The Belmont

John Comyn Drive, Worcester WR3 7NS
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9.9 51 Reviews
  • The Belmont, Worcester
Open from February 2022, The Belmont is designed to be a stunning, state-of-the-art community for seniors in Worcester. Set over three floors, The Belmont features a Cinema, Spa Suite, Hairdressing Salon, Cocktail Bar, Exquisite Lounges, Library, Private Dining and Bistro Restaurants. Multilevel sun terraces and balconies and an open-air quadrangle provide beautiful outdoor living spaces for residents, in addition to the ground floor suites enjoying direct access to the surrounding gardens.

This highly desirable, luxury care home provides a leading, person-centred residential and dementia setting where residents are treated with dignity, respect and compassion and encouraged to maintain independence and pursue active, meaningful lives amongst friends.

Companionship and real family values are at the heart of Sanders Senior Living's ethos. The passionate, dedicated and caring team of individuals ensure residents have a gracious and fulfilled quality of life.

An experienced and compassionate care are on hand round-the-clock to provide support to ensure needs are always met. To assist in this endeavour, the home utilises Mobile Care Monitoring, an award-winning technology evidencing care delivery. The Belmont has a dedicated area for memory care, designed to enable those they care for, who may need a bit of extra support, to maintain their independence in a safe and fully supported environment.

Care Provided by The Belmont

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Stephanie Howard (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for The Belmont

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact The Belmont to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Prior to the official opening of this brand new home, The Belmont will have a marketing suite available to visit and a helpful representative of the homes team will be able to guide enquirers through the homes' exceptional facilities and care services.


  • Parking
  • Parking is available at the home.


Total of 51, showing 1-20
9.9

The Belmont has a Review Score of 9.9 (9.863) out of 10, based on 28 reviews in the last 2 years. Over all time The Belmont has 51 reviews.

Overall Experience

  • 49
  • 2
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Date Published

51
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Overall Experience  Overall Experience 5.0 out of 5

My 85 year old Auntie has been struggling with her mobility the last 6 months and her current home has had to deal with the local river bursting its banks more than 3 times in the last 6 months meaning she has become very isolated.
Her NOK had a holiday booked and after a family meeting we were concerned
about her being alone for 7 days, so we looked into private respite for 7 days.
From the moment we walked into The Belmont we knew this was the right place for her. We were greeted by wonderful friendly staff and beautiful decor.
My Auntie really enjoyed her short stay and would definitely consider The Belmont as a permanent home in the future.

Reply from Stephanie Howard, Manager at The Belmont

Good afternoon Our team at the Belmont would like to thank you for this lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

Firstly I have enjoyed a week's stay whilst recovering from a hip replacement operation at The Belmont. Initially, I found the Admin staff to be most helpful and friendly. Upon entering The Belmont I found my room to be spacious and comfortable, not to forget being very warm considering the weather
at the time, -5! The bed was wonderful, especially with regard to the height. The food was excellent, staff was helpful. Although I didn't experience nursing care apart from a 5 o'clock change on a daily basis, which was always medications. I found the nursing staff to be both friendly and helpful. I would be happy to use The Belmont again!

Reply from Stephanie Howard, Manager at The Belmont

We would like to thank you for a lovely review. I will be sure to pass this on to the team at the Belmont. We hope you pop back in to see us. If there is anything we can do please let me know. Take care from all the team at the Belmont.


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Overall Experience  Overall Experience 5.0 out of 5

On the whole, a good respite experience for two weeks, Mum had experienced slightly different levels of care. Carers not always referring to the care plan regarding drinks and the usage of appropriate cups. Eating in the room a struggle due to the lack of a suitable over-bed table. Plates and bowls
being too heavy. Clothes not being unpacked on arrival, laundry not returned within a suitable time frame. After departure clothing still missing. The toilet flush system difficult for Mum due to zero arm strength.

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Overall Experience  Overall Experience 4.0 out of 5

The Belmont is a very friendly place, all the staff are helpful and respond very well, the environment is beautiful and well maintained, activities are well arranged and well delivered, staff are knowledgeable in their fields and deliver on it.

Reply from Stephanie Howard, Manager at The Belmont

I would like to thank you for your review. I will pass this on to the Belmont team. We hope you have a lovely day. From the Belmont team.


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Overall Experience  Overall Experience 5.0 out of 5

Another wonderfull event at The Belmont! The curry evening was just amazing! Thanks to all the hard work of the team we had a very special evening with Dad. For the last two-and-a-half years we have had so much fun at Dad's wonderful home. Thank you all so very much!

