Eastcote Park

Knowle Lane, Eastcote, Solihull B92 0JA
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10 47 Reviews
  • Eastcote Park, Solihull
Situated within 5 acres of ground in Eastcote, near Knowle, Solihull, Eastcote Park is a luxury care home providing residential care along with a dedicated community for those living with dementia. Each en-suite room is fully furnished to the very highest standard and finish, with all but one of the ground floor bedrooms having direct access to a patio and gardens.

Part of the Cinnamon Care Collection, which has been recognised as a Top 20 Most Recommended Mid-Size Care Home Group (2018, 2019 and 2020) by carehome.co.uk, the home takes pride in providing wonderful communities along with expert 24-hour care and support. As well as excellent staff training and staff to resident ratios, they also embrace the latest technology such as person-centred software. This enables the care team to instantly record residents' preferences and care needs via portable handsets.

All staff who work within the dementia community have been trained to understand how to help and promote the lives of residents. The environment within the dementia community is designed with subtle areas including sensory, reminiscence and visual stimulation.

Eastcote Park Events and Activities team provides a full varied activity programme based around the interests of the residents. Fantastic facilities on-site include a Bistro, licensed bar, cinema, private dining room, hair and beauty salon, spa bathrooms, fitness suite and wonderful gardens and grounds to relax in. Eastcote Park has its very own transport meaning residents can enjoy regular outings to local places of interest.

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Care Provided by Eastcote Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Mark Shockledge (Senior General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 2

Funding & Fees Guide for Eastcote Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,749

  • Fee is subject to a pre-admission assessment and availability
  • (these prices are only a guideline, please contact Eastcote Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Eastcote Park Reviews (47)

Total of 47, showing 21-40
10

Eastcote Park has a Review Score of 10 (9.950) out of 10, based on 22 reviews in the last 2 years. Over all time Eastcote Park has 47 reviews.

Overall Experience

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Review from C T (Husband of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in respite care for four weeks. During this time she was extremely well looked after by the staff who made every effort to interact with the residents. From my first approach to the home, the management were extremely helpful with all the arrangements which had to be made a short notice.
I would use this home again should the need arise in the future.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your kind words. I am glad that your experience was positive.


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Review from Claire D (Daughter of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastcote Park was a very welcoming, friendly place, from the moment we first arrived to meet the managers, to Dad's arrival and on his departure all the staff were just lovely. When we phoned to check how Dad was during his stay, everyone was happy to chat to us and reassure us. We would be very happy
for Dad to stay there again.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your kind words. Dad was a pleasure to look after and he will always be welcome back!


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Review from R N (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering my mother was 'never going into a care home' she has blossomed since being with you and her confidence and well-being have significantly improved (along with her waistline...lol) over the last five weeks. She had no real appetite prior to her fall but the food you prepare has been really
good with choice. The standard of care and friendliness of the staff has been exceptional and I think she will be sad to leave you on Monday. Thank you for looking after my mum so well.

Reply from Mark Shockledge, Senior General Manager at Eastcote Park

Thank you for your review of Eastcote Park. It was a pleasure to be able to care for your mother.


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Review from P W (Friend of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend over the weekend and was amazed at how well she was looking, the last time I saw her, she was so ill in hospital, but now she has a new lease of life.
The home itself reminds me of a luxury hotel, and I witnessed nothing but kind and caring support from the people employed.
The
home is a credit to its management; thank you for giving me my friend back, and thank you for the hardwork you undertake.
My friend had nothing but praise for every aspect of the service you provide.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your very kind words. We are very happy that your friend is enjoying their time with us.


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Review from S B (Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved here in September and couldn't be more pleased. It's a decision made by us for us. Everyone is so nice and helpful and made us feel part of a community.

Reply from Mark Shockledge, Senior General Manager at Eastcote Park

Thank you so much for your review. We are delighted that you came to live at Eastcote Park.


