Brook House

Water Lane, Towcester NN12 6HR
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9.9 55 Reviews
  • Brook House, Towcester
Brook House is conveniently located in Towcester, providing quality residential dementia and residential care on a permanent and short stay basis. Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, a cinema room, bistro area, a hairdressing salon and lovely patio gardens for all residents to access and enjoy, there’s plenty to keep residents engaged.

Brook House Care Home were delighted to be awarded ‘Best Innovation and Environmental’ in the prestigious Pinders 2022 Healthcare Design Awards.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, design features include dementia-friendly elements such as interior decoration, new stable door feature, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Brook House offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

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Care Provided by Brook House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rhiannon Crofts (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brook House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850
  • (these prices are only a guideline, please contact Brook House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brook House Reviews (55)

Total of 55, showing 21-40
9.9

Brook House has a Review Score of 9.9 (9.852) out of 10, based on 32 reviews in the last 2 years. Over all time Brook House has 55 reviews.

Overall Experience

  • 49
  • 4
  • 2
  • 0
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Date Published

55
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23
32
23

Review from Caroline B (Granddaughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home enough! All the staff are so kind and lovely, they really care about the residents and they all make us, as guests, feel welcome too. They have fun and interesting activities every day including exercise and music, which really help the residents have variety in their day
and encourage the residents to interact. The decor is beautiful, it feels more like a hotel than a care home!
Rating the food is difficult because there have been some foods that Nan hasn't liked but it is impossible to give each and every resident their favourite meal every day!

Reply from Home Manager, Home Manager at Brook House

Thank you for your kind words, Caroline, we're happy you liked our home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from Linda W (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the home is very friendly with exceptional staff.
The activities are great, keeps Mum busy even though she is in a wheelchair.
Unfortunately, she is not eating her dinner all the time, this is because she won't try different things. She is very happy in her room.
It's peace of mind for our
family.
A lovely place to be.

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Review from Julie A (Daughter-in-law of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law receives in Brook House is exceptional and all staff always put her needs first. The staff are caring, attentive, polite and friendly. My mother-in-law has been happy in this home for nearly four years now.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you, Julie, for your kind words and recognition of the team at Brook House. We strive for person-centred care for all our lovely residents, so it's great to hear of the joy and peace of mind this brings. Thank you, your comments will be passed on to the team.


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Review from H B (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Brook House Care Home since June 2023. It took her a while to adjust but now she is very happy there.

Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to share your review of Brook House. It is our aim to support you as a family while your mother is in our care and her well-being is the utmost priority to the team at Brook House. We are incredibly pleased to hear she is happy. Your feedback will be shared with the team.


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Review from Nicola T (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are cheerful and helpful.
Clean and comfortable rooms.
A very welcoming home with a family atmosphere.
Staff are also very sympathetic to residents' and relatives' feelings.

Reply from Home Manager, Home Manager at Brook House

Nicola, thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us and we believe Brook House is part of the extended family. Your feedback will be shared with the team.


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Review from Grace C (Resident) assisted by family/friend published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Brook House in February. I was welcomed with much kindness. The staff are extremely helpful, nothing is too much trouble for them. Cleanliness is excellent, entertainment is very good. On the whole, I'm very happy here.

Reply from Home Manager, Home Manager at Brook House

We would like to thank you for your words of kindness Grace, which are very much appreciated. We are extremely happy to have you as part of our Brook House family. All comments will be passed on to the team and thank you again for the review.


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Review from Thomas H (Grandson of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst visiting Brook House Care Home to see my grandmother, the staff were very friendly and welcoming. Always cheery on any visit I have been here. I like the small things, e.g. being offered a hot or cold drink, even the politest of hellos.
Seems we have found a very good place for my grandmother
to live and be cared for.

Reply from Home Manager, Home Manager at Brook House

We would like to thank you Thomas for your words of kindness which are very much appreciated. We always try to ensure that Brook House has that home feeling and that everyone is welcome. All comments will be passed on to the team and thank you again for the review.


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Review from M D (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so pleased with the care provided at Brook House. The management are excellent - very responsive and useful relatives meetings are held. We are able to raise any concerns (although those are rare) confidentially. The care staff are very efficient and kind and always have time to
chat. The catering staff are equally friendly and the housekeeping team are completely on top of keeping everything spotless. Facilities are very good - particularly the garden and the wellbeing team are just lovely! Fun but also sensitive to each resident's needs.

Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! The care and services we deliver as a team to our residents and families is extremely important to us. I will pass on your kind comments to the whole team.


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Review from E M (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Brook House since July 2022. He feels at home here and has a good relationship with all the staff who all do a fantastic job.
He is very well looked after and his room is very comfortable and he enjoys being able to access the garden easily.
All the staff are very welcoming also to
me and other members of the family.

Reply from Home Manager at Brook House

Thank you for your kind words and recognition of the team at Brook House. The care, services and support we deliver as a team to your dad and whole family is extremely important to us. We are so pleased he enjoys our outside space. Your feedback will be shared with the team.


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Review from M B (Friend of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I called to visit a long-term friend and my experience throughout the visit was excellent/positive. My assessment as indicated below just confirms this. From welcome to leaving, I observed the care from staff towards my friend, conduct of staff towards myself - all excellent. Thank you so much.

Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your experience of visiting Brook House was so positive and your long-term friend is receiving such great care here. All your kind comments will be passed on to the whole team.


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Review from G W (Nephew of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a very positive experience visiting my uncle for the first time last January.
Lovely staff. I can't fault Brook House in anyway. Thank you very much to you all for the wonderful care shown to my uncle and his wife there.

Reply from Home Manager, Home Manager at Brook House

On behalf of the Brook House team, we would like to thank you for your wonderful feedback. It is a pleasure to have your uncle and as part of our family. Thank you again for your review.


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Review from Nigel S (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved both my Mum and Dad into Brook House Care Home in March 2023 and it was one of the best decisions we as a family made. They were instantly made to feel at home and knowing that they were eating well and had the care and support they needed was such a relief.
Unfortunately, my father was feeling
under the weather and being cared for by the staff and they noticed he was having a stroke, they called an ambulance straight away and he was admitted to Hospital. When speaking to the Doctor in A&E they commented on the notes that had been sent with my Dad, which gave the hospital full information of his previous capabilities, which the hospital said was extremely helpful. Sadly Dad deteriorated and passed away peacefully a week later. During this time the care home staff were very attentive to my Mum who was both upset and confused and they are continuing to help and care for her whilst she adjusts...I cannot fault the care and support that they have provided.

Reply from Home Manager at Brook House

Thank you Nigel for taking the time to leave us a review at this difficult time. We appreciate your recognition of the team at Brook House and your positive comments about the support and care your mum is continuing to receive. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Mandy S (Niece of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The warmest welcome whenever you walk through the door. My uncle says it feels like home and all the staff are super.

Reply from Home Manager, Home Manager at Brook House

Many thanks for your positive review, Mandy. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Jon S (Nephew of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle loves it here. The staff are wonderful and provide a friendly and caring environment. We feel lucky to have found Brook House!

Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review, Jon. Your uncle is a joy to care for. Fantastic to hear that he loves his time at Brook House. Your comments will be passed on to the team.


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Review from Norma R (Wife of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had to admit that I am not able to care for my husband at our home any longer, I am greatly comforted by the care he gets at Brook House. The staff and carers have been wonderful and it's such a warm and cheerful place to visit and I am always made most welcome.

Reply from Home Manager at Brook House

We would like to thank you for your words of kindness, Norma, which are very much appreciated - wonderful to hear that you find our home warm and cheerful. All comments will be passed on to the team and thank you again for the review.


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Review from Steve H (Son of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Brook House for 4 weeks of respite and for the past 7 weeks, a fully-fledged resident.
She loves the place. Very friendly staff, very attentive to residents' requirements. Meals are readily available and always filling. The staff ensure the residents have daily activities to
keep them occupied. The cinema room shows great films in the afternoon and my mum loves this. And above all, their medical requirements are catered for. Drug rounds twice daily. Recently we had a dining experience in the private dining room. Chef prepared a fabulous meal and this made my mother's 83rd birthday something special.
As relatives, we are always made welcome. Wonderful receptionist. Coffee in the Bistro is always flowing.
Altogether a great home and my mother is made to feel very comfortable and respected.

Reply from Home Manager, Home Manager at Brook House

Thank you, Steve. We are so pleased to read your wonderful comments about the care and service your mother and family receives. It was lovely to be able to make her birthday a special occasion - the team are thrilled with your feedback.


