Beachcroft House Care Home

111 Shirland Road, Maida Vale, London W9 2EL
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9.9 37 Reviews
  • Beachcroft House Care Home, London
Welcome to Beachcroft House Care Home

Based in the heart of Maida Vale at the back of the BBC studios, Beachcroft House is a new purpose-built home fitted with all new fixtures and opened in September 2020. Located only a short distance between Maida Vale tube station and Warwick Avenue station, Beachcroft House is accessible by multiple modes of transport. This 84 bed home offers across 5 floors, each with a dedicated activity room and lounge for residents’ use. Beachcroft House was constructed with residents in mind, ensuring that their comfort, safety, and wellbeing was at the forefront of every decision.

The dedicated team of care staff work to ensure that residents live fulfilled lives with a personal care plan. Beachcroft House is designed and equipped to cater for:

Residential Care
Residential Dementia Care
Nursing Care


Please note that Beachcroft House Care Home is comprised of previous homes, Carlton Dene Care Home and Westmead Care Home.

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Care Provided by Beachcroft House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Erika Galeno (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Beachcroft House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300

  • Respite Care Fees are subject to individual Care Home.
  • (these prices are only a guideline, please contact Beachcroft House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Beachcroft House Care Home Reviews (37)

Total of 37, showing 21-37
9.9

Beachcroft House Care Home has a Review Score of 9.9 (9.892) out of 10, based on 21 reviews in the last 2 years. Over all time Beachcroft House Care Home has 37 reviews.

Overall Experience

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Date Published

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16

Review from G N (Nephew of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been so well looked after since being in Beachcroft Care Home, the staff are very hardworking and as myself and wife and family visit very frequently we can see how well my aunt has been looked after, the communication from the care home to ourselves is first class and frequently speak to
care home manager regarding my aunt.

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Review from D C (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are polite, kind and caring. The home is spotless smells fresh and welcoming. The manager goes above and beyond, very dedicated to the residents well being. I am so happy my mother is living in this safe caring setting she looks well and enjoys the food.

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Review from Tracy C (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been a resident, I have seen great improvement in her overall health and well-being. The staff take very good care of her and show her dignity and respect. The staff also allow my mum to feel she has a level of independence and choice in her care which is vitally important for people
living with dementia as my mum.

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Review from Merja H (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was moved to Beachcroft during the pandemic from another care home. At the same time, I moved away from London but had the opportunity of visiting the home on their open day. I was able to see her room and facilities and was pleasantly surprised at how lovely and clean everything was.
I had weekly WhatsApp calls with my mother and the staff were always good at letting me know about her health and well-being. Reviews and meetings were done over zoom calls and on the phone. My mum was included in outings and trips to the local park. They celebrated her birthdays with a party and she joined in with entertainments that were going on in the home. She appeared happy and content and made special bonds with several staff members. Unfortunately mum passed away recently and I was able to stay at the care home during her end of life. The staff were extremely supportive and attentive to me, as well as my mum during this difficult time.

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Review from D G (Son of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good facilities. Staffing is a challenge it seems with what appears to be a high number of agency staff. That said, the permanent staff are very good. I am not really aware of what activities take place, probably because I visit at weekends due to work commitments.

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Review from Jeannette B (Wife of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband first went to Beechcroft I had been caring for him for 15 plus years and found it very hard to let go, l was going in up to three times a week to check on him and I think the staff thought I didn't trust them. I am sorry for that but it wasn't intentional I was just guilt ridden that
this man whom I have been married to for nearly 50 years and had promised in Church to stand by him in sickness and health was now in a care home. Over the last couple of months after attending a couple of events one being the Queen's Jubilee I have started to let go and it feels so much better. When I go now just once a week he is always happy, clean and tidy and the staff are wonderful everyone knows him and greet him with a smile and a little joke. This week was his birthday when we went to visit him the staff had decorated the dining room for him it looked wonderful. Going forward I hope to have a great relationship with all at Beachcroft.

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Review from Laurence G (Son of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I call or visit, I am treated with the utmost courtesy and respect.
I really couldn't be any happier with everything the home provides.
It is very reassuring to know that my mother is in such a safe and caring environment.
Top marks all-round!!
Wonderful.

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Review from Geraldine G (Cousin of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am consistently amazed by the patience and resilience of Beachcroft House Care Home staff having to cope with some challenging residents, my relative particularly, and occasional bouts of Covid. I've noticed that the staff have recognised my relative's particular quirks and responds kindly to them.

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Review from Darren L (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who suffers from dementia, has been a resident of Beachcroft since it opened and was at another place previously. He is very challenging to look after due to his intermittent behaviour issues and good mobility, however, the staff have done an excellent job. They show great patience and care
for him. On visiting the home, all the staff I have met are very friendly, and I can tell my dad is happy being there. The home keeps me well informed of everything, including all their activities. The facilities are first class, the rooms are spacious, and there is a lovely garden too. I have no reservations in recommending this care home; your relative will be well looked after.

