Harrier House

Hurricane Road, Hucknall, Nottingham NG15 6WN
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9.9 87 Reviews
  • Harrier House, Nottingham
NEW LUXURY QUALITY CARE HOME OPEN NOW

Harrier House Care Home is a family-run, award-winning care home providing luxury quality care in Hucknall.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring, and compassionate environment.

Resident happiness and well-being is at the heart of the home and the care team provides daily fun, an engaging and stimulating social program designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities, and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a traditional pub, complete with a beer garden, and a hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen, and care team ensuring that residents are cared for by the same familiar faces every day.

Harrier House is surrounded by pleasant sensory gardens with patio seating areas, an aviary, and raised vegetable beds.

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Care Provided by Harrier House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Kavanagh (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 1

Funding & Fees Guide for Harrier House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on-site.


Harrier House Reviews (87)

Total of 87, showing 21-40
9.9

Harrier House has a Review Score of 9.9 (9.945) out of 10, based on 53 reviews in the last 2 years. Over all time Harrier House has 87 reviews.

Overall Experience

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Date Published

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Review from R E (Son of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Along with my wife, we have been looking for a care home for a friend. Having visited around a dozen, it makes me appreciate the excellent care my mother receives at Harrier House. It is vibrant, clean, spacious, active and far more homely than any other we have recently visited. Whilst it may be at
the top end regarding price I can now appreciate what my mother is paying for.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that you are happy with the excellent care your mother receives at Harrier House and that you have found our home to be vibrant, clean, spacious and homely. Thank you.


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Review from S E (Daughter-in-law of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The retirement home is professionally run by a hands-on manager and caring staff. Spotlessly clean rooms and facilities, including a dedicated activity team who organised a monthly programme designed to meet the needs of the residents. Hairdressing and spa beauty rooms are a bonus. The staff have made
special efforts to ensure all resident's birthdays are celebrated in style. My mother-in-law's 103rd birthday was superb. Celebratory breakfast, lovely cake and invitations for every resident in the home.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are pleased to hear you have found our home to be professionally run and our dedicated team meet the needs of the residents. Thank you.


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Review from W J (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Harrier House provide person-centred care in a respectful manner. They encourage independence, active participation and decision-making. The staff are diligent, attentive, and genuinely care. There are always lots of smiles, laughter and banter between the residents, staff and visitors.
The atmosphere always feels relaxed and calm. Visitors are made to feel very welcome, the staff are approachable and friendly. Queries are dealt with immediately and staff are only too pleased to address any concerns and offer help and advice.
The meals always look nutritious, and well presented and there is always lots of choice. The home is luxurious, tastefully decorated throughout, well-maintained and very clean and tidy. The garden is beautiful and easily accessible for the residents to enjoy, it is very well maintained. Security and safety for all are also key features of the home.
My Dad has settled very well into life at Harrier House. I highly recommend this care home.

Reply from Lexie Jex, Marketing Assistant at Harrier House

Thank you for taking the time to leave Harrier House Care Home a review. We are pleased to hear that you are always made to feel very welcome when visiting our home, and that you find our team to be approachable and friendly. It is great to hear that your Dad has settled in very well at Harrier House and that you would highly recommend our home. Thank you.


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Review from A K (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old father had experienced a failed discharge from hospital and had been given an inadequate care package on discharge. I was left with no choice but to find my father emergency respite care at the 11th hour! The detailed care assessment my father received was very comprehensive, taking in
to account his wishes and personal needs, as well as looking at what specific care he needed. Clearly, this is done to ensure everything is addressed and a comprehensive care plan is put in place straightaway on arrival. This I have witnessed while my father has been at Harrier House, in terms of personal care, engagement in activities, encouragement to mobilise on his walker to assist his mobility improvement and the happy smile on his face!.The amazing care manager and the team went above and beyond to accommodate him and to keep him safe. My father has settled in straight away, which is not what I expected given his previous independence before hospital. A fantastic residential home.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are thrilled to hear that you feel the team go above and beyond to accommodate your father and to keep him safe, we are also pleased to hear that he has settled in straight away at Harrier House. Thank you.


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Review from K H (Son-in-law of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate the management staff and all other workers within Harrier House on the manner in which they all have contributed to the wonderfully positive and enthusiastic environment. I have been really impressed with the care that is being so expertly given to the residents and their
families. Excellent effort from everyone.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that you feel our team contribute towards the wonderfully positive and enthusiastic environment and that you are impressed with the expert level of care. Thank you.


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Review from S B (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are really caring and have the resident's safety, security and health as a priority. It is a pleasure to go and visit Mother and to see her so happy in this exceptional environment. It is also very nice to be able to sit in reception with her, away from her room with a nice cup
of coffee, just like on holiday or 'normal' living space. Harrier House is the best residential care home my wife and I have experienced and we have had two other relatives prior to my mother in other homes locally. Thank you for caring.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are thrilled to hear that you feel the team at the home are really caring and have the resident's safety, security and health as a priority. Thank you.


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Review from R S (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been incredibly impressed with how well my mum has been looked after here in Harrier House and I am so grateful for her ongoing care. All the staff go above and beyond for the residents and there are so many varied activities, all needs are catered for.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House care home. We are so pleased to hear you have been impressed by the level of care at Harrier House and that you feel all needs are catered for. Thank you.


