Henley House

333 Henley Road, Ipswich IP1 6TB
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9.8 42 Reviews
  • Henley House, Ipswich
Henley House is the number 1 not-for-profit care home in Ipswich, featuring modern facilities and 66 beds and offering award-winning residential and dementia care.

The home has attractive views of the rolling Suffolk countryside and has a superb range of facilities including cinema, sky bar, tea room, garden room, several sociable lounges and dining areas. All bedrooms are well appointed and offer en-suite facilities, smart TVs, telephone point and Wi-Fi.

Yet, what makes the home special is its blend of superior quality with not-for-profit values and its unique Home for Life Commitment whereby no resident is asked to leave in the event their personal funds deplete while in care.

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Care Provided by Henley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Bewley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020

Funding & Fees Guide for Henley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,591 – £1,772
    • Self-Funded Residential Dementia Care £1,762 – £1,943
    • RESPITE Self-Funded Residential Care £1,591 – £1,772
    • RESPITE Self-Funded Residential Dementia Care £1,762 – £1,943

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Henley House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Henley House Reviews (42)

Total of 42, showing 21-40
9.8

Henley House has a Review Score of 9.8 (9.825) out of 10, based on 16 reviews in the last 2 years. Over all time Henley House has 42 reviews.

Overall Experience

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Date Published

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Review from Beverley R (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a very introverted life before Henley House and spent nearly 38 years as a widow and became quite reclusive. Putting aside that she would prefer to be at home, the pleasure I get from seeing Mum surrounded and interacting with people daily is immense, and although it is very sad that she
cannot remember the activities and conversations she has. It is a pleasure to know she always has company and wears a smile.

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Review from Jackie H (Niece of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an incredible home, from the moment I was welcomed in at reception to leaving. I was greeted by kind and caring professionals. The actual home is amazing, clean, spacious and full of wonderful amenities. My aunt and uncle were both really happy.

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Review from J W (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent atmosphere. Friendly, professional and welcoming. Residents active and treated with care and respect.

Reply from Hayley Salter, Home Manager at Henley House

Thank you so much for your kind review. I will pass on your comments to our team.


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Review from Peter C (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently moved our mother permanently into Henley House after three periods of respite in 2021. We now have peace of mind and total confidence that she is being well looked after in a completely safe environment, The building is new and very smart and the staff are wonderful. So kind and caring,
nothing is too much trouble. The room is very comfortable, the food is well prepared and nutritious and everything is spotlessly clean.

Reply from Hayley Salter, Home Manager at Henley House

Thank you for leaving such a lovely review. I will make sure our team sees your comments.


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Review from Karen K (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always pleasant here from entering, the reception is a wonderful welcome. The staff are very friendly. I know my Daddy is being looked after and cared for.

Reply from Hayley Salter, Home Manager at Henley House

Thank you for taking the time to leave a review, I am so glad that you are happy with your father's care.


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Review from C P (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble, I moved rooms recently and they were marvellous. I love it here and I am very happy at Henley House.

Reply from Hayley Salter, Home at Henley House

Thank you for your review. We are glad that you are so happy at Henley House.


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Review from Helen W (Sister of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody in Henley House Care Home are very kind and friendly, very helpful and caring. My sister always seems happy when I visit.

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Review from A C (Niece of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to visit my aunt, the staff treat us like we are family, we laugh, we tease we have such a good time.
I follow Henley House on social media and share photos of my aunt enjoying life with the rest of my family.
My aunt is so happy and it shows in her face. I cannot thank everyone for
putting the smile on her beautiful face, thank you.

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Review from I F (Son of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial experience of moving Mum into Henley House has been excellent. She has a lovely room with a great view over the Suffolk countryside. As a new, purpose-built residence the facilities are excellent and well-maintained. Staff are very friendly, helpful and approachable, and they respect that this
is the resident’s home. They also have a good understanding of the specific issues relating to dementia care. Administrative matters were addressed efficiently, with minimal bureaucracy.

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Review from E H (Daughter of Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Henley House Care Home for respite care, I was very impressed with the staff, she has settled very well and is going to stay as a full-time resident.

