Prices start from the above
Self funded nursing care fees include FNC
Young adults from £1400.
Covid restrictions have now been lifted and happy to welcome family and friends from 10am onwards without an appointment. Portway House ask that meal times are avoided between 12.30pm - 1.30pm & 4.30pm - 5.30pm.
On Site parking is available for visitors and professionals
Portway House Specialist Care Centre has a Review Score of 9.6 (9.580) out of 10, based on 24 reviews in the last 2 years. Over all time Portway House Specialist Care Centre has 34 reviews.
Review from M S (Regular Volunteer) published on 10 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre
Thank you very much for your wonderful words. We take such pride within Portway House of being able to care for our residents the very best we can. I shall pass on your kind words to the Portway House Family
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Review from Harmail S (Brother of Resident) published on 4 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre
Thank you very much for your wonderful review of Portway House. It was a privilege to care for your brother whom all of the staff miss. I shall pass on your kind words to the team, once again, thank you.
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Review from Manjinder Kaur D (Grandson of Resident) published on 26 November 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre
Thank you very much for your kind words about the team at Portway House. It was a pleasure and a privilege to care for your grandmother who was deeply respected and missed by the team here at Portway House. Once again thank you.
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Review from Helen M (Resident) published on 11 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre
Thank you for your wonderful words. We are so pleased you are happy within Portway House. The team has thoroughly enjoyed getting to know you and supporting you during your time here. Once again thank you for your wonderful words and I shall ensure these are passed on to the team.
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Review from Kate W (Daughter of Resident) published on 24 September 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre
Thank you for your review and comments. When your father was admitted into Portway House, the team ensured that all care preferences were discussed with the family upon admission. Many discussions were had with many family members about the care and food provisions within Portway House to try and meet the needs of your Father. All of the concerns that you have made were raised with management and higher management via our complaints policy and were investigated and evidence based responses were provided to family members, social services as well as CQC. We wish your father health and happiness in his new placement and wish you all the best for the future.
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Review from M F (Niece of Resident) published on 16 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Faye Gailey, Registered Manager at Portway House Specialist Care Centre
Thank you very much for your kind words. It was an absolute pleasure and privilege to care for your wonderful Uncle. I shall pass on these lovely comments to the team who miss him greatly.
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Review from Penny P (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre
Thank you for those wonderful words. Your mother did a phenomenal job during her rehab here at Portway House. We miss her very much but are so happy she is back home!
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Review from Deeviya R (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre
Thank you very much for your kind words. I shall pass these on to our team and it is more then a pleasure looking after your wonderful father.
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Review from J A (Mother of Resident) published on 12 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre
Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams who are passionate about what they do. Once again thank you.
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Review from Jo-Ann S (Friend of Resident) published on 28 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre
Thank you so much for these kind words and wonderful review. It means so much to our staff to receive such positive feedback. Once again thank you on behalf of everyone at Portway House.
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Review from L L (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre
Thank you for your review. Unfortunately, our hands are tied in relation to external providers in regards to equipment, we continue to try our best to facilitate fast responses in order to help all residents with their care needs where possible. Our ethos is to support all residents with as many interactions as they wish on a daily basis, we like to meet our residents with their specified individual needs and wishes daily. Thank you for your kind words and I will pass them on to the team.
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Review from G W (Brother-in-law of Resident) published on 3 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you for this wonderful review. It is always lovely to be able to pass on these kind words to our teams. Thank you once again.
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Review from Lee T (Resident) published on 20 December 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you so much for this lovely review. It is always a joy to be able to pass on these messages on to our teams. Once again thank you.
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Review from A B (Mother of Resident) published on 20 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you so much for your lovely review. It is always a joy to be able to pass on these kind words to our teams. Once again, thank you.
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Review from Tina W (Sister of Resident) published on 18 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you so much for this lovely review. It is always a joy to be able to pass on these words to our teams. Once again, thank you.
