Old Sarum Manor

Rhodes Moorhouse Way, Salisbury SP4 6SA
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9.9 49 Reviews
  • Old Sarum Manor, Salisbury
Old Sarum Manor opened in 2020 with a brand new, state-of-the-art care home offering 24-hour residential and dementia care in beautifully designed surroundings and has built a strong reputation in the area as offering compassionate and professional care in hotel like surroundings, with high levels of communal space.

Its exceptional team of highly skilled and compassionate individuals has been put together to provide residents with the highest standards of care and happy lives.

The high-quality dining and wide range of resident-tailored activities form part of Old Sarum Manor’s Inclusive offering which has helped create this wonderful place to live. The home offers a bar, hairdressers, cinema, garden rooms, tea room and multiple lounges.

The home's fantastic Inclusive weekly fee of £1,545 for residential care and £1,595 for dementia care covers pretty much everything - beauty treatments, hairdressing, chiropody, having guests in to dine with you, trips, activities, newspapers, and much more. There are no hidden extras!

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Care Provided by Old Sarum Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mike Berkley-Blezard (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Old Sarum Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,545 – £1,545
    • Self-Funded Residential Dementia Care £1,595 – £1,595

  • Our fees are Inclusive of all hotel services and care, but also for everything else, from hairdressing, chiropody and your family in for lunch to trips.
    Accept LA funding plus Top Up
  • (these prices are only a guideline, please contact Old Sarum Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home


  • Parking

  • Old Sarum Manor has plenty of on-site parking


Old Sarum Manor Reviews (49)

Total of 49, showing 21-40
9.9

Old Sarum Manor has a Review Score of 9.9 (9.860) out of 10, based on 16 reviews in the last 2 years. Over all time Old Sarum Manor has 49 reviews.

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Review from M B (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came in for respite and liked it so much he decided to go back permanently. The rooms are high quality, the staff are really friendly. Couldn't be more pleased.

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Review from I H (Power of Attorney of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in here for around 18 months ever since she was widowed. They have always provided a first class care environment with the wellbeing of the residents being their primary focus, often going above and beyond what I have experienced elsewhere.
Recently my mother was admitted to hospital
after a subarachnoid haemorrhage and on her return the care attention and provision of extra aids to allow her to live a normal a life as possible have been second to none.
I am often consulted to see my views on new ideas and if I feel they are suitable and always kept informed of what is happening.
I would whole heartedly reccomend this home to anyone.

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Review from Barry K (Son of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very well appointed with spacious rooms and areas for social and recreational activity. Access is allowed to a pleasant garden area. Staff are attentive and do their best for a 102-year-old who has had to recover from two bad falls. Visiting is very flexible and the laundrette and
podiatrist are within the package. A physio is also to hand. Integration is encouraged by the staff with other residents. The staff are pleasant and very helpful at all levels.

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Review from Vivien S (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No words can describe the care and attention my Dad received at Old Sarum Manor. Right from the beginning of his stay until the sad time of his passing. Everyone was so kind, helpful and professional. Keep up the good work. Five stars.

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Review from Kirsty K (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since early May 2022, we were thrilled then with the level of care and we are still as thrilled now! Mum has settled really well, it took a few weeks but the patience and kindness of the staff made it a smoother process. Of course, I felt guilty leaving her but I never doubted
the commitment towards the care that was provided. Every week we receive a schedule of the week's activities which are varied, there's something for everyone. Weekly menus are on display and the quantity and quality are excellent. Residents are encouraged to eat together but it's not mandatory, they are encouraged to join in with activities but not forced and they are treated with dignity at all times. Yes as others say, it's not a cheap option but it is a flat fee, no extras and in comparison with other care facilities around the area, is very competitive. Good quality doesn't come cheap in any walk of life and the care sector is no different, you pay for what you get. Highly recommend!

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Review from Jan C (Friend of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to Old Sarum Manor in January when it became apparent that she could no longer manage alone at home as her short term memory and her coping skills were deteriorating. Her brother and sister-in-law and myself have Lasting Power of Attorney. I am a retired nurse and have experience
of working in Care Homes as well as the acute health care sector. I was very impressed with my initial visits to Old Sarum Manor when we were looking for long term care for my friend. The staff are all very professional, kind, courteous and helpful. The accommodation is beautifully furnished and decorated and 'homely', with a high standard of housekeeping. Residents are treated in a respectful and considerate manner. There are many, varied activities on offer, both within the home and visits arranged to other venues. The staff are very aware of the needs of the resident and also of the resident's family and friends. It is never an easy decision to move a loved one from their own home.

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Review from Daphne B (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Old Sarum Manor for 5 months now. Because of her dementia, she gave them a lot of trouble at first, but they coped with great patience and kindness, and she is more settled than I could ever have hoped. The food is fantastic too and has given her back her appetite.

