuous improvement and like to be hands-on and involved in the day-to-day care. I maintain good communication with my team, residents and families and feel that it is important to get to know everyone. I also like to have good community engagement, as it is important that our home is part of our local community.


Everything we do at Brook House is from the heart and it is not a job, but a passion. We are building a home together – team and residents.


There is always a lot going on in the area that we can get involved in. If you’d like to see our home please do get in touch, I would love to show you around.”


Frequently Asked Questions about Brook House

What types of Care is Brook House registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook House provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Brook House have?

There are 53 Single Rooms.

What are the Facilities & Services at Brook House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Brook House to the centre of Towcester?

0.2 mile(s) as the crow flies, distance by road may be significantly further.