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Review from Nina B (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Beachcroft House Care Home, all the staff are friendly and helpful to everyone. They all do a fantastic job, caring for all the residents and ensuring everyone is well looked after. Thank you for looking after and caring for my mum.

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Review from Alison B (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When it was agreed that my mother needed 24/7 care we were exceptionally lucky to find a place at Beachcroft House Care Home. Despite all the restrictions during the COVID pandemic, the staff have made every effort to meet her needs and care for her. The staff are brilliant. Everyone, including the
reception and other support staff, are kind and considerate. Even at the most stressful of times, they are always smiling and helpful. I feel like they care as much for me as they do for her. The recent Platinum Jubilee party was wonderful. Every effort was made to ensure the residents had plenty of fun. There was a super feast crowned by a delicious cake, my mother says the food is always good too.

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Review from Elaine D (Cousin of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident of Beachcroft and previously at another home since 2016. During these years he was happy, comfortable, clean and presentable. I couldn’t have wished for a better care home for him. All the staff were so good with him and although I couldn’t visit that often, I always found
them to be polite, helpful and ready with a cup of tea!

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Review from Nicola K (Daughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have had to move my mum out of Beachcroft House due to her having three falls in nine weeks. The first on the day she arrived there and the last, ending in a broken hip. I feel she wasn’t cared for and the receptionist really needs some lessons in people skills as she is the rudest person I have ever
met.

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Review from Michael K (Son of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Beachcroft from another care home during lockdown so I was unable to assist with the move. I was apprehensive about my first visit to the new home and how my mother was doing. I was very pleasantly surprised at the standard of the facility and the level of cleanliness and privacy.
The staff have been very kind and attentive to my mother's needs. Although I feel guilty of not providing the care myself, I live abroad, I am very confident that my mum is being well cared for by professional staff and this gives me great comfort. Thanks to all the staff.

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Review from Natalie M (Daughter of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Dad moved in at the end of May 2021 (following the death of my Mum), he has settled in really well, which is a testament to all the care staff involved in his care. I was extremely anxious about this major transition in both our lives. But it's obvious he is in good hands.

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Review from Peter C (Husband of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with my wife's care, it took a little while to settle when she moved happened from another home last September 2020 but now there's a definite routine and more of a family atmosphere and the facilities are fantastic. Also, this year will be the first the lovely garden can be
used properly as it was a little late in the year September 2020 when she first moved.
The organized events within the care home are very well done, birthdays etc and making things like Easter baskets, cards, colouring and drawing. They have regular exercise sessions normally to music from the lounge TV which everyone enjoys.
It's been a very difficult year with the Coronavirus restrictions but hopefully that will soon be coming to an end and things will get back to normal and more indoor visiting allowed and spending more time with loved ones.
I am very happy with my wife's care, and she looks well and happy. I'm very grateful to everyone who looks after her.

Reply from Jemar Legister, Marketing Associate at Beachcroft House Care Home

Thank you for taking the time out to leave such an insightful review. We are happy to hear you are pleased with the quality of care provided by our care team. We strive to ensure we provide the best quality of care to all of our residents at Beachcroft House Care Home. We organise daily activities and regular exercise sessions for all our residents to help improve their cognitive and physical wellbeing. We do our utmost to make the stay of all our residents as enjoyable and fulfilling as possible. Thank you again, and stay safe.


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Review from Elisa C (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Beachcroft House Care Home from another care home. She has settled in very well and is happy in her surroundings. The staff show every care and attention to her needs and I am confident that she is safe, secure and well cared for. On my recent visits to see my mother, all the staff
that I have met are very friendly, courteous and obliging, my mother appears very happy in their company. I would have no reservation in recommending this care home to others.

Reply from Jemar Legister, Marketing Associate at Beachcroft House Care Home

Thank you for your kind review. We are extremely glad to hear that your mother has settled in and is happy at Beachcroft House Care Home. Our hardworking care staff works tirelessly to ensure that all of our residents live in a safe and secure environment. Thank you again, and stay safe.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Beachcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Beachcroft House Care Home is calculated as follows: ( (206 Excellents x 5) + (25 Goods x 4) ) ÷ 231 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beachcroft House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 13 Mar 2025

There are no vacancies currently. Please liaise with your local authority to discussion admission to our home.


Awards / Recognitions (9)

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Meet the Team (1)

Erika

Erika Galeno

Job Title: Registered Care Home Manager

Joined: 2020

Erika is a registered nurse in the Philippines and is currently working towards the same qualification in the UK. Passionate for care, Erika holds an NVQ qualification Level 3 in Health and Social Care, as well as a Level 5 and 6 diploma in Leadership and Management.


Having progressed up the ladder in the care sector, Erika’s passion is for leading an empowered team with positive influence. Outside of work, she enjoys pottering around the garden and improving her culinary skills.