Harrier House

Hurricane Road, Hucknall, Nottingham NG15 6WN
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9.9 87 Reviews
  • Harrier House, Nottingham
NEW LUXURY QUALITY CARE HOME OPEN NOW

Harrier House Care Home is a family-run, award-winning care home providing luxury quality care in Hucknall.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring, and compassionate environment.

Resident happiness and well-being is at the heart of the home and the care team provides daily fun, an engaging and stimulating social program designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities, and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a traditional pub, complete with a beer garden, and a hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen, and care team ensuring that residents are cared for by the same familiar faces every day.

Harrier House is surrounded by pleasant sensory gardens with patio seating areas, an aviary, and raised vegetable beds.

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Care Provided by Harrier House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Kavanagh (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 1

Funding & Fees Guide for Harrier House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on-site.


Harrier House Reviews (87)

Total of 87, showing 41-60
9.9

Harrier House has a Review Score of 9.9 (9.945) out of 10, based on 53 reviews in the last 2 years. Over all time Harrier House has 87 reviews.

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Review from Karen A (Daughter-in-law of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and respect for both the management and staff at Harrier House. The standards, genuine care and respect for dignity far exceeded my expectations when my father-in-law became a resident two years ago. The staff managed to get him involved in all sorts of activities, even singing
in a choir at Christmas, and really gave him a second lease of life which at the age of 96 is no mean feat. Even when his age got the better of him and he had to be admitted to hospital, the staff agreed to have him back to make his last days as comfortable and reassuring as possible for which I shall always be grateful. The premises are beautifully designed and equipped but it is always the staff that will make the difference at any care home and I cannot praise the management and staff at Harrier House highly enough for the way they cared for my father-in-law over the last two years.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House. We are so pleased to hear that our home exceeded your expectations and that your father-in-law's last days were those of comfort and reassurance. He will be dearly missed by residents and the team. Thank you.


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Review from P J (Respite Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received is extremely good from all departments of staff, came here poorly and they have looked after me back to where I should be. The activities are well thought out and the food is excellent.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so pleased to hear that the care you have received has been extremely good and that both the activities and food are excellent. Thank you.


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Review from H P (Granddaughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Flexible and attentive staff. Individualised patient care. Wide range of activities available.
Staff sit with residents in the lounge area when writing notes. Considerate, helpful, and always with a welcoming smile.
Staff have done so much to make my grandad feel at home and supported, their immediate
goal seems to be to establish a friendship with the residents, which is a wonderful change from most places who have a clear definition of staff and patient.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave Harrier House a review. We are so pleased to hear your grandad feels at home and that he is supported within our home. Thank you for your kind words.


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Review from Denise W (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Harrier House over 12 months now. The cleanliness and staff dedication is still as good as the day she moved in.
The manager is very approachable and will do everything in her power to help you out.
I know that staff come and go but it is the same in any industry. You just notice
it more because you see them every day.
If caring is the career path you are looking for, I think you would struggle to beat Harrier House.
After all the time my mum has been there I feel like a member of the family.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so happy to hear that you feel the team is approachable and that the standards of cleanliness and dedication are unwavering. Thank you.


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Review from Vicky E (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has lived at Harrier House, she's been a resident since June 2022, her quality of life has improved greatly. Having company twenty-four hours a day and staff that are there to meet every need has taken pressure of the family immensely. Between a few of the residents, including my mum, they
have set up a dominos club that meets every evening at half-past-six, and this is something my mum really looks forward to. The entertainment laid on is brilliant, days out, such as the Mayors Charity Ball Tea Dance, are amazing. The keep fit guy is really fun and the residents love him. Harrier is a new home and one big happy family to all.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave a review. We are so pleased to hear that you feel your mum’s quality of life has greatly improved whilst living at Harrier House. Thank you for your kind words.


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Review from E B (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Harrier House as one of the first residents to move in approximately 2 years ago. Since then he has made lots of friends and regularly takes part in the activities provided. The care he receives from all the staff has been exemplary and any issues I have had have always
been dealt with promptly. I am regularly updated with Dad's care plan and any changes that have taken place. Dad has never once asked to go home. He is happy and I know he feels safe and secure. Highly recommend Harrier House.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave a review. We are so pleased to hear that you father has made lots of friends and the care he has received has been exemplary. Thank you for your kind words and for choosing Harrier House.


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Review from Z M (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a medical emergency the team went over and above to look after my father, myself and my mother. Nothing was too much trouble. The care and commitment reassured us that he was in safe hands. People stayed after their shifts ended and ensured that his health, safety and well-being were taken care
of. The support was not limited to just the care team, the catering and housekeeping teams also offered and provided support. Thank you!

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave a review. We are so pleased to hear that you have felt supported by the entire team. Thank you for your kind words and for choosing Harrier House.


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Review from Rosaline O (Resident) assisted by family/friend published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a fantastic place to live.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave Harrier House Care Home a review, and for your kind words.


