Dovehaven Grove

Poplar Grove, Bamber Bridge, Preston PR5 6RE
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8.5 57 Reviews
  • Dovehaven Grove, Preston
Dovehaven Grove offers accommodation for people who are 55 years or older with a wide range of care needs, including dementia, mental health conditions, physical disabilities and sensory impairments.

The home, which was refurbished in 2020, sits next to accessible woodland and provides residents with beautiful views of Whity Grove Park. In addition to high-quality living spaces, Dovehaven Grove features a library room and a hairdressing salon.

Other facilities include a 'Zen Room' where people can relax in a calming space, a garden room for people unable to take part in outdoor planting as well as themed seating areas to support freedom of movement.

There are 60 bedrooms, some of which have en-suite bathrooms. The home has full accessibility for people who need adapted entrances and exits. The garden is wheelchair accessible and has been designed in consideration of residents' needs.

Please view the Dovehaven Facebook page for further insight into life at the home.

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Care Provided by Dovehaven Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Willoughby (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Dovehaven Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,199 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,199 – £1,350
  • (these prices are only a guideline, please contact Dovehaven Grove to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private visitor car park to the front of the home


Dovehaven Grove Reviews (57)

Total of 57, showing 1-20
8.5

Dovehaven Grove has a Review Score of 8.5 (8.543) out of 10, based on 7 reviews in the last 2 years. Over all time Dovehaven Grove has 57 reviews.

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Review from J T (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is an awful place. The day of admission was absolutely awful, a complete disaster from start to finish. Incompetent area manager. It took ages to get in - you needed to ring the bell multiple times. They lost a load of Mum's belongings. It was always understaffed (although the staff that I saw
were all nice and competent enough). The food was brought in in plastic trays and reheated. One time they had a virus/bug in the home and they let us in without telling us until we'd been in the home for about half an hour. I had to constantly ring/email them to send me an invoice. Avoid.

Reply from Daisy Edmondson, Marketing Executive at Dovehaven Grove

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how important it is to feel confident in the care provided. Since your experience, we have welcomed a new home manager to Dovehaven Grove who is dedicated to making changes and ensuring the highest standards of care and support are met.


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Review from J F (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Dovehaven Grove for nearly 2 years and I can't find a fault anywhere the staff are excellent this review is for the 2 years that she has been living here.

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Review from Clare Y (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was at Dovehaven for the past 4 months. The Management and their staff are efficient, kind, happy, welcoming, and friendly and make a great team. Nothing is too much, staff always went over and above. Food, Diet, and Nutrition were excellent, attention to detail was given to the diabetic's intake,
the home was clean and modern and the stimulating activities were very varied. Dad was treated with dignity at all times. I would not hesitate to recommend Dovehaven Grove, a big thank you from our family.

Reply from Maxine Farnworth, Corporate Development Manager at Dovehaven Grove

Thank you for your kind words, it is heartwarming and very much appreciated.


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Review from K T (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a permanent resident since April of this year. She has settled in really well and she is extremely well cared for. She is a difficult character but all the staff are wonderful with her and I can sleep at night knowing she is in a safe and loving environment. The home is lovely and clean
and is a friendly, bright and airy place to be, from the communal areas to Mum's own bedroom. I would recommend Dovehaven Grove to anyone who needs additional care for a loved one.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for writing such a wonderful review for Dovehaven Grove. Your kind words and ratings are very much appreciated. Kind regards.


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Review from S K (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent location in a wonderful setting. House and staff are superb with a friendly homely atmosphere.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for the review of Dovehaven Grove and your ratings, they are appreciated. Kind regards.


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Review from C M (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so happy, a relief knowing his well looked after.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for your five-star review and comments, it is very much appreciated. Kind regards.


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Review from J R (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say Dovehaven Grove is fantastic, it's always clean and tidy, no smells, the staff are fantastic, nothing is too much trouble. My mum is so looked after, I could not have done any better. Thank you to all the staff, you are all angels to me.

Reply from Maxine Farnworth, Corporate Development Manager at Dovehaven Grove

Thank you, your kind words will be very much appreciated by the team at Dovehaven Grove, who work so hard to ensure that residents receive the very best of care.


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Review from Andrew C (Son of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovehaven is a fantastic home. I am so happy my mum is here. The staff are superb. The manager leads an exceptional care team. My mother is in no better place. Well done, Dovehaven Grove. One lady was fantastic when Mum came back from the hospital and made sure Mum was ok.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

What a wonderfully positive review for Dovehaven Grove! Thank you for your five-star rating; the team will be 'over the moon'! Kind regards.


