Henley House

333 Henley Road, Ipswich IP1 6TB
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9.8 42 Reviews
  • Henley House, Ipswich
Henley House is the number 1 not-for-profit care home in Ipswich, featuring modern facilities and 66 beds and offering award-winning residential and dementia care.

The home has attractive views of the rolling Suffolk countryside and has a superb range of facilities including cinema, sky bar, tea room, garden room, several sociable lounges and dining areas. All bedrooms are well appointed and offer en-suite facilities, smart TVs, telephone point and Wi-Fi.

Yet, what makes the home special is its blend of superior quality with not-for-profit values and its unique Home for Life Commitment whereby no resident is asked to leave in the event their personal funds deplete while in care.

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Care Provided by Henley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Bewley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020

Funding & Fees Guide for Henley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,591 – £1,772
    • Self-Funded Residential Dementia Care £1,762 – £1,943
    • RESPITE Self-Funded Residential Care £1,591 – £1,772
    • RESPITE Self-Funded Residential Dementia Care £1,762 – £1,943

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Henley House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Henley House Reviews (42)

Total of 42, showing 1-20
9.8

Henley House has a Review Score of 9.8 (9.825) out of 10, based on 16 reviews in the last 2 years. Over all time Henley House has 42 reviews.

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Review from J R (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Henley House for a few months now and on every visit we have been welcomed by the very friendly staff. There are so many activities going on daily and families are invited to join in, it's a lovely atmosphere.

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for your kind words, it's good to know the team help residents and their relatives feel supported when there is a need for full time care. I will pass the lovely comments onto the team.


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Review from Raymond C (Resident) assisted by family/friend published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good, excellent. I have no complaints. I wish I had come here 10 years ago. The staff are all very helpful and friendly, I enjoy all the activities, there is always something going on. The rooms are all very comfortable. The views are excellent and I couldn't wish for anything more. The managers
are all very nice. I recommend living here, I love it.

Reply from Rebecca Bewley, Home Manager at Henley House

Such a lovely thing to say, it's very good to hear. Thank you, I shall share these comments with the team, and thank you are your family for being such active members of our Henley community.


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Review from Julie J (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to take the time to send this review because I think it is important to let people know the difference staff here make to people's lives. Our lovely Mum went into Henley House in 2023. We spent a long time choosing the right place and I have to say that from the moment we walked in we knew this
was right for Mum. Mum has dementia and needs dedicated care, every single one of the staff who care for Mum are absolutely fabulous. She is always clean, happy and well cared for. Any difficult problems are handled professionally and caringly. Management run the facility brilliantly and it is beautifully clean. The reception staff are smiley and welcoming. Any family concerns and feelings are considered and we always feel valued.
I have no hesitation in recommending Henley House to anyone who has a dear relative who needs deeper care, it is not a 'facility' it is a home as in a place for our loved ones to live in comfort and where we can visit and spend time with them.

Reply from Rebecca Bewley, Home Manager at Henley House

Dear Julie, what lovely words. I will ensure these are passed to the team as it is a pleasure do what we do, and yes the team are what makes it so special here at Henley House. Thank you for your review and continued support.


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Review from H C (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad unfortunately was only a resident here for just over a week on the dementia floor, my brother and I were very impressed with the care he received until he passed away unexpectedly.
We wanted mum to come here initially, for respite care after a lengthy and traumatic stay in hospital where she lost
a lot of mobility due to heart failure. We are very happy with the care mum received, especially as the care is complex. Small niggles but we feel confident they get addressed.

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for the lovely review. It has been a pleasure to enable Mum to improve from her stay in hospital and following the loss of her husband. Her specialist dietary needs are complex, but nothing we cannot handle and she has most definitely become one of the Henley House family of residents.


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Review from D P (Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived in the summer needing to change from intermittent care. I am now as fully independent as possible and enjoying my life. Thanks especially to the in house staff who make this possible every day. All make me feel as though I'm the only one, kitchen staff make the extra effort to make my diet
safe.

Reply from Rebecca Bewley, Home Manager at Henley House

It has been so lovely to see you flourish and become one of the Henley House family of residents. I am also happy to continue to be your 'personal shopper' for all your preferred specialist food, we try to go above expectations when these things make a difference to someone's day. It is also a pleasure for you to have your family here for celebrations, this is your home to use and all are welcome. So thank you for such a lovely review, I will pass on the comments to the team.


