Launton Grange

Skimmingdish Lane, Bicester OX26 4AE
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9.7 77 Reviews
  • Launton Grange, Bicester
Launton Grange is an All-inclusive lifestyle care home located in Bicester. The home features luxurious social spaces and attractive décor, while maintaining the feeling of a warm and welcoming home.
The home provides various activities to keep the residents engaged.

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Care Provided by Launton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Zoe Spillane (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Launton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Launton Grange are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Launton Grange has plenty of onsite parking for visitors.


Launton Grange Reviews (77)

Total of 77, showing 41-60
9.7

Launton Grange has a Review Score of 9.7 (9.695) out of 10, based on 26 reviews in the last 2 years. Over all time Launton Grange has 77 reviews.

Overall Experience

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  • 11
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Date Published

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Review from P W (Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is good, lots to do, everyone is kind. Days can be fun.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for your review, the staff at Launton Grange will be so glad to see such positive feedback.


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Review from P S (Friend of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Launton Grange a few months ago, she talks very highly of the staff and the activities that take place and she always praises the cooking. It's put everyone's mind at ease knowing how well my friend is being looked after and she already looks so much better since she has moved in.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for sharing your review. Our team at Launton Grange work hard to provide a wide range of entertaining activities, and a variety of tasty, nutritious menu options for our residents. It’s wonderful to hear that your friend is doing so well at Launton Grange – I’ll be sure to pass on your kind words. Thank you!


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Review from D G (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since June of 2021 while recovering from her stroke. The caregivers and the home staff deserve bonuses and have been outstanding through some very trying times of the pandemic and other challenges. The lifestyle manager does a great job in ensuring the residents remain involved
and active. It is a beautiful facility and a plus for Bicester.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you for sharing your experience of Launton Grange. We are extremely proud of our dedicated staff team and their hard work and continued support. I will be sure to pass on your kind words to the team at Launton Grange, the staff will be delighted to receive your feedback.


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Review from J W (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get on well with all the staff who are helpful and kind. I am with all my care, and I treat the staff with respect as should be. I have no compassion and am very happy here. Thank you.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you for taking the time to share your experience of Launton Grange. It is lovely to hear you are enjoying your stay with us here at Launton Grange. I will be sure to pass on your kind words to the team.


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Review from P M (Son of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited two care homes with no atmosphere and where the residents all appeared to be in God’s waiting room before getting to Launton Grange, this place was a revelation!
We moved Mum to Launton Grange in November 2021 from her home due to advancing Alzheimer’s Disease. Our experience to date
has been totally positive, the care given to Mum has been exemplary and she has very much become part of the Launton Grange family. We know that she is safe and her every need is being catered for. The staff go beyond the call of duty at every opportunity and the activities keep all the residents active and involved. A big thank you to them all for all that each and everyone of them does for the residents.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you for sharing your experience of Launton Grange. It is wonderful to hear how well Mum has settled in and how supportive the staff have been in helping with the transition, giving you peace of mind. We are extremely proud of our team here at Launton Grange and their continued dedication. I will be sure to pass on your kind words.


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Review from Louise A (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Launton Grange after a short stay in hospital. Everyone was really helpful and mum moved in on Christmas Eve. All the staff have been incredibly supportive and mum has settled in really well. Mum loves to go for walks, and the staff have facilitated this passion. There are lots of activities
for mum to join in with, and it has been a pleasure to see mum being so active. The staff have really encouraged mum to try new things. The communication has been excellent and everyone responds very quickly to any questions. The staff at Launton Grange have kept me fully informed as to how mum is doing and have also been very supportive to my Dad. They are as they say one big, very happy family. It is a fabulous care home which I would highly recommend.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

On behalf of all of us at Launton Grange I would like to thank you for sharing your experience. How wonderful to hear your Mum has settled in well and continuing to enjoy her walks as well as joining in with the many other activities here. We pride ourselves on promoting each individual’s lifestyle choices and supporting everyone to continue doing the things they enjoy. Its so important to us that not only the residents are supported, but also the families and loved ones, as we appreciate how difficult it can be for everyone to adapt. I will be sure to pass on your kind words to the team at Launton Grange.


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Review from Daphne D (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident at Launton Grange in November 2021. It was never our intention to put him in a care home but as his vascular dementia got worse we realised we could no longer care for him at home. Launton Grange has been an answer to all our prayers. The transition could not have been easier and
all the staff are true professionals. Thank you to all from the Manager down to kitchen/laundry staff.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

We take pride in knowing you have had such a positive experience at Launton Grange. It is so reassuring to hear that the staff have been so supportive and attentive with both yourself and Dad during his move to the home. We are extremely proud of our whole team at Launton Grange so I will be sure to pass on your kind words to the team at Launton Grange.


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Review from M W (Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that it is a very good home.
The staff are always very helpful.
Food is plentiful and good.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you for your review of Launton Grange. It is great to hear you are enjoying living with us and that you are finding the team helpful and the food good. We will be sure to pass on your kind words to the team at Launton Grange.


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Review from Barbara W (Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so nice.
I have good neighbours and friends.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you for taking the time to review Launton Grange. It is wonderful to hear you have settled in well and you have made some lovely friendships at Launton Grange. We will be sure to pass on your kind words to the team.