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Review from John B (Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident of the apartments attached to the care home. The facilities are first class, and the organised events include all. The staff are very professional and always mindful of each individual's needs.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your review. We are glad that you are enjoying living at Eastcote Park and are quickly becoming a valued member of our community!


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Review from S R (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Eastcote for a year. We are so glad that we found Eastcote, as she is comfortable and happy here. Standards of care are very high and facilities are luxurious. The staff here go the extra mile to provide a top-class service. They are also personal and caring.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your kind words. We do love having Mum living with us - she is lovely!


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Review from Vanessa S (Goddaughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godfather was initially booked in for 2 weeks respite at the end of July. This was extended because he was enjoying it so much, and he has now made the decision to stay permanently. The whole team are friendly and welcoming, the facilities and activities are first-class, and most importantly, the
care he receives is exceptional. I am happy he now has round-the-clock care and the chance to interact with people all day, rather than having 4 brief calls a day when he was living at home.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you, Vanessa. Your godfather is a delight to care for and he makes us all smile!


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Review from D W (Daughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough of Eastcote Park Care Home. My dad moved here from a different care home provider just over 12 months ago and it was the best move he could have made. Yes, the surroundings and facilities are great but it is all the staff that really make Eastcote Park what it is. The staff,
be they management, carer, activities, housekeeping, catering, reception or maintenance all build relationships with the residents, treat them as individuals and listen to them whilst doing their jobs to the highest standard and with a smile and a laugh along the way. Eastcote Park Care Home really is a home that cares and we as a family would thoroughly recommend it as a safe, caring and excellent care home.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you for your lovely words - Dad is a lovely Gent and we love having him here.


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Review from M A (Friend of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has now been a resident at Eastcote for seven months. In every respect, this residential home is excellent and fully deserves its 5-star rating. I do not need to type anymore, but the computer will not accept less.

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Review from Jonathan H (Son of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father moved into Eastcote Park in around June 2022 following my Mother passing away in February. He initially had a 2-week trial before moving in on a full-time basis which was very beneficial. The way Dad has been treated from day 1 to now has been excellent by everyone involved at Eastcote Park.
The facilities are fantastic, the food is amazing and my sisters and I feel so relieved that Dad is so happy being there. Dad is very comfortable living at Eastcote Park and is being extremely well looked after and I can think of no negatives only 100% positives - I highly recommend!

Reply from Mark Shockledge, Senior General Manager at Eastcote Park

Jonathan, thank you for your very kind review. We love having Dad living at Eastcote Park, he keeps us on our toes and is a great advocate for us.


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Review from N H (Daughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum died in February and Dad announced that he would like to move to a Care Home. I knew it would have to be a special sort of Care Home, one that would allow him to live independently whilst also being able to mix with others and be looked after, and viewed several in the area (I live in Knowle), but
it wasn't until I walked through the doors at Eastcote that I knew I'd found The One. It just feels right and is rather like a cross between a Five Star Hotel and Luxury Cruise. Dad's room with private wet room, plenty of space, his own patio overlooking a grassed and beautifully planted quad (which is prettily lit at night), his own pictures and mementoes, desk and large TV. A wonderful communal lounge, with crafts area; cinema; amazing dining room which serves the most fantastic food (the menu is mind-boggling!). It really is a dream. There's a hairdressing salon and a gym, and a bar too! The staff are amazing - kind, compassionate and fun, and Dad is so happy and feels safe.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote Park

Thank you so much for the kind words - we absolutely love having Dad living with us....he brightens all of our days!


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Review from Susan F (Sister of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Eastcote just over two weeks. She has been very happy and looked after excellently. The staff and management are all so helpful. Nothing is too much trouble, the food is first class. My sister will be back in September.

Reply from Debra Wyatt, Resident Services Advisor at Eastcote Park

Thank you for your feedback. We loved having your sister here and we look forward to seeing you all again in September.