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Review from June G (Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for 18 months and have felt supported and helped from the day I day I arrived and have been amazed at times by the willingness of the staff to do some personal care things when asked. Also, the care for medical needs are well looked after with care and regular consultation with
medical staff etc. The whole staff are concerned for each of us and work long hours cheerfully. Food is varied and the chef speaks to residents about choices etc. All in all, a very good place to be cared for.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House care home. We are so pleased to hear that the team are always cheerful and supporting you in all things. Thank you.


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Review from V R (Friend of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Freidnly welcome and staff.
Spacious building, able to walk to the coffee area for tea and cake, rather than just sit in one place.
His room was clean and tidy and he was well-presented. He seemed happy enough.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that you found our team to be friendly and welcoming and our home is clean and tidy. Thank you.


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Review from G W (Father of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and luxurious place, well maintained and very hospitable, staff and friendly.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that you found our home to be clean and very hospitable. Thank you.


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Review from Karen B (Wife of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced a number of care homes in my search for a home for my husband, who is only 57, Harrier House went above and beyond to make sure that this difficult time for my family was the best that it could be. The care home manager went above and beyond for all of us and one year on continues
to do so. The care home is wonderful, we couldn't wish for better, the staff are fantastic, well-trained and experienced in dementia care. Harrier House is just simply put... the best!

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that you feel Harrier House went above and beyond and one year on continues to do so. We are thrilled to know that you feel that the care home is wonderful and you couldn't wish for better dementia care. Thank you.


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Review from J G (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for 2 weeks respite but decided to stay due to her mobility but obviously also due to the professional, friendly, caring, efficient and reassuring staff. Harrier House is also beautifully furnished and maintained and also makes visits to Mum really pleasant. Mum is enjoying the company of
the staff, residents and also the many activities. The manager and all her team are so friendly and approachable. Thank you all.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that your Mum decided to stay following her respite stay and that it was due to the professional, friendly, caring, and efficient team. We are so happy that your visits to Mum are pleasant and that you find the manager and all her team so friendly and approachable. Thank you for your kind words.


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Review from J S (Resident) assisted by family/friend published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying being here, and it's a very nice place. The girls (and staff) look after me very well. The food is delicious, and I am very satisfied. It is a nice and cosy warm place to be in and I like the summer months when I can sit outside on my patio. I feel I am in the best room. All in all a great
care home!

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that you are enjoying the home and that you find the food to be delicious. Thank you.


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Review from L G (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier House were very swift and accommodating when Mum needed quick care due to illness. The staff were very helpful and guided me through the whole process. Since moving into Harrier House, Mum has now started to be more like her own self due to the care and support from the staff who work there.
Family members feel included in her care and part of her experiences.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so happy to hear you found our home to be accommodating and that the team is very helpful with the entire process.


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Review from G D (Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous in the early days but was soon made to feel at home by all the staff and became one of the family. Nothing was ever too much trouble.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House. We are so pleased to hear that you were made to feel at home and that nothing was too much. Thank you.


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Review from Gary M (Resident) assisted by family/friend published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. The staff are always available to help. medications are always spot-on and administered. Facilities are excellent and provide a home-from-home experience.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave Harrier House a review. We are so pleased to hear you are enjoying your time with us, and feel our home is a ‘home-from-home experience’. Thank you for your kind words.


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Review from W C (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Harrier House for 2 years now, she seems very happy doing many different activities with the wonderful staff who are very friendly. She enjoys the delicious food (and has put on about 2 stone in weight). My husband and I enjoy the special events they hold most months, we cannot
fault this lovely care home, ts the best one we have been to visit so far.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that your mum enjoys the food and that you can all enjoy the special events we have in our home.


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Review from J A (Wife of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff regularly go over and above at this lovely home.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House. We are so pleased to hear that you feel the team goes above and beyond.


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Review from Linda M (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant! Harrier House gives 5-star treatment to each and every resident (and their visiting families). Its decor is stunning (akin to a luxury hotel). The food is amazing (and ample). Staff at all levels give 100% and more. The care and dignity bestowed is unbeatable with the utmost cleanliness
and empathy and compassion. It's such a joy to know my mother has the very best.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that you feel your mother has the very best.


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Review from Bevreley P (Partner of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past eighteen months my partner has been into Harrier House for regular respite, every time he goes in we are welcomed warmly, he stays for two weeks and during that time he is looked after very well and treated with care and dignity, which puts my mind at ease knowing he's safe and secure,
he stays in a lovely clean bedroom, the food looks delicious, and he can attend activities through the day. Recently we had a crisis in the family, the manager was informed and she went out of her way to help and guide us to get the help and support we needed, so yes I would certainly recommend this home to family and friends, as I am so grateful for all their help.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear you feel your partner is looked after very well and treated with care and dignity. Thank you.


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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Harrier House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for Harrier House is calculated as follows: ( (602 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 635 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrier House is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (3)

Samantha

Samantha Kavanagh

Job Title: Home Manager

Joined: 2021

Harrier House is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


My journey in the world of health and social care started 25 years ago. I have lots of experience and an excellent track record of commissioning, developing, and sustaining high standards, leading quality care services.


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”