Beachcroft House Care Home

111 Shirland Road, Maida Vale, London W9 2EL
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9.9 37 Reviews
  • Beachcroft House Care Home, London
Welcome to Beachcroft House Care Home

Based in the heart of Maida Vale at the back of the BBC studios, Beachcroft House is a new purpose-built home fitted with all new fixtures and opened in September 2020. Located only a short distance between Maida Vale tube station and Warwick Avenue station, Beachcroft House is accessible by multiple modes of transport. This 84 bed home offers across 5 floors, each with a dedicated activity room and lounge for residents’ use. Beachcroft House was constructed with residents in mind, ensuring that their comfort, safety, and wellbeing was at the forefront of every decision.

The dedicated team of care staff work to ensure that residents live fulfilled lives with a personal care plan. Beachcroft House is designed and equipped to cater for:

Residential Care
Residential Dementia Care
Nursing Care


Please note that Beachcroft House Care Home is comprised of previous homes, Carlton Dene Care Home and Westmead Care Home.

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Care Provided by Beachcroft House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Erika Galeno (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Beachcroft House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300

  • Respite Care Fees are subject to individual Care Home.
  • (these prices are only a guideline, please contact Beachcroft House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Beachcroft House Care Home Reviews (37)

Total of 37, showing 1-20
9.9

Beachcroft House Care Home has a Review Score of 9.9 (9.892) out of 10, based on 21 reviews in the last 2 years. Over all time Beachcroft House Care Home has 37 reviews.

Overall Experience

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  • 6
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Date Published

37
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10
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16

Review from G K (Granddaughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been receiving excellent care at Beachcroft House Care Home. The staff are attentive, kind, and always go the extra mile to ensure he is comfortable and well looked after. The facilities are clean, welcoming, and feel like home. It gives our family great peace of mind knowing he is
in such good hands. Highly recommend!

Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for such amazing feedback for my wonderful team. I'm thrilled you are happy.


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Review from A R (Daughter-in-law of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While visiting my mother in law I witness the kindness, compassion and politeness shown to my mother in law. She was relaxed around and the team Leader was absolutely amazing. She had fantastic communication and interpersonal skills and she listened attentive to everything my mother in law said she
also allowed her to talk without interrupting which I felt was very important. My mother in laws room was clean, tidy, and she wore clean clothes and the home was clean.
The manager was extremely friendly and polite and was opened to suggestions when discussing about my mother inlaw. I could see that my mother in law trusted staff members and they were honest with her. When my mother in law had to have her
naturalisation done they were happy with her having it in the care home which was very convenient due to her health. Although I did not attend the videos they sent were amazing they went above and beyond to make her feel comfortable. Thank you to the staff they are amazing.

Reply from Erika Galeno, Care Home Manager at Beachcroft House Care Home

Thank you for taking the time to leave your lovely experience of our home and our team - it means a lot to us. Regards, Erika


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Review from K R (Friend of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home to be one of the best the staff were all friendly the premises were spotless
My friend was happy and extremely content.
What a beautiful place .
Myself and my friends family visited our friend for his birthday he was given a beautiful cake and snacks to share with myself his
daughter, son-in-law, grand children and ex wife.
He had an amazing time doing what he loves dancing with staff family and friends.

Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

Thank you very much for your kind words. I will be sure to pass your comments on to the team. Take care, Erika.


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Review from Rosa R (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97year-old mother spent four weeks of respite care here. Staff were consistently very kind and caring as well as extremely patient with her, particularly as initially she was rather confused by her new surroundings.
The atmosphere was always very relaxed and it contributed to a calm and pleasant
environment. My mother's room and en-suite bathroom, as well as the communal areas were well appointed and always clean.
As a family, we were very happy with the experience and the care my mother received. Heartfelt thanks to all the wonderful staff.

Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you very much for your kind words, we were please to support your Mother with her respite stay. I will pass these comments on to the team, All the best Erika.


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Review from E L (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the service and help we get as a family. We always find my mother looking happy and content. The rooms and the communal areas are always very clean and tidy. All of the staff are very friendly and polite. We are very grateful. Thank you to all the staff.

Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for taking the time to leave a review of our home. I am always delighted to hear such wonderful feedback. Regards, Erika.


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Review from Eloisa R (Friend of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk-in the door until you leave, this place treats you like gold!! I have never been in a place where I've felt so welcome by so many people; from reception, to the people you walk by. I hadn't been since before the pandemic and they greeted me by name when I walked into the office.
Can't say enough good things about them. I've been in so many care homes but this one is highly recommended.

Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for such kind comments! We pride ourselves on the warmth of our welcome to our guests as well as the care and support we provide to our residents. Thank you again, Erika.


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Review from Jill L (Sister-in-law of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wasn't sure what to expect and was a little concerned. However, I was absolutely delighted with the care and thoughtfulness of the staff and the cleanliness of the room and en-suite bathroom. I am relieved that my sister-in-law is being cared for so well. In addition, the staff are really helpful
when asked questions.

Reply from Erika Galeno, Care Home Manager at Beachcroft House Care Home

Thank you for sharing your experience! We're delighted to hear that you were pleased with the care at Beachcroft House. If you need anything else, please let us know!


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Review from Catalina B (Daughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my mother's third respite at Beechcroft House Care Home, the manager and her team are always very kind and helpful. My mother is 99 and living with dementia, they are very skilled at managing her mood swings and I know that she is in very good caring hands.

Reply from Erika Galeno, Care Home Manager at Beachcroft House Care Home

Thank you for your kind words! We're thrilled to hear that you and your mother have had positive experiences during her respite stays. Our team is dedicated to providing the best care possible, please don't hesitate to reach out!


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Review from Ramin J (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As always, everyone was friendly and helpful. As I haven't seen my father for a while I am happy that he is in a comfortable situation and stage of his life.
Although he is not very communicative I have managed to have some short words from him. It seems to me he is OK. I would like to thank the team
for their effort to make my father comfortable.

Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

Thank you for sharing your experience with us. Our team strives to create a friendly and helpful environment for all our residents, and we're here to support both you and your father every step of the way. If you have any further questions or concerns, please don't hesitate to reach out.


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Review from S M (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beachcroft House Care Home honestly was the best place for our mother. Our mother loved it there, she was very well looked after.
The activities were well chosen and she loved them. The home itself is clean and well-maintained. The staff also are very caring and insightful.

Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

Thank you for your heartfelt review! We're thrilled to hear that Beachcroft House Care Home provided the best care for your mother. It's wonderful to know that she felt loved and well looked after during her time with us.


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Review from I D (Cousin of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time visiting the care home and had travelled a long way so was happy when finally arrived. The receptionist was very helpful explaining the entry procedure of signing in, also acknowledged by asking if I'd phoned ahead of coming which was nice as I had had some queries about parking.
We were taken to the appropriate floor and directed where to go and whom to speak to.
The home looked bright, clean, spacious and new with music playing in the restroom for the residents which was enlightening. It was nice to see the support staff members sitting with the residents and being attentive to their needs and able to answer my general questions. The nurses and support staff all made us feel welcome and we were offered a cup of tea and biscuits which we shared with our family member for which we were very grateful.
From this visit, I feel happy and confident that we will visit again.

Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

We're thrilled to hear about your positive, first visit to our care home! Looking forward to welcoming you back soon.


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Review from Maria F (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident from May 2022 to yesterday, when she unfortunately lost her battle with dementia. The staff at Shirland Road are Angels in my book, from the manager to the cleaners and everyone in between. Both Mum and my family have always been listened to, accommodated and treated with dignity
and respect, family more than carers. Words will never be enough. Thank you, from the bottom of my heart, thank you. People make the facility and here they have the best. The last 2 years of Mum's life were made easier and happier because of all of you and we as a family will forever be grateful. Thank you.

Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

I'm deeply sorry for your loss. Your appreciation is touching, and I will share your message to the team. If there's anything we can do during this difficult time, please don't hesitate to reach out. Kind regards


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Review from Marc T (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the staff who are without any exception outstanding. I have the feeling that my mother is in a safe and secure environment and where all her needs are met.
I receive regular updates from the team leader or management which makes me more at ease at puts my mind at rest.
All
in all, Beachcroft is the best thing that could happen to Mum.