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Review from Kelly H (Granddaughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad has only been in Launton Grange for a week and the difference in him is incredible, he doesn't stop smiling and I have never seen him so happy, to the point he has said don't take me home. All the staff are angels I have never met a bunch of people so amazing and caring so thank you so so much
for making grandad smile again.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you for taking the time to review Launton Grange. How wonderful to hear that your grandad has settled in so well at Launton Grange. It is an absolute pleasure to have him with us. It can be such a difficult process for everyone involved but it is good to hear how supportive the staff have been at Launton Grange to make this as smooth as possible for you all. I am sure your Grandad will continue to make many more happy memories with us at Launton Grange. I will be sure to pass on your kind words to the team.


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Review from Nicola R (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted to have found Launton Grange for my mother who couldn't be happier she loves her beautiful room, tasty food, lovely gardens, variety of activities/outings, and most importantly all the carers are so friendly, professional, and just wonderful!


My father also lives with dementia and

has settled in so well that we have made the very easy choice to make Launton Grange his permanent home having only gone in for respite care.

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Review from Kathleen R (Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive, caring, extremely well looked after.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you for taking the time to review Launton Grange. We are so pleased to hear you have had such a lovely experience while living at Launton Grange. I will be sure to pass on your kind words to the team at Launton Grange.


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Review from D M (Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good welcome, but I have only been here for a short time.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you for taking the time to write a review for Launton Grange. How lovely that you have had such a warm welcome at Launton Grange and it is so nice to have you with us. I will pass on your comments to the team at Launton Grange.


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Review from Helen S (Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is a complete revelation, everyone is so friendly.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you so much for taking the time to review Launton Grange. I am so pleased you have had such a positive experience whilst living at Launton Grange and that all the staff have been welcoming. I will be sure pass on your kind words to the team at Launton Grange.


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Review from Monika M (Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is extremely good. So much dedication to detail and individually a lot of attention. They do respect that I am a diabetic type one. They do put on a lot of entertainment with a great deal of attention for all ages and abilities. Always cheery and helpful. The food is excellent and varied, always
fresh and hot. The atmosphere is very calm and considered. Our maintenance man is extremely polite and helpful and hard working.

Reply from Rebekah Steward, Customer Care Team at Launton Grange

Thank you for taking the time to review Launton Grange. We are so happy you are having a lovely stay with us here at Launton and that everyone has been so welcoming and supportive. We pride ourselves on ensuring that there is a wide variety of activities to suit all individuals so it is so nice to hear there has been a few things that have been appealing to yourself. I will be sure to pass on your kind words and compliments to the staff at Launton Grange.


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Review from Susan S (Niece of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the standard of care for my aunt very good. She is taking part in sessions that she would never have attempted before her stay with you. The home is always clean and well cared for making it a cosy and pleasant place to be.

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Review from Harry N (Grandson of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been a resident since January, after a stay in hospital due to Covid.
He was living on his own and had Carers visit 4 times a day.
My Mum, brother, and I would also visit but he was quite lonely at times.
Since he went to live at Launton Grange he has made many friends and always says
how nice the staff are to him and all the other residents, it’s lovely to see him happy and healthy. Thank you for looking after G-Dad.

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Review from Jack NK (Grandson of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home with incredible staff that are always doing their best to ensure the residents are well looked after and treated as though they are part of the family. Wouldn’t think twice about recommending if anyone asked.

Reply from Kristyna Hunt, Customer Care Team at Launton Grange

Thank you for taking the time to review our home. It is wonderful to hear that you would recommend us and we are extremely proud of the family feel, safety, and comfort that our homes provide for our residents. We will be sure to pass your comments to the team as positive feedback means a lot to us all.


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Review from Liza M (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been staying at Launton Grange for respite care since May. All the staff are incredibly kind, caring and always willing to help. My mum always looks well presented and has been very content. She is well supported when striving for her independence and encouraged to mobilise in a safe manner
with her rollator. We are all very satisfied with everything the staff have done.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We are so pleased to hear your mum has settled into her new home well. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from Emma N (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father went to stay at Launton Grange for a couple of weeks respite back in January and he’s still there and has moved in permanently, he absolutely loves it.
There is always something to do, so many activities to take part in, all the staff are amazing with the residents.
Dad loves the lifestyle
manager she’s so encouraging and gets him involved, she’s really bought him out of his shell.
Dad really looks forward to another staff member going in, whether she’s there to sing or do a music quiz etc.
He’s always telling me that, nothing is too much trouble for any of the staff, if they can do it, they will.
I would highly recommend Launton Grange to anyone who is looking for a safe and happy place for their loved one, they are treated like part of the family.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Launton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Launton Grange is calculated as follows: ( (233 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 305 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Launton Grange is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Annie

Annie Hogg

Job Title: Front of House Manager

Joined: 2020

Annie is the Front of House Manager at Launton Grange


Zoe

Zoe Spillane

Job Title: Home Manager

Joined: 2023

Zoe is the home manager at Launton Grange


Aimee

Aimee Oram

Job Title: Activities Coordinator

Joined: 2024

Aimee is an Activities Coordinator at Launton Grange.