Harrier House

Hurricane Road, Hucknall, Nottingham NG15 6WN
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9.9 87 Reviews
  • Harrier House, Nottingham
NEW LUXURY QUALITY CARE HOME OPEN NOW

Harrier House Care Home is a family-run, award-winning care home providing luxury quality care in Hucknall.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring, and compassionate environment.

Resident happiness and well-being is at the heart of the home and the care team provides daily fun, an engaging and stimulating social program designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities, and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a traditional pub, complete with a beer garden, and a hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen, and care team ensuring that residents are cared for by the same familiar faces every day.

Harrier House is surrounded by pleasant sensory gardens with patio seating areas, an aviary, and raised vegetable beds.

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Care Provided by Harrier House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Kavanagh (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 1

Funding & Fees Guide for Harrier House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on-site.


Harrier House Reviews (87)

Total of 87, showing 61-80
9.9

Harrier House has a Review Score of 9.9 (9.945) out of 10, based on 53 reviews in the last 2 years. Over all time Harrier House has 87 reviews.

Overall Experience

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Date Published

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Review from Judith H (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just received two weeks' respite care at Harrier House. We cannot fault any single item about her stay. She received over and above loving care. She came out a new woman, we will be using Harrier House again and would recommend this place to anyone. It was like a 5-star hotel. The staff
are amazingly kind and thoughtful.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review. We are so pleased to hear your mum enjoyed her respite stay here at Harrier House and that you would think of us again if the need arose. Thank you for your recommendations.


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Review from H F (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant - the staff are so attentive, caring and my dad has been so much happier since he went into Harrier House. Staff are always on hand and brilliant. Would definitely recommend this home.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave us a review. We are so pleased to hear that your dad is enjoying life at Harrier House and that you feel supported by our team. Thank you for your recommendations.


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Review from M S (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in a week before Christmas and the home is marvellous. Staff are excellent, management the same. The interior and atmosphere are second to nine. Residents are not left to their own devices. There are regular activities with a dedicated member of staff, who organises them. All in all, the care
homes appear to have the policy of excellence in all aspects.

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Review from P P (Son of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the total care and consideration given to my mother by the staff and management of Harrier House. The home itself is beautiful, Mum's room is large, bright and beautifully decorated. The attention to detail is great, and nothing is too much trouble for the staff. I feel very
happy knowing I've entrusted my lovely mum to such caring people.

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Review from Steve H (Nephew of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been in Harrier House since November. The home is 5-star standard and is by far the best home I have experienced over the last year. The staff are excellent and cannot do enough for their residents and their families. I have experienced first-hand the support the staff provide to family,
recognising that this can be a difficult time. I would have no hesitation in recommending Harrier House to anyone looking for residential care.

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Review from Julie F (Daughter-in-law of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding! All the staff are caring, professional and a joy to be around when visiting. My father-in-law has gained weight and is so much more happy and relaxed.

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Review from Simon F (Son of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and team have been fantastic in welcoming our father into this wonderful establishment. Nothing has been too much trouble and the transition has been faultless. The staff are incredibly positive and polite and as a family we are extremely happy and confident that Harrier House have the residents'
interests at heart.

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Review from N N (Granddaughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we dropped my Grandparents off at Harrier House I couldn't believe how homely, clean and lovely the home is. We then met the staff who were so incredibly kind and full of warmth. I felt as though we were taking my Grandparents to a lovely hotel. The staff were so caring and helpful. They made what
could have been a very sad day a really positive experience.

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Review from John M (Son-in-law of Resident) assisted by family/friend published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have previous experience of the care system whilst employed by a well-known charity. My mother is law is recently in Harrier House. Not only is it wonderful but the level of care is dignified and of excellent standing. It is well led by the manager and her staff.

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Review from C N (Son of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so appreciative of the care that has been shown to my parents and ourselves in the last couple of months. The staff and facilities at Harrier House are amazing and I would recommend the home to anyone who needs genuine care for their parents (in our care).

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave us a review. It is always a pleasure to hear that you would recommend our services based on your own experience. Thank you.


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Review from Mark T (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't have anything but praise for the staff at Harrier House, who are all are professional, polite, efficient and very helpful. They were kind and reassuring which made settling our parents into the home as stress free as possible, in what could have been an extremely stressful time for all involved.
There is a very caring attitude throughout the home, which is very well equipped, nicely furnished and appears to be faultlessly maintained. I'd like to extend my heart felt thanks to Sam and the entire team.

