Fenchurch House Care Home

Spalding Common, Spalding PE11 3AS
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10 53 Reviews
  • Fenchurch House Care Home, Spalding
Led by kindness, compassion and dignity, the dedicated staff at Fenchurch House in Spalding, provide the kind of care they would want all of their loved ones to receive. Led by a dedicated Home Manager who brings a wealth of experience from within the Country Court group, the care team are passionate about delivering the highest standards of person-centred care and support.

Spread across three floors, offering residential and specialist dementia care, the purpose-built care home is luxurious and beautifully furnished whilst retaining a warm, homely feel. It is located in the heart of the countryside but still close to local amenities and with good transport links – regular visitors, groups and guests to socialise with residents are welcome at any time.

Whether it's or a short-term respite stay or starting a new chapter of life permanently at Fenchurch House, the care home offers a home from home, providing a safe, supportive and sociable environment to live in. Family means a great deal to all the team at Fenchurch House and they understand the importance of selecting the right care home for your loved ones, so they are on hand to help with anything you need. While continuing to live through unprecedented times, the need to provide the highest quality care for loved ones is greater than ever.

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Care Provided by Fenchurch House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ganiyu Lawal (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Fenchurch House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Fenchurch House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is normally allowed at any time. For current restrictions please refer to the website.


  • Parking

  • There is a large onsite car park.


Fenchurch House Care Home Reviews (53)

Total of 53, showing 1-20
10

Fenchurch House Care Home has a Review Score of 10 (9.972) out of 10, based on 24 reviews in the last 2 years. Over all time Fenchurch House Care Home has 53 reviews.

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Review from D L (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Fenchurch House Care Home from June 2024 to February 2025. The care given to dad was outstanding - all of the staff were very kind and caring and always had a smile and a friendly word for everyone. Dad settled in better than anyone could expect and I believe this is a testament
to the whole staff team at Fenchurch. As a family we were confident in knowing that he was being well looked after as the Fenchurch family became an extension of our own.


As dad's needs changed, his care was seamlessly amended to incorporate anything he found he needed more help with. The support from the team at Fenchurch for our mum and the rest of the family was second to none, there was always someone we could talk to at any time of the day or night. I would have no hesitation whatsoever to recommend Fenchurch and would like to think if I need care in the future I could be cared for by the team at Fenchurch.


Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind feedback, it was our pleasure to have cared for your very dear late Father. We would welcome your feedback at any time regarding how you feel that the Management could perhaps improve based on your rating, the door is always open to receive feedback in order to further support us to strive for improvement. We hope to keep in touch with you and your family.


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Review from Andrew G (Son of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fenchurch is a fabulous place, it is more than just a care home, it is an actual "home" for the residents. The facilities are excellent, but even better than that are the staff, who are quite superb. My Father has been a resident there for just over a year (he's 97) and we value the care provided so
much, that his sister has now moved in as well, both are extremely well looked after and couldn't be happier, it's a great place.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words. Your Father has settled in far better than we could have expected in the last year and to have his Sister join him has meant so much to us as a family owned business. It truly is our family caring for yours! We will endeavour to pass on your kind words to the staff team here at Fenchurch.


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Review from G B (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for in 2 previous care environments during the past 7 years. During this time period, I have never witnessed such high standards of care that mum is currently receiving. The manager and staff are just so accommodating on every level. The kindness and consideration and care there
I have witnessed in the past 7 weeks has brought tears to my eyes. After each visit, I leave feeling very content, knowing that mum is being cared for in the best possible way. I have found the care staff so attentive, professional and always so well informed of mums requirements. I am always able to receive relevant updates on mum's health and well-being daily. Exceptional in so many ways.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words, which we will share with all of the team here at Fenchurch. It is a pleasure to support your mum here, and she has very quickly become a part of our family.


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Review from S K (Sister of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit I am very impressed with the care and respect shown towards my sister. The atmosphere is friendly and relaxed. It was my sister's birthday today and it was made so special for her, with a cake, gifts, decorations etc. She became unwell briefly, the alarm raised, the response was immediate,
and dealt with efficiently and calmly. My sister always tells me she is very happy at Fenchurch and it really is an exceptional care home.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for your kind words it is our pleasure to care for your family member. We will pass your feedback onto the team to remind them what a fantastic job they are doing.


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Review from Tim J (Husband of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are eternally grateful for the love and care given to my beloved wife during her stay. Her illness was an emotional roller coaster that was easier to bear with the support and friendship we received from the Fenchurch family. We were impressed and moved by the compassion and dedication of all the
staff thought and particularly in her final weeks.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words. It was entirely our pleasure to have had the opportunity to care for your beloved wife.


