Eastcote Park

Knowle Lane, Eastcote, Solihull B92 0JA
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10 47 Reviews
  • Eastcote Park, Solihull
Situated within 5 acres of ground in Eastcote, near Knowle, Solihull, Eastcote Park is a luxury care home providing residential care along with a dedicated community for those living with dementia. Each en-suite room is fully furnished to the very highest standard and finish, with all but one of the ground floor bedrooms having direct access to a patio and gardens.

Part of the Cinnamon Care Collection, which has been recognised as a Top 20 Most Recommended Mid-Size Care Home Group (2018, 2019 and 2020) by carehome.co.uk, the home takes pride in providing wonderful communities along with expert 24-hour care and support. As well as excellent staff training and staff to resident ratios, they also embrace the latest technology such as person-centred software. This enables the care team to instantly record residents' preferences and care needs via portable handsets.

All staff who work within the dementia community have been trained to understand how to help and promote the lives of residents. The environment within the dementia community is designed with subtle areas including sensory, reminiscence and visual stimulation.

Eastcote Park Events and Activities team provides a full varied activity programme based around the interests of the residents. Fantastic facilities on-site include a Bistro, licensed bar, cinema, private dining room, hair and beauty salon, spa bathrooms, fitness suite and wonderful gardens and grounds to relax in. Eastcote Park has its very own transport meaning residents can enjoy regular outings to local places of interest.

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Care Provided by Eastcote Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Mark Shockledge (Senior General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 2

Funding & Fees Guide for Eastcote Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,749

  • Fee is subject to a pre-admission assessment and availability
  • (these prices are only a guideline, please contact Eastcote Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Eastcote Park Reviews (47)

Total of 47, showing 1-20
10

Eastcote Park has a Review Score of 10 (9.950) out of 10, based on 22 reviews in the last 2 years. Over all time Eastcote Park has 47 reviews.

Overall Experience

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Review from C W (Niece of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception staff always so welcoming, lots of activities available if wanted. Food of an exceptional quality. Beautiful decor and atmosphere.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your kind review. We are very happy to hear that our reception team are so welcoming and that you find the food of exceptional quality. We're also glad you appreciated the decor and atmosphere.


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Review from B W (Nephew of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastcote has always been a clean and friendly place to visit. Staff are always welcoming and go our out their way to help. My experience of the care provided by all the staff for the residence of the home is second to none.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

We are glad to hear about your positive experience at Eastcote Park. It is great that you feel the staff are welcoming and go above and beyond to provide excellent care for the residents. Thank you for sharing your kind words.


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Review from E B (Friend of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend at Eastcote Park regularly, the team are welcoming and friendly. They take fantastic care of my friend and all the people who choose to make Eastcote Park their home. The food is of an exceptional standard and the activities are engaging and varied. The home really is a home from home,
nothing is too much trouble.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your lovely review of Eastcote Park, we are pleased to hear that you feel welcomed when you visit and that you feel that we are a home-from-home for your friend.


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Review from C B (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Eastcote Park a month ago from another care facility. (Eastcote had always been our No 1 choice). A superb luxury caring, professional facility that I can find. No fault with activities, trips and musical performances are a regular treat. From professional and caring staff to lovely fellow
residents. Five star ratings.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your lovely words, we are very pleased to be your first choice when you were seeking a care home for your mum. She brightens our day and it is a pleasure to care for her.


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Review from K F (Husband of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife says she is very happy here and safe. Good food and lovely staff.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your review, we are extremely pleased that your wife feels happy and safe at Eastcote Park, it is a pleasure for us to care for her.


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Review from D J (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your review, we are very happy that you feel that Eastcote Park is a wonderful place.


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Review from Rosie M (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has previously stayed at Eastcote Park for respite stays, so there was no difficult decision to make when he needed respite after a spell in hospital. His personal recovery was very slow and I couldn't cope at home looking after him so I decided that Eastcote Park was the best place for him. He's
now a full time resident. The staff are all excellent, with caring, loving and sensitive natures, not only for dad but me as well. I'm so thankful I found you Eastcote and I've recommended you to several people in a similar situation to myself.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your kind words, it is a pleasure for us to care for your father.


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Review from L H (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum from an independent living flat to a care home was a concern, but we have found it a good experience largely due to the great staff at Eastcote. Right from our original enquiries to Mum moving in we have found everyone friendly, caring and patient, coping well with Mum's needs and Mum has
settled well.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your kind words. We are glad that Mum has settled and is enjoying life at Eastcote Park.


