Central Surgery Nursing Home Reviews (1)
Central Surgery Nursing Home has a Review Score of 7.8 (7.774) out of 10, based on 1 reviews in the last 2 years. Over all time Central Surgery Nursing Home has 1 review.
Review from John W (Brother of Resident) published on 26 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
In this time we have been delighted with the care my sister receives for her health and well-being.
The
The home offers opportunities to celebrate significant events and holidays, such as Christmas, Harvest Services, Easter, and Valentine's Day. We also have the opportunity to meet up with relatives and friends of other residents to share our thoughts, and to offer suggestions for future events!
Reply from Naheed Akhtar, Manager at Central Surgery Nursing Home
Thank you so much for your valuable feedback. It is a pleasure to look after your sister. We are glad that you are happy with the care provided at Central Surgery Nursing Home. Thank you once again for your warm words of appreciation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 7.8 (7.774) out of 10 for Central Surgery Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.417 for Central Surgery Nursing Home is calculated as follows: ( (5 Excellents x 5) + (7 Goods x 4) ) ÷ 12 Ratings = 4.417
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.357 Points relating to the number of positive Reviews for Central Surgery Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8. 1 Positive Reviews ÷ 2.8 = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.