Abbots Wood Manor Care Home

116 London Road, Hailsham BN27 3AL
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10 30 Reviews
  • Abbots Wood Manor Care Home, Hailsham
Rated as Good in all areas by the CQC (February 2023), and featured in the Luxury Care Home Guide 2022, Abbots Wood Manor offers award-winning residential, dementia and nursing care, as well as short breaks for the older community.

Within the luxury care home you will find:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- The wellbeing and beauty salon which includes hairdressing and a nail bar for manicures, pedicures and hand massages
- An elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style
- A library and internet café to allow residents to surf the internet, and keep in touch with family and friends

Within Abbots Wood Manor you will also find the award-winning Homemakers. The team of Homemakers are responsible for the wellbeing, care and companionship of residents, and aim to make the care home much more like the experience people have living in their own homes. The home also offers 24 hour nursing care and with a retained GP who visits weekly, you have peace of mind that this is a home for life.

Contact Abbots Wood Manor to find out more about the award-winning team, the exceptional features which set the luxury care home apart from the standard care home and the exclusive offer available for new residents.

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Care Provided by Abbots Wood Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helena Barrow (Home Manager)
  • Admission Criteria
    • Referrals from Professionals/ recommendations followed by a pre admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Abbots Wood Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690

  • All fees are subject to assessment and are dependent on chosen room and care needs.
  • (these prices are only a guideline, please contact Abbots Wood Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You're welcome to come and visit at any time.


  • Parking

  • On site parking available


Abbots Wood Manor Care Home Reviews (30)

Total of 30, showing 1-20
10

Abbots Wood Manor Care Home has a Review Score of 10 (9.963) out of 10, based on 16 reviews in the last 2 years. Over all time Abbots Wood Manor Care Home has 30 reviews.

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Review from Y W (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came here for respite but think he will end up staying. Your staff are always so welcoming and introduce themselves and say hello. Nothing is too much trouble. It feels like a high class family run hotel. The standard of cleanliness, welcome, accommodation and staff is excellent. I would highly
recommend you without hesitation. Thank you.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for taking the time to leave us some feedback and very kind words. It is such a pleasure to have your father with us. I shall pass on your compliments to the team. Kindest regards


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Review from David S (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time of her admission to Abbots Wood Manor, my very frail 89-year-old mother had been bedbound for five months, these five months having been spent mainly in hospital plus a few weeks in another care home.
Within days of arriving at Abbots Wood Manor, she was enjoying short daily breaks in
an armchair. Staff told me that the first time they did it, a beaming smile spread across mother's face on realising that she had been placed in a chair.
In subsequent weeks she progressed to being dressed and taken to the dining room for her dinner. I could hardly believe it when I was asked to bring her clothes in! The carers are very kind and patient with mother and are prepared to invest however long it takes to facilitate these little excursions from her bed and from her room.
Rooms are spacious. Food and drink is excellent, with mother's intake being so much better since her arrival at Abbots Wood Manor.
All staff are very accessible and approachable.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for such lovely feedback regarding Abbots Wood Manor. It is such a pleasure to have your mother with us and to see such an improvement in her health and well-being in such a short time. She is a delightful lady.


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Review from B H (Sister of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my brother at Abbots Wood Manor every week for the past eight months. The care he is getting is top class, his room is excellent and he is getting good meals all the time.
There are a lot of activities provided and the staff are great with the residents and everything is well organised.
I
am grateful to know he is safe and well looked after. It is well worth the money we pay.

Reply from Helena Barrow, Home Manager at Abbots Wood Manor Care Home

Thank you for taking the time to review our home, we pride ourselves on delivering the very best care and support so are delighted to hear you are happy with our home.


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Review from Kathleen H (Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay here, I have found all the staff and management caring and compassionate. The atmosphere very friendly and efficient. Food has been exceptional and varied. The service of the room has been very good, also the entertainment. All in all, I would recommend without reservation Abbots Wood
Manor to anyone.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

It was such a pleasure to welcome you into Abbots Wood Manor and hope we see you again soon. Please come in for a coffee at any time. Kindest regards


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Review from J S (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the very difficult decision for dad to go into a home I am absolutely delighted we chose Abbots Wood Manor. The care and attention to detail have been exceptional and my dad has settled very well. I highly recommend Abbots Wood Manor.

Reply from Richard Hollands, Customer Relations Manager at Abbots Wood Manor Care Home

Thank you so much for your very kind feedback. It is such a pleasure having your father with us and he has settled into life at Abbots Wood Manor very well. Kindest regards


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Review from Annie G (Friend of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always so impressed with Abbots Wood Manor. Staff are so friendly and helpful.
I have already recommended Abbots Wood to a few people and will continue to do so.
Recently, I have been following their social media thread and am blown away with admiration to see how many amazing events are organised
for the residents.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Annie, thank you so much for reviewing Abbots Wood Manor and your very kind words. It really helps to be able to maintain our very high standards we set ourselves. Kindest regards, Richard.