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Review from Shelly B (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently had a respite stay at Eastcote Park and I've got to say wow. From the outside the building had us sold but it was the warm greeting from all the staff on entering that put myself and mom at ease. The rooms are spacious, mum states the carers were lovely and nothing was too much trouble
and she said the food was delicious. Thank you, would definitely recommend.

Reply from Mark Shockledge, Senior General Manager at Eastcote Park

Thank you for your review. It was a pleasure to look after your mum and we hope to be able to support her again when you next go on holiday.


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Review from John S (Respite Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant stay. Remedial. Facilities very adequate for need. All staff were very pleasant and helpful. Unfortunately, I tested positive for Covid while at Eastcote Park Care Home, so was confined to my room most of the time. Services, like daily laundry, helped to make my stay easy and comfortable.
Good room service (food, etc.),

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Review from Christine C (Respite Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There were a few teething problems on my arrival as the room was new and had not been used before but they were put right straight away. My care was excellent after the staff were made aware of my capabilities. Overall - excellent care and facilities and very suitable for my short stay after being in
hospital.

Reply from Mark Shockledge, Senior General Manager at Eastcote Park

Thank you for your kind review, I am pleased to read that you had a great stay with us


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Review from L P (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want 5-star facilities and surroundings - this is for you. Very friendly staff, superb food with lots of choices. Wide variety of activities. High-quality rooms.
Two negatives, but would not put me off using again:-
A. Outside supplier (Newsagent) twice missed newspaper on the list.
B. Clarify
support and supervision with the resident present and explain that if the resident changes their mind to check with family first.

Reply from Debra Wyatt, Resident Services Advisor at Eastcote Park

Thank you for your review.
We take all recommendations seriously. We do in most cases clarify support and supervision with the resident present if appropriate. If a resident changes their mind (and they have full capacity) we are not legally obliged to check with the family first but we would keep the family up to date with any changes. All of our residents are treated as individuals and therefore we treat everyone on a one to one basis with the relevant and appropriate process and care to support and protect them in their best interest. Once again thank you for your review.


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Review from Louise S (Relative of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this care home apart from it's the best. We looked at every care home in the surrounding areas, we also spoke to friends who had experience of their loved one being in a care home. From our first viewing, talking to the manager and his team, and seeing what was being provided, we
instantly knew that this was the place for our Mum/Nan. Our expectations have been more than exceeded and as a family, we have complete confidence knowing that Nan is professionally but lovingly cared for. The entire staff team are a credit to the manager and we can not thank them enough for everything they do. If you are looking for a care home you really must visit this one.

Reply from Mark Shockledge, Senior General Manager at Eastcote Park

Thank you Louise for your very kind review, very much appreciated.


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Review from G C (Granddaughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been so happy at Eastcote. It’s such a caring and cheerful place. The staff are second to none and the facilities are amazing. Nothing is too much trouble. We know that nan is well cared for at Eastcote.

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Review from J H (Great-Niece of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt stayed at this wonderful place for 2 weeks respite which allowed her family much-needed rest. They left knowing she was in safe, caring hands and daily updates really put our minds at rest, she was so well looked after. She had a great time and not once was she unsettled. The care was
excellent would highly recommend.

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Eastcote Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Eastcote Park is calculated as follows: ( (249 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastcote Park is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Mark

Mark Shockledge

Job Title: Operations Manager

I am an Operations Manager with Cinnamon Care and the Registered Manager at Eastcote Park, whilst I am responsible for Eastcote Park Retirement Village and Care Home, I also manage the company's electronic care planning system and support other General Managers to reach the company quality standards.


I am passionate about providing the highest standards of care and support to the people who choose to live with us and ensuring that my team operate at the same level.
It is a real privilege to care for your loved one and my whole purpose is to ensure that we aim the best at what we provide.

I count myself fortunate to have gained so much valuable experience. My career in care started many years ago.


Since the age of 16 I have met, by profession I am a qualified Social Worker and have managed a wide range of community services, residential and nursing homes working with older people, people with a learning difficulty, people living with dementia and supporting people who are at the end of their life.


