Sedgley Court

Brick Kiln Way, Gospel End, Dudley DY3 4BA
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9.9 59 Reviews
  • Sedgley Court, Dudley
Sedgley Court in Dudley opened in December 2020, and has all the finishing touches you would expect from a warm and welcoming home, with luxurious social spaces, attractive décor and freely accessible, secure, gardens. All 66 bedrooms are en-suite wet rooms, promoting person-centred care in a dignified manner. Each stylish room comes with a flat screen TV, DVD player, mini fridge and wifi.

Sedgley Court is more than just a care home - it is a lifestyle choice and the next chapter in your life.

Ideal Carehomes are proud to have been awarded Large Residential Care Provider at the Laing Buisson Awards 2022

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Care Provided by Sedgley Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah McGuinness (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sedgley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,577

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Sedgley Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Sedgley Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Sedgley Court has plenty of onsite parking for visitors.


Sedgley Court Reviews (59)

Total of 59, showing 21-40
9.9

Sedgley Court has a Review Score of 9.9 (9.899) out of 10, based on 25 reviews in the last 2 years. Over all time Sedgley Court has 59 reviews.

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Review from R S (Granddaughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is currently staying at Sedgley Court, she has been a resident for the past three months. I cannot thank Sedgley Court and all the staff enough for how they are looking after my grandmother. My grandmother has dementia, I was worried that she would not like it after leaving her own home,
but she has really settled in and that's down to the care of the staff. Her room is lovely and is kept clean, she has everything she needs and this has given me the relief to know she is safe and well. Meals excellent quality. The chef manages to cater for all the residents, the food is lovely, fresh, homecooked style. My grandmother's health and wellbeing has improved since being in Sedgley Court. All the staff treat my nan with dignity. The home is always so clean and welcoming and there are lots of places my family can sit with my grandmother around the home. The management team are always around to answer any questions. The manager, the front of house manager and another staff member are brilliant.

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Review from Susan S (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom had stayed in Sedgley Court before in 2022 so when she had to go into a home for palliative care, there was no other home mom and family would consider. Mom loved all the staff and everyone was kind, thoughtful and respectful at all times. Making sure mom was always comfortable and well looked after.
The family cannot thank you all enough.
Even when Mom sadly passed away they still looked after mom with love, respect and dignity.
Thank you all.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for taking the time to leave such a lovely review. Your mum was a lovely lady whose smile and positive attitude lit up the home, and she is very sadly missed by residents and the team alike. We are proud to have been able to care for your mum and thank you for your kind words and appreciation.


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Review from Janet C (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for two weeks of residential care whilst we were away on holiday. Pre-visit and induction were helpful in ensuring familiarity before her stay. Mum was warmly welcomed and was very well looked after. She enjoyed the activities on-site and took part in a visit to The Kingswood Trust on a minibus
with other residents. Her room was very comfortable and the lounges and other facilities were excellent. The food was lovely. All the staff were very friendly and Sedgley Court is very well maintained. I was reassured by happy conversations with her while I was away.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for taking the time to write a review, we are so very pleased that your mum enjoyed her respite stay with us, we hope it was as much of a holiday for her as it was for you! We try to keep our residents busy and entertained, It’s great that your mum could take advantage of a trip out. We hope you will think of Sedgley Court again if your mum requires any care moving forward, it would be lovely to see her again.


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Review from Dorothy W (Respite Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks in residence as my daughter was abroad on holiday. I found the staff and residents welcoming and friendly. The meals were excellent and there was a happy atmosphere in the house. If I had an opportunity to have another time spent on my own away from home I would seriously consider
a return visit. Thank you.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for taking the time to write a review, we are so pleased you had such a lovely time. We agree that Sedgley Court has a lovely atmosphere and we would welcome you back any time - until then feel free to pop in for a cuppa and a natter any time.


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Review from Adele H (Friend of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my mother to see her friend on Monday 26th June, who is a resident for two weeks at Sedgley Court. On arrival, we were greeted by a member of staff at the desk and another member of staff who took us to the floor where my mom's friend was. We were greeted by a senior member of staff on this floor.
We had a tour of the upper floor and were also told about all the facilities that are offered there. We had complementary drinks served; I had a lovely glass of wine. I would like to say what a nice and welcoming place this is. The staff were friendly, and one especially was exceptional who took the time to talk to us and show us around. Unfortunately, I can’t name this member of staff, but hopefully, upon reading this will know who she is!

Reply from Terri Kidd, PR Executive at Sedgley Court

We are so pleased you could visit and had such a lovely time. We have done some digging, and it was the lovely Lara who showed you around – I’ve passed your praise onto the home manager so she can get the recognition she clearly deserves! We hope your mother’s friend enjoyed her stay with us, and I think it goes without saying that you are welcome to visit any time. We will get the kettle on or pop the cork!


