Fenchurch House Care Home

Spalding Common, Spalding PE11 3AS
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10 53 Reviews
  • Fenchurch House Care Home, Spalding
Led by kindness, compassion and dignity, the dedicated staff at Fenchurch House in Spalding, provide the kind of care they would want all of their loved ones to receive. Led by a dedicated Home Manager who brings a wealth of experience from within the Country Court group, the care team are passionate about delivering the highest standards of person-centred care and support.

Spread across three floors, offering residential and specialist dementia care, the purpose-built care home is luxurious and beautifully furnished whilst retaining a warm, homely feel. It is located in the heart of the countryside but still close to local amenities and with good transport links – regular visitors, groups and guests to socialise with residents are welcome at any time.

Whether it's or a short-term respite stay or starting a new chapter of life permanently at Fenchurch House, the care home offers a home from home, providing a safe, supportive and sociable environment to live in. Family means a great deal to all the team at Fenchurch House and they understand the importance of selecting the right care home for your loved ones, so they are on hand to help with anything you need. While continuing to live through unprecedented times, the need to provide the highest quality care for loved ones is greater than ever.

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Care Provided by Fenchurch House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ganiyu Lawal (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Fenchurch House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Fenchurch House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is normally allowed at any time. For current restrictions please refer to the website.


  • Parking

  • There is a large onsite car park.


Fenchurch House Care Home Reviews (53)

Total of 53, showing 21-40
10

Fenchurch House Care Home has a Review Score of 10 (9.972) out of 10, based on 24 reviews in the last 2 years. Over all time Fenchurch House Care Home has 53 reviews.

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Review from Richard B (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staffing levels is excellent. The carers show real concern for the welfare of my mother. My mother has only been at Fenchurch House Care Home for 3 weeks but we can already see the care is much better than her previous home.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your feedback. We are thrilled to see how well your mum has settled into life at Fenchurch and is well and truly a part of our family in such a short time. Thank you for your kind words which will be passed on to the team.


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Review from A S (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not do enough for you, always friendly and making sure my dad is alright. Often make a cup of tea for me and my dad. It looks and feels more like a hotel than a care home. Always clean and tidy.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words which I will ensure are passed on to the team. We are so pleased to have your dad as a part of our family at Fenchurch.


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Review from Carol M (Wife of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put anything higher than the highest compliment on all the help, friendship, cleanliness, support and food, everything is exceptional. Please accept my thanks and to pass on all my thanks to the staff.
Thank you.

Reply from Katie Peters, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave us a review. Your kind words are much appreciated by all the staff at Fenchurch House. Thank you once again.


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Review from M S (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident of Fenchurch House Care Home for about 18 months. He enjoyed living at Fenchurch House, participating in all the social activities and events. Life was social and dad made many good friends. Fenchurch House was always clean and well-maintained and a delight to visit. The staff from
the top down were caring, kind and respectful of all their residents. They took time to listen to any of dad's and our concerns. The food was good quality and it was nice to be able to have a meal with dad. The cakes were particularly delicious. The overall atmosphere was positive and vibrant, the staff were happy to chat and were thoughtful in the way they cared. As dad became unwell and his life drew to a close, the excellent care he received from those who gave him personal and health care was professional, and yet kind and tender. Getting the right care for your loved one is so important and we were very happy with the care that dad experienced at Fenchurch House. We cannot thank them enough.

Reply from Katie Peters, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for your lovely review of Fenchurch House. We are delighted to hear your Father enjoyed living at Fenchurch House. Your kind words will be passed onto our staff. Thank you once again for such a lovely review, it was a pleasure to care for your Father as part of our family.


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Review from Audrey S (Wife of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff who take care of all my husband's needs, in a safe and cheerfully care home. All areas of care are well above standard.

Reply from Katie Peters, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave us a review. All the staff at Fenchurch appreciate your kind words. We are delighted to have your loved one as part of our family at Fenchurch House.


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Review from Paul J (Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today we said goodbye to our dear mum, who was a resident at Fenchurch. Her time there was overwhelmingly one of caring, dignity, and understanding, and I cannot fault them.
It was fitting to hold Mum's wake at Fenchurch today, and yet again, the staff went above and beyond to meet all our requirements,
a very special shout out to the chef, who made lots of mum's favourite food.
Thank you, Fenchurch; you are more than carers for residents - you become family!
Much love to all.