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Review from Karen G (Daughter-in-law of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at Fenchurch House Care Home for looking after my mother in law while we went on holiday.
She had an amazing time joining in all the activities: singing, bingo, knitting and many more.
I would highly recommend this care home, it's beautiful. The staff are lovely and
went above and beyond to make her stay just perfect.
We were able to go away knowing she had the best care.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your feedback, we were so very pleased that you were able to enjoy your time away while Mum was having a wonderful time with her newfound friends made in Fenchurch! We hope to see Mum again in the New Year.


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Review from V M (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home-like hotel. The staff are great, especially the well-being team. Keep all the residents occupied with mental and physical stimulation. One criticism the home managers never seem to stay long - residents just get used to them then they leave. Management needs to appoint someone with
a familiar face who has been working there for a while.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave us a review. We would like to invite you in to meet with our Home Manager to discuss the areas of poor marking further. We are proud that our internal progression opportunities offer progressive roles however do take on board the recent changes. Three of our past Managers have gone on to remain within the company but as Area/Regional Managers. We do understand nonetheless the challenges of getting to know new staff members. Hopefully, you are pleased that our latest Home Manager first began his journey with us as a Care Assistant, progressing to Senior, to Deputy Manager and now to take on the role of Home Manager. We will do our best to improve the areas you have mentioned with your support.


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Review from M B (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate this home highly enough on so many levels.
My elderly mother has had to make the difficult emotional transition from living at home with care, to needing a full residential placement.
From the day she arrived, she was welcomed and treated with kindness and respect.
Not only are the
facilities, food and nursing care to the highest standard, my mother is treated so kindly by all the staff - most importantly, she is safe and happy.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind feedback, it is our absolute pleasure to care for your mum, we are thrilled at how quickly she appears to have settled in and become a part of the family... all over again! Best wishes


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Review from Steve P (Son-in-law of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have encountered have been very upbeat, approachable, friendly and very caring towards the residents. It is lovely to see how the Activities Team get so involved with the residents, singing and dancing with everyone, encouraging creativity, and bringing joy to everyone. My mother-in-law
seems very happy and at home at Fenchurch and this is testament to the level of care she is receiving. Thank you all for taking such good care of her.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for your kind feedback which we will pass on to the hard-working care team at Fenchurch.


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Review from Sarah P (Daughter of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of individual care provided by the whole team at Fenchurch is truly exceptional. Everyone's kindness and care has helped Mum settle in and find joy in new activities and making new friends. A huge thank you to the team for everything you do every day as it makes a huge difference to both
the residents and their families. Thank you.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for taking the time to leave us your kind feedback. It is our absolute pleasure to care for your mum. We wish her many more happy years with us in her new chapter.


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Review from Linda S (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this care home for about 2 months now and the change in him has been amazing. He has gone from strength to strength. The food is incredible and his appetite has returned as he really enjoys the variety and all the things he loves.
My mind is at ease knowing he is being well looked
after. All the staff we have met are lovely, caring and kind, nothing is too much trouble for them, they always have time to chat and listen to any concerns we might have. I really can’t say enough about this amazing care home and all the people that work there. The staff go above and beyond to make life as comfortable and happy as it can be for all the residents.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words which we will share with the team! It has been our wholehearted pleasure to watch your beloved Dad flourish in the last few weeks. We hope sincerely to continue caring for your Dad and making new memories for months and years to come. Best wishes from us all at Fenchurch!


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Review from Mark S (Son-in-law of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very happy with the care that he is receiving and his mental health has improved significantly since taking up residence. Physically, he is eating much better than he did at home and is engaging with others much more positively. I have been very impressed with the quality of his
care and, most importantly, the kind, caring and compassionate nature of all of the staff. The care home is welcoming and feels more like a quality hotel than a care home. The facilities are excellent and the food has been very good whenever I have joined him for a meal. Lots of activities are delivered, including regular days out which he enjoys greatly. I couldn’t recommend this care home highly enough.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much, it is our pleasure to care for your father-in-law which we hope to continue to do for a very long and happy future.


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Review from Chris E (Friend of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend was a resident at Fenchurch House Care Home for almost a year before her unfortunate passing in mid-March.
She loved the home and adored the staff who treated her not only with care and dignity but with real love. When she passed recently the nursing staff especially were magnificent and
ensured her wishes were meticulously adhered to. We have nothing but praise and admiration for everyone at the home. From cleaners to managers they are professional and caring. As friends/relatives we were always listened to and any points raised were always addressed.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words and feedback which we will share with the care team. Please do keep in touch. Kindest regards, from your Fenchurch Family.


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Review from K M (Son of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my dad and my stepmother have dementia and are residents. The kindness, patience and genuine affection that all of the team shows to both of them is incredible. It is like they are all part of a big family and the care that they receive is really wonderful to see. They are both so calm, settled
and happy and this is down to the fantastic work that all of the Fenchurch team do to keep them safe and happy.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words the team will be thrilled to know that you are happy with the level of care that we continue to provide to your loved ones.