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Review from Jack H (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Abbots Wood Manor since October 2023. The care, communication, food, activities and staff are amazing, we couldn’t be happier with the care he’s receiving. A huge highlight is the weekly activities and outings that Abbots Wood provides, in particular he enjoyed the trip
to the garden centre. We can’t thank them enough for the support we have all received in this time of transition.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Jack. Thank you so much for your very kind feedback. It is such a pleasure having your father with us at Abbots Wood Manor and he has settled into the community here very well. Kindest regards.


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Review from L T (Sister-in-law of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's husband arrived at Abbots Wood Manor, just 10 days ago, but the staff already understand his needs. He has been welcomed with sensitivity and excellent caring skills. Nothing is too much trouble. The communication with his family has been outstanding and much appreciated.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you for your very kind feedback for the home. This is a crucial part of helping us maintain the very highest standards of person-centred care we aim to provide. I shall pass this onto the team.
Kindest regards
Richard


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Review from Liz N (Daughter-in-law of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is currently in Abbots Wood Manor. Since arriving at the home she has become so much less anxious, she is relaxed and happy. The staff are so kind, caring, friendly and professional. There are always daily activities for the residents to get involved in. My mother-in-law has been out
for an afternoon tea, which was great for her confidence. Nothing is too much trouble. We also love the bistro, the coffee is great and it’s such a lovely place to meet up socially and it doesn’t feel at all like a hospital or clinical. The private lounges are also so lovely to sit quietly and play board games.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Liz,
Thank you so much for your very kind feedback - a crucial part of maintaining the highest standards in care and facilities for our residents. It is such a pleasure to have your mother-in-law with us.
Kindest regards,
Richard.


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Review from J S (Friend of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home - everything is top-class. The building and gardens are new and carefully planned. The staff are friendly and very helpful. Nothing is too much trouble and both residents and visitors are well looked after. It's a happy place and the catering is outstanding.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for taking the time to leave some feedback on the home and the team. This means so much to us, as a team, to help maintain the highest possible standards we set ourselves to make sure the residents are provided with the highest levels of person-centred care.
Many thanks again,
Richard.


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Review from D L (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Abbots Wood Manor needing respite after a stay in hospital. The care he received was excellent. All the staff were friendly and kind and made my father feel at home. He loved the food, and the facilities were first-class.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

thank you for taking the time to leave your feedback on our home; I shall pass on your very kind words to the team.
Kindest regards.


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Review from L B (Respite Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Wood Manor is a first-class care home, five-star hotel category. The food is first class, the cleanliness is excellent, the staff is out of this world. Always are ready to help and ready to make the stay happy for you and your visitors. That's why every box is excellent and well-earned. A lovely
care home.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for your very kind words and feedback, it was such a pleasure having you stay with us and hope to see you again soon.


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Review from D M (Son of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home which has great management and staff. Great environment, super rooms and facilities. Very good range of activities and top work by the entertainer organiser. The care staff are all superb and committed. Far more than we have been used to. Really passionate about care. The food
and catering are superb! The homemakers have a lot on their plate. The only occasional area of slippage is cleaning but only rarely. We are glad the care is a priority rather than cleaning.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you for your feedback, we take great value in all comments and I shall pass your kind words onto the team.


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Review from C F (Friend of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent Coronation Day Party! Well organised, very good coordination, lovely staff. Wonderful food, good choice of drinks, well-decorated room. No complaints, felt included and everyone was friendly.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for your very kind feedback. It was a wonderful day on Coronation Day and all seemed to really enjoy it.
Kindest regards
Richard


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Review from B R (Sister of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having reviewed nine nursing homes, Abbots Wood Manor came out on top. The overall feeling of entering the home and the facilities offered we impressive. Now that my brother is a resident, I am equally impressed with the care he has received. In addition, the staff have shown a level of care and concern
towards me that I did not expect. Abbots Wood Manor warmly welcomes visitors, family and friends and I love that they allow dogs, justifying that it is a home. The building, the rooms, the decor and the furnishing and the staff. All to be proud of.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for your very kind words and feedback. This is such an important part of maintaining the standards we set ourselves in providing exceptional person-centred care for our residents.


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Review from Alison H (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I viewed many care homes before choosing Abbotswood for our father. We knew upon entering the home and after our first meeting with the manager and regional relations manager that this was a special place. My father settled quickly and has been very happy living there. All the staff are
wonderful, nothing is too much trouble. The food is delicious, plenty of activities going on and daily walks in the gardens if the resident so wishes. The accommodation is light and airy and has a lovely feel. The homemakers have made it a very special place for my father. Now his health is declining we have been met with care and compassion and he is still happy. This is a very special home, one of a kind.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Alison, thank you so much for your very kind words and feedback about the team and the home. It is such a pleasure having your father with us and he has settled so well into life at Abbots Wood Manor. Feedback is so important to us, I shall pass on your very kind words to the rest of the team.


