Fenchurch House Care Home

Spalding Common, Spalding PE11 3AS
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10 53 Reviews
  • Fenchurch House Care Home, Spalding
Led by kindness, compassion and dignity, the dedicated staff at Fenchurch House in Spalding, provide the kind of care they would want all of their loved ones to receive. Led by a dedicated Home Manager who brings a wealth of experience from within the Country Court group, the care team are passionate about delivering the highest standards of person-centred care and support.

Spread across three floors, offering residential and specialist dementia care, the purpose-built care home is luxurious and beautifully furnished whilst retaining a warm, homely feel. It is located in the heart of the countryside but still close to local amenities and with good transport links – regular visitors, groups and guests to socialise with residents are welcome at any time.

Whether it's or a short-term respite stay or starting a new chapter of life permanently at Fenchurch House, the care home offers a home from home, providing a safe, supportive and sociable environment to live in. Family means a great deal to all the team at Fenchurch House and they understand the importance of selecting the right care home for your loved ones, so they are on hand to help with anything you need. While continuing to live through unprecedented times, the need to provide the highest quality care for loved ones is greater than ever.

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Care Provided by Fenchurch House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ganiyu Lawal (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Fenchurch House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Fenchurch House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is normally allowed at any time. For current restrictions please refer to the website.


  • Parking

  • There is a large onsite car park.


Fenchurch House Care Home Reviews (53)

Total of 53, showing 41-53
10

Fenchurch House Care Home has a Review Score of 10 (9.971) out of 10, based on 23 reviews in the last 2 years. Over all time Fenchurch House Care Home has 53 reviews.

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Review from Linda M (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially went into Fenchurch House Care Home on respite care due the illness of my father. This was in January and was the height of the recent Covid-19 lockdown. The care and compassion shown by the whole team to her on the subsequent death of her husband of over sixty five years was amazing.
It was so hard on all of us that we weren't able to be with her but the staff became her family and for this all of us will be eternally grateful. Four months on Mum has settled into her new life in the home. Her individual needs and requirements are all catered for. The staff go out of their way to make all residents feel part of a new family. We cannot recommend this place highly enough. If anyone needs residential care either permanently or as respite this is the place to be.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House Care Home, we are delighted that your mother has settled so well with us and now feels part of our family here at Fenchurch House.


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Review from M W (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in two weeks ago. The building, bedrooms and communal rooms are of a standard to her own home. She is treated as an independent person but with the safety of the staff. She has felt safe and enjoyed the interaction with other residents and staff. She is not told when to get up or go
to bed. he has a choice of meals. The staff are always on hand to help with issues. I am extremely satisfied.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home. We are delighted to hear how pleased you are with our home and our care of your mother. It is our pleasure to care for her as part of our Fenchurch family.


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Review from C H (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy to have found Fenchurch Care Home for our Mum. She needed respite care from hospital for 6 weeks, as she has settled in so well and unable to manage by herself at home soi is going to stay full time. Mum loves the food and always tells me there is a choice. The staff are very kind
to her and treat her with respect and dignity. Fenchurch is like a 5-star hotel, decorated beautifully and facilities are great. The gardens surrounding the home are landscaped to a very high standard including a summer house.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home, we appreciate all comments and feedback. It is our pleasure to care for your mother as part of our family here at Fenchurch House and so pleased she is enjoying her new home.


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Review from Lucy J (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic and very helpful. My mum is so much happier here, it’s clean bright and very modern. The staff go above and beyond to help and are all very professional. I would recommend Fenchurch House to everyone.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home, we are very pleased that your mother has settled well with us and is happy. I will pass on your comments to the staff team.


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Review from Alan H (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed here for a six-week assessment from the end of January to the beginning of March. Although coronavirus restrictions were in place we were able to see my mother with arranged 'window' visits. Staff facilitated contact via telephone and this worked very well. My mother ate well during
her stay and she was very content with everything that was done for her. I found the administration and communications to be excellent. The staff I met showed a great deal of sympathy and empathy with my mother's condition and her subsequent care. I am particularly grateful to the staff for their solicitude and professional manner in dealing with my many enquiries. Also, the manager who was very welcoming. They had clearly gone to some trouble to make my mother comfortable. The home is very new and although I only had a glimpse inside it looked lovely. The grounds and gardens are also beautifully laid out. I would have no hesitation in recommending Fenchurch House for any elderly person.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home, we appreciate all comments and feedback. It's lovely to hear that you've been so pleased with your mother's stay with us, it was a pleasure to take care of her.


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Review from B I (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and compassion shown to me has been really gratefully received. The position I have been in has taken me so hard to come to terms with.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for writing a review for Fenchurch House, we are very pleased that you've been happy with our care and support, it is our pleasure to care for you as part of our Fenchurch family.


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Review from Audrey D (Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after really well. I am not a social person have never had friends, a product of my upbringing. My parents were very Victorian and discouraged anyone visiting, they were awfully shy and I am also shy. The care home is excellent as are all the carers and staff. Thank you all very much.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you so much for your lovely review of Fenchurch House, we are so pleased that you've settled in so well with us.


