Woodford House Care Home

Watling Street, Dartford DA2 6EG
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8.9 31 Reviews
  • Woodford House Care Home, Dartford
Located in historic Dartford, Woodford House is a comfortable and friendly care home, offering nursing care to members of the community.

With serene sitting rooms, places for residents to enjoy their hobbies and interests and relaxing dining rooms, Woodford House has many places in which to relax, dine, exercise, socialise and be creative including its very own pub.

The delightful garden and patio is the ideal spot to spend time with friends and family and is happily looked after by some residents. The bright, comfortable bedrooms and living spaces are all easily accessible by wheelchair. The home also offers a small number of patio rooms.

The care home’s team has worked hard to create a family atmosphere, encouraging residents to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels a home away from home. Daily life in the care home is thoughtfully designed to support mind, body and soul.

The Home Manager makes sure that all residents receive the kindest possible care and the extensively trained team will deliver all the nursing, specialist care and support services that your loved one requires.

Personalised care plans consider not only medical, personal and dietary needs, but also the resident's likes and dislikes, religious preferences, and suggestions from family members that might make their stay that little bit more enjoyable.

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Care Provided by Woodford House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hari-Charan Sehmbi (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Woodford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,500 – £1,700
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700

  • Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
  • (these prices are only a guideline, please contact Woodford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Woodford House Care Home Reviews (31)

Total of 31, showing 1-20
8.9

Woodford House Care Home has a Review Score of 8.9 (8.925) out of 10, based on 6 reviews in the last 2 years. Over all time Woodford House Care Home has 31 reviews.

Overall Experience

  • 21
  • 9
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Date Published

31
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Review from Sandra B (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Woodford House following a stay in respite. I chose Mum's room before she arrived, the staff settled her in very well, they looks after her daily needs with dignity and care. She has lots of appointments to join the many activities that the care home provide.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Woodford House Care Home

Thank you for your kind words! We're delighted to hear that your mum has settled in well at Woodford House and that our team is providing her with the care and dignity she deserves. It's wonderful to know she's enjoying the activities we offer. If there's anything more we can do, please don't hesitate to let us know!


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Review from Holly B (Granddaughter of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came in May during that time we met so many members of staff who worked tirelessly to make her stay as pleasant as possible. She enjoys spending time with the activities team who have gone out their way to include her. Five star care home.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Woodford House Care Home

Dear Holly, Thank you for your kind words. We're delighted to hear that your nan had such a positive experience with us. Our staff always strive to provide the best care and make everyone feel included. We truly appreciate your feedback!


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Review from M H (Husband of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the residents are treated equally with care and compassion. Generally, the response to residents' requests for help or assistance is promptly acted upon. If several require help going to the toilet at the same time there can be a bit of a delay.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Woodford House Care Home

Thank you for your feedback. It's great to hear the positive feedback from our residents and families! We understand that during busy times there can be some delays and we are continuously working to improve our response times to ensure everyone's needs are met as quickly as possible. Your insights are valuable in helping us enhance our services.


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Review from C C (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for in Woodford House with kindness, patience and respect. The staff are friendly and helpful. The manager of the home is approachable, and operates an open-door policy so is always available to assist with any queries or any support that is needed.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Woodford House Care Home

Thank you for your kind words! We're thrilled to hear about your positive experience with Woodford House. Providing compassionate care is our top priority, and we're glad your mother has been well-supported by our friendly and helpful staff. Our open-door policy reflects our commitment to addressing any queries or support needs promptly. If there's anything else you or your mother need, please feel free to reach out. We appreciate your trust in Woodford House.


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Review from L B (Partner of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management keep relatives informed of how residents are doing and if any change or medication is needed. They try and vary activities and mix the residents with other units. The management are trying to encourage residents to eat well by providing fresh fruit and drinks they can access
between meals and healthy snacks. I feel my partner is being well looked after by the friendly staff.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Woodford House Care Home

Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you feel your partner is well looked after by our friendly staff. It's our priority to keep relatives informed about residents' well-being and any necessary changes in medication. We appreciate your recognition of our efforts to vary activities and encourage a healthy diet with fresh fruit, accessible drinks, and nutritious snacks. If there's anything specific you'd like us to continue or improve upon, please don't hesitate to let us know. Your feedback is invaluable to us.


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Review from S R (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident since March 2023. In that time Woodford House has been excellent. He is cared for extremely well, with conscientious nursing and mobility assistance as required; particularly in respect of his arthritic pain challenges. His pain management, medical, and emotional, along with
his changing mental condition, are fully respected and overseen with kindness and diligence. Woodford House is a positive, cheerful environment, undoubtedly due to the professional, caring, home manager, and the exceptional caring, nursing and auxiliary staff. When visiting I see how this super team relate to their residents (and families), all with kind words, smiles and essentially, time to talk. At the time of writing, Woodford House's high-quality care will only improve, when a new Activities Coordinator joins in the next few weeks, bringing fresh activities to stimulate residents even more. Finally, the gardens surrounding Woodford House provide a lovely space for outdoor time. Woodford House is a safe, caring, positive home. I have no hesitation in recommending it.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Woodford House Care Home

Thank you for your review! We're thrilled to hear that your father is receiving excellent care at Woodford House. Our team is dedicated to providing conscientious nursing, mobility assistance, and emotional support. We appreciate your kind words about our cheerful environment, as well as the upcoming addition of an Activities Coordinator to enhance resident experiences. Your recommendation means a lot to us, and we look forward to continuing to provide exceptional care.


