Launton Grange

Skimmingdish Lane, Bicester OX26 4AE
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9.7 77 Reviews
  • Launton Grange, Bicester
Launton Grange is an All-inclusive lifestyle care home located in Bicester. The home features luxurious social spaces and attractive décor, while maintaining the feeling of a warm and welcoming home.
The home provides various activities to keep the residents engaged.

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Care Provided by Launton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Zoe Spillane (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Launton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Launton Grange are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Launton Grange has plenty of onsite parking for visitors.


Launton Grange Reviews (77)

Total of 77, showing 61-77
9.7

Launton Grange has a Review Score of 9.7 (9.695) out of 10, based on 26 reviews in the last 2 years. Over all time Launton Grange has 77 reviews.

Overall Experience

  • 64
  • 11
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Date Published

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Review from Viki S (Daughter-in-law of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came for a two weeks stay and insisted to our family that it would only be for two weeks - to give me and my husband a respite and for herself to have different surroundings and see people her own age.
She absolutely loves it at Launton Grange and she adores the staff there so she
asked us if she could stay! It was a total surprise to us! That she wanted to stay but as we have seen with our own eyes all the different entertainment she enjoys and all the activities she can do and loves the staff we realised that she loves it and we wanted her to be somewhere she feels comfortable and at home! I can’t tell you how happy we are to see her so happy - learning things and enjoying herself so much! My husband said ( her son ) that she looks ten years younger! And that Launton Grange care home has lifted her spirits! Thanks again to all the staff there for making my husband happy knowing that his mother is having so much fun and enjoyment! Xxx

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Chris W (Son of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved to Launton Grange and it could not have been a more pleasant and easy experience. All of the carers have been fantastic, nothing is too much trouble, they have all been brilliant. I know my mum has settled in and is happy as out phone calls are now short because she is busy
doing some activity or talking to someone - this is perfect. I also would like to mention the facilities - these again are excellent and could not be better. A brilliant experience!

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you so much for your review. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Joyce T (Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident since October 20; all the staff are very helpful and caring.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.


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Review from Michelle T (Granddaughter of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers for looking after my nan you are all doing a wonderful job. She has now got her life and independence back and it's all thanks to your lovely care home and care staff. I would highly recommend this lovely welcoming care home to anyone. When I came to visit my nan
for the first time in June this year she was so happy and that made me happy to be able to leave her knowing she was safe and well cared for. Thank you so much again for everything you are doing.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Mavis S (Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, I only came for two weeks to give my son and daughter-in-law a rest from caring for me. I made it clear to them I was only staying that long. But after one week I told my son I was staying for good. The staff have been so good, kind and helpful. I'm so happy, bless them all. I do hope I have
a good few years more here.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team as they will be happy to receive such lovely feedback.


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Review from Anne S (Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had nothing but kindness shown to me.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from G W (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and welcoming. They managed to accommodate my friends stay quickly. My friend is not easy to manage due to dementia but seems to have settled in less than a week. They give as much attention and care as expected considering that my friend needs nursing care. Launton Grange is
very clean and the rooms are lovely. I would recommend it for those ready for care.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review, we really appreciate you taking the time to share your experience with us. We aim to make make a real difference to the lives of our residents. We will ensure the team receive your message.


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Review from Jenny A (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always well cared for. She thinks the staff are wonderful and so do I. Nothing is too much they are always very happy to do anything for her.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Colin A (Son-in-law of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care. No complaints.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from S W (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and are happy to feedback information and listen to advise on what may help the resident settle in. They show care and compassion and are very encouraging and understand that the process may take a while. All the staff I have encountered have been professional and had a friendly
smile. I would highly recommend this home. Thankl you to all.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Marilyn R (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Launton Grange has been a lifesaver for me and my sisters. The home takes such great care of dad giving him all the care and attention he needs. It is like a 5-star hotel, the rooms, staff, food, and public areas are amazing giving all the residents a wonderful friendly environment to reside in. Nothing
is too much trouble and individual requirements are all taken care of. I have told my own children to book me in when the time comes.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review of Launton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Gillian W (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been at Launton Grange for two months. He settled well. His room is beautiful, clean and comfortable with a good aspect over the garden. The staff are marvellous. He spent a short time in hospital and the staff worked hard to keep me up to date with his care plan. They also sourced
all the equipment he now needs.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Jennifer M (Daughter-in-law of Resident) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had a nasty fall and on her release from hospital we took the decision to put her into respite care. Launton Grange could not have been more helpful or caring. From our initial contact, our phone calls and queries were answered promptly and the staff were always helpful. Despite restrictions
due to Coronovirus we were able to call the home by telephone to talk to our relative and we were also able to visit in a Coronovirus safe environment strictly adhering to Government guidelines; it was never too much bother for us to visit or call. If we were worried about how my mother-in-law was progressing on her road to recovery we were always able to contact the home and ask for updates on her health. I have no hesitation in recommending Launton Grange as the care we received was professional, caring and helpful. All the staff that we spoke to were friendly, cheerful and genuinely seemed to care.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review of Launton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Katherine W (Daughter of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were introduced to Launton Grange by local advisement. My elderly mother who suffers from vascular dementia and mobility issues was at another home locally, and initially, we decided to move her as there were no visiting facilities during covid. Launton Grange has gone out of its way to welcome my
mother and care for her mental and physical needs beyond what she was currently experiencing. The manager and her staff have been excellent.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review of Launton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Jennifer A (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everybody very kind and caring. Nothing is too much for them. The home is very clean and everything is to a very high standard.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from C A (Granddaughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Launton Grange is as impressive on the inside as the outside. We are so grateful that we are allowed visits in the garden room to spend that much treasured time with our loved ones. The staff are ever so friendly and nothing is too much trouble. They even took us for a walk of the grounds so we could
see our relatives room from the outside. It gives us great comfort to know that she is so happy and cared for.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review of Launton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from J K (Wife of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and treat everyone with great thoughtfulness. From first entering Launton Grange, I found it welcoming and totally professional. As a daily visitor to see my husband, I have been impressed with the individual care all the staff have shown him. Due to COVID restrictions, we
can only meet outside even though it's cold, it's just good to be able to see him.

Reply from Rebecca Selkirk, PR Executive at Launton Grange

Thank you for kindly taking the time to write a review of Launton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Launton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Launton Grange is calculated as follows: ( (233 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 305 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Launton Grange is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Annie

Annie Hogg

Job Title: Front of House Manager

Joined: 2020

Annie is the Front of House Manager at Launton Grange


Zoe

Zoe Spillane

Job Title: Home Manager

Joined: 2023

Zoe is the home manager at Launton Grange


Aimee

Aimee Oram

Job Title: Activities Coordinator

Joined: 2024

Aimee is an Activities Coordinator at Launton Grange.