Reply from Erika, Home Manager at Beachcroft House Care Home

Wow, thank you for such a wonderful review of our home. I am so pleased to hear your feedback and will share this with the whole team. Warmest regards.


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Review from Patricia F (Friend of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very secure reception, you need to check in with name/email.
Very wide clean communal corridors.


Modern build, observed photos of residents ion entering, and notices of activities.
Staff professional, friendly.
Service user very comfortable in room provided, spacious with en-suite.
Mentioned

having tea at a hotel.
Service user reminded by member of staff lunch was been served.
Overall very good experience

Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for sharing your experience and for your kind comments on our home and staff. I will be sure to pass this feedback on to everyone here! Warm regards, Erika.


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Review from Susan W (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, they make sure my mum is comfortable and well taken care of and I feel she is safe. The staff keep me updated all the time with things my mum does. The building is always clean and tidy and staff are friendly and answer any concerns asked. I was upset to put my mum in a home,
however, I know this was definitely the right choice for her and any fears I had before are long gone.

Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for taking the time to share your experience. Choosing a care home for a loved one is always difficult but I am glad we were able to support you through this process and that Mum is safe and well cared for. Warmest wishes, Erika.


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Review from Parisa J (Daughter-in-law of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure visiting my father-in-law. The environment is always friendly with a smile on the staff‘s faces. This review relates to November 2023, but is not to say that the visits on the months before have been any different. The staff are kind and caring and as I mentioned earlier, always
a pleasure to go and visit. If there are any problems they do their best to resolve it as soon as possible, and if not they find a way around it to make conditions as agreeable as possible for their residents.

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Review from Sima S (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, team leads, deputy manager and the manager of Beachfront House Care Home are so caring, kind and professional.
They all do an excellent job for all the residents with a number of challenging issues and illnesses.

Reply from Chante Woodley, Marketing Coordinator at Beachcroft House Care Home

It's wonderful to hear such positive feedback about the staff and management at Beachfront House Care Home. Your feedback is truly valuable to us and we will continue striving to make positive changes and provide excellent care. Kind regards.


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Review from M N (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 2019. She continues to receive great care. She is safe and is extremely well cared for. She is much happier in herself and the improvements in her well-being are noticeable. The staff are fantastic and really look after my mother in a respectful and caring way. I
am a frequent visitor to the home and see the way all residents are treated with care and respect.

Reply from Priyanka Gadhe, Marketing Administrator at Beachcroft House Care Home

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your mum is receiving during her stay. At Beachcroft care home, we strive to provide exceptional care service to all our residents. Kind Regards.


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Review from David J (Nephew of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a relief when my aunt moved to Beachcroft. Since she has been there she seems happy and is well cared for in a safe environment. When I visit I always receive a friendly welcome and often with a cup of tea!

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Review from H G (Friend of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I call or visit the staff are friendly and helpful. They do a great job caring for all the residents and ensuring everyone is well looked after. Thank you for looking after my friend so well.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Beachcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Beachcroft House Care Home is calculated as follows: ( (206 Excellents x 5) + (25 Goods x 4) ) ÷ 231 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beachcroft House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 13 Mar 2025

There are no vacancies currently. Please liaise with your local authority to discussion admission to our home.


Awards / Recognitions (9)

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Meet the Team (1)

Erika

Erika Galeno

Job Title: Registered Care Home Manager

Joined: 2020

Erika is a registered nurse in the Philippines and is currently working towards the same qualification in the UK. Passionate for care, Erika holds an NVQ qualification Level 3 in Health and Social Care, as well as a Level 5 and 6 diploma in Leadership and Management.


Having progressed up the ladder in the care sector, Erika’s passion is for leading an empowered team with positive influence. Outside of work, she enjoys pottering around the garden and improving her culinary skills.


Frequently Asked Questions about Beachcroft House Care Home

What types of Care is Beachcroft House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Beachcroft House Care Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Beachcroft House Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Beachcroft House Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Beachcroft House Care Home to the centre of London?

2.4 mile(s) as the crow flies, distance by road may be significantly further.