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Review from Louise R (Daughter of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has recently moved into Brook House after becoming very lonely and anxious in her own home. The building is lovely, very well designed and beautifully decorated, there is a full activity schedule too which was important to us. The staff make a strong effort to get to know residents, relatives
and friends and we always feel welcome when we visit. The Bistro is a lovely area which makes visits more enjoyable, especially with children!
As with most homes at the moment, I feel there is a shortage of staff which does present difficulties, especially in the evenings. Many dementia patients become anxious after dinner and I know mum gets very frustrated when there is no one around to call on for assistance.
It's early days for us so we've not had any regular meetings or feedback but the staff do tell us how mum is doing when we see them. I'd give a special mention to the lady in reception who is absolutely lovely to residents and visitors, she is doing a fantastic job.

Reply from Home Manager, Home Manager at Brook House

Thank you for your lovely comments, Louise. We're happy to hear that your mum is receiving such great care at Brook House. The care and services we deliver as a team to our residents and families is extremely important to us and therefore all feedback is very important. I will pass on your kind comments to the whole team.


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Review from Andrew A (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important aspect is the staffing, everyone seems friendly and welcoming. The staff clearly care for the residents with love and compassion and do their best to serve all their needs, whether social, domestic, emotional or medical. The whole environment of the home is pleasant and attractive.
All areas are clean and well-cared for. The communal areas are comfortable and more the standard one might expect, in a decent hotel. Although my experience is limited, the evidence points to good quality cuisine throughout. It also seems that the home provides a wide range of activities and leisure opportunities for the residents, which are well-received. My only negative observations are, there have been times when I have wondered if the home is somewhat understaffed and the car parking is cramped and limited. Note that my star-ratings should be prefixed with 'as far as I am aware.'

Reply from Home Manager, Home Manager at Brook House

Thank you Andrew for your kind words and recognition of the team and facilities at Brook House, our staff work hard to deliver high standards of person-centred care. We truly value feedback to enable continuous improvement and have passed your comments to the team.


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Review from Vanessa M (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My observation is over a few weeks. I understand that being short-staffed plays a huge part in some of these.
Lack of communication to myself and siblings regarding mum's health requirements and actions/documented.
Fluctuations in meal times.
Food quality, assortment, quantity, bland.
Better observation
required around the dining and kitchen due to the odd patient helping themselves, like a buffet and returning the food too, unnoticed.
Cleanliness of room, under bed, dead flowers in vase left on side.
I actually took my vacuum in to clean one evening.

Reply from Home Manager at Brook House

We pride ourselves on the resident experience and are sorry if some aspects of your mother's care fell below expectations. We have passed your feedback to the team and will use your comments to continue building on and improving the services we provide. We thank you for your feedback


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Review from Sally G (Sister-in-law of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

His care was very good. The manager of the home was very approachable. Kept us up to date with regular meetings. Staff very caring and looked after him very well. He settled in after a few weeks and became fond of the staff as they also became fond of him. We hoped he had found his forever home.
However,
in June the manager left (the day the CQC inspected) and the meetings ceased. We were then dismayed to be asked to a meeting with a representative from head office and handed a letter giving us 4 weeks to move him out! No explanation was given. We were not given any help or advice. He'd had a couple of altercations with other residents which had become physical. This is not unusual in people with dementia. Several residents have similar problems but Brook House seems not to have enough staff to cope.
Finally, when he left there were no proper handover documents ready for the new home. No care plans or list of medications were provided.
So sorry he had to leave but glad he is somewhere he can stay.

Reply from Home Manager, Home Manager at Brook House

Dear Sally, we pride ourselves on the resident experience and take comments such as this seriously as it does not reflect the usual positive feedback we receive. We are sorry that our communications did not meet your standards and we will reflect on this, and use your feedback, to learn and improve the services we offer.


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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Brook House is calculated as follows: ( (328 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 378 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Rhiannon

Rhiannon Crofts

Job Title: Home Manager

Rhiannon is our Home Manager at Brook House Care Home, here’s a little bit more about herself and the home in her own words:


“One of the best things about my job is knowing that our residents are living their best life, seeing their smiles, and knowing we are looking after them.


I strive for continuous improvement and like to be hands-on and involved in the day-to-day care. I maintain good communication with my team, residents and families and feel that it is important to get to know everyone. I also like to have good community engagement, as it is important that our home is part of our local community.


Everything we do at Brook House is from the heart and it is not a job, but a passion. We are building a home together – team and residents.


There is always a lot going on in the area that we can get involved in. If you’d like to see our home please do get in touch, I would love to show you around.”