Reply from Katie Peters, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave us such a lovely review; all the staff at Fenchurch House appreciate your kind words. It was a pleasure to care for your mother as part of our family at Fenchurch House and an honour to host her celebration of life here at the home. Thank you again for your kind words.


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Review from Andrew M (Son-in-law of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the five weeks of respite at Fenchurch, mum-in-law is home and sleeping in her own bed again and busy looking after herself. I would say Fenchurch is most definitely a luxury care home; it has a home cinema and a bar!


What makes it different and special though, is the way it is run. The Manager

and her team have a real passion for caring for people and show respect, understanding and kindness to residents and their visitors, which makes for a wonderful, welcoming atmosphere. Spalding is very lucky to have Fenchurch. Mum-in-law will return when she needs to and will probably pop in for a coffee before then I should think!

Reply from Anita Rowley, Home Manager at Fenchurch House Care Home

Thank you for your lovely review and for your wonderful feedback about Fenchurch House and the facilities but most importantly the care provided for your mother in law from all the staff. Thank you for taking the time to leave your review.


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Review from Cheryl S (Daughter of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was lucky enough to spend 5 weeks of respite care recently at Fenchurch. We appreciated how they came to visit mum, whilst she was still at home and got to know her. This way, she knew the Manager and the Customer Relations Manager, when she arrived. More importantly, they knew her, how she lived
and what she liked. Not only does Fenchurch look like a luxury hotel, but the service mum received really was five-star.


Her room was comfortable and cleaned immaculately by the most wonderful cleaners. She enjoyed having her feet done and the constant care and attention the gorgeous carers gave her. They were always smiling and friendly and making her feel special, just what she needed. Nothing was too much trouble, she only had to ask. She chose to eat in her room or in the Gatsby Café Bar and really enjoyed having friends to visit and not having to make the coffee and cake! When it was her birthday, the staff made it such a special day for her. We are very grateful, thanks.


Reply from Anita Rowley, Home Manager at Fenchurch House Care Home

Thank you for your lovely words, we are so glad your mum enjoyed her time at Fenchurch House and that you were happy with the service and care provided by all the staff. Best regards


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Review from C P (Wife of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find fault at all with the care home and I am happy with the care and treatment my husband gets.

Reply from Anita Rowley, Home Manager at Fenchurch House Care Home

Thank you for your kind words and for taking the time to write your lovely review. We are so pleased you chose to entrust our Home with your husband's care. We appreciate your feedback. Best regards


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Review from D J (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Fenchurch House Care Home for about six months. He seems happy and content. He takes part in some of the activities and enjoys the company of other residents. The staff are all friendly and very efficient.

Reply from Katie Peters, Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House Care Home; we are delighted to hear how happy you have been with our care for your father.


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Review from Linda N (Sister of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, like a five-star hotel. Really good food.

Reply from Anita Rowley, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave us a review for Fenchurch House. Your feedback is appreciated.


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Review from Amanda D (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents in the home since it was newly opened and have always been well cared for. Most recently, my mother became end-of-life, and rather than her being moved to the hospital, Fenchurch agreed to continue her care alongside Dad. My sister and I spent eight days sitting at Mum's
bedside, and during this time, we were witness to the excellent care and kindness of all of the staff at Fenchurch. The manager and deputy manager went to great lengths to ensure my mum had the best of care. My dad was supported, and all visiting family were supported and looked after. Every staff member supported us fully on Mum's last journey. Thank you all for being amazing.

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Review from N B (Son of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home takes great care of my mum who has complex needs. She is unable to speak and the patience of the staff here and the friendliness makes a real difference in a positive way.


A question: It would be better if the home had frequent Pet Therapy dog visits. My mum loves dogs and to see and stroke

a dog was a real help.

Reply from Oliver Parker, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House. We are delighted to hear how happy you are with our care for your mother. We are working to find a regular pet therapy dog for Fenchurch House so hopefully, we will have regular visits from a furry friend very soon.


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Review from Anthony B (Husband of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred from hospital to Fenchurch House on 23rd December 2021 for some respite care after a prolonged 9 week stay in hospital due to waiting for a care home place to become available. When she arrived she looked gaunt and her appearance was distressing to me not having seen her for
some 7 weeks due to not being allowed to visit her in the hospital because of Covid-19 restrictions.


Over the course of the next two months, the care and attention provided to my wife by the staff was excellent. The staff had got her back to looking something like her old self. She certainly appeared to be more than happy and making friends with the other residents. Sadly she had to be readmitted to hospital on 26th February 2022 and passed away, unexpectedly, on 28th February.


