Oxbow Manor

Oteley Road, Shrewsbury SY2 6QH
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9.9 28 Reviews
  • Oxbow Manor, Shrewsbury
Oxbow Manor care home provides person-centred care in luxurious surroundings, including permanent and short-term residential, nursing and specialist dementia care.

The home is divided into suites which offer residents separate dining and living spaces. The smaller communities encourage residents to get to know each other and really feel at home.

Oxbow Manor also has a café, cinema room and a hair and beauty salon, as well as extensive gardens and outdoor spaces.

The friendly team runs various group and personalised one-to-one activities. If your loved one wants to continue attending a local church or club, or perhaps they want to go out to enjoy a pub lunch or shopping trip, the team will support them to do so.

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Care Provided by Oxbow Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Tillyer (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oxbow Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • Self-Funded Nursing Care from £1,861
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
    • RESPITE Self-Funded Nursing Care from £2,071

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • A dedicated key worker for each resident
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Oxbow Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Oxbow Manor Reviews (28)

Total of 28, showing 1-20
9.9

Oxbow Manor has a Review Score of 9.9 (9.927) out of 10, based on 26 reviews in the last 2 years. Over all time Oxbow Manor has 28 reviews.

Overall Experience

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Review from Clive M (Son of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mum to be closer to the family. After much research, it seemed that Oxbow Manor was the obvious choice, and we have not been disappointed.
The first thing you feel is friendship and belonging from the get-go, and all the staff make you feel welcome. Within a day everyone seemed to know her
and greeted her everywhere she went, and that level of dedication to care is evident in everything they do.
As a family, we are greeted and they engage with us and keep us informed. Nothing is ever too much trouble.
The facilities and atmosphere are impressive too. Go to the library, garden or cinema/music room or kick back in the cafe or a TV lounge. Mum loves the hot chocolate.
Having a loved one with advanced dementia can be tough but it is so comforting knowing whether we are there or not she is in safe and genuinely caring hands.
Thanks to all the staff at Oxbow for what you do, we appreciate you.

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Review from B C (Respite Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two weeks respite care at Oxbow Manor after breaking my leg was an enormous help and definitely an aid for my recovery. The friendly staff and bright, attractive rooms made my visit truly enjoyable! Nothing was too much trouble and I would like to give special thanks to the maintenance man for his skill
in problem solving!

Reply from Caprice Geisha, Home Manager at Oxbow Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A R (Wife of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a sudden illness, I admitted my husband into Oxbow Manor for nursing care and respite. It was a difficult decision, and I felt so guilty that I wasn't able to care for him myself. However, I had to put my feelings aside and consider what was best for him. I am so glad I made the decision. The
care, the support and the staff were amazing, and I am convinced his journey on the road to recovery was made possible by the excellent treatment he received. I would not hesitate in recommending Oxbow Manor to anyone who find themselves in the same position I found myself in.

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Review from Bryan H (Respite Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a very interesting respite experience.
The food was especially noteworthy.
Staff were very friendly and helpful.
Facilities were extensive and comfortable.
Medication was taken care of in a timely fashion.

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Thank you very much for taking the time to leave us a review about your experience. At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A J (Son of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous environment for mum, a very social person, she loves going to Oxbow Manor for respite weeks. I unequivocally recommend the service and the staff, it is a brilliant place and so welcoming.

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Review from Pat E (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxbow Manor is a wonderful home. The staff care not only for the residents but the relatives too. Everyone is treated with dignity and compassion. The home itself is beautiful and all rooms having en-suite facilities are wonderful. I cannot commend the staff more highly for the excellent care they provide.
Would highly recommend it to anyone.

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Hi Pat, thank you very much for taking the time to leave us feedback about your experience.At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from R P (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.

Reply from , Reviews Team at Oxbow Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Shaun W (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had excellent care since moving from another care home in Shrewsbury. The staff at Oxbow Manor are like one big family. The food is very good having just dined with my father who can sometimes be a little awkward and fussy, nothing is too much trouble to win him over. The activities the
home organizes are very good, my father is very happy and has become the joker in the pack.
Thank you staff at Oxbow Manor!

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Thank you very much for taking the time to leave us feedback about your experience. At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Shaun S (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxbow Manor is the most fantastic care home.
Everything is just perfect, the care, activities, food, rooms and attention are exemplary, not only to the residents but also to their wider families. All the staff were so attentive, happy, and welcoming.
My Dad was receiving end-of-life care and they
supported us all through the whole process. Oxbow Manor made the remaining time my Dad had left as dignified and supported as anyone could ever wish for, they did their utmost to keep Dad smiling and entertained as they could and they truly helped him live his best life.
This care home is not just a care home its a 'care' home!

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jackie S (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxbow Manor was recommended to me, and it didn’t disappoint. When I took my dad to see it, despite me telling him about all that was on offer, he was still very impressed and quite overwhelmed by it all. It felt like a hotel. Dad has now been in residence for nearly five weeks and has settled really
well. I have met so many different staff members who all have common themes - pleasant, helpful with nothing too much trouble, and all delivered with a genuine smile. The food is amazing. I joined Dad for Christmas and New Year’s Day lunch - I was stuffed; it was so tasty, plentiful and quite frankly, the brownie was probably one of the best I have ever tasted. I am at total ease with my dad being there despite questioning my decision (with dad’s agreement, of course). If Dad was still in his own home, I would be worried sick. He is looked after, has great food, has no (serious) worries and is joining in most of the activities. Thank you all at Oxbow Manor; keep up the excellent work, and take good care of my dad.