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Review from P O (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over two years in this care home. She is always well cared for and the staff treat her with respect and compassion.
The carers know her by name and can recognise her non verbal cues. The staff place a tremendous energy into the residents' well-being and frequently
have events to encourage families to participate and join in with their loved ones.
The staff are always courteous to myself and family and supportive/compassionate towards us.
Nothing is ever too much trouble. You do a wonderful job.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words. The team will be so pleased to hear and learn of your thoughts and recognition of their efforts as we continue to care for your wonderful mum.


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Review from K S (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and is sadly declining physically, too. The team at Fenchurch are incredibly caring, all the more evident when Mum was unwell. Thankfully, she is back from hospital and amongst the care home family again, which is where she would much rather be.
The kindness of the team shines bright
- they are kind to Mum and kind to us as visitors.
Thank you.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for your kind words, which we will be thrilled to share with our team, who love to care for your dear mum. Kind regards.


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Review from Hilary M (Niece of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Fenchurch House Care Home since May 2023, after it became obvious that she was no longer able to manage to live in her own home. As her next of kin, I was very anxious to find her a lovely home, where she would be well looked after and happy. I have had previous excellent
experience of other homes in the same Group, so was very pleased that Fenchurch had a room available at short notice. After a few weeks respite to see how she settled, she was very happy to become a permanent resident. She absolutely loves being there. She is constantly telling me how happy she is, how lovely the staff are, how well she is being looked after and how good the food is! She often tells me that I couldn’t have found her a better place to live, which makes me very happy.
Personally I feel as though we are made to feel part of one large loving family. Everybody is so lovely, really kind and nothing seems to be too much trouble. A really excellent Care Home.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words Hilary. Your aunt has so quickly become a part of our family and as have you and your Mum. It is our pleasure to care for your Aunt and we are thrilled to have upheld your expectations following having had past experiences with our other homes in the group. I will share your kind feedback to the team who will be thrilled to read your thoughts. Best regards, Hannah on behalf of Fenchurch House.


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Review from Jane S (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My congratulations to all concerned for yet another marvellous party celebrating the third birthday of this wonderful care home. Fenchurch House Care Home really should receive an award for being party-central!
Dad enjoyed himself a great deal and was just what he needed after a tough week or so. To
see him singing along and smiling his wonderful smile was priceless.
Dad has been at Fenchurch since January and it is now his permanent home and what a fabulous home it is. Dad, myself and the whole family have nothing but high praise, love, thanks and gratitude for everything you all do so very well.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your feedback, Jane, which has been shared with our team in our recent staff meeting held on the 18th of October. We adore your father and are so pleased to have the opportunity to care for him and are incredibly grateful for your kind words.


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Review from Luke D (Son-in-law of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a temporary resident at Fenchurch House Care Home following her discharge from hospital and whilst we waited for a place to become available in Market Deeping. Our initial explorative visit to Fenchurch House to discuss options for her was very reassuring with the Manager and Senior
Carer explaining all options available to us clearly and professionally and answering all our questions. Although she was only there for a very short time, my mother-in-law was made to feel very welcome and received a high level of care. Thank you.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind feedback, particularly given your lovely mother-in-law was only with us for a short while. Nonetheless, it was our pleasure to have had the opportunity to support her. We wish her all the very best in her new home nearer to you and your family. Best wishes.


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Review from David C (Husband of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Fenchurch House Care Home since August last year 2022. The accommodation is superb, the staff are extremely helpful. I feel that my wife is in superb care, her every need is attended to quickly with kindness and thoughtfulness.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your feedback. It is a pleasure to care for your wife. Both yourself and your wife are a part of our family!


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Fenchurch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Fenchurch House Care Home is calculated as follows: ( (277 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 284 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fenchurch House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Ganiyu

Ganiyu Lawal

Job Title: Home Manager

Joined: 2020

Ganiyu has worked in care for over ten years. He started as a Care Assistant and has worked his way up to Home Manager after being Deputy Manager and is always keen to progress. Ganiyu loves to chat with the residents, and their families, supporting them with all their care needs.


Hannah

Hannah Mills

Job Title: Senior Customer Relations Manager

Joined: 2023

Hannah is our Senior Customer Relations Manager at Fenchurch House Care Home, and she is responsible for ensuring the transition of your loved one into our home is as smooth as possible. Hannah takes a great deal of care to get to know each resident and their family.


Micky, Rachel and Donna

Micky, Rachel and Donna

Job Title: Well-Being Co-Ordinators

Our fantastic team of well-being coordinators go above and beyond to ensure residents are comfortable, engaged with and as happy as they can be.


Frequently Asked Questions about Fenchurch House Care Home

What types of Care is Fenchurch House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fenchurch House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fenchurch House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Fenchurch House Care Home?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fenchurch House Care Home to the centre of Spalding?

1.6 mile(s) as the crow flies, distance by road may be significantly further.