Our fees are subject to assessment of needs
In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.
Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!
Lakelands Lodge has a Review Score of 9.6 (9.613) out of 10, based on 51 reviews in the last 2 years. Over all time Lakelands Lodge has 68 reviews.
Review from Linda A (Daughter of Resident) published on 9 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Susan Derby, Business Development Manager at Lakelands Lodge
Thank you very much for your wonderful review. The team at Lakelands are dedicated to the care and happiness of our residents, your recognition of their efforts in caring for your dad will certainly be appreciated by them. I will pass on your lovely words, and thank you once again.
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Review from Kimberley F (Granddaughter of Resident) published on 17 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Susan Derby, Business Development Manager at Lakelands Lodge
What can we say, what a fantastic 5* review, and thanks for your lovely comments. To our team, this is not just a job, but a wonderful vocation, where we can share in the lives of our lovely residents.
We agree the Lodge and surroundings are fantastic, Our staff take great care and respect when providing support for all our residents and their loved ones. We are particularly proud of the incredible work they do on a daily basis.
Thanks again, your kind comments will be passed on to the staff at Lakelands Lodge
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Review from Heather D (Daughter of Resident) published on 14 June 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Susan Derby, Business Development Manager at Lakelands Lodge
Thank you for taking the time to review our home, Lakelands Lodge, and for such wonderful words. The team will really appreciate it, your feedback is truly invaluable to us.
As you say, we are not a "one size fits all" care home, and we treat our residents with the respect, care and dignity they deserve. We cannot wait to spend some wonderful times with our residents and their families when the time allows. Inside and outside the Lodge, there is so much to do. Thanks again, rest assured, your dad is in good hands. Best wishes.
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Review from Hilary H (Wife of Resident) published on 14 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Susan Derby, Business Development Manager at Lakelands Lodge
Many thanks for your wonderful review. We are dedicated to the care and happiness of our residents, along with their safety and security.
Lakelands Lodge is a beautiful home from home. Your recognition of our efforts in caring for your husband is very much appreciated. Rest assured, the wonderful team here, will make sure his every need is catered and cared for, we are happy your mind is at ease.
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Review from N M (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Susan Derby, Business Development Manager at Lakelands Lodge
Thank you for your lovely review. It's always lovely to hear that our staff go above and beyond. We are so pleased that you feel your dad is receiving the best possible care.
We like to ensure that everyone is happy, and although we have been through some difficult times, our staff keep smiling and keep the spirits up of our residents.
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Review from Joan F (Wife of Resident) published on 4 May 2021
Submitted via Website •
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Overall Experience
2.0 out of 5
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Review from Susan T (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Susan Derby, Business Development Manager at Lakelands Lodge
We are so glad, Susan, that you have found contentment in knowing your dad is being so well taken care of at Lakeland Lodge. Being a new lodge, the staff here are new also but have all been chosen for their experience, caring attitude and love of working in the care sector. It is a fantastic place to be part of, the smiles and fun are all we ask for. It is a pleasure to be there for you all, and rest assured, our manager and staff are there any time to help. I will pass your lovely message on to the staff and manager.
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Review from S L (Wife of Resident) published on 8 January 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Susan Derby, Business Development Manager at Lakelands Lodge
We would like to thank you for leaving such a wonderful review of Lakelands Lodge. The pandemic has been a trying time for the care sector and we are so grateful that you have taken the time to give us such lovely feedback.
We offer a home from home atmosphere, with a touch of quality. Our staff are chosen especially for their professionalism and absolute empathy to every resident's need. Our residents are our priority, we are so glad you have peace of mind and know everything is safe and secure.
Thanks again and will pass your lovely comments on to our staff.
Kind Regards, Susan
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The Review Score of 9.6 (9.613) out of 10 for Lakelands Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 51 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.613 for Lakelands Lodge is calculated as follows: ( (405 Excellents x 5) + (167 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 597 Ratings = 4.613
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lakelands Lodge is based on 50 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Mar 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Lodge Manager
Joined: 2023
From the moment I walked into the home, I knew it was the beginning of a bright future for myself and for the home. It is instantly warming and inviting and it is evident that the team takes pride in every aspect within the home.
At Lakelands Lodge, we pride ourselves on providing high-quality person-centred care that meets the individual needs of your loved ones. With our highly skilled and knowledgeable staff, we are able to create a home-from-home experience with essential care being provided.
Job Title: Lodge Service Advisor
Joined: 2021
I’ve worked in the care industry for almost 23 years, firstly in domiciliary care and then in care homes in an administrative & financial role.
I am now a Lodge Service Advisor at Lakelands Lodge and assist families and their loved ones through their care search; offering a point of contact should they wish to find out more about anything to do with the care we offer or the lodge itself.
In my spare time, I enjoy going to the gym, gardening and spending time with my family and friends.
