Sutton Park Grange

136 Birmingham Road, Sutton Coldfield B72 1LY
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9.8 76 Reviews
  • Sutton Park Grange, Sutton Coldfield
Sutton Park Grange is a luxury care home by Cinnamon Care Collection, who has been recognised as a Top 20 Most Recommended Care Home Group (2018, 2019, 2020, 2021) by carehome.co.uk, and is ideally situated along the Birmingham Road close to Sutton Coldfield town centre.

This beautiful new care home provides 56 spacious en-suite bedrooms including a community dedicated to the care of people living with dementia. For couples, or for those who would prefer additional space, there are 4 one-bedroom suites which include an en-suite bedroom, lounge and kitchenette. All ground floor rooms and suites have direct access to their own patio area and landscaped gardens, with the first and second floors boasting a number of large balconies off the communal areas. The home has been cleverly designed to make a number of smaller communities each with their own lounge and dining rooms.

Cinnamon Care Collection pride themselves on training and personal development and the Sutton Park Grange team benefit from an experienced management and training team. The home uses the latest electronic care plans with carers able to update records instantly via the Person Centred Software handsets.

The Sutton Park chefs prepare a sumptuous and varied menu and with the home boasting a private dining room, it's the perfect place for family celebrations. The dedicated activities team ensure hobbies and interests are catered for and with wonderful facilities including a cinema, café-bar plus a hair and beauty salon, there's plenty of opportunity for social interaction.

Care Provided by Sutton Park Grange

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Su Edmonds (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (56)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Sutton Park Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £3,000
    • Self-Funded Residential Dementia Care £1,500 – £1,550
    • RESPITE Self-Funded Residential Care £1,575 – £3,100
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,650
  • (these prices are only a guideline, please contact Sutton Park Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Onsite parking


Total of 76, showing 1-20
9.8

Sutton Park Grange has a Review Score of 9.8 (9.839) out of 10, based on 50 reviews in the last 2 years. Over all time Sutton Park Grange has 76 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Choosing a permanent residential care home for mom, who has Alzheimer's, is definitely up there with the most difficult decisions we have ever had to take.
We viewed many homes, but from the first time of visiting we were impressed with the level of professionalism, support, understanding and services
being provided.
There is a genuinely caring atmosphere, a respect for all the residents and understanding of what the whole family is going through. The facilities are well maintained and have the feel of a luxury hotel, whilst being safe, secure and fit for purpose.
To our surprise and great pleasure we have just found out our 82 year old mom has a talent for drumming something she has never done in her life!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your heartfelt review. We understand how challenging it can be to make such an important decision for a loved one, and we are honoured that you chose Sutton Park Grange for your mum's care.It's wonderful to hear that you felt welcomed and supported from your very first visit as our team is dedicated to providing a compassionate and respectful environment, not only for our residents but also for their families. We are delighted to hear that Mum has discovered a hidden talent for drumming as we love seeing our residents learning new skills and exploring new passionsThank you again for your kind words and trust in us.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has now had several respite stays at Sutton Park Grange over the past few months, and what a wonderful place it is!
The decor and ambience are incredible, but the staff are even better. The menu is varied and tasty, there are plenty of things to get involved in daily if you wish, but with the rooms
as plush as they are, spending time catching up on your favorite TV in your room is also a good option.
Dad is very impressed with Sutton Park Grange, so we can't recommend it enough!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your wonderful feedback! We are truly delighted to hear that your dad has enjoyed his respite stays at Sutton Park Grange. Creating a welcoming and comfortable environment for our residents is at the heart of what we do, and it's fantastic to know that both our team and our facilities have made such a positive impression. We look forward to welcoming your dad again in the future.


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Overall Experience  Overall Experience 5.0 out of 5

Dad was just in for a couple of weeks respite on the Ground floor. He settled in well assisted by the fact that he is already very familiar with everyone there as Mum is a permanent resident on the upper floor. The staff were all great as usual and made him feel very at home.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for choosing us for a respite stay and it was our pleasure to have Dad here with us and we will continue to look forward to seeing him on his visits here.