Reply from Stephanie Howard, Manager at The Belmont

Good afternoon, Thank you for this lovely review. Thank you for all ways supporting the Belmont, we are very lucky to have Dad with us.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at The Belmont since January 2024. I am so happy with how Mum has settled in and now sees the place as her home. She has a suite which comprises of a bedroom, bathroom, lounge/diner and kitchenette. We took in some furniture of her own and she really feels massively comforted by this.
The staff are so incredibly caring. They have become her family. Fantastic entertainment schedule with a wide variety of activities to please all tastes. Organised trips out, walks, indoor bowls and golf, pilates, talks, music, singing, cinema, food tastings, crafts, then some one-to-ones too for those who need that extra bit of care. There are four dining rooms serving delicious food all sourced locally and the chef and team supply a varied menu of freshly cooked, nutritional, tasty food three times a day. My mum says it's all delicious. We recently went to a family curry night which was brilliant food and wonderful family time. This has so been the right choice for us.

Reply from Stephanie Howard, Manager at The Belmont

The team at The Belmont would like to thank you for this lovely review. We are so lucky to have Mum with us, Mum brings so much joy to us all, and I have to say Mum's suite is one of my favourites. I would like to thank you for coming to our curry night, it was a fantastic evening. Thank you for all your support from your Belmont family.


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Overall Experience  Overall Experience 5.0 out of 5

The Belmont hosted a wonderful 68th wedding anniversary for both parents who are residents. The hospitality was outstanding and guests were welcomed warmly throughout the afternoon. The customer relations manager has been exceptional in her ability to arrange and communicate the celebration. Buffet,
drinks and cake far exceeded our expectations. A big thank you goes out to all the staff we helped Mum and Dad celebrate their special day.

Reply from Stephanie Howard, Manager at The Belmont

Good morning, I would like to thank you for this lovely review, and we are very happy Mum and Dad enjoyed their afternoon with the family.


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Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mum needed respite care while we went on holiday, after visiting numerous homes we went to the Belmont, where she immediately said I'm going there. Everything was dealt with smoothly and she had a good time, her words, when she went home we realised that she was happier and healthier
in The Belmont. She is becoming a permanent resident from next week which will give all our family peace of mind as she currently lives on her own. She will be sad to leave her home of 70 years but understands and is looking forward to meeting up with her new friends.

Reply from Stephanie Howard, Manager at The Belmont

Thank you so much for this lovely review, we have missed Mum so much and we as a team cannot wait for Mum to move in with us next week. We look forward to seeing you next.


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Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law became a resident here in June 2024, and myself, brother and her son noticed within 24 hours the change from her being crestfallen to showing signs of happiness and contentment. Three months on and the change in her demeanour is, to say the least, remarkable. I cannot thank the staff
enough for their dedication to ensuring the elderly are shown compassion and ensuring they are encouraged to join in the activities and become fruitful members of the home. It is by far the nicest atmosphere I have experienced when entering a care home (and I've visited a few).

Reply from Stephanie Howard, Manager at The Belmont

I would like to thank you for this lovely review. I will pass this on to The Belmont team. Have a lovely day and we look forward to seeing you soon.


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Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for two weeks respite. He finds adjusting to unfamiliar surroundings difficult. What a lovely surprise he had when he recognised two members of staff, the activities leader and the wonderful customer services lady, both of whom found time to pop into see him. From time to time. I cannot
fault the carers who did everything to help him (and myself) with his stay. Everyone was so friendly and caring. I would definitely use The Belmont again. Thank you to you all.

Reply from Stephanie Howard, Manager at The Belmont

Good morning Hilary. Hope you are well? It was so lovely to see you both at our 50s party last Friday. Thank you so much for this lovely review. I will pass this on to all the Staff. We look forward to seeing you Friday.


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Overall Experience  Overall Experience 5.0 out of 5

In 2023, our father decided he wanted a couple of weeks respite, so booked him into The Belmont. He and all the family were made to feel very welcome, and Dad was instantly put at ease by their friendliness. After two weeks, our father decided he'd like to stay in, and is still there, and very happy.
The home is excellently equipped and decorated to a very high standard.
All the staff are very kind, caring and very dedicated in each of their positions, which gives the home a lovely feel to it.
We cannot praise The Belmont enough and would definitely recommend this home for their loved ones.

Reply from Stephanie Howard, Manager at The Belmont

Thank you for your lovely review. I will pass this information over to the staff. We are very delighted that Dad chose The Belmont as his forever home. We all enjoy spending time with Dad.


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Overall Experience  Overall Experience 5.0 out of 5

I have just spent 2 weeks at the Belmont following surgery for a hip replacement. I was totally impressed by the accommodation, facilities and activities, food, complimentary treatments and of course the level of care available. Throughout my time there I was treated with the utmost kindness and respect
by everyone
and the whole experience seemed more like a visit to an upmarket hotel whilst knowing that help was at hand if needed, day or night. I would like to thank all staff, at every level, and of course the other residents for making me feel so welcome and I would not hesitate to recommend you in the future.

