Sedgley Court

Brick Kiln Way, Gospel End, Dudley DY3 4BA
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9.9 59 Reviews
  • Sedgley Court, Dudley
Sedgley Court in Dudley opened in December 2020, and has all the finishing touches you would expect from a warm and welcoming home, with luxurious social spaces, attractive décor and freely accessible, secure, gardens. All 66 bedrooms are en-suite wet rooms, promoting person-centred care in a dignified manner. Each stylish room comes with a flat screen TV, DVD player, mini fridge and wifi.

Sedgley Court is more than just a care home - it is a lifestyle choice and the next chapter in your life.

Ideal Carehomes are proud to have been awarded Large Residential Care Provider at the Laing Buisson Awards 2022

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Care Provided by Sedgley Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah McGuinness (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sedgley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,577

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Sedgley Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Sedgley Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Sedgley Court has plenty of onsite parking for visitors.


Sedgley Court Reviews (59)

Total of 59, showing 41-59
9.9

Sedgley Court has a Review Score of 9.9 (9.899) out of 10, based on 25 reviews in the last 2 years. Over all time Sedgley Court has 59 reviews.

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Review from C L (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Sedgley Court for two weeks respite whilst my mom recovered from hip replacement surgery. Dad was very well cared for. All the staff were very attentive and supportive. I would certainly recommend Sedgley Court. Thanks, everyone, for looking after my dad.

Reply from Rebekah Steward, Customer Care Team at Sedgley Court

Thank you for your review of Sedgley Court. It is great to hear your dad received all the care and support he needed during his stay with us. We are very proud of the dedication shown by our staff team, and I will be sure to pass on your kind words.


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Review from Mary D (Sister-in-law of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a visit to Sedgley Court to see my sister-in-law, through the help of the staff, nothing is too much trouble for them. I would say to anyone who is looking for a comfortable retirement; you can't fault it.

Reply from Rebekah Steward, Customer Care Team at Sedgley Court

Thank you for taking the time to review Sedgley Court. How lovely that the staff have been so welcoming and supportive. I will be sure to pass on your kind words to the team at Sedgley Court.


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Review from John D (Brother of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing my sister is in safe hands is as rewarding; thank you, Sedgley Court and all the staff. It is remarkable here.

Reply from Rebekah Steward, Customer Care Team at Sedgley Court

Thank you for taking the time to review Sedgley Court. How reassuring to know that you have peace of mind that your sister is safe and well cared for at Sedgley Court. I will be sure to pass on your kind words to the team.


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Review from Vicky H (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really happy here. The staff are kind, compassionate, caring and take care of all his needs. I feel confident and moire related knowing that he is safe and well looked after.

Reply from Rebekah Steward, Customer Care Team at Sedgley Court

Thank you for taking the time to write a review for Sedgley Court. I am so happy to hear how well your dad has settled in so well at Sedgley Court and is enjoying his time there. It is so lovely to hear that the staff have been so welcoming and supportive. It is great to know you have peace of mind that your dad is safe and cared for well as it can be a difficult process for all to adapt to such a change in environment. I will be sure to pass on your kind words to the staff at Sedgley Court.


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Review from Suzanne M (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in extremely well, considering he was fairly anxious about coming in. It seems he has made some lovely friends whilst being here. The staff are all so friendly; nothing is too much trouble. The home is absolutely beautiful. I have no doubt that he will want to come and stay again
for respite very soon. Thank you all so much for making my father and myself feel so welcome.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review and for the positive feedback. We are so pleased to hear you would recommend us, and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Stephen J (Nephew of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff treat my uncle as family and all contact with them myself has been polite and professional.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Mark R (Son of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trying to find the right care home for a loved one is a massive task and one of the most important decisions we have to make. I have no reservation whatsoever in recommending Sedgley Court to anyone in this situation. The staff are one cohesive team, led by a strong manager, all intent on delivering
the best standard of care possible for the residents, whatever that may look like for each individual. Mom has been at Sedgley Court now for a few months and the reassurances and promises we were given on being shown round have all come to fruition. Mom has had some difficult times over those months and each time the team at Sedgley Court have been tested, they have delivered, with many members of staff going well beyond their job description in order to deliver with the utmost level of professionalism. Sedgley Court is so much more than a care home; it is a home where the people care.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Amanda C (Daughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have settled in well. They cannot fault the care, staff or food. The building is well fitted, and the views are lovely; they enjoy watching the dog walkers.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Chloe R (Granddaughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has moved into Sedgley Court in April 2021, and I can honestly say it is the best care home I have experienced. On the day Nan moved in, we were allowed to help her settle in with staff all introducing themselves to us, and Nan throughout the day, and ensuring that we had everything we needed.
My nan has settled in so well, and all staff have been absolutely brilliant. Nan has dementia, so at times needs reassurance during periods of distress and upset, and each time, the care staff have been faultless in dealing with times of upset, using Nan’s life history to help distract and divert, highlighting the best person-centred care for each resident. The activities that Sedgley Court run is outstanding; they are currently doing around the world cruise, allowing residents to experience different cultures, music, dancing and providing new and stimulating activities. I would 1000% recommend Sedgley Court. I cannot thank all at Sedgley Court enough for helping Nan settle so well!