My sincere thanks to all the staff at Fenchurch House for their excellent work and the kindness extended to my wife during her stay. I would recommend Fenchurch House to anyone seeking a care home for a loved one.


Reply from Nike Ajewole, Home Manager at Fenchurch House Care Home

Thank you so much for taking the time to leave a review for Fenchurch House Care Home. It was our pleasure to care for your wife here at Fenchurch House and she will be greatly missed by all of the team here.


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Review from Anita D (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a respite resident in September 2021. She was well looked after and always looked clean and smart (which made her happy). Her hair was washed and styled every week (she loved her hair being styled)
Unfortunately, Mum became ill at home in November 2021 and was admitted to hospital. She
was transferred to Fenchurch House Care Home for the end of her life. The staff were so caring to Mum and also to my husband and I.
The environment was beautiful and the morale of staff came over as excellent in very difficult times of Covid. Thank you all.

Reply from Nike Ajewole, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home. It was our pleasure to care for your mother as part of our Fenchurch family and we are truly sorry for your loss. We are very grateful for your kind words and recommendation.


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Review from J N (Friend of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly staff. Helpful. Very well organised. Nothing is too much trouble. The staff go out of their way to help you even if you are a visitor.

Reply from Nike Ajewole, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home, we are delighted that you enjoy visiting your friend here and find our staff friendly and helpful. We look forward to seeing you again very soon.


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Review from S M (Wife of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care for residents. Polite and attentive carers. Comfortable environment.

Reply from Nike Ajewole, Home Manager at Fenchurch House Care Home

Thank you for leaving a review for Fenchurch House Care Home, we are very pleased to hear that you are so pleased with our care of your loved one.


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Review from Phillip W (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used to live 200 miles away from me and my wife. Having decided that she needed to move into care, we searched the local area for a suitable home where she could be comfortable. Fenchurch House Care Home is a modern purpose-built home. Mum is settling in well enjoying the activities and making
new friends. She is particularly complimentary about the standard of the food and the helpfulness of the staff. It has taken a load off our minds knowing that she is safe and well looked after.

Reply from Nike Ajewole, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House Care Home. We appreciate all comments and feedback and are delighted to hear that you are happy with our care of your mother. It is a pleasure to care for her as part of our family here at Fenchurch House.


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Review from Sandra R (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at a different care home and was moved as her mobility decreased. In both homes, she has had excellent care even though occasionally she can be difficult. Now she has a ground floor room and is definitely less stressed and happier.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House Care Home, we are delighted that your mother has settled so well with us and is happy. We appreciate your comments and feedback.


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Review from J F (Son-in-law of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid testing for visitors - pre-testing prior to a visit is not acceptable. A person could call in a shop, etc. prior to the visit and pick up the virus. After each test was logged, two people testing in the car park and not showing correct results at Reception can forward the virus.
Specific resident
test days should halt relatives and visitors for 24 hours until results are proved negative.
Don't trust people for DIY testing. Check!

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House Care Home. Please be assured that we take the safety of our residents, staff and families very seriously. We have been delighted to welcome visitors back to our care homes whilst rigorously following the procedures for testing as set out by Public Health England and in our own Visiting Guidelines. If you have any questions about our visitor testing procedure please do come and see me next time you are visiting our home and I will be happy to talk you through our procedures.


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Fenchurch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Fenchurch House Care Home is calculated as follows: ( (277 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 284 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fenchurch House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Ganiyu

Ganiyu Lawal

Job Title: Home Manager

Joined: 2020

Ganiyu has worked in care for over ten years. He started as a Care Assistant and has worked his way up to Home Manager after being Deputy Manager and is always keen to progress. Ganiyu loves to chat with the residents, and their families, supporting them with all their care needs.


Hannah

Hannah Mills

Job Title: Senior Customer Relations Manager

Joined: 2023

Hannah is our Senior Customer Relations Manager at Fenchurch House Care Home, and she is responsible for ensuring the transition of your loved one into our home is as smooth as possible. Hannah takes a great deal of care to get to know each resident and their family.


Micky, Rachel and Donna

Micky, Rachel and Donna

Job Title: Well-Being Co-Ordinators

Our fantastic team of well-being coordinators go above and beyond to ensure residents are comfortable, engaged with and as happy as they can be.