Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury GL8 8FH
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9.5 52 Reviews
  • Upton Mill Care Home, Tetbury
Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private dining room for celebrating special family occasions with a personalised three course meal. Every bedroom is spacious, thoughtfully designed and beautifully appointed with its own private ensuite wet room. A variety of lounges and dining rooms complete the facilities on offer at the home.

Every Upton Mill resident benefits from a tailored and personalised care plan to ensure that the home meets their physical, emotional and spiritual needs, and a team of trained activities and wellbeing coordinators are on hand seven days a week to promote wellbeing through an extensive programme of optional activities, outings, hobbies and entertainment.

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Care Provided by Upton Mill Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Matthew Berry (Regional Director)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Mill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Upton Mill Care Home Reviews (52)

Total of 52, showing 1-20
9.5

Upton Mill Care Home has a Review Score of 9.5 (9.545) out of 10, based on 21 reviews in the last 2 years. Over all time Upton Mill Care Home has 52 reviews.

Overall Experience

  • 45
  • 5
  • 1
  • 0
  • 1

Date Published

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Review from R G (Son of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs to be safe and healthy and he's always commenting on how great the food is and the staff being friendly. I would recommend anyone to Upton Mill.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is great to hear you would recommend our home to others and that both you and your father feel positively about our team.


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Review from Audrey (Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant. The staff are very caring.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

Thank you for taking a moment to leave us your positive feedback.


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Review from J T (Daughter of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Despite my concerns at the terrible state of my mum's feet, my meetings at senior level, photographic evidence and requests for medical help, the response was very poor and slow. Personal hygiene is not adequate for all body parts. Showers are infrequent unless I request them, fingernails are never
cut, not enough time is given for personal care despite the staff being caring. Too many agency carers fill in - not ideal for elderly people. Dirty clothes are not washed and keep being worn.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for sharing your experience with us. We are sorry that your experience was not reflective of the positive feedback we typically receive from other residents and their families. Please know that we take all concerns seriously, address them promptly, and continuously work to improve our services based on the feedback we receive.


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Review from G W (Husband of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife stayed here for a week and found the service and staff excellent. Apart from a few minor lapses in service e.g. liquid not thickened at the start and I found one tablet had been left on the table on one day when I visited. All these were dealt with at the time and the staff and management were
very quick in addressing these minor issues. Overall, my wife came out looking better than when she went in.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is fantastic to hear that your wife benefitted from her stay with us and that our team were able to rectify the minor issues you mentioned swiftly.


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Review from Priscilla C (Respite Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experiencing considerable breathlessness subsequent to a chest infection, I sought respite care as I was temporarily unable to care for myself. I also wished to avoid burdening my children. I had heard well of Upton Mill and having been assessed, took the offer of residential care for a week. Being
in the home was the right thing to do. I have been well cared for, warm and rested. The public rooms are well furnished and pleasant. The meals are well-presented, of good quality and nutritionally varied. The staff are courteous and kind and there is a wide selection of entertainment available. I shall bear it in mind for future needs as they arise.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to assist you in your recovery and that you enjoyed your time with us. Please do visit us again soon for coffee, cake and a catch-up!


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Review from A W (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Upton MIll after losing his wife. He has mild dementia and was sad and confused. From day one he has felt welcomed and cared for. Staff have gone the extra mile to help him settle and feel at home. Healthwise he is now much better than when he lived at home. He is flourishing and
as a family, we are very happy with his care.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we have been able to provide your father with comfort during such a difficult time. It is a pleasure to have him with us and fantastic to hear he is doing well in our care.


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Review from M M (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe my mum is well cared for and her needs are met. I do feel that staff are very busy and therefore do not have time to sit and chat to residents, taking their mental welfare into account. She is basically happy and enjoys life at Upton Mill!

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us your feedback. I am glad to hear your mum is settled and happy at Upton Mill. I would welcome the opportunity to discuss this with you further should you wish to get in touch.


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Review from R H (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoyed two weeks of respite care at Upton Mill following time in hospital after a fall. He felt well cared for and was in much better shape after his time here.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to provide your father with the care he needed during his recovery. Please do not hesitate to come and visit us sometime for coffee, a catch up and cake!


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Review from M B (Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a first-time resident, I was made to feel very welcome by the friendly staff.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am thrilled to hear you feel welcome at Upton Mill.


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Review from Peter W (Respite Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having no previous experience of a care home, we found Upton Mill Care Home to be a happy, well organised and friendly place to stay for 3-4 weeks respite care, including physio, in my case. Somewhat restricted to my room, I only had lunch in the dining room once but all meals brought to my room were
good, tasty and nourishing. Response to the call button was excellent. If i may comment on one possible short coming, that was the lack of direct light for reading when confined to the bed, either wall-mounted or standard lamp might work.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad to hear you enjoyed your stay with us and that we were able to provide the care you required. We will certainly take your feedback about lighting into consideration. Please do not hesitate to visit us for coffee, cake and a catch-up soon!


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Review from V G (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad are both residents at Upton Mill. The staff all go above and beyond to help them.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us a review. It is a pleasure to have your mum and dad with us.