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Review from Lesley G (Wife of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first experience with respite care and was nervous about finding the right place while we had building work done. We need not have worried, all our concerns were listened to and supported throughout my husband's stay. Although he would have preferred to be at home with me, it could not
have been a better place. The building is modern and spacious. The lounges are comfortable and quiet. The food was plentiful and delicious. Staff responded to his fear of being alone as much as possible. He was in safe hands with people who understood his dementia and protected his mobility. Thank you to everyone for their kindness to us both.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Lesley,
Thank you so much for your very kind feedback following your husband's stay with us. It was such a pleasure having him stay with us and I can speak on behalf of the whole team, we miss having him around. Thank you for choosing Abbots Wood Manor and please keep in touch.
Kindest regards.


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Review from Justin G (Son of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent 3 weeks with you in Respite care. She has been very well looked after, the home is comfortable and lends itself to a good environment. I am grateful to the excellent team at Abbots Wood for their patience and care.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Justin, thank you so much for taking the time and leaving your feedback on our home. This is very important to us to help us maintain the highest levels of care and facilities that we provide. It was a pleasure having your mother stay with us. Kindest regards, Richard.


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Review from Grant P (Friend of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to visit Abbotts Wood. He is clearly very well looked after and is happy. The staff are always so kind and welcoming. The place is so clean and immaculate. The cafe/buffet bar in reception is mouth-watering and a great idea, the facilities are outstanding.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Grant,
Thank you so much for your very kind review and words. Feedback is very important to us to help us maintain the highest levels of person-centred care and facilities for our residents and families, so thank you for taking the time to review our home.


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Review from Philip W (Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice bedroom. Tastefully decorated and comfortable. Night nursing staff very sensitive and caring/thoughtful.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for your very kind feedback which is invaluable in helping us to continue to provide the very highest levels of person-centred care and facilities. It is a pleasure having you stay with us at Abbots Wood Manor. Kindest regards
Richard.


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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Abbots Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Abbots Wood Manor Care Home is calculated as follows: ( (185 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbots Wood Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (5)

Helena

Helena Barrow

Job Title: Registered Care Home Manager

Joined: 2020

Helena, a dedicated member of the Hamberley team since November 2020, began her career in healthcare as a Registered Nurse after graduating from Sussex Downs School of Nursing in 1982. With two decades at Eastbourne District General Hospital and nearly 20 years as a Registered Care Home Manager including roles with Methodist Homes and Care UK, her expertise is accentuated by international experience with the European Platform of Rehabilitation. Helena also spent time on kibbutzim in Israel and supported the American army in Germany. Outside her leadership role at Abbots Wood Manor, Helena enjoys running in the countryside with her dogs, and supporting her granddaughter with learning to ride her first pony.


"At Abbots Wood Manor, we don’t just provide care; we offer unwavering support and dedication. Every resident is a cherished member of our community. I couldn't be prouder of our team, who work tirelessly every day to uphold these values and ensure that each individual feels truly at home."


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Ceri Cranston

Job Title: Clinical Lead/ Deputy Manager

Joined: 2021

Ceri joined Hamberley in February 2021


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Jurate Martinkaite

Job Title: Business Administrator

Joined: 2021

Jurate joined Hamberley in Jan 2021


Richard

Richard Hollands

Job Title: Customer Relations Manager

Joined: 2021

Richard began working in the care home sector in 2019 and is the primary contact for families exploring care options. Since joining Hamberley in January 2021, Richard has taken pride in the expansion of the exclusive Homemaker Model and seeing its positive impact on Abbots Wood Manor. Reflecting on his career, Richard wishes that he had discovered and joined the care industry much earlier in his professional journey.


"We take pride in offering an exceptional care home experience where luxury is more than just a word - it's a way of life. I help and support families every step of the way, from the initial enquiry stage through to admission and beyond, giving everyone the peace of mind of knowing I am always there to help when needed. Come and visit our Hailsham care home, and discover the perfect blend of luxury living and outstanding care that awaits you.”


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Nelli Ilieva

Job Title: Head Chef

Joined: 2021

After finishing catering college, I worked for a french catering company- Elior, for 15 years. This was based in a restaurant in a resort on the Black Sea.


Started with Hamberley Care Homes at Abbots Wood Manor in January 2021 as Head Chef.


Frequently Asked Questions about Abbots Wood Manor Care Home

What types of Care is Abbots Wood Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbots Wood Manor Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbots Wood Manor Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Abbots Wood Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbots Wood Manor Care Home to the centre of Hailsham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.