Review from Jacqui T (Friend of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience

What a beautiful home, staff are so friendly and accommodating, got a cup of coffee and cake. It's like a posh hotel. Very clean and beautifully presented. Very impressed. My dear friend is so happy here. Thank you!

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to review Brackley Care Home. We like everyone who visits to feel comfortable and part of our ever-extended family here at Brackley. It is nice to hear how happy your friend is while they are staying with us. I will share your lovely feedback with our team.

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Review from L D (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience

My mum was in hospital and deteriorated badly over a six-week period. The staff came to a decision that she was not going to improve as she was not eating or drinking at all and, as such, her body was shutting down. As a family, we believed the hospital environment and care had been detrimental and

given the right place, she would improve. She was discharged on an "end of life" plan - came to Brackley Care Home, where five weeks later, she is eating, drinking and starting to thrive. Thank you to the customer relations manager for helping me sort this.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to share your feedback with us here at Brackley Care Home. It is reassuring to know the standard of care we are providing to your mother has enabled her to regain her strength in order for her to start to live her life again. I will ensure our staff receive this lovely feedback.

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Review from Viv R (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience

My father-in-law moved into Brackley Nursing Home in February 2024 where he continues to be extremely settled and very comfortable. When we were looking for a home we were advised to 'not be swayed by glitz and gloss' and I am delighted to confirm Brackley Care Home offers a fabulous setting, a low

turnover of staff and fabulous home management. Daddy is treated as an individual and his various and ever changing needs both health and personal are managed and addressed very very well. Brackley Care Home have done a great job in keeping a close check on his health and helping us to manage frequent NHS appointments and admissions. For myself and my husband, we feel all the staff really care for Daddy and we feel happy him being there. Not to mention, we love visiting, it is comfortable for us and we always feel welcome and have joined him for meals which is a lovely thing to be able to do. The activities they offer are brilliant and there are always fun activities happening to keep him interested and stimulated.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you so much for taking the time to share your experience with us. We deeply appreciate your feedback and are thrilled to hear how happy you are with the care we are providing. Our activities are central to our home and always planned with our residents in mind. We will certainly share your feedback with our staff, and together we will continue to work towards providing an excellent service.

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Review from S H (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff enough for everything they did for my Mother. They were all superb!
The manager is exceptional; she has such empathy and understanding for both the residents and the families.
All the staff we met were respectful, and kind and obviously cared so much for the residents.
I

looked at a few care homes before I decided on this one because it stood out head and shoulders above any of the others. I can highly recommend it!

Reply from Stephanie Eley, Manager at Brackley Care Home

We sincerely appreciate you taking the time to share your positive experience with Brackley Care Home. It is very reassuring to hear your observations regarding our staff team, they all go above and beyond to care for our residents and to make our home the best that it can be. I will be sure to share your feedback with all at Brackley Care Home.

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Review from Elizabeth R (Daughter of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience

Brackley Care Home did my mum a lot of good and I believe gave her three extra years of life. I used to enjoy visiting her, as we would have a good gossip and a laugh, something we had struggled to do before, when she lived by herself in her own home, with no help. She told me repeatedly that she felt

safe, cared for and loved in the care home. She knew she wasn't alone, with someone always on hand if she needed help or support.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to express your positive experience of Brackley Care Home. It's lovely to hear your mum felt safe with us. Your kind words regarding our staff's attentiveness mean a lot to us. We will certainly share your feedback with our staff and together we will continue to work towards providing an excellent service.

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Review from Alan B (Next of Kin) published on 9 May 2024
Submitted via Website • Report

Overall Experience

Our family member was in Brackley Care Home for end-of-life care for nearly 2 weeks. We could not have wished for a nicer environment for him and he was given the best care and attention by all members of staff. You get the impression that they are all one big family. They are all so helpful and cheery

and everywhere is bright and beautifully decorated. We only wish all care homes were as nice.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you immensely for taking the time to share your experience at Brackley Care Home. We are deeply touched by your kind words and are truly honoured to have been entrusted with the care of your family member during such a sensitive time. We are pleased to hear that your loved one felt comfortable and well cared for during their stay with us. Your feedback inspires us to continue our mission of providing exceptional care and support to all our residents and their families. We are grateful for the opportunity to serve and be a source of comfort during difficult times. Thank you once again for your kind words and for choosing Brackley Care Home.

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Review from Kate P (Sister of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience

My sister came to the home from the hospital requiring full nursing care and rehabilitation. With the care, support and encouragement from the wonderful team (nurses, carers, catering staff and management) she has made wonderful progress. It is fantastic to see her back on her feet, re-energised and

joining in the various activities.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to share your feedback with us here at Brackley Care Home. It is so reassuring to know the standard of care we are providing to your sister has enabled her to regain her confidence, energy and enjoyment of life once again. It's also commendable that the staff are dedicated to creating a friendly and welcoming atmosphere, as this can greatly enhance the overall experience for both residents and their families. I will ensure to share your feedback with the entire team.

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Review from D F (Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience

Very good care.

