Woodford House Care Home

Watling Street, Dartford DA2 6EG
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8.9 31 Reviews
  • Woodford House Care Home, Dartford
Located in historic Dartford, Woodford House is a comfortable and friendly care home, offering nursing care to members of the community.

With serene sitting rooms, places for residents to enjoy their hobbies and interests and relaxing dining rooms, Woodford House has many places in which to relax, dine, exercise, socialise and be creative including its very own pub.

The delightful garden and patio is the ideal spot to spend time with friends and family and is happily looked after by some residents. The bright, comfortable bedrooms and living spaces are all easily accessible by wheelchair. The home also offers a small number of patio rooms.

The care home’s team has worked hard to create a family atmosphere, encouraging residents to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels a home away from home. Daily life in the care home is thoughtfully designed to support mind, body and soul.

The Home Manager makes sure that all residents receive the kindest possible care and the extensively trained team will deliver all the nursing, specialist care and support services that your loved one requires.

Personalised care plans consider not only medical, personal and dietary needs, but also the resident's likes and dislikes, religious preferences, and suggestions from family members that might make their stay that little bit more enjoyable.

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Care Provided by Woodford House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hari-Charan Sehmbi (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Woodford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,500 – £1,700
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700

  • Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
  • (these prices are only a guideline, please contact Woodford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Woodford House Care Home Reviews (31)

Total of 31, showing 21-31
8.9

Woodford House Care Home has a Review Score of 8.9 (8.925) out of 10, based on 6 reviews in the last 2 years. Over all time Woodford House Care Home has 31 reviews.

Overall Experience

  • 21
  • 9
  • 1
  • 0
  • 0

Date Published

31
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25

Review from Stephen R (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the staff and manager highly enough. Nothing is trouble for any of them. They've shown care and commitment each time I've been in, but also made us visitors feel welcome as well which always puts me at ease.

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Review from Tracy H (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring and helpful. It is hard having my mum in a home but reassuring to know that she is looked after so well. Currently, my mum cannot join in activities due to poor health but she enjoyed time spent with other people when she could.

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Review from A M (Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the ratings say it all. Delighted and pleased, smashing people. Love them like a family.

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Review from Shirley L (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made very welcome in the Woodford House nursing care community, and she is being well cared for.
The staff are exemplary in their roles, and very eager to assist whenever asked. Being distant from Mum (I'm living in Canada) and with covid-19 curtailing physical visits, the staff accommodate
with my weekly Skype visits, and individual caregivers even contact me via their personal phones on WhatsApp! Special shout-out to the lady in the front office for coordinating my virtual visits with Mum and the other staff for those little "extra" visits! It means a lot during this difficult time - thanks!

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Review from I W (Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and carers are friendly. I have several health conditions and carers are sympathetic and try to prevent pain in their treatment of me. I.e. when giving me an all-over wash or shower/hair wash, dressing me and hoisting me off the bed into a chair. Then later hoisting me back on to the bed and undressing
me. My condition has deteriorated gradually since 2014 and I am unable to stand up or walk or sit down by myself. I have my own room with a pleasant view over the grass area and trees outside so that I can watch the birds.

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Review from Ann P (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Woodford House after a fall and she needed urgent care until she could hold her frame again. Mum actually enjoyed her stay and said it was like being on holiday. The team gave her the time of day and were happy to sit and listen to her. I read the reviews as soon as mum was admitted
because I did not have a clue about Woodford. I read about problems getting through on the phone and so I went and purchased a dementia mobile for mum. I read about lack of TV and wanted mum to be stimulated and so purchased a small TV for her room. The staff put these in place and helped mum to use the mobile. The mobile took the pressure off the staff to have family members calling constantly and mum could call who she needed to. So overall it was a great experience for mum and wonderful staff. However please label up personal possessions as I did not do for mum and they were difficult to track down when she left the home. Thank you, Woodford, for looking after mum.

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Review from G N (Respite Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Placed here by the hospital after hip replacement. Could do with televisions in rooms as residents seem to be in bed from 8pm to 8am.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Woodford House Care Home

Thank you for your review. We are sorry that we did not meet your expectations during your stay at Woodford. Unfortunately we do not currently provide televisions in the bedrooms, but residents can bring their own televisions for their room should they wish. We do provide a television in the communal areas and residents are welcome to use this whenever they wish. We will consider the provision of a television in the rooms in the future.’


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Review from M E (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from the hospital to Woodford House. We didn't know what to expect, but it was so nice, we didn't want to leave. The staff couldn't do enough for us. One young girl came in on her day off and was doing training, but stayed to help, what a lovely girl. It was also lovely and clean
and so bright, that is also what cheers the patients up. I hope the other houses are refurbished to this standard. You have nothing but praise from me.

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Review from E B (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care here has been very good. One gentleman has been exceptionally helpful.

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Review from L S (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and high standard of decor. Staff are responsive and have a good attitude. Beds are much better than most homes with full electrical adjustments and hospital standard mattress.

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Review from C A (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very supportive to us as a family. You are taking great care of our precious Dad amazingly well. Thank you.
All the staff are lovely, kind and caring. Our Dad couldn't be in better hands.

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Current Review Score: 8.9 (8.925)

Overview of Review Score

The Review Score of 8.9 (8.925) out of 10 for Woodford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Woodford House Care Home is calculated as follows: ( (42 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.369 Points relating to the number of positive Reviews for Woodford House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 6 Positive Reviews ÷ 7.8 = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Ann

Ann

Job Title: Registered Manager

Ann has held the qualification of a registered nurse since 1986. Her career began in a hospice setting, where she gained extensive expertise in Palliative and End of Life Care. Over 25 years, Ann accumulated invaluable experience in the care home environment, including a significant focus on Dementia care.


In 1994, Ann made the significant decision to transition from the NHS to the care home sector. She embarked on this journey as a night-duty nurse, allowing her to balance her professional life with the responsibilities of raising her four sons. Over time, she worked her way up the career ladder to attain the role of Home Manager.


During her leisure hours, Ann enjoys a wide range of crafts, has a passion for reading, and relishes the opportunity to travel.