Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury GL8 8FH
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9.5 52 Reviews
  • Upton Mill Care Home, Tetbury
Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private dining room for celebrating special family occasions with a personalised three course meal. Every bedroom is spacious, thoughtfully designed and beautifully appointed with its own private ensuite wet room. A variety of lounges and dining rooms complete the facilities on offer at the home.

Every Upton Mill resident benefits from a tailored and personalised care plan to ensure that the home meets their physical, emotional and spiritual needs, and a team of trained activities and wellbeing coordinators are on hand seven days a week to promote wellbeing through an extensive programme of optional activities, outings, hobbies and entertainment.

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Care Provided by Upton Mill Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Matthew Berry (Regional Director)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Mill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Upton Mill Care Home Reviews (52)

Total of 52, showing 41-52
9.5

Upton Mill Care Home has a Review Score of 9.5 (9.545) out of 10, based on 21 reviews in the last 2 years. Over all time Upton Mill Care Home has 52 reviews.

Overall Experience

  • 45
  • 5
  • 1
  • 0
  • 1

Date Published

52
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21
31

Review from Sue E (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister are utterly delighted with the care Mum receives at Upton Mill. Mum's care is tailored specifically to her needs and we are frequently given updates and included in discussions about what Mum would like best. Mum is always so happy to be at Upton Mill and the atmosphere couldn't
be better. The whole team are excellent. Mum really enjoys the food and her room is lovely. Thank you so much.

Reply from Matthew Berry, Senior Home Manager at Upton Mill Care Home

Thank you so much for taking the time to provide such a glowing review of our home and service. It is wonderful to get amazing feedback like this and I will share this with the team. It is an absolute pleasure to care for your mother at Upton Mill.


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Review from Ruby W (Resident) assisted by family/friend published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Upton Mill from hospital to stay for six weeks of respite care. Since my arrival, the staff have been consistently attentive, friendly and caring. As a result, I am feeling considerably better in myself and have decided to become a permanent resident. I have had lots of friends and family
visit me since I arrived and all have commented on the standard of accommodation and the friendly staff. I look forward to becoming an active resident in our little community here in Tetbury.

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for your wonderful review of our home. I am so glad that we were able to support you following your discharge from hospital and even more delighted that you have decided to make Upton Mill your new home.


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Review from Ann G (Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Upton Mill Care Home in March on a cold and windy day. I was feeling excited because I had already made one visit to this warm and welcoming place and knew that there would be friends looking out for me. I was greatly shocked when I saw how many bags and boxes had arrived, while I was having
lunch. Within 15-minute, everyone joined in to help, and soon I could relax in my warm and comfortable room, which was to be my next home.

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for your wonderful review of our home. The team are more than happy to help people settle and I am glad that helped you settle with us at Upton Mill.


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Review from Liz P (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Upton Mill last October and is extremely content in her surroundings. Her ground floor room overlooks a beautifully designed communal outdoor area, and all of the indoor communal areas are stylish yet comfortable. The care she receives is excellent, the staff kind, caring, fun and good
company. A variety of activities are on offer (to opt-in or opt-out of), and the food is apparently delicious! I have been very impressed with my dealings with the staff, and I would not hesitate and recommend Upton Mill as an excellent care provider.

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for taking the time to complete such a glowing review of our home. I will ensure the whole team get to see your kind comments, thank you so much.


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Review from R R (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is very good in every way if the person needs this high degree of care or just enjoys it. The staff are very kind. The food is very good too.

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for your review of our home and your very kind comments. I will make sure the team sees your feedback.


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Review from K W (Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for taking the time to provide such a glowing review for our home.


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Review from M B (Respite Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I stayed at Upton Mill, Tetbury for two weeks, following her minor stroke. Because of our ages, we had been locked down since March. For a new home, only open recently, the staff were well trained and the Covid precautions well applied. We were very comfortable and made welcome. The premises
were immaculate and not institutional in any way. The facilities were excellent, the menus varied and the food good. We were very happy with our stay at Upton Mill.

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for taking the time to review our home. I will share your comments with the team and we hope to see you at one of our events in the not too distant future.


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Review from Janet B (Respite Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent without exception, in all departments. Surroundings are delightful. Immediate response to any help needed by merely pressing a bell. Any very minor difficulties dealt with straight away.

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

It was an absolute pleasure having you stay with us, we look forward to inviting you back to visit us when we can.


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Review from Caroline M (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care for my parents was arranged very quickly following my mother’s discharge from the hospital having had a stroke. It enabled us to arrange to have care in place for when they could return home. The staff were extremely helpful and friendly. The home is delightful with excellent facilities.
It was very reassuring knowing that they were in such good hands and being well cared for. A big thank you to everyone who took care of them!

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for your review of Upton Mill. It was a pleasure to look after your parents, so glad we could help.


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Review from Sue D (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite COVID, the staff at this new home have worked very hard to make the move as easy as possible for my Mum and us!

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for taking the time to review our home, we are very proud of how the team are working in very difficult circumstances and are so pleased to have your mother with us.


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Review from L D (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As mum was patient number one, there were clearly going to be teething problems. In the most part, these were swiftly and efficiently sorted out. The pre-admittance procedures were extremely thorough and reassuring. Mum seemed to enjoy the activities, especially her priorities being chatting, being
outside and playing cards! On discharge, Mum was grateful for the care that has been shown to her, as was I.

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for taking the time to review our home and share your experience of Upton Mill. It was an absolute pleasure to have your mother stay with us.


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Review from Valerie E (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved our elderly mother to Upton Mill in Tetbury. She has settled into new her home and is being extremely well cared for. The attention to detail by all staff is exceptional.
Upton Mill is beautifully presented, comfortable and very welcoming. We would highly recommend it to anyone considering
a move into a residential/dementia care home.

Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for your wonderful review of Upton Mill.


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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Upton Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for Upton Mill Care Home is calculated as follows: ( (151 Excellents x 5) + (80 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 246 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Mill Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (1)

Kym

Kym Wagstaff

Job Title: Deputy Manager

Joined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.


I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.


I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.