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Review from Julie R (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to go into respite as the care package at home had collapsed and we could no longer continue family input into her care at the pace required. My partner and I spent a lot of time looking around the local care homes available, and this was by far the best. The entrance hall was very impressive,
the staff were always smiling, and the staff did the best they could to get my mum involved in the activities and playing the piano which she loves. Mum suffers from dementia and had very recently lost her husband of 68 years, and was grieving the loss of my dad terribly. At Eastcote, the food was great, the bedrooms were of a luxurious standard. Full marks to the Managers for the input they had into my mum's stay here. If you have to find care arrangements for your loved ones, I would highly recommend Eastcote Park. This home is far more than a commercial venture. They really do care about the resident's health and well-being.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your kind words. We really enjoyed having Mum to stay with us and really enjoyed her piano playing!


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Review from C W (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the team enough, for so warmly welcoming our mother and for taking so much time and trouble to ensure that she has all that she wants.
Moving to a new home was a daunting prospect but we need not have worried. There has been an amazing improvement in her health and well-being and the
speed with which it has happened, is astonishing.
It has been a delight to see her smiling again and to listen to her so animatedly telling us how safe, comfortable and well-cared for she feels. Our mother has returned to her old self again, something that we haven't seen for many months.
It was heartwarming to watch her setting off with her trolley to the hairdressing salon and I couldn't help thinking to myself ''Where has all this come from?'' But the staff are remarkably perceptive in identifying those small but all-important touches that make all the difference to residents and their visitors and which provide an exceptionally comfortable, welcoming and homely environment.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Many thanks for your kind words! It is great to see Mum settling in so well.


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Review from L N (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leaving your beloved here is a difficult decision and settling in somewhere new is stressful, but the process has gone as smoothly as we could have hoped, and the decision has been the right one for all of us. Mum is doing really well. She has a much better routine with her meals, medication and sleep
which is keeping her healthy, but the biggest advantage is the social side. She is so much happier mixing with the staff and residents and taking part in activities and trips. Eastcote is certainly beautiful on the outside but more importantly, it is warm and caring on the inside.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your kind words - it is certainly a pleasure to have Mum living with us - she brings a smile to all of our faces!


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Review from L B (Partner of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at Eastcote Park since 2022 and from the outset has enjoyed the highest standard of personalised care and support from their dedicated, kind, and caring professionals.
The facilities are superb, spotlessly clean, and very much a 'home away from home'.
He enjoys the
lively program of activities, but being somewhat reserved, he also appreciates that he is treated with dignity and respect.

Reply from Mark Shockledge, Senior General Manager at Eastcote Park

Thank you for your kind review, I will ensure that your comments are passed onto the team.


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Review from M H (Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been lucky enough to join the Eastcote family who have encouraged me to be fit and able. I am grateful for the support that I have received.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

We are really happy that you are happy at Eastcote park. Thank you!


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Review from P S (Son of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from initial viewing through to care and accommodation. My mother was made to feel welcome and thoroughly enjoyed her time with the staff and other residents. Would recommend it for both the staff and care provided and the quality of accommodation and facilities available.

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Review from J B (Son of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident since January 2023. Mom always enjoys the entertainment and exercise classes which we think are an excellent of the daily routine. The meals and service are superb and the daily menu always looks appetising.

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Review from Julie C (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You kindly put 2 beds in 1 room allowing my parents to be together at night, this help reduce my mum's anxiety. The other room was transferred into a sitting room for them. All your staff made my parents feel very welcome, relaxed and first-class care. They spent 2 weeks respite and we all benefitted
from this. The food in the restaurant was excellent. The room and facilities were excellent and everywhere was spotlessly clean. Thank you to all the staff.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your kind words and 5* review! We really enjoyed looking after Mum & Dad - they are welcome back anytime!


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Review from V S (Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Eastcote Park is utterly brilliant. All of the staff are lovely and cheerful. I have never come across a grumpy member of staff. You walk in and are always greeted with a smile.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your kind words! We love having you around as you always make us smile!


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Review from H L (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastcote Park is decorated and furnished attractively and to a high standard. Communal areas are very comfortable. Staff are always welcoming, kind and caring. Residents' rooms are a good size, and those downstairs have a patio looking onto well-cared-for gardens. The surrounding area is also kept neat
and tidy with colourful shrubs and annuals.
There is a very good choice of food, and this is well prepared and attractively presented.

Reply from Debra Wyatt, Resident Services Advisor at Eastcote Park

Thank you for your comments with reference to Eastcote Park.


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Review from N W (Friend of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place for my friend.

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Review from Pam W (Friend of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently went to visit a friend, who not long since moved to Eastcote Park for a convalescence break. I know the home quite well, as we have other friends who have lived and stayed there. It was a pleasure to see that nothing has changed and the reception still gives you a very warm welcome. My friend
was over the moon with her stay and could not sing the praises of the management, staff and service any higher. You are doing such a great job that she is now thinking of staying long term! You have a great reputation so you are doing something right, thank you.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you very much for your kind words, we are glad that your friend is enjoying their time with us.