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Review from G H (Cousin of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A 5* hotel for the elderly is the best way to describe Harrier House. The atmosphere is outstanding as the staff are relaxed, friendly and happy. Nothing is too much trouble for the staff who give their best at all times.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave a review. We are so pleased to hear that the team are friendly and attentive. Thank you for your kind words and for choosing Harrier House.


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Review from M M (Wife of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Harrier House in March 2023 for end of life care. He has complex health needs and nothing is too much trouble. The team have also supported me and my family. I can go home knowing he is safe with every care need met. It is very difficult handing his care over to someone else but
the team are always available to talk to and make time for me, which makes it easier. Thank you!

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave a review and thank you for your kind words and for choosing Harrier House.


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Review from T M (Resident) assisted by family/friend published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and welcoming process, nothing is too much trouble at any time of day or night.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave a review. Thank you for your kind words and for choosing Harrier House.


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Review from Joan H (Respite Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. I did not expect it to be as good as it is. I have met lots of like-minded people.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave a review. We are so pleased to hear that we have surpassed your initial expectations and have met other like-minded individuals. Thank you for your kind words and for choosing Harrier House.


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Review from Mary H (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff have created a warm and welcoming atmosphere that is evident from the moment you walk into the building. There is a strong sense of teamwork and mutual respect.
Harrier House is spotlessly clean and attention to detail radiates throughout all aspects of the care home. Staff from
all areas of the home are focused on meeting individual needs (eg adapting the menu to suit my mum's dietary needs). Nothing is too much trouble.
I would wholeheartedly recommend Harrier House to anyone looking for a care home.
The manager and staff are fantastic - a huge thank you to all concerned.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave a review. We are so happy to hear that you found the home to be welcoming and that you feel our attention to detail is resonant throughout the home. Thank you for recommending Harrier House Care Home.


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Review from G C (Resident) assisted by family/friend published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, very accommodating, meals are excellent and varied.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave Harrier House Care Home a review. We are so pleased to hear your kind words about the level of care we provide in our home. Thank you.


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Review from B E (Resident) assisted by family/friend published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We refer to Harrier House Care Home as my hotel, I like it there. Would go again and I love how I'm treated.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for leaving Harrier House Care Home a review. We are honoured to know that you refer to our home as ‘your hotel’; our residents are at the centre of the care we provide so it is great to hear that you loved the care you received. Thankyou for your kind words, we hope to see you again soon should the situation arise.


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Review from Philip S (Son of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Harrier House on the top floor in November 2021 and the care she has received has been second to none. She settled really quickly (surprising us how smoothly this daunting process went) and has received exceptional care from the wonderful staff. Management are always on hand if we have
any queries. Facilities are top drawer - would highly recommend Harrier House to families looking for care for there loved ones.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave Harrier House a review. We are so pleased to hear that you would highly recommend our home to any families looking into care and that you are happy with the level of care we provide too. Thank you for your kind words.


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Review from Paul H (Relative of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find the staff very helpful. It's clean. Mother in law very comfortable and this allows myself and my partner time to go away for short breaks. I cannot fault anything as all seems very good on my visits.

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Review from Jean W (Resident) assisted by family/friend published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy. The staff are caring and try to help as much as they can. I tried a different care home before I came to Harrier House but I wasn't happy at all as they didn't cater for my needs. When I moved to Harrier House, I was made to feel very welcome and was accepted as part of the family.

Reply from Charlotte Mantle, Marketing Assistant at Harrier House

Thank you for taking the time to leave Harrier House a review. We are so pleased to hear that you feel you are part of the Harrier House family, and are very happy with your decision. Thank you for your kind words.


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Review from Catrina K (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not be happier with the care our mum is receiving at Harrier House. My mum is not the easiest of characters; she is very fixed in her ways, has a very particular diet and can be quite demanding. This has not phased the staff, who have bent over backwards to try and make her comfortable
and happy. They really have gone the extra mile!

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review and for choosing Harrier House Care Home. We are so pleased to hear that you are happy with the level of service and care your mum is receiving and that our team is going the extra mile for her and your family. Thank you.


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Review from Janet A (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just spent two weeks respite Harrier House. She has absolutely loved her stay there and couldn't praise the staff highly enough. She has been very well looked after and wouldn't hesitate in booking future respite care at this home.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave us a review. We are so pleased to hear your mum enjoyed her respite stay at Harrier House and that you would think of us again, if the need arose. Thank you.


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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Harrier House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for Harrier House is calculated as follows: ( (602 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 635 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrier House is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (3)

Samantha

Samantha Kavanagh

Job Title: Home Manager

Joined: 2021

Harrier House is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


My journey in the world of health and social care started 25 years ago. I have lots of experience and an excellent track record of commissioning, developing, and sustaining high standards, leading quality care services.


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”