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Paul W (Nephew of Resident) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is currently at the home for a trial. However, she has decided to make this her new home as she feels so well cared for by the wonderful staff. She has been made to feel one of the "family" from the moment she arrived. She has had a tremendous improvement in the short time that she has been
a resident. She has regained her positive outlook and is looking forward to regaining her independence with the care and support of the staff.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Simon B (Son of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be more happy. Mum is happy here, thanks very much.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us, and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Kay R (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is at the home for a trial period and has fallen in love with the place and decided to make it her home permanently. Mom and I agree it is a lovely place and resembles a five-star hotel with fantastic facilities.
The food is outstanding, especially the puddings. The staff are amazing and professional,
and nothing is too much to trouble. They are all so caring, supportive and super organised.
Care is tailored to my mom's needs and includes family input. We are really happy with Sedgley Court; it is excellent.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Jacalyn P (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and sympathetic on first entering the home. Staff always have a smile. Mom is never left on her own, always something to do. There are cares on hand to support any activities, these include daily walks. Care is taken to make all residents feel good about themselves eg, doing hair and putting
on makeup. Food is excellent, with healthy choices. Health and safety are always paramount in the care of the residents. Strict covid rules ensure all residents are safe.
Rooms are cleaned daily and are always spotless.
I could not find a better place for my mom; she is in safe hands.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Val W (Daughter-in-law of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At the moment have only visited within Covid restrictions, so have not actually entered and seen the main part of the care home. I have been made very welcome, and the staff are extremely friendly and informative regarding my mother-in-law's health and well-being. The staff are very attentive and caring,
and my mother-in-law seems very happy in their company.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live, and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Julia B (Daughter-in-law of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What first drew us to Sedgley Court was the beautiful location nestled on the edge of the country park, and the accessibility to a secure manicured garden area with benches for the residents to enjoy the views.
What we also found was a very attentive team of staff that are willing to do anything
to make the stay as pleasant experience as possible during her isolation periods during the covid pandemic, following the strict guidelines as laid out by the Government, but without making her feel like she is on her own. We look forward to experiencing the full benefits of visiting her after covid as a nice experience with us to be able to share a meal with her as she tells us how nice the food is (this coming from a former hotelier, who would cook everything from scratch).
The only negative is the normal mobile phone reception, which can be a little hit and miss, but the staff are only too happy to take their roving phone or help her FaceTime.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review of Sedgley Court and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from David M (Brother of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my sister's residence at Sedgley Court was sadly cut short by her transfer to hospital, and subsequent decrease, we had the opportunity to meet face to face with her shortly after she moved in. We spent an animated hour with her, and found her enthusiastic about her accommodation, her carers,
and, not least, the food!
We had previously visited the home with her, and, on that and subsequent visits, were treated with courtesy and helpfulness by all staff we met.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you so much for your kind words regarding our home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We are so pleased to hear you would recommend us, and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Review from Heather A (Niece of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, when we met with the manager, we have had no cause for concern, everything is done with care, empathy and very professional. Having worked in the care sector myself, I cannot fault Sedgley Court, the building and surrounds are beautiful throughout, but that means nothing if the care is
not there to go with it, which is the top priority. With Sedgley Court it is the whole package, building and care go hand in hand. The management and staff they are caring, sincere, honest, helpful and go out of their way for the residents and visitors. They give you regular updates on your relative, which is very welcome and appreciated with this very stressful situation. It is always a pleasure to visit my Auntie. If I had to use one word to describe Sedgley Court, it would be excellent.

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review of Sedgley Court and for the lovely way you have described our home. We pride ourselves in making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Simon J (Son of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I began investigating long term care for my mother in the summer of 2020. She had been diagnosed with epilepsy and Alzheimer's.


I had a preliminary interview with the manager and was immediately impressed with her professionalism and passion for her work. A number of visits to Sedgley Court followed

as it was still in the process of being finished. I was bowled over by the design and beauty of it as it looked nothing like a 'traditional care home'.


I booked my mother in for one week's respite care in January, which turned into two followed by the decision for full-time residency. This was a momentous decision for me and the support I received from the manager and her staff has been phenomenal. It's incredibly difficult to leave the care of a loved one in the hands of someone else particularly when you live overseas. However, the decision has been made less challenging by knowing that my mother is in the best of care.


I cannot recommend the manager and her staff at Sedgley Court highly enough.


Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for your review of Sedgley Court. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. The staff team will be delighted to hear your positive feedback, which I shall be sure to pass on.


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Review from Julia A (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since first looking around my Mums care home, I have been extremely impressed by the quality of the care that she has received from all members of staff from management to carers and seniors to the fab chef!
Mum has been very poorly and came out of the hospital in a very fragile state. From the moment
she walked through the doors of this lovely building, she was enveloped in a wave of love and attention!
Mum has always lived independently, and now it is time for her to be looked after. I can’t think of a better place to entrust her safety and well-being too.
A very special home for a very special Mum!

Reply from Rebecca Selkirk, PR Executive at Sedgley Court

Thank you for kindly taking the time to write a review of Sedgley Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live, and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Sedgley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Sedgley Court is calculated as follows: ( (270 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 297 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sedgley Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Emma

Emma Chaffe

Job Title: Home Manager

Joined: 2024

Introducing Emma Chaffe
Home Manager at Sedgley Court, Dudley
What does ‘kindness’ mean to you?


“ensuring all residents remain included, engaged and heard- nothing is ever too much and no idea is unachievable life does not stop moving into care if anything the sky's the limit”


As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


When asked what she enjoys most about her role, Emma remarked:


“I am always excited to see what myself and the team can achieve together. Staff and resident wellbeing is always at the front of my mind ensuring we all work together to enable all of those that live and work within our community achieve their goals”


Emma has also achieved much outside of work, with her proudest achievements being stepping out of her comfort zone for her new role and progressing her career .


Outside of work, Emma enjoys spending time with her family and dogs and also loves to travel and go to the gym.


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Helen Bullock

Job Title: Care Manager

Joined: 2024

Helen is the Care Manager at Sedgley Court.