Richmond Manor Care Home

14 Dunstable Street, Ampthill, Bedford MK45 2JT
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9.7 48 Reviews
  • Richmond Manor Care Home, Bedford
Within Richmond Manor you will find luxurious living, coupled with an award-winning model of care.

Situated in the heart of Ampthill, this state-of-the-art care home offers a vibrant community where residents enjoy a busy and active lifestyle, with support where needed from the award-winning Homemakers, and last year Hamberley Care Homes were named Residential Care Provider of the Year (2022) in recognition of their ground-breaking approach.

Within the luxury care home you will also find the superb features and facilities which set Richmond Manor apart from the standard care home, including:

- Spacious en-suite bedrooms, decorated in a range of themes for comfortable and modern living
- A wellbeing and beauty salon which includes hairdressing and a nail bar
- A bar and a café where residents can enjoy socialising with friends
- Bright living spaces
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

Rated as ‘Good’ in all areas by the Care Quality Commission (November 2021), Richmond Manor offers high quality residential, dementia and nursing care, as well as short breaks, all within a luxury environment. Please contact their friendly team today to arrange your tour, and to find out more.

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Care Provided by Richmond Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Richmond Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,790
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £2,120
    • Self-Funded Nursing Dementia Care from £2,220
  • (these prices are only a guideline, please contact Richmond Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Richmond Manor Care Home Reviews (48)

Total of 48, showing 1-20
9.7

Richmond Manor Care Home has a Review Score of 9.7 (9.685) out of 10, based on 26 reviews in the last 2 years. Over all time Richmond Manor Care Home has 48 reviews.

Overall Experience

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  • 7
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Review from Ian H (Stepson of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the team at Richmond Manor Care Home. Well organised but with a very human touch that came across with each interaction. Food specially prepared for individual needs. Room spotless and thankfully no noisy beeps going off.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for taking the time to review our home, we pride ourselves on delivering the best care and support and will share your feedback with the team.


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Review from Paula S (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother found it difficult to accept that she needed a care home! It took her over a year to do so! Whilst most of us would like to retain our independence for as long as we can, when it comes to choosing care for a loved one there are many factors to consider. We chose Richmond Manor Care Home for
many reasons, the reasons we chose it remain true to this day. A truly well-led management team led by a very good leader, the care home manager. An organisation, in our experience, is as good as the person at the top. A generous kind kind-hearted authentic leader who takes her responsibilities professionally knowing that everyone in the home needs to be acknowledged and cared for including residents and all staff. This pervades throughout the atmosphere in the home and it is always a delight to visit my mother. The home is clean, modern and is always welcoming whenever we visit. We would wholeheartedly recommend anyone considering a care home to visit Richmond Manor Care Home, Ampthill.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your heartfelt review. We truly understand that making the decision to move into a care home can be a significant and emotional journey, and we are so pleased that your mother has found comfort and care at Richmond Manor.Your kind words about our team, mean the world to us. We are incredibly proud of the warm, welcoming, and compassionate environment we have created, and it's wonderful to hear that this has been your experience whenever you visit.It is our privilege to care for your mother, and we are grateful for your trust in us. If there's ever anything we can do to further support you and your family, please don't hesitate to let me know.


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Review from Clare D (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to thank all of your team for being so very amazing, professional, caring, supportive and just so gentle in our hour of need.
It may have only been a short time we were with you, but we will never forget your warmth and kindness to our family. You will all be remembered fondly by us all.
Thank
you on behalf of the resident's dear husband, he is very broken right now, but that evening you allowed him to stay with her, did him the power of good. Also, thank you for taking the time to go that extra mile and feed us all on a regular basis. Those little things helped so very much.
Please pass our thanks to the night staff we did not meet, for caring for our relative through the night. In fact anyone behind the scenes we did not get to thank in person.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for your incredibly kind words. It was an honour for our team to care for your loved one and to support your family during such a difficult time. While your time with us may have been short, please know that your gratitude means the world to us, and we will always remember the trust you placed in our care.I will personally pass on your thanks to our night staff and everyone behind the scenes who played a part in supporting your family. Please know that you are in our thoughts, and if there is anything we can do for you, we are always here.


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Review from M R (Son of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Manor Care Home has excellent and well-maintained facilities. Even more importantly, all the staff were all caring and kind in the support they gave to my stepmother in her final days. It was reassuring to us - and most of all to her - to see that she was in such safe, attentive and thoughtful
hands.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind words and for sharing your experience of our home. We are truly grateful for your feedback and honoured to have been able to care for your stepmother in her final days. Ensuring that our residents feel safe, comfortable, and surrounded by kindness is at the heart of everything we do, and it means a lot to know that you felt reassured by the care and support she received. Please accept our deepest sympathies for your loss. If there is anything we can do for you or your family, please don't hesitate to reach out.


