Henley House

333 Henley Road, Ipswich IP1 6TB
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9.8 42 Reviews
  • Henley House, Ipswich
Henley House is the number 1 not-for-profit care home in Ipswich, featuring modern facilities and 66 beds and offering award-winning residential and dementia care.

The home has attractive views of the rolling Suffolk countryside and has a superb range of facilities including cinema, sky bar, tea room, garden room, several sociable lounges and dining areas. All bedrooms are well appointed and offer en-suite facilities, smart TVs, telephone point and Wi-Fi.

Yet, what makes the home special is its blend of superior quality with not-for-profit values and its unique Home for Life Commitment whereby no resident is asked to leave in the event their personal funds deplete while in care.

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Care Provided by Henley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Bewley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020

Funding & Fees Guide for Henley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,591 – £1,772
    • Self-Funded Residential Dementia Care £1,762 – £1,943
    • RESPITE Self-Funded Residential Care £1,591 – £1,772
    • RESPITE Self-Funded Residential Dementia Care £1,762 – £1,943

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Henley House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Henley House Reviews (42)

Total of 42, showing 41-42
9.8

Henley House has a Review Score of 9.8 (9.825) out of 10, based on 16 reviews in the last 2 years. Over all time Henley House has 42 reviews.

Overall Experience

  • 38
  • 2
  • 2
  • 0
  • 0

Date Published

42
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12
16
26

Review from L B (Granddaughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very respectful of grandma and excellent care. Good communication and updates on changes to care plan etc.

Reply from Emma Mackenzie-Bedford, General Manager at Henley House

Thank you for your kind words, it is our pleasure to be able to look after and get to know your grandmother.


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Review from W B (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been treated with compassion and care. Staff have been kind, professional and willing to take the time to make her comfortable and secure. Nursing levels are very professional and staff have kept me well informed and gone out of their way to support us as a family. Thank you.

Reply from Emma Mackenzie-Bedford, General Manager at Henley House

Thank you so much for your kind words, we are always striving to be the best we can be and we are so glad that your mum has settled in and became a part of our community; she is a very special lady, and we are all so fond of her.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Henley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Henley House is calculated as follows: ( (159 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henley House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager

Joined: 2020

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining the Henley House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!