Harrier House

Hurricane Road, Hucknall, Nottingham NG15 6WN
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9.9 87 Reviews
  • Harrier House, Nottingham
NEW LUXURY QUALITY CARE HOME OPEN NOW

Harrier House Care Home is a family-run, award-winning care home providing luxury quality care in Hucknall.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring, and compassionate environment.

Resident happiness and well-being is at the heart of the home and the care team provides daily fun, an engaging and stimulating social program designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities, and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a traditional pub, complete with a beer garden, and a hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen, and care team ensuring that residents are cared for by the same familiar faces every day.

Harrier House is surrounded by pleasant sensory gardens with patio seating areas, an aviary, and raised vegetable beds.

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Care Provided by Harrier House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Kavanagh (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 1

Funding & Fees Guide for Harrier House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on-site.


Harrier House Reviews (87)

Total of 87, showing 81-87
9.9

Harrier House has a Review Score of 9.9 (9.945) out of 10, based on 53 reviews in the last 2 years. Over all time Harrier House has 87 reviews.

Overall Experience

  • 83
  • 4
  • 0
  • 0
  • 0

Date Published

87
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34
53
34

Review from A-J S (Granddaughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was due to arrive at Harrier House but due to the Covid outbreak throughout the home, it was delayed. The manager informed us immediately, gave us as a family so much support and arranged for grannie to go to the sister home. The manager kept us updated throughout, gave us reassurance
and was a friendly voice. She was always at the end of the phone when we needed her. On the day grannie arrived she waited to greet us and made us feel so welcome. We felt at home. She walked grannie to her room.

Reply from Joe, Marketing at Harrier House

Thank you for your kind words, we are so glad that your grannie is now settled at Harrier House.


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Review from Eileen S (Resident) assisted by family/friend published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived at Harrier House the manager welcomed me, she showed me to my room which I am so happy with - the double bed is so much better for me. I felt like I was in a hotel! The manager had a chat with me and it felt like home. All the staff have been so kind and helped me, they give me a shower
every day which is very important to me. The food is lovely, especially the cakes. The staff always offer me a choice and never rush me. I really enjoy being here, they make my family feel so welcome which again is important.

Reply from Joe, marketing at Harrier House

Thank you so much for taking the time to leave a review. It's wonderful to know how much you are enjoying the facilities, care and of course the cake.


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Review from Vivien C (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the support and service provided from the very first visit to having my mum arrive. They are caring and helpful and made us feel completely at ease throughout the process. I feel happy my mum is to stay in a safe caring environment. The rooms are such a high standard. The whole place
is a credit.

Reply from Briony Doyle, Marketing Manager at Harrier House

Thank you so much for taking the time to leave a review. It’s lovely to hear you are pleased with the support your mum receives and that you would recommend Harrier House.


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Review from T C (Son-in-law of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are very polite, nice, friendly and caring. They do not rush and they take their time to explain things. I am made very welcome on every visit.

Reply from Briony Doyle, Marketing Manager at Harrier House

Thank you for leaving a review, we really appreciate your feedback. It's great to hear you are happy with the care your relative receives and that you think highly of our care home.


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Review from Keely P (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't fault Harrier House or any of its staff. Our mum is so well cared for it is a huge relief. It is such a massive decision to place your loved ones in a home but we know it is the right one for our mum.
From day 1 we have been included in every part of her care and have been made to feel
so welcome.
They are managing to keep our loved ones safe and follow the Covid rules but still allowing us to be a part of their lives, which many care homes don't seem to be able to do.
The care and compassion match the beautiful surroundings. Only the best for our mum and Harrier house provides this. All staff tell you how much they love their job and the residents and this shows.
We are very thankful that we waited till this was up and running and we are grateful for everything they do.

Reply from Briony Doyle, Marketing Manager at Harrier House

Thank you so much for taking the time to leave an excellent review. We really appreciate your feedback. We are so happy to hear that you are satisfied with the quality of care your mum receives and that you would recommend our care home.


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Review from K M (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier House is a beautiful residential care home. The rooms are well decorated and spacious with ensuite facilities. We have been made to feel very welcome by all the staff, who are very friendly and caring. My mother has received excellent care there and since leaving hospital has made huge improvements
for her condition. She likes the girls who care for her, her room and the outside area with the aviary, where she sits in the gardens. She has also been enjoying the food, especially the fish and chips.

Reply from Briony Doyle, Marketing Manager at Harrier House

Thank you so much for leaving a review. We really appreciate you taking the time out to share your experience with us. It is so lovely to hear that your mum is happy and her condition is improving.


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Review from M B (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful room and views from the window. Very caring staff and a very good experience so far.

Reply from Maree Leadbeater, Marketing Manager at Harrier House

Thank you MB for taking the time to leave us this review.


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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Harrier House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for Harrier House is calculated as follows: ( (602 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 635 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrier House is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (3)

Samantha

Samantha Kavanagh

Job Title: Home Manager

Joined: 2021

Harrier House is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


My journey in the world of health and social care started 25 years ago. I have lots of experience and an excellent track record of commissioning, developing, and sustaining high standards, leading quality care services.


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”