Reply from Joe Lock, Communities Director at Harrier House

Thank you for taking the time to leave such a positive review, your comments are very much appreciated and will be passed onto Sam and the team.


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Review from Peter C (Nephew of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff have gone out of their way to help our aunt transition from supported living to Harrier House. They have consistently been kind, generous, practical and caring to our aunt and us as a family, she has settled very well during this first week of her residence. We are immensely
grateful.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave us a review. We are so pleased to hear you and your aunt have felt supported in her transition to Harrier House.


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Review from J P (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a positive experience for both my dad and the family. As a family we were desperately searching for an alternative care home, then we came across Harrier House. The management team and staff have been amazing. It was so refreshing to be met with such professionalism, enthusiasm and a genuine interest
in my Dads well being and care. Nothing is too much trouble, queries are responded to swiftly. Harrier House does not feel/look like a care home. It is my Dads home. Thank you.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave us a review. We are so pleased to hear that your dad is settling into his new home, Harrier House.


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Review from Vicki L (Daughter-in-law of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful place truly deserves a 5-star review in all aspects of the care and attention to detail of it. After a long search and many sleepless nights, our family know we made the right choice with Harrier House, we now sleep at night knowing the high standard of care our Mum gets with them. When
you walk in the warm friendly atmosphere is everywhere.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review for Harrier House Care Home. We are so happy to hear you feel you made the right choice in choosing our home for your mum's care.


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Review from J J (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally helpful staff and management. Very supportive of ours and mums needs. Went over and above on her 92nd birthday.
Staff encourage our input and will answer any question at any time. A very friendly atmosphere in the home.

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Review from J W (Daughter of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Harrier House in October 2021. We both knew that she needed to go into care, but after 68 years in one home, we were both dreading it. Everyone was kind and welcoming. The accommodation is first class and access to the patio is a real bonus. after only two weeks Mum decided this was
her new home. The manager heads up a team of caring and skilled people who all go the extra mile. I've got my Mum back. Thank you.

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Review from P S (Niece of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier House is a lovely care home. It is beautifully decorated and the staff that I have met have been excellent and very helpful. My auth has settled in very well and is happy.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review. We are so pleased to hear that your aunt has settled in well.


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Review from Y D (Resident) assisted by family/friend published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a months respite care and after two weeks I knew I could settle down at Harrier House and make it my final home. The carers are lovely and I feel they are part of my family. There is such a variety of food. The activities are amazing. I went out in the garden with my hat and coat on when
I arrived back I was welcomed with a hot drink and biscuits. I am perfectly happy and content that this is where I'm going to spend the rest of my life.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you so much for taking the time to leave us a review. We are so happy you chose Harrier House as your new home and that you have settled in as part of our family.


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Review from Graham W (Cousin of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We've had a pleasant experience of a day visit and loved the offer of lunch which is a huge factor. Food and service was really delicious and we ate within the pub. Lovely decor and brilliant hotel standards. Staff were all very welcoming and seems happy to be here.

Reply from Joe Lock, Communities Director at Harrier House

Thank you for taking the time to leave a review. It's always lovely to hear that our visitors are being well looked after when visiting their loved ones.


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Review from Dawn A (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in Harrier House the resident's quality of life has improved dramatically. The management and staff were very helpful and made sure that she settled in well. It has taken a great deal of pressure off us and we know that she is safe and being well cared for.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you for taking the time to leave a review. We are so happy to hear that you are happy with the level of care and service. It's always nice to hear that we are making a difference to our resident's quality of life.


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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Harrier House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for Harrier House is calculated as follows: ( (602 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 635 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrier House is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

Outstanding Smaller Care Group

Recipient: Adept Care Homes Ltd

Date: Friday 17 May 2024 More details

Best for Training & Development

Recipient: Adept Care Homes Ltd

Date: Friday 17 May 2024 More details

Top 20 Care Homes East Midlands 2024

Recipient: Harrier House

Date: Wednesday 31 Jan 2024 More details

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Meet the Team (3)

Samantha

Samantha Kavanagh

Job Title: Home Manager

Joined: 2021

Harrier House is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


My journey in the world of health and social care started 25 years ago. I have lots of experience and an excellent track record of commissioning, developing, and sustaining high standards, leading quality care services.


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”