Lakelands Lodge

35 Laidley's Walk, Fleetwood FY7 7JL
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9.6 68 Reviews
  • Lakelands Lodge, Fleetwood
Lakelands Lodge is a residential and nursing home situated in Fleetwood, Lancashire, with views over the boating lake and the Irish Sea.

The purpose-built home features communal lounges, a hair and beauty salon, dining rooms, an activities room, a library and landscaped gardens. Specialised dementia features include breakaway spaces and clear signage. Each bedroom includes an adjustable profiling bed, a flatscreen television, WiFi, a wireless alert system and an accessible ensuite wetroom.

The activities and wellbeing team provide a wide array of activities such as sing-alongs, art, exercise classes, gardening in the home's extensive gardens and excursions out.

All food is home-cooked using only the finest seasonal produce and can cater to all dietary requirements and preferences.

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Care Provided by Lakelands Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nigel Francis (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (78)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 4

Funding & Fees Guide for Lakelands Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,110 – £1,155
    • Self-Funded Residential Dementia Care £1,155 – £1,180
    • Self-Funded Nursing Care £1,470 – £1,490
    • Self-Funded Nursing Dementia Care £1,525 – £1,550

  • Our fees are subject to assessment of needs
  • (these prices are only a guideline, please contact Lakelands Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.


  • Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!


Lakelands Lodge Reviews (68)

Total of 68, showing 21-40
9.6

Lakelands Lodge has a Review Score of 9.6 (9.613) out of 10, based on 51 reviews in the last 2 years. Over all time Lakelands Lodge has 68 reviews.

Overall Experience

  • 48
  • 16
  • 0
  • 2
  • 2

Date Published

68
4
27
51
17

Review from C B (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated with dignity and well looked after. The staff are really good and keep Mum safe. They try to get her involved in activities which she sometimes refuses to do. As a family, we knew Mum is safe and gives us peace of mind. Her room has lovely views and she enjoys seeing and watching the
activities on the boating lake.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your kind words. Our aim is to provide high-quality care, ensuring safety and preventing isolation. I shall pass on your review to the team who will be pleased to know their hard work and dedication do not go unnoticed.


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Review from Doreen B (Wife of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are exceptional and are well versed in patient needs. I always want to thank them for their care.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your kind words. The staff at Lakelands strive to give the best quality care to all the residents within the home. They will be pleased to hear that their work does not go unnoticed.


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Review from S O (Husband of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review, as reflected in the ratings, reflects almost complete satisfaction with the overall experience of my wife's care at Lakelands Lodge. My one area of concern is with the shortage of permanent daytime nursing staff and the continued reliance on agency staff. The treatment of Huntington's Disease
benefits greatly from routine, familiarity and continuity of care - which is difficult to achieve with staff at the nursing level constantly changing.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your review I will pass your kind words to the staff. We have been working hard to recruit nurses at Lakelands and currently have staff going through the onboarding process. My door is always open if you wish to come and talk to me.


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Review from J S (Sister-in-law of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very nice and helpful. The food is very good. The room is very nice and clean. Overall it has been a good experience.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your review I will pass on your kind words to the staff. I hope that your journey remains a positive one but should any issues arise please be assured my door is always open.


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Review from Robert M (Father of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a severe lack of continuity with nursing staff. When care staff telephone me at home they must speak louder and clearer because I have hearing problems. Reception should be manned at all times.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your review I will pass on your concerns to the team and ensure they are made aware when calling families that they may be talking to someone with a hearing impairment. In response to your concern regarding continuity of nursing staff we have been working hard to recruit and currently have nurses in the on boarding process which will afford us more continuity. Please do come and talk to me if you have any other concerns or suggestions that will improve your loved ones stay and your contact with the home.


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Review from L T (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lodge is a lovely home and I’m very happy with the care my dad receives. The rooms are spacious, well maintained and kept very clean, some with lovely views over the boating pool and Irish Sea. All staff are very helpful, friendly and always have time to answer any questions. There are plenty of
varied activities for all residents.
Thank you to everyone for everything you do.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you very much for your kind review. I will pass on these words to the team who will appreciate the recognition of the great job they all do.


