Richmond Manor Care Home

14 Dunstable Street, Ampthill, Bedford MK45 2JT
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9.7 48 Reviews
  • Richmond Manor Care Home, Bedford
Within Richmond Manor you will find luxurious living, coupled with an award-winning model of care.

Situated in the heart of Ampthill, this state-of-the-art care home offers a vibrant community where residents enjoy a busy and active lifestyle, with support where needed from the award-winning Homemakers, and last year Hamberley Care Homes were named Residential Care Provider of the Year (2022) in recognition of their ground-breaking approach.

Within the luxury care home you will also find the superb features and facilities which set Richmond Manor apart from the standard care home, including:

- Spacious en-suite bedrooms, decorated in a range of themes for comfortable and modern living
- A wellbeing and beauty salon which includes hairdressing and a nail bar
- A bar and a café where residents can enjoy socialising with friends
- Bright living spaces
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

Rated as ‘Good’ in all areas by the Care Quality Commission (November 2021), Richmond Manor offers high quality residential, dementia and nursing care, as well as short breaks, all within a luxury environment. Please contact their friendly team today to arrange your tour, and to find out more.

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Care Provided by Richmond Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Richmond Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,790
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £2,120
    • Self-Funded Nursing Dementia Care from £2,220
  • (these prices are only a guideline, please contact Richmond Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Richmond Manor Care Home Reviews (48)

Total of 48, showing 41-48
9.7

Richmond Manor Care Home has a Review Score of 9.7 (9.685) out of 10, based on 26 reviews in the last 2 years. Over all time Richmond Manor Care Home has 48 reviews.

Overall Experience

  • 39
  • 7
  • 0
  • 2
  • 0

Date Published

48
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22

Review from D A (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the service provided and the level of communication from all the staff. All the facilities are nice and new, so it is a nice place to live.

Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your kind words! Looking after your father is our pleasure and we are so pleased to have him as a part of our family at Richmond Manor. Please do keep in touch.


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Review from Paul W (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the level of care and attention given to my mum. Can't comment on some things due to current restrictions.

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Review from A E (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the carehome goes above and beyond where patient care is concerned. Communication can sometimes be lacking or contain mixed messages. My mother is very happy and comfortable here, which is reassuring for her family.

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Review from F J (Partner of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We started looking at care homes two months before needed, Richmond Manor being the first and last, as all the members of staff were very welcoming. The home was spotless and very well run. My partner has now been in there four months and is receiving all the help needed which is giving me great peace
of mind. The staff are always giving me updates on my partner's welfare and are prepared to listen to my points of view. Any concerns I raise are swiftly dealt with.

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Review from Louise A (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Richmond Manor when it opened in August 2020. Over the past 8 months, we have seen her regain her smile and develop great relationships with all the staff. Although communication is difficult for mum, they now know her so well and Richmond Manor is now her home. Despite being very disabled,
Mum has the opportunity to take part in everything that goes on in the home as and when she wishes. Mum is very happy and we are so pleased and grateful to have found a care home that we can trust implicitly.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you very much for taking the time to leave us a wonderful review. We love seeing mum's beautiful smile and feel very privileged that you chose Richmond Manor to be mum's home. I will pass your kind words across to the team.


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Review from Michael C (Brother of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the four months my sister has been living in Richmond Manor, I have been amazed by how her wellbeing has improved. She always talks of the love and care she receives from all the staff and how lovely the home is. It's always a pleasure to visit, even in these difficult times, and the staff are always
very helpful and welcoming. Thank you all very much for the care you give.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for taking the time to leave us a lovely review. We really appreciate your kind words! Thank you for trusting us with the care of your loved one and we will share your praise with our homemakers and nurses.


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Review from Hilary G (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the management and all staff is excellent. Nothing is too much trouble. My mother is very happy with her care, room and food. Having spent time comparing other care homes in the area, we are so pleased we chose Richmond Manor.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you very much for your kind words. We really appreciate you taking your time to write us a review. Thank you for choosing Richmond Manor and we feel privileged to have mum as part of our Richmond family.


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Review from J F (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was not keen on becoming a carehome resident but due to her increasing frailty, it was no longer possible for her to remain safely outside residential care. Since joining Richmond Manor she has become socially integrated with fellow residents and homemakers. She enjoys their company and the daily
activities, ranging from baking, quizzes and film nights. Her care cannot be faulted and the food served in the beautiful dining room mum says is excellent. The quality of the home's decor, fixtures and fittings are exceptional. The Manor has also made great efforts to support family contact by erecting a perspex screen wall into one of the ground floor lounges so visitors can enter from the garden door. Although you cannot touch each other, with the aid of a microphone you can have a good natter and catch up on each other's news and activities. Whenever we meet the staff they all have a smile and happy words, and when we see them with mum there is gentleness in their interaction with her.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you so much for taking the time to leave us such a wonderful review. We feel incredibly privileged to have had mum as one of our very first residents! We are looking forward to being able to welcome you and your family into Richmond Manor when we are able to do so.


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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Richmond Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Richmond Manor Care Home is calculated as follows: ( (238 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 305 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (5)

Fiona

Fiona Smith

Job Title: Registered Care Home Manager

As the Home Manager of Richmond Manor in Ampthill, Fiona is continually inspired by the sense of community we've nurtured here. Our luxury home has a wonderful and dedicated team, so we can provide a welcoming environment where every resident feels cherished and at home.”


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Karen Ives

Job Title: Clinical Lead

Karen is our knowledgeable clinical lead who oversees all clinical and nursing aspects of the home.


She is passionate about delivering the best care to her residents within the home.


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Carly Floyd

Job Title: Business Administrator

Carly joined Richmond Manor as a Business Admin Assistant and when the position of the home's Business Administrator became available she was successful in the promotion.


Carly is always kind in her attitude to work colleagues, residents and relatives alike.


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Clare Cook

Job Title: Well-being Coach

Clare is Richmond Manor's Well-being Coach and is so passionate about giving every resident the time and care they all deserve.


Clare is full of ideas to enhance the day-to-day well-being of all our residents.


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Erica Timis

Job Title: Head Chef

Erica is the Homes Head Chef.