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Review from J P (Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very happy-go-lucky and friendly home. I am very happy living here at Henley House. I feel very at home, I have a wonderful view from my room. We have lots of facilities.
bar, cinema, library, garden room and the café.

Reply from Hayley Salter, Home Manager at Henley House

Thank you so much for your review. It is lovely to hear feedback from our residents.


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Review from Terry W (Son of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Henley House in August 2021 so that she could live closer to her family.
We have had Covid to deal with but the care that she has received has been excellent.
It’s always bad when rules relating to Covid are enforced but we know that mums health must come first and we like many
have to work around this.
The home is lovely and very comfortable and I’m told that the quality and variety of food is very good. They even gave the odd wine.
Although she is switched on she is wheelchair-bound but receives care around the clock.
She likes the activities that are organised.
All in all a lovely place.

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Review from J S (Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely home but unfortunately there never seems to be enough staff. Although those that are working work very hard.

Reply from Hayley Salter, General Manager at Henley House

That you for your review and feedback. We are currently in the process of recruiting more staff for all areas of the home to ensure that the support we provide to our residents remains consistent. We will share your kind words and comments to the staffing team.


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Review from K M (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very disappointed with the care my mother received in the seven weeks she was there before she died in July 2021. I explained fully my mother's needs before she became a resident and felt these were not communicated to the staff looking after her. The home was very short-staffed, especially at weekends.
Agency staff were used and this meant no consistency in her care needs.

Reply from Donna Mills, Interim Home Manager at Henley House

Thank you for your review. We take matters of dissatisfaction very seriously and we thank you for the opportunity you gave us at the time you raised your concerns to discuss these matters face-to-face.


Due to unprecedented times, agency staff were recruited by Henley House to support the care of our residents, so the home could operate with a fully staffed team. Myself and my care team pride ourselves on ensuring all residents are safe, secure and happy in our home. We very much enjoyed caring for your mum during her time with us.


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Review from C R (Sister-in-law of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the staff were extremely caring and did a wonderful afternoon tea for my brother-in-law's 91st birthday.

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Review from Paul M (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is welcoming in appearance and, being new, an impressive building and grounds. The reception staff were friendly and accommodating as usual and also professional. All staff I came into contact with were friendly and personable. My father was treated with courtesy and dignity and I felt that
he was comfortable and very well looked after. An excellent care home.

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Review from Sam B (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the level of care and compassion shown by the staff to all the residents when I have visited. My friend has improved so much since coming to Henley House and is very happy living here.

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Review from Geoff M (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With mum and our stepdad having to be cared for more than we could manage ourselves we are absolutely delighted that we discovered Henley House. From the first meeting of ourselves and your wonderful family liaison manager to all the staff in what can only be described as a first-class home. My wife
and I are extremely happy in the knowledge that not only have we done the right thing for them both but they will get the loving care they both deserve. Thank you all.

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Review from Ian W (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Henley House were always accessible and knowledgeable about Mum's situation. The care in her final weeks was compassionate and I would like to thank them for their outstanding work.

Reply from Emma Mackenzie-Bedford, Home Manager at Henley House

Thank you for your review. We greatly appreciate your feedback and kind words.


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Review from Sandra M (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for at Henley House for 25-months. In that time, the staff became Dad's family, and ours. When lockdown came, I missed both Dad and Dad's other family! We were always treated like family members. I never saw anything on my many visits that made me question anything, with any of the
residents, that I was uncomfortable with. Dad was always smart, clean and given autonomy on what he wanted to do. He was treated with the utmost respect, and since his passing, in February 2021, dealing with staff and management has been lovely, friendly and professional. We have been invited to visit for a cup of tea when restriction lift and very much look forward to catching up with everyone.

Reply from Emma Mackenzie-Bedford, Home Manager at Henley House

Dear Sandra, thank you very much for your review and kind words. We will share your nice comments with our staff.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Henley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Henley House is calculated as follows: ( (159 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henley House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager

Joined: 2020

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining the Henley House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!