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Review from M Y (Niece of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt had a recent stay here and from the moment we walked in the front door we knew that this was something special.
The facilities provided and the environment are faultless and so beautifully decorated.
The individual rooms are so cosy and comfortable.
My Aunt loved the food which was plentiful
and 5*.
The Management and all the staff we met were so friendly, and caring and genuinely had time for my Aunt and also us, nothing was too much trouble.
This really is a top-quality care home, providing luxury standards that set Richmond apart from other care homes in the Bedfordshire area.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind and glowing review. We're delighted to hear about your Aunt's positive experience during her stay with us and that you found our home to be something special from the moment you arrived. It's wonderful to know that you appreciated our beautifully decorated facilities and cosy, comfortable rooms, and we're thrilled that your Aunt enjoyed our 5-star dining experience. Our chefs take great pride in providing delicious and nutritious meals for our residents, so your feedback will mean a lot to them. We're especially grateful for your comments about our team. Ensuring our residents and their families feel genuinely cared for is at the heart of what we do, and it's so rewarding to hear that we were able to provide this for your Aunt and your family. Your kind words mean so much to us, and we're honoured to be recognised as setting a benchmark in the local area.


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Review from D W (Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Manor is very welcoming. All the staff are friendly and helpful. The public rooms are very comfortable and beautifully furnished with and have attractive outlooks. The coffee shop is a great place to welcome friends. The games room with its jigsaw gives space for other games. The activity room
is great for the daily yoga sessions and entertaining films. I particularly like my room with its patio door onto my own little patio space. The choice of food is good too.

Reply from Val Foley, Customer Relations Manager at Richmond Manor Care Home

Thank you for leaving a thoughtful and kind review detailing all that you enjoy within our home. We love your company and the fact that you have settled so quickly into our beautiful and well-run home. It is always lovely to hear how our residents enjoy daily life within our home-from-home setting.


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Review from M N (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well looked after during her stay and the staff kept me well informed of any changes.

Reply from Val Foley, CRM at Richmond Manor Care Home

Thank you for your kind review. We adore your Mum and welcome her whenever she likes to stay with us.


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Review from Derek W (Nephew of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cognitive status of residents has improved significantly.
We found all the staff we met to be polite, cheerful and caring.
Richmond Manor is a nice home and one I would not mind coming to when a few years have passed.

Reply from Val Foley, Customer Relations Manager at Richmond Manor Care Home

We thank you for your review and are pleased to hear that you have seen the continuing high standards within our home. We find that with the correct team in place (as we have), then it will continue to be one of the best homes for miles around. Thank you.


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Review from Lynne H (Sister of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Manor provides excellent care for my brother, who has dementia. He has now been a resident for six months and is settling in very well indeed. The environment is warm, friendly and very comfortable, and nothing is too much trouble for the care team. The management team and their entire staff
are lovely, kind, and supportive.
There is always plenty of things to do, with daily activities being offered to all residents. My brother particularly likes the singing and music sessions where he has even been known to dance with other residents.
In the interest of my brother's ongoing care, I would say that choosing Richmond Manor was completely the right decision. I can only thank and praise the hard-working staff for their continued support and commitment, and above all for the happiness I now see in my brother each time I visit.

Reply from Val Foley at Richmond Manor Care Home

We thank you for taking the time to leave a review for Richmond Manor and appreciate that you can see how hardworking all the team are to ensure your brother and all our lovely residents are cared for in every aspect of their wellbeing. Thank you for choosing Richmond Manor as the home for your brother.


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Review from K J (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is known by name by the care team. They are helpful and kind and encourage her to take part in the activities going on. The meals are interesting and well balanced and a good portion size for Mum. She has been at Richmond Manor for 8 months and has settled in well. Her room is kept very clean as
are all the common areas.

Reply from Val Foley at Richmond Manor Care Home

We appreciate your time in leaving an honest review and are so pleased that Mum loves being at Richmond Manor. The team work very well together to deliver the care that our residents need every day. Thank you once again.


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Review from D K (Niece of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my aunty in the home every week since she has been there. She is very happy and enjoys the daily activities and the company of the staff and other residents. This month she really enjoyed watching the chickens hatch and seeing and holding the chicks. She likes all the staff and is happy with
all of the care provided.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your kind review of our lovely home and especially the staff and the activities we run on a daily basis. The chicks were definitely adored by our residents and we always welcome suggestions for events our residents would enjoy. I will pass your comments on to the team with thanks.


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Review from Sue D (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Manor provides first-class care for Mum, who has dementia. Nothing is too much trouble for any of the staff from reception and all homemakers, to the kitchen and laundry. The rooms are well furnished and very comfortable. Mum is a very social person and loves taking part in any (and all) of
the activities. She is very happy here and I cannot recommend it highly enough.

Reply from Valerie Foley, Customer Relations Manager at Richmond Manor Care Home

Hi Sue. Thank you for your positive review praising Richmond Manor for the first-class care we give for your lovely Mum. We continually strive to maintain excellent standards throughout the home and I will pass your comments on to the team with thanks.


