The home and gardens are absolutely beautiful throughout the home, a true home from home.
R W (Wife of Resident)
All staff are diligent, kind, friendly and very good communicators.
G H (Son of Resident)
the days are busy with interesting and purposeful recreational activities.
R W (Wife of Resident)
Benson House has a Review Score of 9.7 (9.744) out of 10, based on 32 reviews in the last 2 years. Over all time Benson House has 49 reviews.
Review from Chris S (Son of Resident) published on 12 March 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for your kind words and recognition of the team at Benson House, Chris. We are so sorry for your loss, and we hope we made your Dad's time with us was as comfortable and enjoyable as possible. Your comments will be passed on to the team.
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Review from DJ M (Power of Attorney of Resident) published on 4 March 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for your kind words and recognition of the team at Benson House. We're very sorry for your loss, and we are pleased to hear your Uncle was happy and comfortable while with us. Your comments will be passed on to the team.
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Review from E G (Daughter of Resident) published on 4 February 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care at Benson House and it is lovely to hear she is settling in at the home and that the team have met your expectations with regards to communication. Your feedback will be passed on to the team who will be delighted with your five-star review.
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Review from Ann L (Daughter of Resident) published on 4 February 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review, Ann. We are so pleased to read your positive comments about the care your mum is receiving and recognition of the team at Benson House. Your feedback has been passed on to the team.
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Review from C M (Daughter of Resident) published on 21 January 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review. We are pleased to read your positive comments about Benson House and we're glad the atmosphere in the home comes across well. Your comments will be passed on to the team who will be delighted with your feedback.
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Review from S R (Daughter-in-law of Resident) published on 21 January 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
We would like to thank you for your words of kindness regarding the team at Benson House, they're very much appreciated. All comments will be passed on to the team.
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Review from Joan J (Wife of Resident) published on 16 January 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave a review for Benson House, Joan. We are always trying to improve the care and service for each resident that lives at the Home, so we will be in contact with you very soon to discuss the issues raised below to rectify them and how we can meet your expectations in the future.
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Review from G H (Partner of Resident) published on 14 January 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
We would like to thank you for taking the time to leave us a review and the positive comments about the home and team at Benson House. We're glad you found our home welcoming and that our communication was to a high standard. All comments will be passed on to the team.
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Review from A H (Son of Resident) published on 14 January 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for your kind words and recognition of the team at Benson House. We are so sorry for your loss and we are pleased that your dad received our care with the dignity and respect he deserved. Your comments will be passed on to the team who will be delighted with your feedback.
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Review from Penny M (Wife of Resident) published on 14 January 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review, Penny. We are so pleased to read your positive comments about your husband's care at Benson House and it is lovely to hear the communication and team are meeting your expectations. Your feedback will be passed on to the team who will be delighted with your five-star review.
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Review from N O (Son of Resident) published on 13 January 2025
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave a review for Benson House. We continually strive to improve the care and service we provide and appreciate your feedback. With that in mind, we will be in contact with you very soon to discuss how we can effectively improve our communication and address your feedback to meet your expectations.
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Review from Julie B (Daughter of Resident) published on 3 December 2024
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your mum is receiving and recognition of the team at Benson House. Your feedback has been passed on to the team who will be delighted with your review.
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Review from Richard S (Nephew of Resident) published on 20 November 2024
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review, Richard. We are so pleased to read your positive comments about your aunt's care and support at Benson House and it's great that she was able to settle in with our team. We're glad that the communication has met your expectations and that she enjoys our hairdressing service! Your feedback will be passed on to the team who will be delighted with your five-star review.
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Review from L P (Daughter of Resident) published on 5 November 2024
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care and support at Benson House and it is lovely to hear that the team are being mindful of ensuring your mum's dignity and personal preferences are always being considered. Communication with families is always high on our priority list and it's great those expectations and standards are being met. Your feedback will be passed on to the team who will be delighted with your five-star review.
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Review from Jacqui H (Daughter of Resident) published on 21 October 2024
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for your kind words and recognition of the team at Benson House. We are so sorry for your loss, and we are pleased that your mum received the care that she deserved while she was staying with us. It's really lovely to read that the team here demonstrated the standard of care that aim for with every resident, and that they were able to be support you when needed at every stage. Your comments will be passed on to the team.
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Review from Wendy R (Friend of Resident) published on 8 October 2024
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review, Wendy. We are so pleased to read your positive comments about your friend's visits to Benson House and it's great to hear we've been able to help him continue what he loves doing. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Jane R (Daughter of Resident) published on 1 October 2024
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you, Jane, for your kind words and recognition of the team at Benson House. We are sorry for your loss and we are pleased that your mother received the care that she deserved while she was staying with us. Your comments will be passed on to the team.
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Review from Joan W (Resident) published on 24 July 2024
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review, Joan. We are so pleased to read that you're as satisfied at Benson House as you were when you first visited. Your feedback has been passed on to the team.
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Review from Rosemary S (Resident) published on 24 July 2024
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you, Rosemary, for taking the time to leave us a review and positive comment about Benson House. Your feedback will be passed on to the team.
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Review from Carol O (Friend of Resident) published on 23 July 2024
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Reply from Cathy Deocadez, Home Manager at Benson House
Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your friend's care at Benson House and it is lovely to hear that she is well looked after by the team. Your feedback will be passed on to the team who will be delighted with your 5* review.
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The Review Score of 9.7 (9.744) out of 10 for Benson House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Benson House is calculated as follows: ( (290 Excellents x 5) + (57 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 363 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Benson House is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jul 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
As the Home Manager, I believe in enhancing the lives of our residents and that they should be able to live the life they want. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live, work and visit.
I have been qualified as a licensed nurse since 1996 in the Philippines and a Registered Nurse in the UK since 2004 with me being a Senior Nurse for over 12 years. I am proud to have been promoted from Deputy Manager at Benson House to the new Home Manager and have the opportunity to support and develop the team at the home to create a culture where continuous learning is encouraged and valued.
I operate an open-door policy and am approachable, not only to my team but to the residents and their relatives too as it is their home. I encourage residents to make their rooms their own, by bringing in personal items to help make them homely for them.
I am passionate about being able to support and develop my team and seeing team members grow in their roles at the home as I work with them to offer the best care and environment possible for our residents.
I have lived in Benson for over two years and our home has a strong connection with the local community, and this is something that I am proud of and want to develop further. My favourite aspect of the local area is the river that the home overlooks and the accessibility to Oxford Centre.
In my spare time, I enjoy cooking and I like to create new dishes while cooking for my family and friends.
Job Title: Customer Relationship Manager
Joined: 2024
As a Customer Relationship Manager, George brings a wealth of experience supporting families through important care decisions. Always available to answer questions, he provides compassionate guidance and personal show rounds, helping families find the best care solution for their loved ones.
Job Title: Site Maintenance Officer
Andy, our dedicated maintenance man, ensures Benson House Care Home is always safe and well-maintained. With a keen eye for detail and a passion for fixing things, Andy keeps our facilities running smoothly, creating a comfortable environment for all residents. His expertise and friendly demeanour are invaluable to our team.