Reply from Stephanie Howard, Manager at The Belmont

I would like to thank you for this lovely Review. We hope to see you soon and if there is anything we can help with please let us know. Take care and all the Best From all The Team At The Belmont.


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Overall Experience  Overall Experience 5.0 out of 5

Our stay was very good, will moan about the food, not in keeping with the rest of the high standards.

Reply from Stephanie Howard, Manager at The Belmont

Good afternoon I would like to thank you for giving The Belmont this review. I Would like to invite you to come back to The Belmont for a meal with me in Private Dining. We have recently sourced local butchers and greengrocers to supply the home so you will certainly see a difference. I look forward to seeing you soon.


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Overall Experience  Overall Experience 5.0 out of 5

First impression elegant frontage with excellent parking. The hall and reception area very pleasant. Signage to facilities clear. Public rooms are very well decorated with seating and colour schemes restful. Catering facilities on each floor, excellent with linen napery. Glassware and crockery are substantial.
Food preparation and quality a little let down with undercooked vegetables, dubious main courses presented with little panache, drinks e.g. juices poor.

Reply from Stephanie Howard, Manager at The Belmont

Thank you for taking the time to complete this review. I would like to reassure you, that we have taken action on our Catering Suppliers. We look forward to seeing you soon at The Belmont.


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Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend The Belmont more highly. In every respect, it is the most wonderful home for my father.

Reply from Stephanie Howard, Manager at The Belmont

Thank you for this lovely review, I will share this with all staff at The Belmont.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has stayed at The Belmont for two weeks' respite and I cannot praise the management and staff enough for their kindness and care given to him. They welcomed myself and all my friends who visited and nothing was too much trouble.

Reply from Stephanie Howard, Manager at The Belmont

Thank you so much for this lovely review, I will pass this on to the staff. We miss you both already. Please feel free to pop in and see us for a coffee and cake when you pass. We look forward to seeing you both soon, and if you need anything please let us know.


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Overall Experience  Overall Experience 5.0 out of 5

In the time our Uncle has been here, he has come on in leaps and bounds walking much better and eating really well. The management and staff are all wonderful, nothing is too much trouble for them and they take really good care of our Uncle. There are plenty of activities and they try to get everyone
involved. The food is lovely, and the surroundings and decor are beautiful.

Reply from Stephanie Howard, Manager at The Belmont

The Belmont Team would like to thank you for a lovely review. We are very lucky to have your Uncle with us and enjoy our charts with him each day.


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Overall Experience  Overall Experience 5.0 out of 5

I find all the staff are kind and understanding this includes the maintenance who has been very helpful with a few issues. It is a pleasant place to visit and there are lots of activities to join in if they want to.

Reply from Stephanie Howard, Manager at The Belmont

Thank you for a lovely review, I will pass this on to all the staff at the Belmont.


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Overall Experience  Overall Experience 5.0 out of 5

Prior to Mom and Dad moving to The Belmont in Worcester, we visited two other private care homes in Droitwich. The other two have their good points but The Belmont surpassed our expectations. The Deputy Manager then, going back to January 2024. She handled the interview well. She reassured Dad about
accommodating his oxygen equipment properly and looking after Mom who has vascular Dementia.
The suite they have chosen is brightly lit because of the big windows. The staff keeps everything clean. The catering staff provide nutritious food on clean tables in the dining room. The laundry staff ensure that Mom and Dad’s clothes are properly washed and ironed. The care staff are pleasant and caring.
The Belmont has varied social programmes and the staff encourages everyone to join in. I am confident, that the lady as the new manager will succeed in running The Belmont effectively for the benefit of all the stakeholders.

Reply from Stephanie Howard, Manager at The Belmont

Thank you for this lovely review. the Belmont team are very lucky to have Mum and Dad with us, so thank you. We feel they have settled in very well.


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Overall Experience  Overall Experience 5.0 out of 5

Mum booked into The Belmont for respite initially then chose to stay there permanently. From our first visit, all staff were welcoming. The home is beautifully furnished. The bedrooms are large and have lovely furniture, as are the lounges and restaurants. Sadly, Mum was not there very long as she was
diagnosed with a terminal illness. We were kept up to date with her care and the care and nursing staff were just so lovely.
The care shown to our family was amazing. We were given a room to use so we could stay whenever we wanted to. We were all with her for most of her last week and we were all offered meals and drinks throughout that time. The staff kept checking up on us to make sure that we were ok. Mum was cared for there wonderfully until the end.
It was such a shame that she was not there for longer as she would have loved all the activities that are on offer every day.
I cannot recommend The Belmont enough. It is just a lovely home and we were so happy that Mum loved it too.