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Review from Julie P (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken to Fenchurch Care home by ambulance for end-of-life care. He was extremely ill and unresponsive. Over the weeks he has gradually improved and he can now enjoy lunch in the dining room with the other residents and enjoy the dayroom. Fenchurch provides First class care. The staff are
all very friendly and helpful and the care they have given my father, I am sure has definitely prolonged his life. He is now happy and comfortable in their care for which I cannot thank them enough and he is able to safely and comfortably enjoy his remaining time on this beautiful planet earth in the beautiful surroundings of Fenchurch care home with the lovely staff they're looking after him.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House. It is our pleasure to care for your Father as part of our Fenchurch Family, we are very happy to hear that you are so pleased with his progress with us.


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Review from S H (Daughter of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Encouraged to join in all activities. The food and drink are of a high standard. Very very pleased with the care given. Staff very friendly. Nothing too much trouble. Dad settled well and is happy there.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for writing a review for Fenchurch House Care Home, we appreciate all comments and feedback. It is a pleasure to care for your father and we look forward to being able to welcome you to visit very soon.


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Review from Marion S (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, Wow, Wow!
My parents were due to go into Fenchurch for respite on 6th December 2020 whilst having a wet room installed at their home.
My father was suddenly taken into hospital two weeks prior to this. He went straight to Fenchurch on the above date and my Mum was there waiting for him. What
an emotional reunion it was! The Staff at Fenchurch could not have been any more welcoming.
Yes, they had to stay in isolation for 10 days but all meals etc were taken into their room and they had lots of chatter and banter which is always good. Mum and Dad decided to stay beyond their two weeks to include Christmas and New Year.
What a lovely time they had and the Christmas Day and New Year's Day meals were out of this world they say. Even champagne. Mum was able to join in with activities which she thoroughly enjoyed, even going outside with other residents and one of the Carers with hot chocolate to get some fresh air.
I truly recommend Fenchurch to anyone looking for first-class care and amazing food.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House, we are very touched by your kind words and comments. It was truly a pleasure to care for your parents over the Christmas period, we hope to see you and your family again soon.


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Review from Dave R (Son of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to this care home initially for respite care in October 2020 and she is still a resident after two months.
The staff at the home have always been very courteous and helpful, the facilities are excellent and the food is first class.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you so much for taking the time to write a review for Fenchurch House, we appreciate all comments and feedback. It's wonderful to hear that you are so happy with the care your Mother is receiving with us here at Fenchurch House.


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Review from John C (Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is a very strong example of what a care home should be. On researching the home a vast amount of thought has gone into the overall planning with gracious decor and facilities to keep the occupiers as part of their recuperation.
The staff have a warm attitude stemming from 'flash' meetings
every morning to make sure the home is run properly. A well organised, well-run establishment. Highly recommend to all.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for leaving a review for Fenchurch House Care Home, we appreciate all comments and feedback and I will pass your kind words on to our staff team. Thank you for your recommendation.


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Review from Sarah N (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in and out of hospital since September - Fenchurch House staff were fundamental in helping me to get Mum out of the hospital. She is very confused at the moment, however, everyone at Fenchurch House has worked so hard to ensure that Mum feels safe and secure and cared for. We are all
looking forward to Mum enjoying the activities and more interaction with others once the two-week isolation is over. I am very happy with where Mum is and feel relieved that she is being cared for so well. I wrote this review on Friday 13th at 8.30 in the morning. At 10.30 I had a call from Fenchurch House to say that my mum had passed away suddenly. I have to say that I am so grateful to everyone there for their kindness and love towards my mum. I cannot fault the way that they handled this situation and I will always be so reassured that my mum, despite only being there for 10 days, was loved by them all. I cannot express my gratitude enough. Thank you to you all.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you so much for taking the time to write a review for Fenchurch House at a very sad time for you and your family. Although we only knew your mother for a short time, she was very much part of the family here at Fenchurch House. Please accept our deepest condolences, and we send our thoughts and prayers to you and your family.


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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Fenchurch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Fenchurch House Care Home is calculated as follows: ( (265 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 272 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fenchurch House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Ganiyu

Ganiyu Lawal

Job Title: Home Manager

Joined: 2020

Ganiyu has worked in care for over ten years. He started as a Care Assistant and has worked his way up to Home Manager after being Deputy Manager and is always keen to progress. Ganiyu loves to chat with the residents, and their families, supporting them with all their care needs.


Hannah

Hannah Mills

Job Title: Senior Customer Relations Manager

Joined: 2023

Hannah is our Senior Customer Relations Manager at Fenchurch House Care Home, and she is responsible for ensuring the transition of your loved one into our home is as smooth as possible. Hannah takes a great deal of care to get to know each resident and their family.


Micky, Rachel and Donna

Micky, Rachel and Donna

Job Title: Well-Being Co-Ordinators

Our fantastic team of well-being coordinators go above and beyond to ensure residents are comfortable, engaged with and as happy as they can be.