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Review from Stuart N (Son-in-law of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent twelve months in the home and the staff made Dad feel loved and at home. Towards the end of his life, the care he received was exceptional. The compassion and understanding shown exemplified what the home is all about. Although a difficult time for the family, nothing was too much trouble.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your review and your very kind comments regarding the care given by the team at Dovehaven Grove. They work so hard to ensure that residents and their family members are shown compassionate care at the saddest and most difficult of times. Our condolences. Kind regards.


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Review from David C (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Dovehaven Grove for nearly two years now and I've always found the staff are friendly, helpful and very caring towards my mother. They keep us updated on my mother's well-being and I have peace of mind knowing she is in safe hands. Thank you for all your effects and for keeping my
mum safe, it's much appreciated.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your 5-star review and your kind comments which are very much appreciated. Kind regards.


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Review from Lee S (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice, clean place.
The staff are lovely and really do a good job.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the time and trouble to review Dovehaven Grove. We will make sure that the team are made aware of your compliments. Kind regards.


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Review from Maxine C (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed to see the work the staff have put into the Halloween party and the buffet they have put on. All the staff are really friendly and helpful and we'd just like to say a massive thank you!

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for your review and for your own 'thank you'! There is no doubt that a great party can always be guaranteed at Dovehaven Grove! Kind regards


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Review from H R (Granddaughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff. The Halloween party was a lovely idea for the residents and families. Thank you, we had a great afternoon.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for your thanks, we do appreciate it! Kind regards


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Review from June L (Wife of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at this home since June, he has settled in well. The staff are very caring and will help in any way possible. The home is well-run and clean.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for your 5-star review, it is very much appreciated. Kind regards


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Review from P R (Relative of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really welcoming and friendly staff. Halloween party was a brilliant idea for residents and families, particularly the children. Thank you!

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for your review! We are so pleased you all enjoyed the party! Kind regards


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Review from D P (Husband of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is in for four weeks of rehab on the NHS. Comfortable, well-appointed rooms. Food is excellent with good variety and choice and lovely cook. The dining room is light and airy. The staff were very pleasant and very helpful. My wife was bed bound for six weeks in hospital, your staff got her mobile
again and looking after herself. Although that wasn't their remit and she was cleared out of the hospital not as a patient but as a bed space. My wife came home after three weeks because of your staff's hard work - thank you.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your review and your comments praising Lyndsey and her team, who have worked so hard to support your wife in her recovery from her hospital stay. Whether our residents' stay with us is short or long, all benefit from excellent care and attention. Kind regards.


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Review from David H (Son of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Dovehaven Grove in 2021 from another care home because her behaviour was more challenging. I had difficulty finding a place for Mum but from day one the manager and her team were very welcoming.
There were some initial problems because Mum's clothes didn't need to be marked at the previous
home but other than that we have had no problems.
Mum has settled in well and I find all the staff very welcoming when I visit. Sadly, Mum passed away at the end of September and it was obvious from the staff's reaction that night how precious each resident is to them.
Thank you for making Mum's last months happy. It was great that we knew Mum was safe.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the time and trouble to recognise the care and kindness of the Dovehaven Grove team, at such a sad time for you and your family. They will be so appreciative of your kind comments and ratings. Kind regards


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Review from Gavin G (Respite Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my step-father-in-law it is comforting to see how happy he is. He is comfortable and well looked after. I would strongly recommend this care home to anyone in our situation.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the time and trouble to review Dovehaven Grove, we very much appreciate your feedback and your recommendation. Kind regards


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Review from Gail R (Stepdaughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing and caring home with lovely staff.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Wow! a 5-star review. Thank you very much, it is appreciated. Kind regards


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Review from Barbara S (Daughter-in-law of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovehaven Grove was brilliant. All staff were wonderful looking after my mother, she was very happy for the whole of her life, and I cannot fault the service. Thank you for everything you have done.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

I am writing to thank you for your review, which was wonderful to read. We do appreciate it. Apologies for not acknowledging your review sooner. Kind regards.


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Current Review Score: 8.5 (8.543)

Overview of Review Score

The Review Score of 8.5 (8.543) out of 10 for Dovehaven Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.398 for Dovehaven Grove is calculated as follows: ( (63 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 83 Ratings = 4.398

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.145 Points relating to the number of positive Reviews for Dovehaven Grove is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 6 Positive Reviews ÷ 11 = 0.545

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Willoughby

Job Title: Home Manager at Dovehaven Grove

Welcome to Dovehaven Grove, where we are dedicated to creating a warm, supportive and homely environment for our residents.


Frequently Asked Questions about Dovehaven Grove

What types of Care is Dovehaven Grove registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dovehaven Grove provide?

Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Dovehaven Grove have?

There are 55 Single Rooms.

What are the Facilities & Services at Dovehaven Grove?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dovehaven Grove to the centre of Preston?

3.0 mile(s) as the crow flies, distance by road may be significantly further.