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Overall Experience  Overall Experience 5.0 out of 5

I have been here as a friend/companion of a resident. The attention and care I have witnessed is excellent. Being away from one's home could not be better replaced then at Sutton Park Grange. Attention to detail and quality of the surroundings is second to none. Staff at all levels are kind, approachable
and willing to help whenever needed. I would have no hesitation in recommending Sutton Park Grange to potential residents.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It has been a pleasure to have you both here and thank you for such lovely feedback that I will share with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mom went into Sutton Park Grange for extended respite care after a spell in hospital. Her physical and mental health has greatly improved. She has enjoyed the variety of activities and trips out that the home offers as well as interacting with the carers and other residents. The home is exceptionally
clean and offers a wide choice of meals to suit all tastes. All of the staff are very helpful, kind and supportive of mom's needs. I never worry when I leave after a visit. It is a lovely home with well-cared for residents.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to give us such positive feedback and it is a pleasure to to know that you never worry when you leave here after a visit.


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Overall Experience  Overall Experience 5.0 out of 5

Our close friend was a resident in Sutton Park Grange Care Home from January 2024 to December 2024 and throughout his time in this home we found the facilities, service, and residential care given to our friend to be of the highest standard.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your kind review, it was a pleasure to have had your friend as a resident here.


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Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, very professional with high standards. Happy my mum is being respected, understood and is settling into her new home. Food is lovely and plentiful. Good activities and everyone encouraged to join in.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your feedback and it is a pleasure to look after your Mum and we will ensure your kind words are passed onto the team.


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Overall Experience  Overall Experience 5.0 out of 5

When my friend first went into the home I was worried but to see her to happy and well looked after has really put my mind at rest. She is stimulated by the numerous activities, every effort is made to include all the residents where possible. Staff are friendly and inviting, always ready to help, offering
advice and support where necessary. A lovely friendly environment.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write a review regarding your friend who embraces every day here and we will ensure that we pass your kind words onto our team who work incredibly hard to support the residents here.


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Overall Experience  Overall Experience 5.0 out of 5

My mum had respite care for 5 weeks at Sutton Park Grange. From the beginning, everything was absolutely wonderful. The home itself is 5-star looking. But what makes Sutton Park Grange spectacular is the staff. From all, nothing is too much trouble and always on hand for assistance. I would like to
thank them all for taking great care of my mum. Wonderful and would highly recommend it. Thank you.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write a review and for recognising our staff - we will make sure we pass this on to them and it was wonderful to see your Mum recover so well and we hope she pops in to see us again soon.


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Overall Experience  Overall Experience 4.0 out of 5

The care home itself is beautifully decorated with lovely rooms. It has lovely friendly staff however the service to this service user was only adequate as carers did not listen to her requirements, i.e. did not administer medication on time, and her requests were ignored. The food was only adequate,
small portions, only lukewarm and again carers did not always serve up the full menu i.e. starter, main, sweet. At times she only received one course. Carers seemed to forget about her. Also when requests were made for a hot drink they appeared to have forgotten about her. Also on one occasion she requested an early shower and was told she couldn't have one as the carer finished her shift at 8 am. This was 6:30 am. This is an expensive care home and in my opinion should provide a much better attitude towards their residents.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

We are very sorry to hear that this was your friends' experience here, and if we had been aware of these issues and they were within our gift to control, we would have dealt promptly with them as we take all feedback very seriously, and actively seek it during a residents stay here. In view of the fact that these points raised are so unusual and certainly not the general feedback from our residents or their families, we will take them and hold a 'lesson learned' meeting to ensure that this is not repeated for any future residents. Thank you for the recognition of our lovely friendly staff as they work extremely hard to look after the residents here.


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Overall Experience  Overall Experience 5.0 out of 5

The welcome we received when viewing was amazing. The leadership/admission team did everything to make Mum feel like an individual and accepted. Adaptations were made to suit her needs and I could not have asked for anything more.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your review and for noting that we treat every resident as an individual, as this is something that we take pride in and work hard at. It has been a pleasure to see Mum adapting and settling into life here at Sutton Park Grange.


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Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my stay. Would highly recommend Sutton Park Grange.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It was a pleasure to have you stay with us and we hope that we see you again in the future.