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Review from Ruth P (Sister of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently moved to Sedgley Court due to a rapid decline with Alzheimer's. I live in Australia and have not seen her in person for a few years due to Covid and travel restrictions, so I was very concerned about her new home and the level of care provided. I travelled over in February, and all
my worries were quickly dispelled as soon as I walked through the doors at Sedgely. The atmosphere, decor, amenities and general feeling of the place are just like coming home. My sister was relaxed and in good spirits, despite the huge upheaval she has undergone in the last six months - all testament to the outstanding care given at Sedgely Court. I visited every day for the week I was there, and each time, all the staff I encountered were wonderful. They are caring, dedicated and understanding of all the resident's individual needs. I am now back in Australia, and when I speak with my sister, I feel so happy knowing that she is in a lovely place and being looked after by the best.

Reply from Terri Kidd, PR Executive at Sedgley Court

What a wonderful review; thank you so much. It must have been a really worrying few years for you, not being able to visit with your sister, and while we can't take away the worry of the past, we are so pleased that you can go forward with the knowledge that your sister is safe, cared for and happy at Sedgley Court. We are very proud of our home and our dedicated team. We hope we get to see you again soon – please don’t hesitate to get in touch should you need any support.


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Review from C H (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, approachable and keen to help. The rooms are very comfortable, well laid out, and suit reduced mobility. Dad enjoys joining others for a chat when he wants and also the peace and quiet of his room which has a lovely view of Baggeridge Country Park. Dad is thoroughly
enjoying the quality, tastiness and choice of meals provided. It didn't take long for Dad to settle in to enjoy his surroundings and recover his well-being.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for the lovely review. We are pleased your Dad has settled in well and is enjoying the comforts of Sedgley court.


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Review from Wendy W (Daughter-in-law of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Sedley Court has been very positive. My father-in-law was admitted in June of this year and was welcomed from the very first day. Staff have made great efforts to get to know him and treat him as an individual. I cannot speak too highly of them. They are friendly, professional and approachable.
There are always interesting activities available for residents.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for your kind words. We are so pleased that your father-in-law has settled well and feels welcomed. It is very important to us that our residents feel at home and valued, and we are so glad that he feels this way. We agree that we have a wonderful staff, and we will make sure your praise is passed on. Thanks again!


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Review from Diane M (Niece of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff to be approachable, informative, friendly, kind and professional. My uncle's needs were noticed and taken care of. I found this care home to be of a high standard in both facilities and care.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for taking the time to review Sedgley Court so positively. We are very proud of our staff, they are the best of the best, and we are glad that they left such a good impression!


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Review from J M (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went in for respite care but sadly deteriorated rapidly. The care she received was excellent, and I know that, in different circumstances, she would have been very happy there. Even in a very short time, I could pick up on the friendly family atmosphere. Thank you to the manager and the team.

Reply from Charlotte Jackson, Customer Care Administrator at Sedgley Court

Thank you for your kind words in what must be a very difficult time for you. We are so glad that you feel mum was well cared for during her time living with us. We will make sure your thanks are passed on to the team.


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Review from Karen R (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very apprehensive about moving into care, but from the moment we walked in for her first visit, she was made to feel welcome and valued. Before she moved in, she was underweight, confused and completely lacking in confidence. Now, after eight weeks, she has gained weight and is so much healthier
and stronger. It is wonderful to see that she has regained her confidence and that her cheeky personality is back. She is involved in plenty of activities and outings, and every day she seems more content. Mum tells us that she feels cared for, secure and happy. The care provided is exceptional. All the staff are clearly passionate about what they do and have endless energy, good humour and patience. They treat Mum with respect whilst adapting their approach to suit her cheeky nature. The support they have provided to my sister and I has also been incredible, making the whole transition easy and worry-free.

Reply from Charlotte Jackson, Customer Care Administrator at Sedgley Court

Thank you so much for taking the time to leave this wonderful review for the team at Sedgley Court. We understand what a difficult decision moving into care can be for both our residents and their families, so we're glad that the team was able to make your mum feel welcome as soon as she arrived and give you and your sister peace of mind during the moving-in process. We're very proud of the team at Sedgley Court for putting our residents at the heart of everything they do, so it's great to hear that your mum is feeling much stronger and more confident now, and we hope she is enjoying the varied activities program at Sedgley Court.


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Review from Lynne B (Sister of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are more than happy with the care and staff, and management is very welcoming. I would recommend it to others.

Reply from Charlotte Jackson, Customer Care Administrator at Sedgley Court

Thank you for your review. We are so proud of our team at Sedgley Court, who always put their residents at the heart of the home. We'll be sure to pass your kind message on to the team.