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Review from K H (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very attentive and caring.

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Review from J B (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review reflects the fact there is a staff shortage. All the staff are very kind and helpful to all residents and are always ready with a smile or cuddle as needed. They work very hard to keep everyone happy, despite staff shortages, always with a smile. I would like to have given excellent's but
they need more staff.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Woodford House Care Home

Thank you for taking the time to write a review for Woodford House and for some of your positive comments. We are sorry to hear about your experience with the staffing level in the home. We take reviews of our services seriously as they help to inform our continuous improvement plans. We have shared your comments with our management team so that they can investigate your concerns further.


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Review from J B (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care all the staff have given my mum has been wonderful, so patient, professional and caring. Thank God my mum was moved here after a horrific experience at another home.

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Review from Danny B (Son of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff and general experience very positive and I can't thank them enough for the help given to my mother. Thank you.

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Review from Adrian B (Son of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were extremely helpful.

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Review from D L (Husband of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this place to everyone. They are so caring, my wife is better now she is being cared for by your staff.

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Review from Sarah M (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was unwilling to come to the care home at first but after a short time he settled in well the staff were very friendly and helpful. If he has to go in a care home in future yours would be top of the list, all the staff went over and above.

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Review from G S (Son of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been well looked after during her stay. All the staff have been extremely diligent in all duties. Excellent.

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Review from Fredrick S (Resident) assisted by family/friend published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant surroundings. Staff are excellent. Food is very good.

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Review from M S (Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was transferred here by the hospital when they wanted my hospital bed empty. It appeared that the home was only required to provide bed and board as it were, with assistance to toilet, some help washing and the occasional shower and hair wash. All of which has been done. I find it very difficult spending
some 14 hours in bed with the rest of the time in a chair, looking out at the windswept car park with a border full of weeds. Some of the trees and shrubs are dead. It does not create a good impression of what the home might be like. On the whole, my stay is acceptable. Meals are usually cold and over-cooked and lack freshly grown vegetables. Lots of pulses, swede and carrots. Generally, the staff go out of their way to be helpful.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Woodford House Care Home

Thank you for your review. It is always great to hear from our residents and never more so than in these challenging times. Your comments have been taken onboard and discussed with the team. Your issues with the food have been discussed with our chef and have now been rectified. The comments regarding the garden have been addressed with the maintenance team and a request made for the borders to be tidied. Regarding the issue with staying in bed for long period of hours, this has also been discussed with the team. During the Covid pandemic, new admissions, unfortunately, had to isolate in their room. As we are slowly going back to normality, our residents will now be able to use our varied and different activities out of their rooms


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Review from John D (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been a resident at Woodford House for nearly a year and has received the greatest care anyone could wish for in their old age. My elderly mother has health issue complications that have been promptly dealt with by the medical staff and doctors, who regularly attend the home. This
has given the family great peace of mind and reassurance, knowing that 24 / 7 care is being given. Government restrictions on visiting care homes have meant visits have been limited, but the home has made every effort to allow contact and visits to take place, whilst still maintaining the safety of every resident by following strict safety precautions relating to wearing PPE and testing for Covid 19, before allowing a visit to take place. On every visit, I have been welcomed by members of staff and have been impressed by the professionalism and dedication shown by everyone involved in the care of my mother, who has shown a great improvement in her happiness and general wellbeing during this time.

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Review from Joy D (Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour and friend has been living at Woodford for the last month, and it’s so nice to see her looking well and happy. The staff have been so caring. It’s never a bother for them to let us know how she is. Such a great team, from the care staff to the administrator who is always happy and cheerful
when you call, she really can’t do enough to help.

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Review from Pauline M (Daughter-in-law of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely grateful to the staff at Woodford House who cared for my mother in law during the last months of her life. Due to the ongoing pandemic, we were unable to visit her as my husband and I both have medical issues. I was particularly pleased to have a conversation with her on the speakerphone
a few days before she passed away for which I am extremely grateful. Your care to residents at this difficult time has been much appreciated by my family.

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Review from V L (Wife of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and nurses very caring and friendly. The home always looks very clean and my husband seems very cared and looked after.

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Current Review Score: 8.9 (8.925)

Overview of Review Score

The Review Score of 8.9 (8.925) out of 10 for Woodford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Woodford House Care Home is calculated as follows: ( (42 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.369 Points relating to the number of positive Reviews for Woodford House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 6 Positive Reviews ÷ 7.8 = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Ann

Ann

Job Title: Registered Manager

Ann has held the qualification of a registered nurse since 1986. Her career began in a hospice setting, where she gained extensive expertise in Palliative and End of Life Care. Over 25 years, Ann accumulated invaluable experience in the care home environment, including a significant focus on Dementia care.


In 1994, Ann made the significant decision to transition from the NHS to the care home sector. She embarked on this journey as a night-duty nurse, allowing her to balance her professional life with the responsibilities of raising her four sons. Over time, she worked her way up the career ladder to attain the role of Home Manager.


During her leisure hours, Ann enjoys a wide range of crafts, has a passion for reading, and relishes the opportunity to travel.


Frequently Asked Questions about Woodford House Care Home

What types of Care is Woodford House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodford House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodford House Care Home have?

There are 39 Single Rooms.

What are the Facilities & Services at Woodford House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodford House Care Home to the centre of Dartford?

1.5 mile(s) as the crow flies, distance by road may be significantly further.