Portway House Specialist Care Centre

Newbury Lane, Oldbury B69 1HF
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9.6 34 Reviews
  • Portway House Specialist Care Centre, Oldbury
Portway House Specialist Care Centre is centrally located in Oldbury and specialises in palliative care and care for people with disabilities. The care provided to residents focuses on the holistic needs and preferences of each individual, who are highly involved in their care packages to ensure they receive the care and support they need.

The purpose-built facility has 48 luxury en-suite rooms spread across three floors. The environment promotes privacy and choice with the aim of ensuring each resident has an engaging and relaxing experience.

The home has three suites catering for separate needs and age groups, all offering a high standard of care and support.

The home has its own activities organiser and residents are encouraged to take part in the many activities and events with one to one activities available.

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Care Provided by Portway House Specialist Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Faye Gailey (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Portway House Specialist Care Centre

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Nursing Care from £1,237

  • Prices start from the above
    Self funded nursing care fees include FNC
    Young adults from £1400.
  • (these prices are only a guideline, please contact Portway House Specialist Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Covid restrictions have now been lifted and happy to welcome family and friends from 10am onwards without an appointment. Portway House ask that meal times are avoided between 12.30pm - 1.30pm & 4.30pm - 5.30pm.


  • Parking

  • On Site parking is available for visitors and professionals


Portway House Specialist Care Centre Reviews (34)

Total of 34, showing 21-34
9.6

Portway House Specialist Care Centre has a Review Score of 9.6 (9.580) out of 10, based on 24 reviews in the last 2 years. Over all time Portway House Specialist Care Centre has 34 reviews.

Overall Experience

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Review from John C (Husband of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with Portway House. The staff are caring and helpful and friendly. The rooms are clean and tidy.
I would like ore activities/entertainment for residents and easier access at weekends, as there is no reception staff or management and it often takes a long time to attract staff to open
the door.

Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

On behalf of the management and staff of Portway House, we thank you for your kind words. Please feel free to review the monthly activities planner which is available in our newsletters. We would be happy to discuss this with you further if you have any questions. Please accept our apologies for any delays with the door being answered. We allocate 2 staff members, from 2 different departments who work on the ground floor to answer the door at the weekends. Unfortunately, if they are busy at the time of your arrival it may create a delay at the time. Again we would be happy to discuss this with you further if you have any questions.


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Review from J P (Daughter of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been a resident at Portway House for approximately 17 months.
Sadly, Mom is bedridden and living with dementia, but the staff and carers have treated her with dignity and compassion.
It has been an emotional time for the family, but they have always been extremely pleasant and helpful.
From
the cleaners/laundry, carers, nurses, entertainment and staff. They work as a team.

Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

On behalf of the management and staff of Portway House, thank you for your kind words.


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Review from B W (Daughter of Resident) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into care about eight years ago, he has been happy there and finds everyone very helpful. The home itself is very clean and well looked after. All staff are very helpful and let me know if anything is wrong.

Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

On behalf of the management and staff of Portway House, thank you for your kind words.


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Review from Karen B (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so lucky to have found Mom's forever home at Portway House. They have so much love and care for the residents. My mom is so settled and happy here. I have so much peace of mind knowing she is being so well cared for.

Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

On behalf of the management and staff of Portway House, we thank you for your kind words.


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Review from D L (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well thanks to the wonderful staff. Their efforts to stimulate her have been much appreciated it is almost as if she is a family member rather than a client. Portway House has taken a lot of stress and worry from me for that I am always going to be grateful.

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Review from Michael B (Brother of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is looked after very well at the nursing home. The staff are friendly and caring, the room that he is in is very clean and well looked after. The management is also very friendly and keeps me informed if there is any change in my brother's condition.

Reply from Joyce Sims, Manager at Portway House Specialist Care Centre

Thank you for your kind words.
From all the Management Team and Staff at Portway House.


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Review from Lisa C (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Portway House Specialist Care Centre were fantastic in looking after my mom. During her stay, staff kept us informed on her progress and cared for her with dignity. I would highly recommend it to others.

Reply from Joyce Sims, Manager at Portway House Specialist Care Centre

Thank you for your kind words.


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Review from Barbara L (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom settled very quickly onto Portway House. The room is very comfortable and she enjoys watching the TV supplied. If she requires company she has a lovely lounge to visit. She enjoys all her meals and is looked after by all the staff excellently. Nothing is too much trouble for the staff if anytime
I have questions that need answering. Would definitely recommend Portway to anyone. It is a very clean and modern care home. Gives me peace of mind my mom is being cared for brilliantly.

Reply from Joyce Sims, Manager at Portway House Specialist Care Centre

Thank you for your kind words.


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Review from J M (Wife of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my husband has been in Portway House, I have found all staff and nurses very polite, caring and helpful. Even the building and all the surroundings are really comfortable. I have been into my husband's room and it has everything he needs and is what every person would expect in a very fine
hotel. And my thanks go to everyone who works there. Regards to them all.

Reply from Joyce Sims, Manager at Portway House Specialist Care Centre

Thank you for your kind words, your comments are very much appreciated.
Many thanks,
From all the Management team and staff at Portway House.


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Review from Mark G (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent. My mother couldn't have had made a better choice to stay at Portway House Specialist Care Centre. The staff were warm, friendly and made my mom's stay very comfortable so a big thank you to all the staff who looked after my mom. Hopefully, she won't be back, but if she ever did,
I know she would be well looked after. Thank you again from myself and my mom.