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Review from M W (Son-in-law of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Henley House, in my experience is the best care home I have visited. The building its self is very impressive, all the carers and seniors we have encountered, not to mention the cleaning staff have been amazing in the three years my mother in law has been living here.
It's hard to find anything to
grumble about. Highly recommended care home, in my opinion.

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you so much for your kind comments, I will pass these onto the team. They are indeed 'amazing' and I'm proud to lead such a caring group of people who strive to make the residents' lives as full as possible.


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Review from Steve D (Friend of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to be invited to the Xmas Quiz at Henley House and had a lot of fun. I loved the feel of the home, modern, clean and seasonally decorated. The event was very inclusive and laughs and smiles were in abundance.

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for your kind words, our quizzes are legendary and you are always welcome to attend, we definitely encourage our residents to live their best lives, so any suggestions for activities or events are always welcome. Thank you again and hopefully see you on a team at the next quiz!


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Review from S M (Respite Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently spent 3 weeks at Henley House for respite care following a fall although I booked for 2 weeks I was so comfortable and restful that I stayed for a further week. The staff were so kind and thoughtful, they need a special mention. I would certainly return to Henley House again.

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for a lovely review and it was a pleasure to have you and your little dog, stay with us. Always good to know when a respite extends or would happily return. You would be welcomed back and would be lovely to see you drop in for a coffee anytime.


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Review from Irene J (Respite Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a good reception when arriving at Henley House and quickly felt comfortable. Both staff and residents were ready to smile and introduce themselves. The room was clean and comfortable and felt homely. I enjoyed mealtimes with well-presented food and a good variety of choices. I enjoyed the activities
that were available to all with assistance to and from if needed. In all a good fill-in whilst the family were away.

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for a lovely review, it was a pleasure to have you stay and it would be lovely to have you return should you ever need us again.


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Review from G B (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living in Henley House for over a year now. It was really difficult for our family to see our Mum having to leave her home and husband of decades and live elsewhere. However, all the staff have been lovely. Very understanding, patient and compassionate. Everyone goes out of their way
to be friendly and welcoming and all take time to make my mum feel cared for. From the cleaners, caretakers, the dining room staff to the carers and seniors. The place is lovely, with bright surroundings and the view is spectacular from Mum's room, it's lovely looking out to see what you can spy in the distant countryside. Medical checks and monitoring are regular. The food is good, with things made on site and always extras on offer like freshly made milkshakes etc which Mum enjoys. The entertainment is good, the mental stimulation has been a real benefit to my mum. Events are organised which satisfy a variety of tastes, there's always something to be involved in if you want to be. Thanks to a great team!

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for such a lovely review. It is an absolute pleasure to have Mum and to support her to spend as much time with family and to go out and about on so many trips, from visiting the local to sailing. Thank you for trusting us to care for her when you had to make that difficult decision and for supporting the home to do so, as well as we can.


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Review from B R (Respite Resident) assisted by family/friend published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Henley House for respite was necessitated as my wife, my full-time kara, had to undergo surgery. When it became apparent that my two-week plans to stay were not long enough, my stay was extended for a third week for which we were both very grateful. On arrival, I was immediately made to feel
at home. The staff were friendly and welcoming. My ensuite room overlooked the countryside and horse paddocks and bird-watching potential. The room was very comfortable and well appointed and cleaned every day to a high standard. The food was varied and well presented with fresh fruit always available. I was fortunate to have visitors on most days who were always made very welcome by the staff. I would confidently recommend Henley House. It is very professional friendly and safe. I was comfortable and well looked after there. Thank you.

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for such a lovely review and for your comments to us that you were made to feel like 'family'. It was a pleasure to have you staying with us and lovely to meet all of you and all your visitors, we are here if you need us in the future.


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Review from Mrs Susan G (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been struggling at home since my dad died in 2021. I had been her main carer for many years, I had a stroke in 2022 and found it a struggle to care for mum as much as I would like to. Mum had a stay in the hospital and came out with carers but as time went on struggled to do many of her daily
living tasks. My sister and I looked at a few care homes in the area and found Henley House by far the best, they didn't have any vacant rooms but we and mum were willing to wait for a vacancy, and one came up. Mum moved in on November 1st 2023. Mum did find it hard at first, going from a big 5 bedroom house into one room, but the care staff, management, housekeepers, kitchen assistants, and even the caretakers were so kind, always found time to chat with mum, the entertainment staff encouraged mum to take part in activities going on in the home, and to our surprise she did.
Mum went into the home being pushed in a wheelchair, but within weeks was walking with a walking frame independently.