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Review from Jayne M (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sedgley Court cared for my father for the last three months of his life with great respect, kindness and compassion. The management team are professional, efficient and always there for residents and their families. The facilities are exceptional. Particularly unique is the spacious lounge/dining room
where residents eat and spent a lot of their day. The team are developing the number of available activities. Occasionally medication and personal care were a little slow, therefore, the maintenance of sufficient staffing levels is vital for excellent care. I a so pleased that my father spent his last days in such a genuine and caring community.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you so much for taking the time to write this heartwarming review for Sedgley Court at what must be a difficult time for you and your family. The team will be touched to hear that your father enjoyed his stay and that you were pleased with the care they provided. Please know that we take all feedback seriously, and should you wish to speak to someone about your experience with the home, our Front of House Manager would be happy to arrange a meeting with you. We hope you and your family are well, and please don’t hesitate to get in touch with us again should you need anything.


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Review from Peter M (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Sedgley Court for a two-week respite stay on leaving the hospital, having previously lived alone. Had visited Sedgley Court and found the home manager most helpful with advice on an area I was not familiar with. Within a few days, my mother decided to move in on a permanent basis.
Rooms are clean and comfortable, the staff excellent and activities arranged daily. My mum is now as well mentally and physically as she has been for a long time and is happy and settled.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Sedgley Court. It’s wonderful to hear that our excellent team have been able to help your mum, and we’re so glad to know that she’s happy in our care home. We hope that she continues to enjoy living with us and that you feel welcome to visit at any time.


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Review from Catherine H (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness given to my husband during his stay were first-class. The staff were always friendly to the family when they visited and always happy to talk on the phone and take the phone to my husband to reassure him we were in contact.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for taking the time to leave this lovely feedback for our Sedgley Court team. We’re so glad to hear that you and your family felt welcomed during your husband’s stay and that you feel he was well-cared for. The care team at Sedgley Court consider our residents to be family and strive to brighten their day in any way they can. Thanks again!


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Review from P C (Stepson of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care has been given to my stepmom. The staff are friendly and helpful. The conditions are of a very high standard.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for your review. We really appreciate you taking the time to leave such great feedback for our team at Sedgley Court and we hope your step-mother continues to enjoy living with us.


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Review from Antony L (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Sedgley Court after a fall at home. She has received the very best care helping her recover. The food is excellent; my mother has really enjoyed the roast dinner and puddings. The staff are helpful and caring, pampering my mother while recovering. She is happier than she has been for
ages.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for leaving this review for our care team at Sedgley Court. Our kitchen team will be thrilled to hear that your mum enjoyed dining in the home, we’ll be sure to pass along your message. We’re so glad that your mum is happy and recovering well from her fall, we hope she continues to enjoy living with us.


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Review from S B (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean, and staff are very friendly. Nothing is too much trouble. My mom is very happy here.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for your lovely comments about Sedgley Court. It is great to hear your mum is enjoying living with us and we hope she continues to feel safe and supported. Thank you for your kind recommendation.


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Review from J M (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's physical and mental state was not too good when she moved into Sedgley Court, but within a few days, she had improved 100%. The staff at Sedgley could not be kinder or any more caring towards her. In fact, in less than two weeks of living here, she said how happy she is in her new home. Thank
you to everyone at Sedgley Court

Reply from Rebekah Steward, Customer Care Team at Sedgley Court

Thank you for taking the time to review Sedgley Court and for your kind words. It is great to hear your mum has settled in well to life in her new home and that the staff have been welcoming and accommodating. We will be sure to pass on your comments to the team.


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Review from John D (Son of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class staff and facility. My mum had a respite here and loved the care, staff, food and amenities. The staff were always caring and attentive. Always willing to assist my mum and always with a smile. Thank you, everyone, at Sedgely Court.

Reply from Terri Kidd, PR Executive at Sedgley Court

Thank you for leaving this amazing feedback for our caring staff at Sedgley Court. It’s great to hear that your mum was so happy with her stay. I’ll be sure to pass your review on to the team at Sedgley Court. Thank you.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Sedgley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Sedgley Court is calculated as follows: ( (270 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 297 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sedgley Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Emma

Emma Chaffe

Job Title: Home Manager

Joined: 2024

Introducing Emma Chaffe
Home Manager at Sedgley Court, Dudley
What does ‘kindness’ mean to you?


“ensuring all residents remain included, engaged and heard- nothing is ever too much and no idea is unachievable life does not stop moving into care if anything the sky's the limit”


As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


When asked what she enjoys most about her role, Emma remarked:


“I am always excited to see what myself and the team can achieve together. Staff and resident wellbeing is always at the front of my mind ensuring we all work together to enable all of those that live and work within our community achieve their goals”


Emma has also achieved much outside of work, with her proudest achievements being stepping out of her comfort zone for her new role and progressing her career .


Outside of work, Emma enjoys spending time with her family and dogs and also loves to travel and go to the gym.


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Helen Bullock

Job Title: Care Manager

Joined: 2024

Helen is the Care Manager at Sedgley Court.