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Review from Paul P (Son of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the Summer of 2023, my 98-year-old father came to Lakeland's Lodge under the nursing care of the manager and her team. From the beginning until my Father passed away in February 2024, he was treated with dignity, respect and given a high quality of care. His own room was well-proportioned, pleasant
and very clean. The common areas were bright and airy. The residents were lovely people. As Dad neared the end, the staff were exceptional in the comfort and support they gave to him and us as a family. As a Home, it was very well managed and run. Lakelands has a modern professional feel, with good facilities for the residents. The staff were dedicated to their work and you could feel they were living out their vocations. As a family, we will always be grateful for the care, help and advice from the manager and the team.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your lovely review. It is our aim to provide the best person-centred, quality care for all residents and families. It is great to know when we get this right. I will pass on your beautiful words of thanks to the staff. Who will appreciate these words as much as I do.


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Review from Nicola B (Wife of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone made us feel very welcome when we first viewed this home, and answered the questions we asked. The visit to our home by the manager was both professional and courteous when filling out the relevant forms.
When my husband arrived we noticed that the bathroom cabinet was too high (as he is
in a wheelchair) he couldn't see to shave. There was no problem, the maintenance man lowered it straight away. The care within the 8 days my husband was there was fantastic and he will be returning next time I need respite care.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your review and kind words. At Lakelands our aim is to provide high quality care and we are pleased to hear that your husband enjoyed his stay. We look forward to his return and are pleased that you have found us your go-to place when you both need some respite. I will pass on your review to the staff who will be as pleased as I am.


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Review from Jill R (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lakelands for nearly two years now, and apart from a few hiccups when she first went in and was settling in, she is very happy. The staff are, without exception, friendly, helpful and caring. My brothers, I and our families have peace of mind knowing Mum is safe, warm, cared for and
very happy. The rooms and views are beautiful and make staying there a really pleasant experience.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your kind words. The team are pleased to hear you and your mum are happy with the care they receive and their stay with us at Lakeland's. I will pass on your kind words and look forward to the exciting years that follow with your mum as part of the Lakeland's family.


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Review from Steven B (Resident) assisted by family/friend published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel a lot better than I used to.
Better place than previous.
I feel lucky to be near my relatives.
Great view.
Staff are great.
Food very good/superb!
Comfortable.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your kind review. We are all glad that you are happy with your stay with us at Lakelands and hope that this continues for a long time.


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Review from Carol R (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. My dad is very well looked after in such lovely surroundings. It's very reassuring for the family to know Dad is in good hands. The entertainment here is very good, and the activity lady works very hard to please as much as she can. She always has a cheerful smiley
face and persuades my dad to join in, which he ultimately enjoys (he needs persuasion).

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your kind words. We are glad to hear that you are happy with the care your dad receives, and we endeavour to ensure that this continues. The activities team try to ensure that activities take place across the home so that residents can engage and enjoy their days at Lakeland's. Should you ever have any concerns, please do not hesitate to bring this to myself or another member of the nursing team.


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Review from Hilary B (Sister of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my sister receives, the home and staff are excellent thank you for everything you do. Could you please let me know the best time to phone, I have tried all different times it is an international phone call.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your kind review. Staff at Lakeland's are committed to giving the best care to all the residents as if they were a member of their own family. I will have staff email you to let you know the details you have requested as I am aware that trying to catch the units at a time that is not unsuitable on your end can be difficult to establish.


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Review from Andrea S (Daughter-in-law of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, very nice friendly home, Mum-in-law seems happy and cared for.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your review. At Lakeland’s our aim is to provide quality care that you would expect when entrusting your loved ones into the care of others. The fact your mother-in-law is happy and cared for means my team are doing a great job. My door is always open should concerns ever arise.


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Review from L L (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is modern with good facilities, staff are friendly and supportive, however sometimes need a nudge to give the care Mum needs.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your review. I am sorry you feel at times staff do not give the expected care in a timely manner. I will discuss with the team and hopefully you will see an improvement. My door is always open if you have any concerns or just want to talk about your mum's care.