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for the lovely comments. It's been lovely seeing mum, who you said may keep herself to herself, joining in all the activities even if to watch. We've noted the score for food and are already making improvements guided by the residents, so all suggestions are welcome, anytime!


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Review from G D (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You looked after my mum for her last 14 months when we couldn’t. You treated her with respect, dignity and love and treated her as one of your family and we as a family will forever be in your debt. Thank you.

Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for the lovely comments, that is exactly what we aim to do and she very much was one of the family here. I will ensure your lovely comments are passed onto the team.


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Review from Lisa W (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Henley House never fails to deliver kindness and compassion.
All the staff are lovely, always smiling and happy.
Mum has been in Henley House for two and a half years and is very, very happy.
The social events are great - so much going on every week.
Well done to you all.

Reply from Rebecca Bewley, General Manager at Henley House

Thank you so much for the lovely feedback and for the support you give the home. It is a pleasure ensuring the residents lead their best lives, and I shall ensure your feedback is shared with the team.


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Review from L L (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so lucky that my parents are being cared for in such a lovely care home. The food is amazing, there are loads of activities put on for the residents. The staff are very caring and approachable. The home is kept very clean and tidy and we as family members always get offered refreshments when
visiting. We also enjoy visiting when singers are there, quiz nights, fayres etc.

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Review from D H (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in in January after being sent to another home straight from hospital. That home was truly horrendous. We spent some time looking at various homes for her before we decided on Henley House.
She loves her room and private bathroom and is really happy with the care she is receiving. She also
enjoys the food she is eating.
The activities are various and I am sure she might eventually join in although at the moment she is happy just waving to people as they walk past and saying hello.
A really lovely space for her to live and she no longer has the worry of dusting and cleaning her big bedroomed house

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Review from Sue B (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Mum's years living at Henley House, her illness and death and today her final journey from Henley House with refreshments after the funeral, I can only praise and thank all the staff. They are all outstanding in their care and compassion. We are so grateful for how they have looked after Mum
and us as a family, Thank you just doesn't cover it. We will always feel welcome if we pop in, even now that Mum has gone. Heartfelt thanks to you all - special shout out to Craig for arranging refreshments after Mum's funeral. Thank you.

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Review from Bev S (Daughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely modern building with plenty of lounges and dining areas which are well used. The individual rooms are a good size and Mum has a door to the garden which she loves.
All of the staff are friendly and willing to help both my mum and me. They take time to listen and understand.
The meals have been lovely, though I think they are short of a chef at the moment as other staff have stepped in to provide meals a few times, but the meals have still been very good.
The staff have helped us to get Mum's own recliner chair into her room and they test all electrical items.
There are loads of activities for the residents to join in and Mum loved dancing to the Elvis tribute. They had a lovely Halloween party and are now getting ready for Remembrance Day which will be very meaningful for all the residents.
Room cleaning is excellent and care staff are very good. All visitors need to wear masks in the communal areas at the moment which I think is sensible.

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Review from Kerry A (Cousin of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my cousin and her husband today and received a warm welcome from reception. The lounge/day room was very clean and fabulous decor. Staff were very friendly. I was very impressed with all the facilities and the guest's rooms are very spacious with lots of storage and tastefully decorated.

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Review from S T (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents recently moved into Henley House together. My sister and I reviewed and visited many other homes but none matched Henley House. The building is stunning, very modern, airy and spacious. It sits on the edge of Ipswich and has the most spectacular views across paddocks and farmland. More important
than that though are the management and team. Every single person who works at Henley House are caring, kind, respectful and friendly. They have bent over backwards to help our parents settle in. The food is excellent as are all the facilities.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Henley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Henley House is calculated as follows: ( (159 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henley House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager

Joined: 2020

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining the Henley House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!


Frequently Asked Questions about Henley House

What types of Care is Henley House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Henley House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Henley House have?

There are 66 Single Rooms.

What are the Facilities & Services at Henley House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Henley House to the centre of Ipswich?

2.0 mile(s) as the crow flies, distance by road may be significantly further.