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Review from C R (Partner of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My partner spent much of his time in Richmond Manor very unhappy and distressed, according to a DISS team report. I feel I was not kept fully informed of his behaviour.
He lost a lot of weight initially, he had dementia, and needed help with his meals.
Laundry could be an issue at times, clothing
damaged, missing, or not pressed, sometimes the clothes he wore didn’t fit and were obviously not his.
Carers on the whole were good, and did their best. The management was poor.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your review and your comments. We take all feedback seriously and constructively, especially where our service delivery may have fallen below the high standards expected. Our thoughts are with you and members of your partner's family at this difficult time. We would welcome the chance to discuss this further with you in person.


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Review from Amy E (Granddaughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful to the amazing staff who take excellent care of my grandma. There is nowhere else I would like her to go into respite.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

We are so pleased that you are happy for your Grandma to spend her respite stays with us. She is always welcome to stay and we always miss her when her respite stay ends. Thank you for taking the time to leave a review.


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Review from Norma R (Friend of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My experience on many occasions over the period from September 2021 until February 2024, was poor. The laundry service was lacking in care, the visit bookings were haphazard, the management and staff were at times quite unwelcoming, though I did find some of the carers very kind and caring.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for taking the time to write this review. We are sorry to hear of your experience, particularly as we do not have record of any concerns raised over the last few years, and would love the opportunity to discuss this with you. With regard to visits, we always appreciate visitors phoning or booking ahead, but there is no restriction on visitors to the care home (unless mandated by government such as Covid-19) and bookings are not required. We are sorry if you tried to arrange visits in advance and you felt that this wasn't followed up appropriately. It is disappointing that you feel the management team and staff were unwelcoming, albeit we are delighted to hear that you found our team kind and caring. I would welcome the opportunity to meet with you and discuss any specific concerns you have in person.


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Review from B S (Granddaughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is very happy and content.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

We thank you for leaving Richmond Manor a kind review. We are committed to delivering an outstanding care experience for all our residents.


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Review from Kathleen T (Wife of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well cared for, the staff are very helpful and friendly at all times.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

We thank you for taking the time to leave such a kind review. We appreciate that you acknowledge the team are always helpful and friendly and this is an important value instilled by our Home Manager.


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Review from Nicola E (Granddaughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma loves it when she comes and stays here. Home makers are really good at always going out of their way to make her feel special and welcome. The staff nurses are nice too.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for leaving a review for Richmond Manor Care Home. We love having your Grandma stay with us and she has been so many times now we miss her every time her respite ends. Lovely reviews support other families when choosing our home for their loved ones so thank you.


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Review from Martin K (Brother-in-law of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative was looked after with great care and dignity by all staff, especially in the final stages of his life. The understanding and compassion of everyone from carers to nurses, cleaners, catering and management and admin staff was very moving to see. Many of the team went above and beyond to
make a difficult life better, and we are very grateful to all of you.
Thank you.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

We thank you for taking the time to leave such a kind review, and we value your appreciation as all our staff work together as a team to support all our residents and family members. Thank you again.


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Review from J L (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Richmond Manor for almost 3 years. As a family we have been very happy with the service that Richmond Manor offers. My mum's very content and well cared for. If there have been the inevitable concern/issue they have been quickly resolved. I would highly recommend Richmond
Manor.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for taking the time to leave a valuable review for Richmond Manor. We have an excellent team at the home and they will welcome your kind words which we hope will also encourage other families when seeking care for their loved ones.


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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Richmond Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Richmond Manor Care Home is calculated as follows: ( (238 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 305 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (5)

Fiona

Fiona Smith

Job Title: Registered Care Home Manager

As the Home Manager of Richmond Manor in Ampthill, Fiona is continually inspired by the sense of community we've nurtured here. Our luxury home has a wonderful and dedicated team, so we can provide a welcoming environment where every resident feels cherished and at home.”


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Karen Ives

Job Title: Clinical Lead

Karen is our knowledgeable clinical lead who oversees all clinical and nursing aspects of the home.


She is passionate about delivering the best care to her residents within the home.


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Carly Floyd

Job Title: Business Administrator

Carly joined Richmond Manor as a Business Admin Assistant and when the position of the home's Business Administrator became available she was successful in the promotion.


Carly is always kind in her attitude to work colleagues, residents and relatives alike.


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Clare Cook

Job Title: Well-being Coach

Clare is Richmond Manor's Well-being Coach and is so passionate about giving every resident the time and care they all deserve.


Clare is full of ideas to enhance the day-to-day well-being of all our residents.


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Erica Timis

Job Title: Head Chef

Erica is the Homes Head Chef.


Frequently Asked Questions about Richmond Manor Care Home

What types of Care is Richmond Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond Manor Care Home provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Richmond Manor Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Richmond Manor Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Manor Care Home to the centre of Bedford?

7.5 mile(s) as the crow flies, distance by road may be significantly further.