I can honestly say that she hasn’t been happier for years!
Emma D (Daughter of Resident)
Thank you so much for all you have done so far for my mother. Five stars from me.
Nicola B (Respite Resident)
There is a genuinely caring atmosphere, a respect for all the residents
Dawn M (Daughter of Resident)
Onsite parking
Sutton Park Grange has a Review Score of 9.8 (9.839) out of 10, based on 50 reviews in the last 2 years. Over all time Sutton Park Grange has 76 reviews.
Review from Dawn M (Daughter of Resident) published on 20 March 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for your heartfelt review. We understand how challenging it can be to make such an important decision for a loved one, and we are honoured that you chose Sutton Park Grange for your mum's care.It's wonderful to hear that you felt welcomed and supported from your very first visit as our team is dedicated to providing a compassionate and respectful environment, not only for our residents but also for their families. We are delighted to hear that Mum has discovered a hidden talent for drumming as we love seeing our residents learning new skills and exploring new passionsThank you again for your kind words and trust in us.
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Review from N R (Son of Resident) published on 10 March 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for your wonderful feedback! We are truly delighted to hear that your dad has enjoyed his respite stays at Sutton Park Grange. Creating a welcoming and comfortable environment for our residents is at the heart of what we do, and it's fantastic to know that both our team and our facilities have made such a positive impression. We look forward to welcoming your dad again in the future.
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Review from Richard T (Son of Resident) published on 14 February 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for choosing us for a respite stay and it was our pleasure to have Dad here with us and we will continue to look forward to seeing him on his visits here.
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Review from Mollie S (Friend of Resident) published on 24 January 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
It has been a pleasure to have you both here and thank you for such lovely feedback that I will share with the team.
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Review from Julie R (Daughter of Resident) published on 16 January 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to give us such positive feedback and it is a pleasure to to know that you never worry when you leave here after a visit.
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Review from Kenneth P (Friend of Resident) published on 8 January 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for your kind review, it was a pleasure to have had your friend as a resident here.
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Review from A G (Daughter of Resident) published on 2 January 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for your feedback and it is a pleasure to look after your Mum and we will ensure your kind words are passed onto the team.
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Review from Brenda M (Friend of Resident) published on 29 October 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to write a review regarding your friend who embraces every day here and we will ensure that we pass your kind words onto our team who work incredibly hard to support the residents here.
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Review from Karen E (Daughter of Resident) published on 21 October 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to write a review and for recognising our staff - we will make sure we pass this on to them and it was wonderful to see your Mum recover so well and we hope she pops in to see us again soon.
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Review from H R (Friend of Resident) published on 14 October 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
We are very sorry to hear that this was your friends' experience here, and if we had been aware of these issues and they were within our gift to control, we would have dealt promptly with them as we take all feedback very seriously, and actively seek it during a residents stay here. In view of the fact that these points raised are so unusual and certainly not the general feedback from our residents or their families, we will take them and hold a 'lesson learned' meeting to ensure that this is not repeated for any future residents. Thank you for the recognition of our lovely friendly staff as they work extremely hard to look after the residents here.
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Review from Sue T (Daughter of Resident) published on 10 October 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for your review and for noting that we treat every resident as an individual, as this is something that we take pride in and work hard at. It has been a pleasure to see Mum adapting and settling into life here at Sutton Park Grange.
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Review from M H (Respite Resident) published on 2 October 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
It was a pleasure to have you stay with us and we hope that we see you again in the future.
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Review from L K (Daughter of Resident) published on 14 August 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
It was a delight to have Mum to stay and to see how much she improved during her stay here, thank you for choosing Sutton Park Grange.
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Review from J B (Sister-in-law of Resident) published on 6 August 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for taking the time to write a review and I will ensure that your kind words are passed on to the care team.
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Review from Dennis W (Respite Resident) published on 9 July 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
We are delighted that you had a wonderful respite stay, as it was a delight to have you here and we hope that you will come back and visit us soon.
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Review from L G (Respite Resident) assisted by family/friend published on 21 June 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
We are so happy to hear that you enjoyed your respite stay, it was a pleasure to have you here and we look forward to welcoming you back.
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Review from S F (Daughter-in-law of Resident) published on 7 June 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to write a review and it is good to see Dad enjoying life here at Sutton Park Grange.
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Review from David W (Son of Resident) published on 7 June 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for such a positive review, it was an absolute delight to have Dad stay here and I have spoken to him since he returned home to invite him back to see us as we miss his cheery character.