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Overall Experience  Overall Experience 5.0 out of 5

Mum needed convalescence after a hospital stay and Sutton Park Grange was ideal. The en-suite room was spacious and very clean with a large comfortable bed and plenty of storage. Excellent bathroom.
The staff were lovely and took the time out to get to know Mum, providing the care she needed but also
respecting the space she sometimes required. The food was excellent with a lovely dining room. The menu was varied and definitely rebuilt Mum's appetite which was great.
Plenty of activities on offer, gentle encouragement from professional staff but no pressure to join in if she didn't want to.
From our first visit to look round we found all the staff, the admin staff, the carers, everybody very helpful and reassuring at a difficult time. They made the transition from hospital to care home to home less scary for mum and very welcoming and professional.
Would highly recommend it.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It was a delight to have Mum to stay and to see how much she improved during her stay here, thank you for choosing Sutton Park Grange.


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Overall Experience  Overall Experience 5.0 out of 5

Upon entering the main doors you're greeted with a warm welcome which makes you feel at ease. The surroundings are pleasant in the main room and also up on the dementia floor. The staff are brilliant.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for taking the time to write a review and I will ensure that your kind words are passed on to the care team.


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Overall Experience  Overall Experience 5.0 out of 5

Everything about the home was first class with lovely caring staff and wonderful accommodation.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

We are delighted that you had a wonderful respite stay, as it was a delight to have you here and we hope that you will come back and visit us soon.


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Overall Experience  Overall Experience 5.0 out of 5

Had a lovely time here on respite. Really cared for, meals were delicious. Staff work really hard. I've felt safe and comfortable. Would recommend it - happy to come back again. My friends enjoyed a treat on me in the celebration room. All was perfect - many thanks.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

We are so happy to hear that you enjoyed your respite stay, it was a pleasure to have you here and we look forward to welcoming you back.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in well and quickly got accustomed to his new surroundings. Management and staff have been obliging and accommodating to his/our needs.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write a review and it is good to see Dad enjoying life here at Sutton Park Grange.


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Overall Experience  Overall Experience 5.0 out of 5

Dad came to Sutton Park Grange for respite care after being in hospital for 5 weeks. He has had nothing but great things to say about the home, from the staff to meeting and getting to know other residents. The care given was second to none and as his son, I didn't have any concerns whatsoever about
the care provided and knowing not only was he safe but also enjoying his time at the home doing lots of activities, being fed delicious food and being entertained on a daily basis. I would highly recommend the home both as respite or permanent for anyone who has a loved one whose needs have now altered.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a positive review, it was an absolute delight to have Dad stay here and I have spoken to him since he returned home to invite him back to see us as we miss his cheery character.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Sutton Park Grange since February and I can honestly say that she hasn’t been happier for years! But it’s more than just happiness! My dad passed away after a 10-year battle with Alzheimer’s and as a result of caring for him, Mum’s world had become very small. Despite plenty
of family support, she was lonely so we already see a huge change in her personality, which is worth everything. All care homes have daily ‘activities’ but the quantity and quality of the activities offered at Sutton are second to none. Above all, they are of genuine worth to the individual. The rooms are beautifully appointed, the food is varied and the cafe is a great meeting spot for genuine pleasure and company.
The staff are friendly and supportive of the resident and the wider family. They genuinely care and remember details that matter.
For the first time in many years, I know Mum is happy and rightfully enjoying herself in a safe and loving environment. She is enjoying life again.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It is wonderful to see how Mum is enjoying the activities and fully embracing life here at Sutton Park Grange and we really appreciate hearing that from you as a family member. The whole team here do genuinely care about every resident and I will ensure they see your kind words and thank you for taking the time to write this review.


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Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to the team at Sutton Park Grange for the welcome given to Dad when he moved in at the end of January and the continued standard of care since. He has been able to personalise his room and takes an active part in exercise, arts and, now the weather is warming up, the garden. He looks
so much better than he did at the beginning of the year with consistent support, good food and company. The team have been able to provide practical advice to me and my siblings with the result that I find Dad's confusion much less distressing especially being confident that he is safe and looked after. Circumstances have meant some massive changes for Dad (and us) in a relatively short period. SPGs part in that has helped us all and will continue to do so. I live a couple of hours away so am a less frequent visitor than other members of the family. It was lovely to be greeted by name on my second visit!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write a lovely review and for choosing SPG for Dad's care, whom we love having here and it is an absolute asset to our garden!


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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Sutton Park Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.839 for Sutton Park Grange is calculated as follows: ( (513 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 595 Ratings = 4.839

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Park Grange is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (8)

Su

Su Edmonds

Job Title: General Manager

Joined: 2023

I am passionate about leading the team to deliver high-quality care, ensuring that residents can live well in a safe, kind and respectful environment that will enable independence and enhance the enjoyment of all we have to offer. I believe that families & friends are key to helping us to ensure we do the best for the residents.


