Arbour Walk

Hungerford Road, Brislington, Bristol BS4 5HU
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9.8 33 Reviews
  • Arbour Walk, Bristol
Arbour Walk is a new purpose-built nursing home in the heart of Brislington. Its convenient location, layout with a variety of indoor facilities and beautifully landscaped secure gardens make it an extraordinary environment for an excellent service for people with dementia, mental disorders and chronic physical conditions.

The home will provide services for people over the age of 40.

Bedrooms:

All large (20 square metres or larger) single en-suite bedrooms with shower.

Reception rooms:

Three floors each with lounge
Three dining rooms: a pub, restaurant and al fresco diner.

Leisure rooms:

Indoor garden
Cinema
Hairdressing and nail salon
Barbershop
Two sensory rooms.

Gardens:

A grand arbour walk running along one side of the home and continuing around the back wrapping sensory gardens and planting garden for residents. An interactive patio garden with a several pergolas and planting platforms.

Types of care

The layout of the home enables provision of different types and levels of care and support.

Ground floor, 23 bedrooms will provide residential or nursing care for people with Mental Disorder.

First floor, 30 beds, divided into two 15 bedded suites will provide nursing care for people with Complex Dementia.

Second floor, 30 beds, divided into two 15 bedded suites will provide nursing residential or nursing care for people with dementia.

Care Provided by Arbour Walk

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Euguen Pitrop (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Arbour Walk

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,760
    • Self-Funded Nursing Dementia Care from £1,760
    • RESPITE Self-Funded Residential Dementia Care from £1,760
    • RESPITE Self-Funded Nursing Care from £1,760
    • RESPITE Self-Funded Nursing Dementia Care from £1,760
  • Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.


  • (these prices are only a guideline, please contact Arbour Walk to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Plenty of available parking spaces for visitors.


Total of 33, showing 1-20
9.8

Arbour Walk has a Review Score of 9.8 (9.764) out of 10, based on 17 reviews in the last 2 years. Over all time Arbour Walk has 33 reviews.

Overall Experience

  • 27
  • 5
  • 1
  • 0
  • 0

Date Published

33
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16
Overall Experience  Overall Experience 5.0 out of 5

Very kind, professional, very polite and efficient. My mum is new to the care home. She was in a care home before which was appalling and didn't receive any quality care. The manager and staff here are excellent.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

All staff especially the manager and all the caring and lovely care workers on Floor 1 - fabulous 4 course Christmas dinner with crackers and Prosecco. May I take this opportunity to thank you very much for looking after my father for nearly 3 years, he must have been very happy spending his last year
with you at your splendid care home. Love you all so much.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

My partner has been in this home for just over 18 months. During this time he and I have found the staff to be kind and caring towards both of us. They are very understanding of his needs and do everything possible to make him happy.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

Since my dad arrived at Arbout Walk, his care has been second to none. The carers meet all his needs and always have a smile on their face. There is always a nurse around which is really reassuring. When it comes to meals there is an option of three different meals so nobody goes hungry!
The wellbeing
team put entertainment in the beautiful indoor garden room, cinema or even the bar area so there can always be things to do. Overall I think Arbour Walk has been a perfect fit for my dad and I know at all times he is being well looked after so I could not ask for more.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

My Father had been in another care home since August 2023 during this time I noticed a steady decline in his well-being. So in April 2024, he moved to Arbour Walk, in the short time he has been at Arbour Walk there has been a vast improvement in his health and cleanliness. He is happy at his new home.
This is all down to the manager and excellent care team at Arbour Walk. For which I will be eternally grateful. My Father and myself cannot thank all at Arbour Walk for their help and friendship.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family, and friends are happy with the home, the care, and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 4.0 out of 5

Lovely caring workers, always happy to support. Manager always professional and a good listener.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family, and friends are happy with the home, the care, and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