Reply from Joyce Sims, Manager at Portway House Specialist Care Centre

Thank you for your kind words and comments.


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Review from Lisa H (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was transferred to Portway House after being in the hospital for 4 weeks. Whilst in hospital she was diagnosed with COVID-19 which made my sister and I very anxious. Mom has Parkinson's dementia so this was also a concern as she wouldn't understand what was going on and we couldn't be there to
reassure her. From the first telephone call with the nurse, I knew she would be fine. She went 'out of her way' to make sure that my anxieties were alleviated. Every time we rang to speak to a member of staff they were kind and supportive and couldn't do enough for us. They arranged for my sister to wave to mom through the window as she hadn't seen her for 5 weeks. We also had a video call set up but unfortunately, mom was admitted into hospital the day before. The care and support to mom was excellent and the support to my sister and I was amazing. I have no issue in recommending this placement to anyone. Many thanks to everyone, carry on the good work.

Reply from Joyce Sims, Manager at Portway House Specialist Care Centre

Thank you for your kind words.


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Review from Robert P (Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a top care facility and needs more support in the community. Well done.

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Review from Tina H (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mom went to Portway she was a very poorly lady with no interest in living, she had given up on life. Within a week my mom had her spark back, she was laughing and joking, full of praise for the staff - she really was a different lady. Portway gave us our mom back. Mom was very happy and content
at Portway, and they will never know what that means to me, I am so grateful to them.

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Review from D N (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Portway enough for the care given to my mother. She was so happy there. All staff are amazing. They couldn't do enough for her. They also were very good to us when we were allowed to visit (before lockdown!) I'm sure there must have been times they were very busy but they always had time
for us. We must have been a bit of a nuisance with endless phone calls! Thank you, Portway for the wonderful care given to my mother. I know she loved her time with you. She loved you all! Portway is a beautiful, clean and welcoming home.

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Current Review Score: 9.6 (9.580)

Overview of Review Score

The Review Score of 9.6 (9.580) out of 10 for Portway House Specialist Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.580 for Portway House Specialist Care Centre is calculated as follows: ( (206 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 283 Ratings = 4.58

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portway House Specialist Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (7)

Kim

Kim Young

Job Title: Home Manager

Joined: 2021

Kim Young a qualified nurse has been a registered home manager in a variety of settings since 1992.
Kim is committed to providing a high standard of person-centred care whilst respecting and maintaining residents individual and cultural identity.
Kim is proud to be a manager of a service that was awarded Gold winner of best single care home within a larger group at the 2020 care home awards.
In her spare time Kim is co author of a theatre blog.


Ann

Ann Lawes

Job Title: Clinical Lead Nurse

Joined: 2021

My name is Ann I Started employment at Portway House in January 2021. I qualified as a nurse in 2007 following many years as a carer. I have experience of working in many care settings, including hospitals, district nursing and care homes. I have achieved management roles in my past and gained a lot of clinical knowledge.


Napaporn

Napaporn Gregory

Job Title: Care Co-Ordinator

Joined: 2020

My name is Napa I joined Portway House in May 2020 as Senior Carer. I really enjoy working at Portway House Specialist Care Centre. All the team are really supportive, In December 2020 I was promoted to be a Senior Care Co-ordinator. I am so grateful I was given the opportunity to join the family of Superior Care Group.


Ewa

Ewa Chylmanska

Job Title: Head Housekeeper

Joined: 2020

My Name is Ewa I have gained experience in the last 6 years as a housekeeper completing level 2 and
Hospitality Supervisor level 3 courses, I have previously worked in a care home as a Laundry Assistant.


I joined the Portway House team in May 2020 as a laundry assistant / cleaner.
In September 2020 I was upgraded to the position of Head Housekeeper.


I have the pleasure of managing and supporting the fantastic cleaning team at Portway House.
I really like my job where every day is different. We as a team like our residents to feel cared for and
make their current home clean to a very high standard.


Steve

Steve Jukes

Job Title: Maintenance Operative

Joined: 2020

Steve started his role of Maintenance Operative in February 2020


Clare

Clare Kemp

Job Title: Head Chef

Joined: 2019

My name is Claire. I started employment as head Chef, previously working at our sister site Newbury Manor in November 2019. I've been a Chef since leaving catering college with general chef and pastry chef qualifications, I have previously worked in hotels, restaurants and corporate catering. I was given a great opportunity to work over at our newly built site when it first opened its door in February 2020, I find working at Portway House fulfilling and enjoyable.


Jackie

Jackie McCalla

Job Title: Activities Co-Ordinator

Joined: 2020

My name is Jackie I started employment in July 2020 with Portway House, before I was a singer entertainer working at pubs and clubs. Occasionally doing care homes. When covid hit and it was apparent singing in pubs and clubs was no longer, I decided to think about a career change and decided that I would look into being a Activity Co-Ordinator in a care home as this would utilize a lot of my skills.


When I was introduced to the team at Portway House, I knew it was the place for me. I am really pleased when I was offered the position. The staff and the residents quickly become very important to me. I love working at Portway House, its giving me the opportunity to grow and learn every day and gain knowledge I wouldn't have just singing in pubs and clubs.


It can be very lonely and isolating being on the road as a singer. I have got to really know people and built real friendships and I am really grateful to be given this opportunity. . I want to build on this and grow with a great team of people at Portway.