I am a registered nurse of 30 years in a variety of specialities such as acute & emergency medicine, quality, falls prevention, stroke both acute & rehabilitation and for the last 10 years working in a large residential, nursing & dementia specialist home (clinical lead then general manager) Since the age of 26 all these roles have been in a leadership & management capacity.


I am a mother of one son and have a grandson, my family is very important to me. I recently got married & we have bought a renovation project in Stafford. In my spare time, I read fictional books and enjoy cross stitch. We also own a motorhome so enjoy exploring.


Annmarie

Annmarie Platt

Job Title: Deputy Manager

Joined: 2022

I manage a great team of care staff supporting them to deliver care that is of the highest standards to our residents. I carry out preadmission assessments for residents wishing to stay at the home and then work with the care team to construct a personalised care plan to meet their needs and deliver the care and support they require. I will then oversee all care delivered within the Home.


I have managed for over 10 years and greatly enjoy working within the care sector. I have supported many Residents and their families and have taken great satisfaction in helping them to settle into their new environments.


I am a Mom of four amazing Sons and a proud Nanny to a beautiful Granddaughter. In my spare time, I enjoy exploring new places with my family. I love all things Marvel and am a massive sci-fi fan. I love a variety of music genres but adore 80’s music and am a massive Elton John fan.


Karen

Karen Handley

Job Title: Home Admissions Advisor

Joined: 2021

I help families who looking for care for their loved ones but often have no idea of where to start. This can be an emotionally difficult time for the families, and I take my time to understand what their needs are, find out about their relative, the life they have lived and provide them with the relevant details on all aspects of the care we offer. I will then organise the assessment, paperwork & move in, before handing over to our amazing care team who help the residents settle into their new lives here at Sutton Park Grange.


Ben

Ben Stevenson

Job Title: Activities Co-Ordinator

Joined: 2023

My role as activities coordinator is to organise meaningful activities for the residents which are tailored to dementia where appropriate.
I used to run a surf and yoga retreat in Sri Lanka before moving back to the UK and where I worked in a nursing home as a care assistant and activities coordinator for three years before coming to join the team at Sutton Park Grange.
Out of work I enjoy walking in Sutton Park and practicing Yoga.
I also plays the Handpan and like playing this to the residents too!


Sam

Sam Smallwood

Job Title: Head Chef

Joined: 2021

My Job Role is to Cook the food for Our Residents and their families if they wish to join us for a meal in our Celebration Room. I plan the menus to meet the resident’s nutritional needs and to suit their likes and dislikes. I order all the food daily. Everything is freshly prepared by myself and my team.


Dawn

Dawn Bradnick

Job Title: Head Housekeeper

Joined: 2021

I joined Sutton Park Grange in April 2021. It was their goals and values that made me feel that I wanted to be a part of this team.
I manage all aspects of the housekeeping and laundry which includes maintaining the cleanliness of the home to the highest standards and ensure clothes for residents are cleaned, ironed, and returned in a timely manner. I am also responsible to keep my team up to date will all training especially the COSHH standards.


Matt

Matt Capewell

Job Title: Maintenance Manager

Joined: 2021

My overall role is to maintain the home. I carry our routine checks daily, weekly and monthly. I liaise and organise contractors and visits into the home as well as general repairs around the home like decorating and plumbing. I support with most residents move in’s with ensuring the rooms are ready but also helping them make their room their new home with little touches like putting their pictures on the walls.


Jenny

Jenny McKean

Job Title: Administrator

Joined: 2020

As a home administrator, I lead the Admin team and deal with the Finance, HR and Administration functions for the home. It is a varied busy role but also highly enjoyable. As the first point of contact for the home, we are here to help in any way we can.


I have a wide range of experience in both the public and private sectors. However, for the last seven years, I have spent in care. Working at the head office of a company that owned homes for adults with learning difficulties and mental health issues and then moved on to be an Administrator in a care home.


Frequently Asked Questions about Sutton Park Grange

What types of Care is Sutton Park Grange registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutton Park Grange provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sutton Park Grange have?

There are 56 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Park Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Park Grange to the centre of Sutton Coldfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.