In my last role working for Cinnamon Care, my care home was rated Outstanding by the Care Quality Commission which I am immensely proud of.


I have met, cared for, and worked with amazing people who have taught me much.


Nicola

Nicola Harris

Job Title: Resident Services Advisor

Joined: 2024

I am the Resident Services Advisor at Eastcote Park; I support individuals and their families to make decisions about their future retirement and care choices. I also build a network of local contacts to support the interests of our homeowners and residents, as well as the business.


I have worked in the retirement village and care industry for the last 18 years, from sourcing land to planning permission and supporting the build process to meeting prospective residents and supporting their move-in process. I have personal experience supporting family members to find the right retirement and care options for themselves and know how important it is to understand the individual’s situation and to find the solution that is right for them.


I am married with twin daughters, who are both trampoline coaches, which has led me to become a qualified judge. I am an avid Harry Potter fan and keep my husband baffled by some of the references to the books and movies! I love to travel, especially with my family, having taken many different holidays from beach to city to adventure and theme parks (especially Harry Potter-themed parks). I love to read and can often be found curled up with a good book, I go everywhere with my Kindle. A random fact about me is that I can recite the alphabet backwards and it has actually proved to be quite a useful tool.


Joanne

Joanne Hennessy

Job Title: Activities Co-ordinator

Joined: 2023

Hello, my name is Joanne, and I am the Activities coordinator at Eastcote Park.


I have worked in care for over 20 years. I worked my way up to a senior carer; then, I was given the opportunity to lead activities coordinator for over 2 years, which I enjoyed, as I like to bring a smile to the residents' faces.
I am passionate about ensuring all the residents receive happy, enjoyable, varied, and meaningful activities along with social events inside and outside the home.


I encourage the residents to join in meaningful activities to promote mental stimulation and physical well-being while maintaining their independence, choice and dignity, enabling them to lead a full and active life as possible.


Ben

Ben Dalgetty

Job Title: Support Services Manager

Joined: 2016

I have worked for the Cinnamon Care Collection for the past 7 years and I am really excited to be at Eastcote Park and feel that my experience will be beneficial to the residents and families I meet here. Empathy, understanding and a real-world experience of the issues facing families and their loved ones are a few of the things I bring to the team and along with colleagues, we can help make the transition into care as stress-free as possible. I love nothing more than returning family members to being family members rather than carers.


I helped care for my Mother in Law who developed young-onset dementia in her early 50’s so I truly understand the journey families are on.


Nigel

Nigel Cooke

Job Title: Head Chef

Joined: 2021

What I do:
I’m the head chef at Eastcote Park and ensure that the food we serve allows for an exceptional dining experience. I have been a finalist in the national Care Home Chef of the Year competition for the last 2 years. Our residents enjoy the freshest, most nutritious and of course tastiest food every day - no matter what their dietary requirements.


About me:
I qualified as a chef in 1990 at Solihull College,


My experience:
I have spent the last 32 years in hotels and restaurants
Food plays such an important part in our day-to-day living not just nutritionally but psychologically too, which is why it is so important to deliver consistently good food.


Suzanne

Suzanne Bates

Job Title: Administrator

Joined: 2020

I am responsible for the administrative function and team within Eastcote Park Care Home.


Greg

Greg Collis

Job Title: Head of Maintenance

Joined: 2021

I originate from Portsmouth where I Lived most of my life.


I have had a varied career which has seen me working in retail, the RSPCA and running my own gardening business.


Outside of work I enjoy photography, art and theatre.


I have worked at Eastcote Park since April 2021 initially as the Gardener and then after covering the role for a while, I became Head of Maintenance. My role is varied with no two days ever being the same, I love the contact with the people who live and work at home and enjoy making a difference.


The Eastcote site is a large footprint and it gives me great pleasure to see the site in the summer when the gardens are at their best.