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Review from Wendy F (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It wasn't easy moving my mother, who has dementia and restricted mobility, during Covid restrictions. She moved from outside of UK and had been in her previous care home for almost 5 years. The staff at Old Sarum Manor could not have been more helpful or welcoming. After several travel cancellations
- when it happened at short notice, Mum's room was ready and matters such as getting her registered with a GP/NHS/naming clothes etc were dealt with swiftly - special thanks to the staff. Initially I visited daily, but I need not have worried about Mum settling in! Nothing is ever too much trouble for the staff. The activities planner changes weekly and residents can participate as much or as little as they want - mum's favourite activity is watching others do them! When I collected Mum from her previous care home, she looked disheveled, distressed and uncared for. She looks so much better now! clean, cared for, hair and nails done and she's very happy. Thank you Old Sarum Manor!

Reply from Dennis Tahalele, Operations Director at Old Sarum Manor

Thank you for your kind words and we are very pleased to hear that Mum has settled in well during challenging circumstances. Please do let us know if there is anything we can do better.


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Review from Catherine M (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since January 2022.
Mum is safe, well cared for and happy.
The standard of cleanliness of the place is very high; it does not feel like a musty old nursing home! It’s more like a feeling of a 5-star hotel. It’s quiet and has the right level of activities for the residents.
The residents are encouraged to socialise together, and the staff do seem to encourage the residents to come out of their rooms, even if it’s just to eat their meals in the restaurant.
The care, on the whole, is excellent, a real effort is made to provide friendly, quality care.
I am very happy to recommend Old Sarum Manor for your elderly loved ones; it is certainly not cheap, but it’s a premier home with cheerful and attentive staff who do seem to genuinely care.
Any issues which have arisen have been carefully listened to and quickly addressed.
I can now visit my mum, have a cup of tea and a chat and spend quality time with her.
Keep up the high standards, Old Sarum Manor!

Reply from Dennis Tahalele, Operations Director at Old Sarum Manor

Thank you for taking the time to write such a positive review. We are equally pleased that you are able to visit the home again and spend some quality time with Mum. Thank you once again, and please do let us know if there is anything we can do better.


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Review from Jennie F (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father realised he needed to move to a care home following a stroke which left him dependent on personal care to help him, something almost impossible to organise as he was living in a cottage in the middle of nowhere.
The first care home he moved to initially seemed fine but it soon became clear
that it was falling short in many aspects of care, in particular providing dignity. We, therefore, had no option other than to move him and thank goodness we did. Old Sarum Manor is an absolute 10 out of 10; the care provided is second to none. Residents' needs and dignity are most definitely put first and foremost by all the staff, and the building and environs are absolutely beautiful with excellent facilities. It is extremely well managed by the team and nothing is too much trouble. When our father first moved in he was depressed and demotivated, but he is now so much happier, confident and at peace and I can't express how grateful we are to all at Old Sarum Manor for this.

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Review from Karen T (Daughter of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum’s care is excellent. The staff are compassionate, caring, friendly and helpful. The activities are well thought out and well run, giving Mum a varied day with lots of stimulation. The facilities are exceptional and just like a hotel! Bedrooms have lots of space to add their home comforts to make
them familiar. The ensuite is a wet room with storage for all their toiletries. I have to travel for over an hour to visit my mum, and I’m always made very welcome and have the opportunity to dine with Mum if I want. Really nice to sit and have a cup of tea with Mum or take her out for the day.
I highly recommend this care home and have already recommended one of Mum’s friends, who is currently trying out some respite. All the staff in this home, work really hard and love what they are doing, which makes it so much easier to relax in the fact that Mum is living in a lovely home.

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Review from Andrew S (Son of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since May 2021 and is very very happy here. The staff are caring and so very thoughtful. We lost my dad recently, and due to 'family politics, Mum wasn't taken to the funeral. But the staff stepped in and ensured she attended her husband of 70-years funeral. We can never thank
them enough for their actions that day.


The food is excellent (and my mums can be a very particular eater), the rooms are spotless, and the staff are angels; they actually care about their residents.


Old Sarum is the best care home in the area, and I can't praise or recommend it enough.
Thank you for all your support and help in difficult times.


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Review from Claire S (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are all incredibly friendly, working hard to ensure every resident has the very best care. The owners are very hands-on and immediately available for a chat at any time. My father, who has Alzheimer's, is definitely in the right place being looked after with empathy and love. The home
is welcoming, spotless, and the food delicious.

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Review from Emma J (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Sarum Manor is wonderful. My dad (who has Alzheimer's) tried another care home, but then we found Old Sarum Manor and couldn't be happier. The staff and management really go the extra mile to create a friendly, caring and stimulating home for their residents, and a welcoming environment for their
families too. It is beautifully decorated and has lots of different social spaces for residents to enjoy, wander between, and enjoy quiet time or social experiences. There is a great set of daily activities, which residents really enjoy, including baking, garden bowls, gardening, quiz night, movie night in the cinema and trips out. The recent BBQ with families was lovely too!