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Review from Emma D (Daughter of Resident) published on 16 May 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
It is wonderful to see how Mum is enjoying the activities and fully embracing life here at Sutton Park Grange and we really appreciate hearing that from you as a family member. The whole team here do genuinely care about every resident and I will ensure they see your kind words and thank you for taking the time to write this review.
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Review from A M (Son of Resident) published on 24 April 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to write a lovely review and for choosing SPG for Dad's care, whom we love having here and it is an absolute asset to our garden!
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The Review Score of 9.8 (9.839) out of 10 for Sutton Park Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.839 for Sutton Park Grange is calculated as follows: ( (513 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 595 Ratings = 4.839
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sutton Park Grange is based on 50 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 50 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Aug 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
I am passionate about leading the team to deliver high-quality care, ensuring that residents can live well in a safe, kind and respectful environment that will enable independence and enhance the enjoyment of all we have to offer. I believe that families & friends are key to helping us to ensure we do the best for the residents.
I am a registered nurse of 30 years in a variety of specialities such as acute & emergency medicine, quality, falls prevention, stroke both acute & rehabilitation and for the last 10 years working in a large residential, nursing & dementia specialist home (clinical lead then general manager) Since the age of 26 all these roles have been in a leadership & management capacity.
I am a mother of one son and have a grandson, my family is very important to me. I recently got married & we have bought a renovation project in Stafford. In my spare time, I read fictional books and enjoy cross stitch. We also own a motorhome so enjoy exploring.
Job Title: Deputy Manager
Joined: 2022
I manage a great team of care staff supporting them to deliver care that is of the highest standards to our residents. I carry out preadmission assessments for residents wishing to stay at the home and then work with the care team to construct a personalised care plan to meet their needs and deliver the care and support they require. I will then oversee all care delivered within the Home.
I have managed for over 10 years and greatly enjoy working within the care sector. I have supported many Residents and their families and have taken great satisfaction in helping them to settle into their new environments.
I am a Mom of four amazing Sons and a proud Nanny to a beautiful Granddaughter. In my spare time, I enjoy exploring new places with my family. I love all things Marvel and am a massive sci-fi fan. I love a variety of music genres but adore 80’s music and am a massive Elton John fan.
Job Title: Home Admissions Advisor
Joined: 2021
I help families who looking for care for their loved ones but often have no idea of where to start. This can be an emotionally difficult time for the families, and I take my time to understand what their needs are, find out about their relative, the life they have lived and provide them with the relevant details on all aspects of the care we offer. I will then organise the assessment, paperwork & move in, before handing over to our amazing care team who help the residents settle into their new lives here at Sutton Park Grange.
Job Title: Activities Co-Ordinator
Joined: 2023
My role as activities coordinator is to organise meaningful activities for the residents which are tailored to dementia where appropriate.
I used to run a surf and yoga retreat in Sri Lanka before moving back to the UK and where I worked in a nursing home as a care assistant and activities coordinator for three years before coming to join the team at Sutton Park Grange.
Out of work I enjoy walking in Sutton Park and practicing Yoga.
I also plays the Handpan and like playing this to the residents too!
Job Title: Head Chef
Joined: 2021
My Job Role is to Cook the food for Our Residents and their families if they wish to join us for a meal in our Celebration Room. I plan the menus to meet the resident’s nutritional needs and to suit their likes and dislikes. I order all the food daily. Everything is freshly prepared by myself and my team.
Job Title: Head Housekeeper
Joined: 2021
I joined Sutton Park Grange in April 2021. It was their goals and values that made me feel that I wanted to be a part of this team.
I manage all aspects of the housekeeping and laundry which includes maintaining the cleanliness of the home to the highest standards and ensure clothes for residents are cleaned, ironed, and returned in a timely manner. I am also responsible to keep my team up to date will all training especially the COSHH standards.
Job Title: Maintenance Manager
Joined: 2021
My overall role is to maintain the home. I carry our routine checks daily, weekly and monthly. I liaise and organise contractors and visits into the home as well as general repairs around the home like decorating and plumbing. I support with most residents move in’s with ensuring the rooms are ready but also helping them make their room their new home with little touches like putting their pictures on the walls.
Job Title: Administrator
Joined: 2020
As a home administrator, I lead the Admin team and deal with the Finance, HR and Administration functions for the home. It is a varied busy role but also highly enjoyable. As the first point of contact for the home, we are here to help in any way we can.
I have a wide range of experience in both the public and private sectors. However, for the last seven years, I have spent in care. Working at the head office of a company that owned homes for adults with learning difficulties and mental health issues and then moved on to be an Administrator in a care home.