Launton Grange

Skimmingdish Lane, Bicester OX26 4AE
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9.7 77 Reviews
  • Launton Grange, Bicester
Launton Grange is an All-inclusive lifestyle care home located in Bicester. The home features luxurious social spaces and attractive décor, while maintaining the feeling of a warm and welcoming home.
The home provides various activities to keep the residents engaged.

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Care Provided by Launton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Zoe Spillane (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Launton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Launton Grange are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Launton Grange has plenty of onsite parking for visitors.


Launton Grange Reviews (77)

Total of 77, showing 21-40
9.7

Launton Grange has a Review Score of 9.7 (9.695) out of 10, based on 26 reviews in the last 2 years. Over all time Launton Grange has 77 reviews.

Overall Experience

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Date Published

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Review from David B (Husband of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff, good facilities. To improve I feel that more information could be provided about basic safety e.g about how to respond to fire alarms, (especially in each bedroom) and making sure respite residents are made aware of what is going on each day.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for taking the time to write a review, we will absolutely take your comments on board, but if you do have any specific concerns please don’t hesitate to speak to our team, who will always be happy to help.


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Review from A W (Son of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at the Launton Grange Care Home for over two years and the staff have been amazing in their care and dedication they have shown towards him. The home is well-run and I would not hesitate to recommend it to anyone looking for a caring home for a relative or loved one.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for taking the time to leave a review, it’s lovely to hear that your father is well-settled here with us. We will pass your review to the team at Launton Grange.


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Review from Philippa S (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Searching for the right care home for a loved one is a challenge but from the moment you arrive at Launton Grange the property and grounds are welcoming and when you go in it feels like a hotel/home from home. It’s safe and secure.
Accommodation is perfect, clean, well equipped.
The social areas
and dining areas are comfy, homely.
The staff are amazing. Friendly, caring (not just for the residents but for the families too).
Launton Grange offers peace of mind that you can be sure that you or your relative will be well looked after.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for taking the time to write such a lovely review, we couldn’t ask for more! We like to think of Launton Grange as one happy family, made not just of staff and residents but also their families. You are always welcome to join us and we are glad that we are able to give you the peace of mind that they are safe and cared for.


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Review from Henry W (Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
We are very well looked after by the nice staff.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you so much for your review. We’re so pleased that you feel well looked after at Launton Grange.


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Review from R W (Son of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The actual care staff are lovely but they are vastly understaffed to the point that we have safety concerns. Residents are regularly left unattended in the day room while staff are dealing with personal care on wings. The food is good, and very fresh and they do cater for fussy eaters! The laundry is
done regularly and well but items of clothing do go missing on a regular basis. The overall experience is good but could be improved.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for your feedback. We pride ourselves on giving the very best care to our residents and their loved ones, so we appreciate you getting in touch. Please be assured that our staffing levels are based on the needs of our residents and generally run above the required allocation. The Home Manager at Launton Grange would be more than happy to discuss these concerns with you in person and at your convenience so please do not hesitate to contact her should you wish.


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Review from C S (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has spent two weeks at Launton Grange by way of respite care. the whole admission process and quality of care have been first-class. Thank you.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for taking the time to write a review, we are glad we could offer a first-class experience. Dad will always be welcome at Launton Grange, whether that should be for another period of respite care or just for a coffee and a chat.


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Review from Linda N (Sister of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always very impressed with the standard of care and facilities.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for your review – we always aim to impress and it’s nice to hear we achieve it!


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Review from Sandra C (Sister of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good facilities, room excellent and happy and helpful staff. Thank you for looking after my sister so well.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for your lovely review, we are glad we could look after your sister and give you some peace of mind.


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Review from E W (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Launton Grange is a lovely home for my father-in-law. He gets excellent care and enjoys the activities organised he particularly likes the cinema. We all had a lovely evening at the recent cheese and wine party another successful event organised by the brilliant activities coordinator.

Reply from Charlotte Jackson, Customer Care Administrator at Launton Grange

Thank you for leaving this lovely feedback for Launton Grange. It's great to hear that your father-in-law is enjoying the varied activities program in the home we hope he's been able to watch some of his favourite movies in the cinema room! We're so glad you all had a good time at the Cheese and Wine Evening, and we hope to see you all again soon for the next event.


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Review from B W (Son of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems to have settled in well although it has taken a bit of time. He has made a number of new friends. The activities are more female based hopefully more activities for males could be introduced. The staff are excellent, very caring and enjoy their work.

Reply from Charlotte Jackson, Customer Care Administrator at Launton Grange

Thank you so much for your review. We're so glad to hear that your dad has settled in at Launton Grange and is forming new friendships in the home. We'll be sure to pass on your feedback regarding the activities in the home to the team if your dad would like to do any specific activities, please don't hesitate to tell our Activities Coordinator who would be happy to organise something for him. Thanks again!


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Review from K C (Granddaughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting my nan and gran I had the opportunity to join in the Cheese and Wine evening. The residents looked very happy and the staff make a lot of effort. A wonderful social event which everyone really appreciated. Thank you.