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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Eastcote Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Eastcote Park is calculated as follows: ( (249 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastcote Park is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Mark

Mark Shockledge

Job Title: Operations Manager

I am an Operations Manager with Cinnamon Care and the Registered Manager at Eastcote Park, whilst I am responsible for Eastcote Park Retirement Village and Care Home, I also manage the company's electronic care planning system and support other General Managers to reach the company quality standards.


I am passionate about providing the highest standards of care and support to the people who choose to live with us and ensuring that my team operate at the same level.
It is a real privilege to care for your loved one and my whole purpose is to ensure that we aim the best at what we provide.

I count myself fortunate to have gained so much valuable experience. My career in care started many years ago.


Since the age of 16 I have met, by profession I am a qualified Social Worker and have managed a wide range of community services, residential and nursing homes working with older people, people with a learning difficulty, people living with dementia and supporting people who are at the end of their life.


In my last role working for Cinnamon Care, my care home was rated Outstanding by the Care Quality Commission which I am immensely proud of.


I have met, cared for, and worked with amazing people who have taught me much.


Nicola

Nicola Harris

Job Title: Resident Services Advisor

Joined: 2024

I am the Resident Services Advisor at Eastcote Park; I support individuals and their families to make decisions about their future retirement and care choices. I also build a network of local contacts to support the interests of our homeowners and residents, as well as the business.


I have worked in the retirement village and care industry for the last 18 years, from sourcing land to planning permission and supporting the build process to meeting prospective residents and supporting their move-in process. I have personal experience supporting family members to find the right retirement and care options for themselves and know how important it is to understand the individual’s situation and to find the solution that is right for them.


I am married with twin daughters, who are both trampoline coaches, which has led me to become a qualified judge. I am an avid Harry Potter fan and keep my husband baffled by some of the references to the books and movies! I love to travel, especially with my family, having taken many different holidays from beach to city to adventure and theme parks (especially Harry Potter-themed parks). I love to read and can often be found curled up with a good book, I go everywhere with my Kindle. A random fact about me is that I can recite the alphabet backwards and it has actually proved to be quite a useful tool.


Joanne

Joanne Hennessy

Job Title: Activities Co-ordinator

Joined: 2023

Hello, my name is Joanne, and I am the Activities coordinator at Eastcote Park.


I have worked in care for over 20 years. I worked my way up to a senior carer; then, I was given the opportunity to lead activities coordinator for over 2 years, which I enjoyed, as I like to bring a smile to the residents' faces.
I am passionate about ensuring all the residents receive happy, enjoyable, varied, and meaningful activities along with social events inside and outside the home.


I encourage the residents to join in meaningful activities to promote mental stimulation and physical well-being while maintaining their independence, choice and dignity, enabling them to lead a full and active life as possible.


Ben

Ben Dalgetty

Job Title: Support Services Manager

Joined: 2016

I have worked for the Cinnamon Care Collection for the past 7 years and I am really excited to be at Eastcote Park and feel that my experience will be beneficial to the residents and families I meet here. Empathy, understanding and a real-world experience of the issues facing families and their loved ones are a few of the things I bring to the team and along with colleagues, we can help make the transition into care as stress-free as possible. I love nothing more than returning family members to being family members rather than carers.


I helped care for my Mother in Law who developed young-onset dementia in her early 50’s so I truly understand the journey families are on.


Nigel

Nigel Cooke

Job Title: Head Chef

Joined: 2021

What I do:
I’m the head chef at Eastcote Park and ensure that the food we serve allows for an exceptional dining experience. I have been a finalist in the national Care Home Chef of the Year competition for the last 2 years. Our residents enjoy the freshest, most nutritious and of course tastiest food every day - no matter what their dietary requirements.


About me:
I qualified as a chef in 1990 at Solihull College,


My experience:
I have spent the last 32 years in hotels and restaurants
Food plays such an important part in our day-to-day living not just nutritionally but psychologically too, which is why it is so important to deliver consistently good food.


Suzanne

Suzanne Bates

Job Title: Administrator

Joined: 2020

I am responsible for the administrative function and team within Eastcote Park Care Home.


Greg

Greg Collis

Job Title: Head of Maintenance

Joined: 2021

I originate from Portsmouth where I Lived most of my life.


I have had a varied career which has seen me working in retail, the RSPCA and running my own gardening business.


Outside of work I enjoy photography, art and theatre.


I have worked at Eastcote Park since April 2021 initially as the Gardener and then after covering the role for a while, I became Head of Maintenance. My role is varied with no two days ever being the same, I love the contact with the people who live and work at home and enjoy making a difference.


The Eastcote site is a large footprint and it gives me great pleasure to see the site in the summer when the gardens are at their best.


Frequently Asked Questions about Eastcote Park

What types of Care is Eastcote Park registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eastcote Park provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Eastcote Park have?

There are 50 Single Rooms.

What are the Facilities & Services at Eastcote Park?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastcote Park to the centre of Solihull?

1.9 mile(s) as the crow flies, distance by road may be significantly further.