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Review from Dale B (Son of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went into Old Sarum for an initial 2-week stay just to see how she would get on, as she is a very independent lady but was starting to find things a bit tougher, so we thought a short stay may be best, before this, we had looked at many local facilities in the area, and to be honest,
most were quite good, but this stood out far better than any other, this place is a little gem.
All the staff are all really caring and friendly and take real pride in their jobs.
The home lends itself to be being in a five-star luxury hotel from the decor to the foods to the entertainment and the all-inclusive package is exactly what it says, all hairdressing drinks (including alcohol in the Sky Bar) day trips out, the list goes on, all in the price you pay, which to be fair is really good also.
I would highly recommend a visit if you are looking to place loved ones into a caring facility as you will not be disappointed here.
Thanks again everyone for making a tough decision easy.

Reply from Chris Babington, CEO at Old Sarum Manor

Many thanks for all your kind comments and for taking the time to put a review up, as this means a lot to all the team. Your Mum is a pleasure to look after, and she has really relaxed from day one, takes part in all the activities and is always smiling with her new friends.


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Review from Stephen R (Son of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, very personalised care, extremely kind and warm staff. I don't know what we would have done without Old Sarum; it is simply superb.

Reply from Chris Babington, CEO at Old Sarum Manor

Many thanks for your review and the amazing comments, which if you had to describe carers are the words we would all want to use. We always pass the comments to the team, who will be delighted to read this. We all hope you are ok.


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Review from Gwen H (Daughter of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. The care, attention to detail, the staff all combine to make the home feel like a 5-star home from home. My mother felt very safe and nurtured. She kept thanking me for having found Old Sarum. Most people dread going into care, but she loved it.

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Review from Lena M (Wife of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in for a period of 2-weeks for respite.
I can't recommend Old Sarum Manor enough. It had a very caring and considerate staff; they all took time to help and encourage my husband, which was not an easy task at times - I know. It was a calm and reassuring atmosphere.
Even one of the owners
of the residential home, who was very present on the floor and not just in his office, showed remarkable care and interest in all the residents.
The facilities were outstanding with 3-course lunch and dinner, or something else if needed. Also, coffee, tea, sandwiches and cakes are on-demand, even for me as a visitor. I even had supper with my husband and a glass of wine on one occasion included in the price.
The room was very comfortable with a wide bed, TV and plenty of space.
If and when my husband needs another visit like this or maybe longer necessary, I will not look any further than Old Sarum Manor.

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Review from Nick J (Grandson of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good:
Nice new care home with great facilities and an all-inclusive package.
Kind and attentive carers.
Easy to access
Good food.
Hair, nails and drinks included.


Bad: We were very disappointed that the lovely manager left her role soon after my Nan's arrival, she was a major reason for us choosing

Old Sarum Manor over others.
No telephone in her room, so when we call reception, they tell us they will get a phone taken to her and they will call us back, sometimes this can take a couple of hours and on several occasion, callbacks have not happened at all despite being told they will.

Reply from Chris Babington, CEO at Old Sarum Manor

Many thanks for your review. We are really pleased that you have found the facilities and home generally 5*. We are sorry that you have not always got through to your nan, or you have not been called straight back when your nan is unavailable. We will of course look at this and ensure you get called back when she is unavailable. We can fit a phone in her room for her, as several of our residents have. Managers do change and we have a fantastic team. We are very pleased that your nan's stay with us at Old Sarum Manor has been extended until Autumn.


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Review from B S (Wife of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has dementia and heart condition has just stayed at Old Sarum Manor and was made very welcome and looked after well.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Old Sarum Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Old Sarum Manor is calculated as follows: ( (162 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Old Sarum Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (3)

Amanda

Amanda Harrison

Job Title: Front of House Manager

Joined: 2020

Front of house at Old Sarum Manor


Michael

Michael Berkley-Blezard

Job Title: General Manager

Joined: 2023

Michael started his career as a Care Assistant, working with the elderly over thirty years ago. This has become a vocation, supporting people to maximize their quality of life. He then went on to work with People who had experienced brain injuries, where he progressed to Senior Care Assistant, and to Deputy Manager. Michael has also worked closely with people in the community, as well as in care homes. He was promoted to Home Manager where he worked in the private sector with vulnerable adults.


Michael has continued to develop his skills and training by working in several private organisations as a Manager. He has also been a Regional Manager working for a small care group, supporting people with learning disabilities within the community. Michael has come to Old Sarum Manor after working for an organisation for eight years.


He is passionate about care and supporting people to maximise their full potential. Michael is committed to developing services and helping people to feel fulfilled, developing a sense of belonging and pride in their home.


Tanya

Tanya Doyle

Job Title: Deputy Manager

Joined: 2022

Tanya brings many years of experience to the Deputy Manager role. Tanyas career has always been care-focused, working not only in care homes but as well as in the community and the NHS. She began working for us as a Senior Care Assistant and after swiftly proving her great knowledge, she was promoted to Deputy Manager. “I really like working for OSM because it allows me the flexibility to plan ahead with the 3 days on, 3 days off schedule, and because I get to work with such a great team, I feel inspired to advance my knowledge and skills.”