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Review from Susan H (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you so much for this lovely review. It is always a joy to be able to pass on these comments to all of our teams. Once again thank you.
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Review from Emily D (Granddaughter of Resident) published on 1 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you so much for this lovely review. It is always a joy to be able to pass on lovely comments to our teams.
Once again thank you.
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Review from Michelle B (Daughter of Resident) published on 13 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you so much for such a lovely review. It is always a delight to be able to pass on the wonderful comments we receive to our teams.
Once again thank you.
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Review from P E (Daughter of Resident) published on 2 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you so much for your kind words and lovely review. We will pass this on to the team members of Portway House.
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Review from G G (Friend of Resident) published on 2 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you for your lovely review. We will pass on your kind words to the Portway House Teams.
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The Review Score of 9.6 (9.580) out of 10 for Portway House Specialist Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.580 for Portway House Specialist Care Centre is calculated as follows: ( (206 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 283 Ratings = 4.58
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Portway House Specialist Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2021
Kim Young a qualified nurse has been a registered home manager in a variety of settings since 1992.
Kim is committed to providing a high standard of person-centred care whilst respecting and maintaining residents individual and cultural identity.
Kim is proud to be a manager of a service that was awarded Gold winner of best single care home within a larger group at the 2020 care home awards.
In her spare time Kim is co author of a theatre blog.
Job Title: Clinical Lead Nurse
Joined: 2021
My name is Ann I Started employment at Portway House in January 2021. I qualified as a nurse in 2007 following many years as a carer. I have experience of working in many care settings, including hospitals, district nursing and care homes. I have achieved management roles in my past and gained a lot of clinical knowledge.
Job Title: Care Co-Ordinator
Joined: 2020
My name is Napa I joined Portway House in May 2020 as Senior Carer. I really enjoy working at Portway House Specialist Care Centre. All the team are really supportive, In December 2020 I was promoted to be a Senior Care Co-ordinator. I am so grateful I was given the opportunity to join the family of Superior Care Group.
Job Title: Head Housekeeper
Joined: 2020
My Name is Ewa I have gained experience in the last 6 years as a housekeeper completing level 2 and
Hospitality Supervisor level 3 courses, I have previously worked in a care home as a Laundry Assistant.
I joined the Portway House team in May 2020 as a laundry assistant / cleaner.
In September 2020 I was upgraded to the position of Head Housekeeper.
I have the pleasure of managing and supporting the fantastic cleaning team at Portway House.
I really like my job where every day is different. We as a team like our residents to feel cared for and
make their current home clean to a very high standard.
Job Title: Maintenance Operative
Joined: 2020
Steve started his role of Maintenance Operative in February 2020
Job Title: Head Chef
Joined: 2019
My name is Claire. I started employment as head Chef, previously working at our sister site Newbury Manor in November 2019. I've been a Chef since leaving catering college with general chef and pastry chef qualifications, I have previously worked in hotels, restaurants and corporate catering. I was given a great opportunity to work over at our newly built site when it first opened its door in February 2020, I find working at Portway House fulfilling and enjoyable.
Job Title: Activities Co-Ordinator
Joined: 2020
My name is Jackie I started employment in July 2020 with Portway House, before I was a singer entertainer working at pubs and clubs. Occasionally doing care homes. When covid hit and it was apparent singing in pubs and clubs was no longer, I decided to think about a career change and decided that I would look into being a Activity Co-Ordinator in a care home as this would utilize a lot of my skills.
When I was introduced to the team at Portway House, I knew it was the place for me. I am really pleased when I was offered the position. The staff and the residents quickly become very important to me. I love working at Portway House, its giving me the opportunity to grow and learn every day and gain knowledge I wouldn't have just singing in pubs and clubs.
It can be very lonely and isolating being on the road as a singer. I have got to really know people and built real friendships and I am really grateful to be given this opportunity. . I want to build on this and grow with a great team of people at Portway.
