Review from L S (Respite Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience

Richmond Manor Care Home was a wonderful place. The staff and management are very caring. Being from the States, I didn't know what to expect but Richmond Manor exceeded my expectations. Would highly recommend Richmond Manor.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for taking the time to leave a review for us and even though your stay with us was unexpected, we are so pleased that we made your stay with us enjoyable. We hope your journey back to the USA was comfortable and we wish you all the best for continued recovery.

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Review from Keith G (Brother of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

My sister has been looked after superbly, my family and I are so happy that she has settled in so well. The manager has been amazing, my sister had a stroke on Christmas Day and has made a brilliant recovery. Thank you.

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Review from Margaret D (Respite Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

Only been here for five days.
Lovely staff, very friendly.
Lovely gardens and facilities.
Have had a haircut and styled - very impressed.
A great place to get back to healing before going home.

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Review from Christine A (Friend of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

When I first visited my friend before Christmas, she was extremely upset, crying and wishing for me to take her home. The second time, she was much the same, third time would not see me. The difference in today's visit is quite unbelievable. She was happy and laughing, and her overall attitude was much

more positive. Now I am really looking forward to seeing her again.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your lovely comments! This feedback is wonderful for us to hear. It is great to hear that your friend has settled and is happy at Richmond. We look forward to seeing you again soon.

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Review from Steve W (Son of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience

Mum's made Richmond Manor her home since discharge from hospital after care at home became no longer feasible. Mum's care needs are both broad and complex; yet the homemakers and nurses at Hamberley Care Homes' Ampthill site take her living needs in their stride with genuine compassion, patience and

understanding. There is a belief that care at home is the best - but home is where the heart is and, right now, our hearts are firmly here at Richmond Manor. There is absolutely no way that we could have provided the care and support, that Mum is in receipt of, living independently at home. The peace of mind that comes from knowing we've helped Mum experience the best possible nursing care is truly immeasurable.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for taking the time to write us such a wonderful review. Reviews like this one make us incredibly proud of our team at Richmond and we will pass on your lovely feedback to all of our staff.
Hearing that you have peace of mind that Mum is safe and loved with us is what we strive to achieve.
Thank you again.

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Review from Michael C (Brother-in-law of Resident) published on 22 April 2023
Submitted via Postal Card • Report

Overall Experience

After one year in Richmond Manor, my wife and I are happy her sister is so happy and content and in such a safe environment, being looked after by such caring and dedicated staff.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your lovely feedback, we appreciate you taking the time to review Richmond Manor. We are so glad that we can provide peace of mind that your loved one is cared for with us.

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Review from Jane S (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

My father has recently become a resident after having transferred from another residential care facility. I have been so impressed from the very start with Richmond Manor, right from my first meeting to settling my dad in and his care goes beyond. The level of care is absolutely everything I would want

for my dad. In 24 hours of him being with them, they immediately identified a medical problem with my dad that could be easily remedied and would hugely improve my dad's quality of life. Excellent service.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for taking the time to write us such a lovely review. It has been a pleasure to support you and your family through the journey of moving Dad to Richmond Manor. We are very proud of our team here at Richmon, so I will pass this feedback across to them all. We are looking forward to seeing you and Dad in the bistro for a coffee very soon!

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Review from M P (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

Lots of good things - mums room was pleasant and comfortable with its own patio and flower bed. The staff were always friendly and helpful, whatever they were doing somehow they or a colleague would be available within a minute or two. The building was very clean and new. The garden was big enough for

a short walk. I always found a parking space at the front. The only bad thing I can think of is very minor, mum would have liked a few shelves of books to borrow but there is a library in the village.

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Review from D M (Stepdaughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience

During our initial visit to Richmond having seen two other care homes the most outstanding deciding aspect of Richmond Manor was the relationship between staff and residents. Very respectful in fact we would say that both the staff and building were very respectful towards the residents.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for taking time to write a lovely review for Richmond. We pride ourselves on our homemaker model, meaning we can offer companionship and take an interest in the lives of our residents. Thank you for choosing Richmond Manor for your loved one.

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Review from Suzanne B (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience

My mum has been in Richmond Manor for over a year now. She has dementia and she feels this is her home. When I have taken her out she is very content and settled when we return. The staff are wonderful and it's like a family for her now.
The worry I had when Mum lived on her own now has gone. With

a 24 hour nurse too and any problems they will contact me immediately or they will ring to say they have delt with the situation (doctors) etc.
Mum is in a beautiful, clean home with a caring environment and lots of people to talk to.
I am very happy because she is.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for writing such a lovely review of our home. I am so glad that the team have helped put your mind at ease! Mum is a very important member of our Richmond family, thank you for trusting us with her care. I will pass your wonderful feedback across to all members of the team within the home.