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Review from S P (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Upton Mill for over 3 years. Throughout that time, she has received excellent care and kindness. She never wanted to have to move into care, but now she looks on her room as home. Aged 98, she still enjoys many of the activities available, especially sing a-longs and has made
new friends amongst the other residents.
I can thoroughly recommend Upton Mill to anyone looking for a lovely care home.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

It is fantastic to hear that your mum, despite her initial resistance, has now settled into life in our home and is enjoying the activities on offer.


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Review from K N (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing we ever did for/with Mum, who is cared for, happy, thriving and making friends. The staff from reception, housekeeping, cleaning, nursing and management, including all support teams are totally committed and truly give their all to keeping all the residents safe with dignity and to helping
residents and families feel at home and welcome. Peace of mind for all of us.
We highly recommend Upton Mill Care Home in Tetbury.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your five-star recommendation. I will be sure to share your kind words with the rest of the team.


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Review from S S (Daughter-in-law of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law, 96 years old, has been a resident since April 2021. She moved from another home that closed. We chose Upton Mill due to being in the same area and was a new, purpose-built home which met all her needs at the time and moving forward in her dementia journey. The Manager and Deputy are very
visible within the home and very approachable at all times. The home is very welcoming with a friendly reception, all the staff are friendly, approachable and very caring even when under pressure.
The food is very good more like a restaurant and all dietary needs are catered for.
The home is very clean and kept to a high standard.
All rooms are en-suite and very spacious, you can bring your personal items to make them more personalised.
Care reviews happen yearly but you are updated with any concerns regularly and also they have a resident of the day where you get a call asking if you have any concerns and they also speak with the resident.
Activities are daily and have improved during the last year.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your fantastic review. It fills me with pride to hear your mother has enjoyed the previous four years with us and that we have met your expectations throughout that time. I will be sure to share your feedback with the rest of the team.


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Review from C P (Friend of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All your reception staff are outstanding. First impressions are so important.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your kind words. You are right, first impressions are key, which is why we work hard to ensure everybody who visits our home gets a warm welcome. I will be sure to pass your feedback on to our reception team.


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Review from Margaret G (Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for several years now initially for respite following operations for cancer. This was just a few nights over several years. Since 2023 I have been a permanent resident here and am very happy, so much so that before long my husband plans to come here too! I've made lots of
friends who are happy here too. We all have lovely rooms, the downstairs ones having patios on which you can put your own garden furniture. The activities organiser is second to none! All staff are well chosen!

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us such a fantastic review. It is always so rewarding to hear directly from our residents, who are at the heart of everything we do. It is a pleasure to have you with us, and we look forward to welcoming your husband in too!


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Review from A H (Son of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Upton Mill Care Home for 4 months and during that time she has settled in incredibly well and already says she's very happy to be there. All the staff are very friendly, caring and professional, and when I visit I always feel very welcome. The facilities on offer at Upton Mill
are first rate and the surroundings are well thought-out and tastefully designed. It's lovely to be able to get a coffee and cake when I visit and relax either in her lovely room or in one of the many communal areas and gardens. Mum is also able to go on trips in Upton Mill's own minibus and she has made new friends and taken part in the many tailored activities that the home has to offer. Truly a home from home.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am overjoyed to hear your mum has settled into life at Upton Mill and that you feel welcome when visiting us too. We strive to create an environment that supports not only our residents but their loved ones too - as you say, a home from home for everybody.


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Review from Alison G (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would highly recommend Upton Mill, all the staff, without exception were so caring, helpful and informative. Nothing was too much trouble, housekeeping, laundry, tea and coffee making, welcome on arrival, care package, regular medications reviews, dining arrangements - all handled with cheerfulness
and thought. The dining room, lounges and hub area are decorated to a high standard and my Mother was very happy with her room.
Regular relatives meetings are held which is helpful for all the questions that you have as a daughter/son.

Reply from Sita, Home Manager at Upton Mill Care Home

Thank you so much for taking the time to write us this wonderful review of your experience of Upton Mill. We are so proud of our beautiful home and are so grateful when people make the effort to give us such glowing feedback. Our team work really hard for each of our residents and families and I know they will enjoy hearing this when I share it with them.


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Review from Julia H (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The client services manager very kindly took my mum in on an urgent basis as her home had been flooded and she needed somewhere to go for a couple of weeks.
Mum received excellent care and everyone was very kind to her.
The care home was clean and tidy and the food was excellent.
My only complaint
was maybe the room needed one extra table and chest of draws.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you so much for taking the time to review Upton Mill. We were very glad that we were able to help in this emergency situation. Thank you also for the feedback re. the storage solutions in the room which has been noted. Kind regards, Sita.


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Review from V H (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Upton Mill Care Home and the wonderful staff who made my mother's difficult move to them so much easier. All staff are caring, helpful and cheerful. When she has needed help it has been done in the most professional manner. Visitors are made to feel very welcome.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking the time to share your experience of Upton Mill. We are delighted that your mother chose to move in with us and that we were able to help her through such a difficult time. I will share your lovely comments with the team. With best wishes.


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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Upton Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for Upton Mill Care Home is calculated as follows: ( (151 Excellents x 5) + (80 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 246 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Mill Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

Kym

Kym Wagstaff

Job Title: Deputy Manager

Joined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.


I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.


I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.


Frequently Asked Questions about Upton Mill Care Home

What types of Care is Upton Mill Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Upton Mill Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Upton Mill Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Upton Mill Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upton Mill Care Home to the centre of Tetbury?

0.6 mile(s) as the crow flies, distance by road may be significantly further.