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Review from D S (Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay at Lakelands Lodge and have been quite impressed with the care and attention I have received from all the staff.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your kind review. The team at Lakeland’s are very pleased to hear you are happy with your stay at the Lakeland’s and that the teams great job is recognised. I will share your kind words with the team.


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Review from A S (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed, clean and modern. Friendly staff. Knowing I can sleep at night, knowing she is safe and well cared for. Thank you.

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

Thank you for your review. We are very pleased as a team that you feel relaxed enough to get a good night's sleep, in the knowledge that your mum is in safe hands. We have a great team here at Lakeland’s whose aim is to look after the residents as if they were their own family. It is lovely to hear that their great job is recognised. I will pass on your kind words to the team.


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Review from Peter S (Nephew of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all the team for a wonderful 3rd birthday party, I attended last week, while visiting my aunt.
She may have not known the words, as never listened to music in her younger days, but kept smiling as the other residents and staff created a wonderful atmosphere.
Looking forward to my next
visit and thank you for the monthly newsletters.
Father Christmas will be calling on them soon!

Reply from Sharon HIll, Lodge Manager at Lakelands Lodge

We at Lakelands are very pleased you and your aunt enjoyed our celebrations along with the other residents and the team. We look forward to seeing you at future events. I will pass your kind words on to the team.


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Review from Kath G (Wife of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the fantastic staff highly enough. They have done everything possible to ensure my husband has settled in. His room is lovely, very spacious and spotlessly clean. I am made to feel very welcome when I visit. Everyone is always cheerful and the care they show for each and everyone of the
patients is truly humbling. There's plenty of varied activities offered to keep the residents occupied (had my husband singing and dancing on his first day)! The whole place is modern and there's a lounge area with a lovely sea view that is very calming.

Reply from Matthew Watson, Lodge Manager at Lakelands Lodge

Many thanks for your kind words. It is so nice to receive such fantastic feedback. I will pass your kind words on to the staff team, thank you again.


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Review from David T (Next of Kin) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My next of kin spent the last 2 years of her life here, the last 6 months of which were on an end-of-life basis. Throughout her stay, she was treated with the utmost care, dignity and professionalism and above all, love. From an early stage, she called this her new home and acknowledged with gladness
the love and care she received. There is a happy atmosphere at Lakelands and throughout I felt entirely happy and confident that my next of kin was receiving the very best care and support. A huge thank you to the manager and the team who always go above and beyond the call of duty on a daily basis. You all work so very hard, deserving a higher remuneration.

Reply from Matthew Watson, Lodge Manager at Lakelands Lodge

Thank you so much for your kind words. Here at Lakelands Lodge, we endeavour to provide a high standard of care. I will pass your kind words on to the team.


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Review from K M (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and at the same time have fun with the residents and brighten their day.

Reply from Matthew Watson, Lodge Manager at Lakelands Lodge

Thank you so much for your kind words. Here at Lakelands Lodge we endeavor to provide a high standard of care. I will pass your kind words on to the team.


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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Lakelands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Lakelands Lodge is calculated as follows: ( (405 Excellents x 5) + (167 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 597 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakelands Lodge is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Sharon

Sharon Hill

Job Title: Lodge Manager

Joined: 2023

From the moment I walked into the home, I knew it was the beginning of a bright future for myself and for the home. It is instantly warming and inviting and it is evident that the team takes pride in every aspect within the home.


At Lakelands Lodge, we pride ourselves on providing high-quality person-centred care that meets the individual needs of your loved ones. With our highly skilled and knowledgeable staff, we are able to create a home-from-home experience with essential care being provided.


Samantha

Samantha Wilson

Job Title: Lodge Service Advisor

Joined: 2021

I’ve worked in the care industry for almost 23 years, firstly in domiciliary care and then in care homes in an administrative & financial role.


I am now a Lodge Service Advisor at Lakelands Lodge and assist families and their loved ones through their care search; offering a point of contact should they wish to find out more about anything to do with the care we offer or the lodge itself.


In my spare time, I enjoy going to the gym, gardening and spending time with my family and friends.