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Review from Jane H (Niece of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience

The team at the home have made the transition to being a resident, very easy for my aunt. After living alone for many years, we were concerned how difficult the move would be for her. Her room and care have been managed extremely well, so she is comfortable and can engage with other residents as much

as she wishes. The facilities are excellent and she is enjoying the company and routine.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you so much for taking the time to write such a lovely review of Richmond Manor. I am glad to hear that your aunt has settled into her new home. We strive to ensure the transition into Richmond Manor is as smooth as possible for the residents and families. I will pass your lovely comments across to the team. Thank you again!

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Review from A W (Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

The room was comfortable and clean. The bed linen needed to be changed more regularly. The laundry service arrangement was erratic with a satisfactory end result. Several days running out of supplies ie marmalade/coffee should have been avoided. We would be happy to return anytime and our personal thanks

to all the staff for their kindness etc. Lovely atmosphere, lovely staff, again our thanks.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for taking the time to review our home. All feedback has been noted and passed to the management team so we can continue to improve the resident experience in the future. We loved having you both stay with us and hope to see you again soon!

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Review from T G (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

Dad has had a lovely break here I can't thank all the staff enough for the level of care he has had. Nothing was too much trouble he has made amazing friends and memories. Thank you so much!

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you so much for taking the time to review our home. It was a pleasure to have dad here at Richmond Manor and hope to see you both very soon.

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Review from Glenis C (Sister of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience

Having seen my sister each week during her first month in a care home it is so good to see her happy again at least which she assures me she is. Very impressed by the activities and the attention to detail by staff including covid restrictions.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you very much for taking the time to write a review. We are thrilled that your sister has settled in so well and is enjoying her time with Richmond Manor. I will ensure to pass your lovely feedback across to our team!

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Review from N B (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience

I have found the staff (especially the Manger and the Nurse with whom I have had the most contact) to be supportive and kind to both my parents. They have also been informative regarding the care and support plan needed and provide excellent feedback and information to me and my family. We are reassured

that our parents are safe and well looked after in a very clean and beautiful home. Many many thanks.

Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your kind words, I will be sure to pass these on to the team. It is a pleasure to have Mum and Dad with us.

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Review from Sarah U (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

Mum needed 24 hour nursing care and rather than being admitted to hospital, we agreed and worked with the district nurse team to place mum in Richmond Manor Care home for respite nursing care. The Richmond Manor management team and staff could not have made this easier to achieve. The home is beautiful

and immaculate. All the nursing care and everyone that was involved in nursing our mum fulfilled her needs and beyond. Everyone was so caring and supportive of those needs she required. Thank you for all your support and for looking after our beautiful mum.

Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care Home

Thank you so much for your review. It was our absolute pleasure to have supported your mum during her final chapter. Our best wishes to all of your family and please do keep in touch. Kind regards, Hannah and the team at Richmond Manor.

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Review from Jackie J (Daughter of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience

In a time of great urgency, Richmond Manor provided a high - quality care home for my dad within 48 hours. The entire team were incredibly caring and were there to support us through every stage of dad’s journey. I highly recommend.

Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care Home

Thank you so much for taking the time to leave us a review. It was a pleasure to have had the opportunity to care for your dad, we only wish we had the chance to have known him for longer. Please do pass our regards onto your Mum and sisters. Very best wishes from all of the team at Richmond Manor and we hope to see you again.

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Review from Stephen S (Respite Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience

I spent 7 days with you and received the best of care. Your staff were so helpful all the time, the building is so modern and the carers make good use of all the facilities. Although the staff are so busy they are always there to help. Thank you all for your care. God Bless you all.

Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care Home

Dear Stephen, it is so lovely to hear from you and have your feedback. It was our utmost pleasure having you with us, albeit for a short while. Please do come and see us again, I will pass your very kind words onto the team who will be so thrilled to hear from you. All the best, Hannah and the team at Richmond.

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Review from C F (Wife of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience

My husband settled in very quickly and is being looked after extremely well. All the staff are excellent and helpful. During these difficult times, I and some members of the family have been able to visit. Hopefully, soon the grandchildren will also be able to visit Grandad.

Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care Home

Thank you so much for your feedback, it is a pleasure to have your husband with us and see him appear to be so settled in a short space of time. Please do keep in touch.

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Review from Robert H (Friend of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

Mum had a fall and needed full-time care. She had previously visited Richmond Manor and liked it. Because she had been in A&E she had to isolate for two weeks which was difficult for her. The staff were very cooperative in helping mum through this time. Now out of isolation, she is beginning to settle

into this community.

Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your feedback, it is lovely to watch Mum settle day by day and it is a pleasure to have her with us.

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Richmond Manor Care Home

Care Provided by Richmond Manor Care Home

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Funding & Fees Guide for Richmond Manor Care Home

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