I can't rate this home highly enough on so many levels.
M B (Daughter of Resident)
The quality of individual care provided by the whole team at Fenchurch is truly exceptional
Sarah P (Daughter of Resident)
The care home is welcoming and feels more like a quality hotel than a care home.
Mark S (Son-in-law of Resident)
All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
Visiting is normally allowed at any time. For current restrictions please refer to the website.
There is a large onsite car park.
Fenchurch House Care Home has a Review Score of 10 (9.972) out of 10, based on 24 reviews in the last 2 years. Over all time Fenchurch House Care Home has 53 reviews.
Review from Linda M (Daughter of Resident) published on 16 June 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for taking the time to leave a review for Fenchurch House Care Home, we are delighted that your mother has settled so well with us and now feels part of our family here at Fenchurch House.
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Review from M W (Daughter of Resident) published on 16 June 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for taking the time to write a review for Fenchurch House Care Home. We are delighted to hear how pleased you are with our home and our care of your mother. It is our pleasure to care for her as part of our Fenchurch family.
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Review from C H (Daughter of Resident) published on 7 June 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for taking the time to write a review for Fenchurch House Care Home, we appreciate all comments and feedback. It is our pleasure to care for your mother as part of our family here at Fenchurch House and so pleased she is enjoying her new home.
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Review from Lucy J (Daughter of Resident) published on 22 April 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for taking the time to write a review for Fenchurch House Care Home, we are very pleased that your mother has settled well with us and is happy. I will pass on your comments to the staff team.
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Review from Alan H (Son of Resident) published on 29 March 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for taking the time to write a review for Fenchurch House Care Home, we appreciate all comments and feedback. It's lovely to hear that you've been so pleased with your mother's stay with us, it was a pleasure to take care of her.
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Review from B I (Resident) published on 26 March 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for writing a review for Fenchurch House, we are very pleased that you've been happy with our care and support, it is our pleasure to care for you as part of our Fenchurch family.
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Review from Audrey D (Resident) published on 24 March 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you so much for your lovely review of Fenchurch House, we are so pleased that you've settled in so well with us.
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Review from Julie P (Daughter of Resident) published on 16 March 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for taking the time to write a review for Fenchurch House. It is our pleasure to care for your Father as part of our Fenchurch Family, we are very happy to hear that you are so pleased with his progress with us.
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Review from S H (Daughter of Resident) published on 10 February 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for writing a review for Fenchurch House Care Home, we appreciate all comments and feedback. It is a pleasure to care for your father and we look forward to being able to welcome you to visit very soon.
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Review from Marion S (Daughter of Resident) published on 5 February 2021
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for taking the time to leave a review for Fenchurch House, we are very touched by your kind words and comments. It was truly a pleasure to care for your parents over the Christmas period, we hope to see you and your family again soon.
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Review from Dave R (Son of Resident) published on 23 December 2020
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you so much for taking the time to write a review for Fenchurch House, we appreciate all comments and feedback. It's wonderful to hear that you are so happy with the care your Mother is receiving with us here at Fenchurch House.
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Review from John C (Resident) published on 23 December 2020
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you for leaving a review for Fenchurch House Care Home, we appreciate all comments and feedback and I will pass your kind words on to our staff team. Thank you for your recommendation.
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Review from Sarah N (Daughter of Resident) published on 17 November 2020
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Reply from Suria Webb, Home Manager at Fenchurch House Care Home
Thank you so much for taking the time to write a review for Fenchurch House at a very sad time for you and your family. Although we only knew your mother for a short time, she was very much part of the family here at Fenchurch House. Please accept our deepest condolences, and we send our thoughts and prayers to you and your family.
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The Review Score of 10 (9.972) out of 10 for Fenchurch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Fenchurch House Care Home is calculated as follows: ( (277 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 284 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fenchurch House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Aug 2022
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Job Title: Home Manager
Joined: 2020
Ganiyu has worked in care for over ten years. He started as a Care Assistant and has worked his way up to Home Manager after being Deputy Manager and is always keen to progress. Ganiyu loves to chat with the residents, and their families, supporting them with all their care needs.
Job Title: Senior Customer Relations Manager
Joined: 2023
Hannah is our Senior Customer Relations Manager at Fenchurch House Care Home, and she is responsible for ensuring the transition of your loved one into our home is as smooth as possible. Hannah takes a great deal of care to get to know each resident and their family.
Job Title: Well-Being Co-Ordinators
Our fantastic team of well-being coordinators go above and beyond to ensure residents are comfortable, engaged with and as happy as they can be.