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Hi Jackie, thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Ken S (Husband of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff have the attitude "The answer is yes, now what is the question!"
It has been a joy to see my wife improve so much since she has been in Oxbow Manor. The best I have seen in the area.

Reply from Reviews Team, Reviews Team at Oxbow Manor

Hi Ken, thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Peter G (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff made my mother feel welcome and comfortable. Knowing that my mum is safe and happy means the world to us.

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Review from Susan S (Wife of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my husband have had a very positive experience.
The staff are very friendly and helpful, the interaction with my husband is amazing and he has actually spoken the odd word.
I am so pleased with all aspects.

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Review from A D (Husband of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days, but after two weeks I do like Oxbow Manor. Indoors it has a visual impact more like a hotel than of a hospital, which is what a care home should do.
The rooms are a decent size, pleasantly decorated, and spotlessly clean.
The staff have all been very nice, and certainly seem to know what
they are doing.
There are nice extra touches, like a cinema/bar and comfortable lounges.
The food is excellent, good quality and nicely presented.

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Review from Nicola C (Wife of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxbow Manor has exceeded my expectations in every aspect from the initial show around to the warm welcome both myself and extended family have received once my husband became a resident in this outstanding home. Words alone are not enough to thank everyone for making us feel safe and secure in such
a warm, clean and well-managed environment.

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Review from Rose L (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely lovely home. The fantastic friendly team looked after and loved my mum over her last few months. Nothing was too much trouble and making sure she was comfortable and had plenty to occupy her. Thank you.

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Review from Dave T (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really wonderful place. All the team there are so kind and helpful and would do anything to make you feel welcome and looked after. My parents booked in for a couple of weeks of respite and I haven’t seen them as happy and relaxed as they were there for a long time. The place has many great
amenities but is still a warm and cosy place to be. Would definitely recommend this place to anyone who needs some tender loving care and wants some quality of life!

Reply from Holly Cole, Reviews Team at Oxbow Manor

Hi Dave, thank you very much for taking the time to leave us feedback about your experience.


At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from I G (Friend of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, welcoming place to visit and eat with our friend.

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Review from Peter L (Husband of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was looking forward to her respite residential care at Oxbow Manor and her expectations were more than fulfilled. The care and the facilities were first class - second to none. Management and staff couldn't have been more kind and considerate. Nothing was too much trouble as far as her stay
was concerned. She found staff in particular to be most considerate, friendly and kind. On the whole, everyone at the home was good to her, making her feel like her stay was permanent. She wishes Oxbow Manor every success for the future and looking forward to staying again.

Reply from Reviews Team at Oxbow Manor

Hi Peter, thank you very much for taking the time to leave us feedback about your experience.


At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from Carol C (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxbow Manor Care Home is a beautiful home. All of the staff are so kind, friendly and helpful and the home has a wonderfully calm atmosphere. # The care staff are wonderful with Mum - very experienced in dementia, highly trained and incredibly compassionate. Mum has advanced Alzheimer's and within 24
hours of being there was the most calm, settled and responsive that I have seen in months. The lifestyle coordinators are very gentle, attentive and thoughtful. It is a great relief to have Mum here and I would highly recommend Oxbow Manor - I wish all nursing homes could be like this.

Reply from Holly Cole, Reviews Team at Oxbow Manor

Hi Carol, thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Oxbow Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Oxbow Manor is calculated as follows: ( (281 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 301 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oxbow Manor is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Donna

Donna Howard

Job Title: Home Manager

I have worked for Care UK for most of my adult life, starting out as a healthcare assistant and progressing to my current role as Home Manager. With encouragement from colleagues, I also completed my nursing degree as a mature student.


Being able to work my way up and gain my qualifications (which also include NVQs in health and social care and leadership and management) has been a huge achievement for me and a big career highlight.


In this role, you need to be able to communicate well and have strong leadership and planning skills. Working as a team also means you have to be good at motivating people. It is also important to have a good grasp of budgets, and it is essential to be clear about safeguarding policies and procedures.

The work we do really does make a difference and that fills me with immense pride. It feels great when we get positive feedback from relatives who can see their loved ones are receiving the quality care they need.


My favourite part of the day is the time I’m able to spend having a coffee, cake and a chat with residents. Seeing everyone get along well and share special moments really does brighten up each day.


Outside of work, I love to travel and spend time with my children and grandchildren.


Frequently Asked Questions about Oxbow Manor

What types of Care is Oxbow Manor registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oxbow Manor provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oxbow Manor have?

There are 80 Single Rooms.

What are the Facilities & Services at Oxbow Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oxbow Manor to the centre of Shrewsbury?

1.4 mile(s) as the crow flies, distance by road may be significantly further.