Reply from Sandie Preece, Manager at The Belmont

Thank you so much for your wonderful review, for the time we had your amazing mom with us was an honor and a pleasure. Such a kind heart, with a personality which made everyone smile. We also wish we had your mom with us for longer, she is missed dearly by all.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for The Belmont is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for The Belmont is calculated as follows: ( (288 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 328 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Belmont is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (8)

Stephanie

Stephanie Howard

Job Title: Home Manager

Joined: 2022

I started my career in care at 17 as a Care Assistant. I quickly developed a deep love for the role and knew that this was the career path I wanted to pursue. I went on to complete my NVQ Level 2 in Health and Social Care and enjoyed it so much that I continued with my NVQ Level 3.


I have been working at The Belmont since it opened in January 2022. I started as a Care Team Leader and was given the opportunity to become the Deputy Home Manager in August 2022. I have always taken pride in my work and am always eager to learn more.


In April 2024, I was given the chance to become the Registered Home Manager. I absolutely love working at The Belmont, where we truly feel like one big family. I am dedicated to doing my best for both my residents and my team, and I feel fortunate to spend each day with such incredible people.


Outside of work, I spend most of my time on the sidelines of a football pitch, cheering on my son, who plays for Worcester City.


Nicki

Nicki Brant

Job Title: Deputy Home Manager

Joined: 2022

I began my career in catering as a full-time chef. After having my two daughters, I found my passion when I started working in the care sector.


I joined The Belmont in January 2022 as a Care Assistant and progressed to a Care Team Leader role while completing my NVQ 3 in Health and Social Care.


My dedication to my role and our residents was recognised, and from this, I was offered the position of Deputy Home Manager. In my spare time, I enjoy spending time with my daughters, shopping, and jogging.


Carla

Carla Sidaway

Job Title: Customer Relations Manager

Joined: 2024

I am the Customer Relations Manager at The Belmont Care Home.


I have been in the care industry for many years with the odd break to try something new and have done a variety of roles from Care assistant, domestic assistant, team leader and front of house within the care sector.


I have a passion for exceptional customer service and have excelled in this within the care industry as well as other sectors too. I enjoy delivering service with a smile and enjoy helping others while offering reassurance and advice making me very approachable for others.


I started at The Belmont in June 2024 and have enjoyed getting to know the team and the lovely residents we have here already.


I am looking forward to watching it grow and being part of this home!


Lynda

Lynda Ballard

Job Title: Business Administrator

Joined: 2022

I am the Business Administrator for the Belmont.


I joined the Belmont Team right from the very beginning in January 2022. Previously my career was in Travel & Tourism, so I was new to the Care Industry, and I have learnt so much over the past few years.


I feel both Industries require the highest standard of Customer Service, and I am certainly an advocate for this. I am full of respect and admiration for all our staff members in all departments, who demonstrate daily, their skills and dedication, ensuring our lovely residents receive the best attention and care and are treated with such respect and kindness.


I love my role and consider it a privilege to be here, using my administration skills to support, residents, families and staff.


Mark

Mark Owen

Job Title: Lifestyle Co-ordinator

Joined: 2023

I am the Lifestyle Co-ordinator at The Belmont. I’ve been in my role since November 2023. Previously to this I worked in Coach Education at a local College for over 20 years before working for the Worcestershire Football Association.


I have always had a passion for helping people and helping them to have the best lives possible and that is no different at The Belmont where we pride ourselves on giving our residents the best daily lifestyle we can.


Away from work I enjoy most sports and spending time with my family.


Aleem

Aleem Aleem Khan

Job Title: Host

Joined: 2023

I have been working as a host at The Belmont for 11 months. I genuinely enjoy every aspect of my job and take pride in being compassionate and respectful toward our residents. Talking with them and listening to their stories is one of the highlights of my day.


Outside of work, I’m a big football fan and support Tottenham—watching the matches is one of my favourite pastimes.


Jess

Jess

Job Title: Dementia Champion

Hi, I’m Jess! My role as a Dementia Champion means that I can make a positive difference to our residents within their daily lives.


I am passionate about my job and enjoy building amazing bonds with the people in our care. I have always had a strong desire to help others and being able to make a significant difference makes me very happy.


Graham

Graham

Job Title: Dementia Champion

Hi, I am Graham! I am passionate about my role as a Dementia Champion.


I aim to be a good role model to staff, offering them help, guidance and support and extending this help to residents families too.


Together we can create a positive environment for our residents living with Dementia.


Frequently Asked Questions about The Belmont

What types of Care is The Belmont registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Belmont provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does The Belmont have?

There are 74 Single Rooms.

What are the Facilities & Services at The Belmont?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Belmont to the centre of Worcester?

1.7 mile(s) as the crow flies, distance by road may be significantly further.