My dearest Mother spent her last 2 years at Arbour. The care my Mother received was of the highest level. The staff are all very caring and compassionate towards the residents and visitors which is very comforting. Beautiful home and gardens. Most importantly, I could go home knowing Mum was in safe
hands at all times.
Five-star service.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family, and friends are happy with the home, the care, and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Always welcome.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family, and friends are happy with the home, the care, and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Arbour Walk now for seven weeks. I was very nervous at first but I can honestly say I should have no worries, the management and staff have been a credit to the care facility. They are warm, friendly, and very understanding at a difficult time. Thank you.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at this home from March 2020 until February of this year when she passed away peacefully. During the entire time she was there she received exemplary care and respect from every member of staff there, in fact, they had become her extended family. I have nothing but praise for the
dignity and care in which Mum and our family were forwarded from the staff at this home over the period of almost 4 years, especially in her final days.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Arbour Walk for almost 3 years. At all times the home has looked after her in an exemplary kind and caring manner. All her needs are met and they always contact me if there are any concerns in respect of her health.
An excellent well-managed home with wonderful staff
from the manager, nurses, carers and domestic staff. A well-deserved thank you.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Arbour Walk since the Spring of 2023 and to date, I and my immediate family have only praise for the care and kindness she receives from all staff involved. I and my family visit my mother every day and we leave her in the knowledge that she is in safe hands. Thank you so much
to everyone involved in my mother's care.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well looked after.
I'm very happy with everything.
Thank you to all the staff for their amazing care.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly, staff are very friendly, very clean, caring, always very helpful. Food is very good but not things for the elderly to eat.
Management is very kind and very helpful.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.


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Overall Experience  Overall Experience 5.0 out of 5

Cannot praise Arbour Walk highly enough. All the staff were kind, caring, patient and helpful at all times. They kept us fully informed at all times and answered all our questions whenever we telephoned (every day). They were very accommodating to all our needs during my husband's palliative care. From
managers to nursing/care staff, caterers and housekeepers - too many to mention - thank you all so very much for being a wonderful team.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Overall Experience  Overall Experience 5.0 out of 5

I have recently moved my Mum to Arbour Walk from another care home. I was extremely worried about the transition, however, meetings with the manager prior to her move were so reassuring and informative that I realised I had no need to worry. Mum also had a visit before her move and was shown around
by the manager. There were lots of laughs and she was also given an Easter egg!
The staff have been amazing, warm, friendly, attentive and approachable. They have worked so hard settling her in and through times of distress (due to her illness) they have been brilliant in supporting her. It is clear they are trained to a high level and manage very well.
The communication with myself so far has also been excellent, finding out as much as possible about my mum to ensure they can support her in the best way possible.
The home itself is spotlessly clean and the decor and interior are designed to a very high standard and are reflective of the care provided.
Highly recommend this home.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Overall Experience  Overall Experience 5.0 out of 5

My wife went into Arbour Walk on Thursday 12th October 2022. She soon got on with the staff, to her they were her friends and nothing is too much for them to do. There is so much for residents to do there, sensory room, theatre, cinema, lounges, restaurant, etc. It is a very clean home and is very well
looked after by the maintenance crew. There are cleaners looking after the building all day long. If you want a friendly nursing home this is the one for you and the manager visits the residents every day which is great. Nearly forgot to mention my wife is 94 years of age. A five-star home worth a visit.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Overall Experience  Overall Experience 5.0 out of 5

I just want to say a big thank you to all the staff who looked after my mum for the last three months she was resident at Arbour Walk. She was treated with such dignity at all times and the staff and management were brilliant, looking after her and her needs. I couldn't recommend this home enough for
elderly care.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my wife's stay in Arbour Walk. Rooms are kept clean and tidy and staff are always very caring.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, The Cedar Care Family.


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Overall Experience  Overall Experience 3.0 out of 5

Whilst my husband appears to be getting good care, the standard of communication is less than satisfactory. This is very frustrating for relatives. We phone regularly but with the utmost respect, it has to be said that it is frequently very difficult to follow the conversation. In addition to this,
relatives have travelled a great distance to see a loved one to discover that they were not allowed access even though the visit had been pre-arranged with the office staff! I think the nursing care and attention to the residents is very good and deserves more than three stars which I have given in the category rating, but communication with relatives needs to be improved on all levels. In addition, the telephone manner of the office staff leaves a lot to be desired.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Arbour Walk

Thank you for your honest review. We are sorry to hear that you are finding difficulties in communication with the home. We are continually looking for ways to improve our service, and feedback like yours helps us to grow. We have passed on your concerns to the home manager who will be looking into the issue.


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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Arbour Walk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Arbour Walk is calculated as follows: ( (165 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 203 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arbour Walk is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Euguen Pitrop

Job Title: Home Manager

Euguen manages the Arbour Walk care home and overlooks day-to-day activities.


No image found

Harpreet Kaur

Job Title: Clinical Manager

Harpreet manages, monitors, and oversees all aspects of clinical and personal care within the home.


Frequently Asked Questions about Arbour Walk

What types of Care is Arbour Walk registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arbour Walk provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Arbour Walk have?

There are 83 Single Rooms.

What are the Facilities & Services at Arbour Walk?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arbour Walk to the centre of Bristol?

2.5 mile(s) as the crow flies, distance by road may be significantly further.