Reply from Charlotte Jackson, Customer Care Administrator at Launton Grange

Thank you for your review. We're so pleased to hear that you, your nan and your gran enjoyed Launton Granges Cheese and Wine evening. The team at Launton Grange are always there to listen to what activities and events our residents and their families want to do next please don't hesitate to let them know if your or your loved ones have any ideas. Thanks again!


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Review from Gillian S (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been at Launton Grange for six months now, Mum is very happily settled. The facilities and care are fantastic. The staff are wonderful and extremely helpful, and the links with GPs, hairdressers and chiropodists are very effective. Mum is establishing good relationships with staff and residents
and is appropriately encouraged to join in activities when necessary. She always appears smartly dressed, clean and tidy and very cheerful. Thank you, everybody.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for your review. We’re so happy to know that your mother has settled in and forming new friendships in the home. We hope your mother is enjoying the activities on offer and being pampered in the home’s salon! Thank you again.


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Review from Shelly R (Granddaughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Launton Grange a couple of weeks ago, my grandad has been made to feel very welcome. It definitely has a home-from-home feel about it. The staff all seem lovely and put us at ease with settling my grandad in. I would highly recommend Launton Grange to others.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for your lovely review and recommendation. Our care team at Launton Grange is dedicated to making our residents’ transition into the home as easy and stress-free as possible, so its great to hear that your grandad felt welcome in his first few weeks with us. We’ll be sure to pass along your message to the team.


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Review from R L (Relative of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Place and grounds are lovely and well kept.
Staff are very friendly.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for your review. We really appreciate you taking the time to leave such great feedback for our team at Launton Grange.


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Review from J R (Granddaughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grannie likes the singing and the cakes. The people are lovely, very kind and very welcoming. Clean and tidy, and the bedrooms are large and spacious.
Treat Grannie well and check in to make sure she is ok.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for leaving such a kind review for Launton Grange. We’re so glad your grannie is enjoying her time living with us – and the delicious cakes baked by our kitchen team! We’ll be sure to pass on your message to the team.


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Review from Pearl W (Friend of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my friend has lived at Launton Grange. Her walking has improved, and she has lots of people around her just in case she needs support. Staff are very friendly and support my friend with all aspects of daily life. If there is a problem, it is transparent and dealt with in a friendly manner. The
activity support worker puts her heart and soul in; thinking up new ideas to entertain people and looks forward to more.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for your review. It’s so important to our care team at Launton Grange that our residents feel encouraged to take advantage of our activities and entertainment facilities, so that they can live each day to its fullest. It’s great to hear that your friend feels supported, and that our care team have been able to help her to improve her walking. We hope she enjoys walking around the fantastic gardens in the home!


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Review from K R (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is kept clean and tidy.
Mum's room is always clean and fresh.
The care is above and beyond excellent.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for leaving these kind words for our care team at Launton Grange. We’re extremely proud of our care team at the home and all they do for our residents. We’re sure your mum will continue to enjoy her time living with us. Thanks again!


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Review from L D (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Launton Grange for nearly four weeks. She has settled in really well as it's a huge change for her. The staff are truly amazing - nothing is too much trouble. They are caring, and considerate and ensure all her needs are catered for. Her room is lovely and the facilities
are like living in a five-star hotel! Thank you.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for leaving these kind words for our care team at Launton Grange, who will be thrilled to hear that you feel your mother has settled in well in the home. We’ll be sure to pass along your message to the team. Thanks again!


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Review from N R (Daughter of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have now been very happily settled in Launton Grange Bicester for over eight months. It is so reassuring to see they are receiving simply the best care. I was caring for them prior to it so was difficult to trust that someone would match my high standards! Well, Launton Grange certainly
does! They are cared for lovingly by the fabulous staff. The food is excellent and the activities are varied and great fun. All this is a lovely purpose-built home that oozes love. Thank you!

Reply from Terri Kidd, PR Executive at Launton Grange

It’s great to hear such lovely feedback for our care team at Launton Grange, thank you! We’re very proud of our care team for their dedication to giving the best care possible to our residents, so it’s great to hear that your parents are both happy and settled in the home. Thanks again!


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Review from E R (Granddaughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents are super happy at Launton Grange care home. The staff are exceptional; they are always smiling and looking after the residents in such a caring Manor. My grandparents couldn't be happier; thank you, Launton Grange.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you so much for taking the time to leave this kind review for Launton Grange. We’re extremely proud of our care team at the home and their dedication to our residents’ happiness and well-being. We’re so glad that your grandparents are doing well and feeling happy in the home. Thank you.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Launton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Launton Grange is calculated as follows: ( (233 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 305 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Launton Grange is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Annie

Annie Hogg

Job Title: Front of House Manager

Joined: 2020

Annie is the Front of House Manager at Launton Grange


Zoe

Zoe Spillane

Job Title: Home Manager

Joined: 2023

Zoe is the home manager at Launton Grange


Aimee

Aimee Oram

Job Title: Activities Coordinator

Joined: 2024

Aimee is an Activities Coordinator at Launton Grange.