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Review from Deborah E (Wife of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience

My husband arrived at Brackley Care Home from hospital needing full nursing care. He has taken time to settle down but all the staff, from the customer relations manager, at the top, to the cleaning staff, have been lovely and very helpful in a stressful situation. We can fault the care my husband has

received and are very pleased he is with you. The home is also a very nice place to visit.

Reply from Christiana Ajao, Manager at Brackley Care Home

Thank you for taking the time to leave us a review. I will make sure that your kind words are shared with the team.

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Review from T M (Friend of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience

I came to visit my friend who moved in on the 15th of January 2024, unfortunately, her health took a turn for the worse upon arrival. Your staff in all departments have been absolutely wonderful. The male nurse caring for my friend went above and beyond in her care. I was made to feel welcome at all

times and found all but one member of staff so helpful.

Reply from Christiana Ajao, Manager at Brackley Care Home

Thank you so much for taking the time to share your experience with us. We deeply appreciate your feedback and are thrilled to hear that our staff, particularly the male nurse caring for your friend, provided exceptional care during your visit.
We're sorry to hear about your friend's health taking a turn for the worse, but we're grateful that our team was able to support both of you during this challenging time.
Your kind words regarding our staff's professionalism and attentiveness mean a lot to us. We will certainly share your feedback with our staff, and together we will continue to work towards providing an excellent service.
Thank you again for choosing our facility, and please don't hesitate to reach out if there's anything else we can assist you with.

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Review from M C (Son of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience

My mum spent her last week undergoing end-of-life care at Brackley Care Home. The staff were amazing, 24 hours a day she received amazing care and the staff always made us feel welcome.

Reply from Christiana Ajao, Manager at Brackley Care Home

Thank you for sharing your feedback regarding the care your mother received in the care home. It's reassuring to hear that the staff acted promptly and efficiently while providing support to your mother. It's also commendable that the staff are dedicated to creating a friendly and welcoming atmosphere, as this can greatly enhance the overall experience for both residents and their families. Your feedback is valuable in acknowledging the efforts of the staff and the quality of care provided at the facility.

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Review from Patricia T (Daughter of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to the home at relatively short notice (27th December 2023). For my mother and myself, it was a lifesaver as my mother's condition (dementia) had deteriorated suddenly and she had been unable to stand or walk. This home in Brackley is lovely and we are lucky to have it here. I

can only say that so far mine and my mother's experience has been exemplary. It has gained an excellent reputation, which I wholly back up.

Reply from Vivian Vuchemtigah, Operations Manager at Brackley Care Home

We are glad to hear that your experience with the home in Brackley has been positive and exemplary. It's reassuring to know that the facility was able to accommodate your mother at short notice and provide the necessary support. The fact that the home has gained an excellent reputation further underscores the quality of care provided. Once more, thank you for your feedback.

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Review from Karen K (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience

My mother has been in Brackley Care Home just over a year. Mum is not the easiest person in the world but all the staff dedication to caring is a testament to the quality and care provided. We are very grateful for the care she received.
All the staff are very special people.

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you for your positive comments. Our team are very dedicated to our residents and aims to deliver the best care possible.

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Review from Lindsey C (Respite Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

Lovely, friendly staff, good food and choices. Everything I needed for my first time of respite care - didn’t want to leave and will miss my carers. The building is modern with easy access for someone like me in a powerchair, plenty of lounge areas for visitors.

Reply from Vivian Vuchemtigah, Operations Manager at Brackley Care Home

It's fantastic to hear about your positive experience with respite care. The combination of friendly staff, good food choices and a modern, accessible facility can truly enhance the overall well-being during such a stay. It's understandable that you didn't want to leave and developed a connection with the caring staff. Once more, thank you for your feedback and if there's anything specific you would like to share or discuss further about your experience, feel free to let me know.

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Review from Ruth C (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience

My mum was in Brackley Care Home for a month while we were on holiday. We would have no hesitation in recommending this home! My mum's overall experience was absolutely amazing - the staff were attentive and caring. There is nothing we can find fault with.
We would definitely use the facilities in

the future, should the need arise, we are taking back home a very content 91-year-old!
A big thank you to all your wonderful staff.

Reply from Vivian Vuchemtigah, Operations Manager at Brackley Care Home

We sincerely appreciate you taking the time to share your positive experience with Brackley Care Home. We were pleased to learn that your mum had an amazing overall experience during her month-long stay and that the staff were attentive and caring.
Your feedback, stating there was nothing to find fault with, is immensely valuable to us. We are delighted to have met your expectations and are grateful for your recommendation. Creating a warm and supportive environment for our residents is our top priority, and it's heartening to know that we succeeded in making your mum's stay enjoyable.
Should the need arise in the future, we would be honoured to welcome your family back to our facilities. Your kind words have been shared with our dedicated staff, and they join us in expressing their gratitude.

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Review from L C (Friend of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience

I visited a friend in this care home and was very impressed. A beautiful place to be, very clean and spacious. The staff are very friendly and attentive. My friend is very happy as a resident and only has compliments.

Reply from Vivian Vuchemtigah, Operations Manager at Brackley Care Home

Thank you so much for taking the time to share your positive experience during your visit to our care home. We are truly delighted to hear your kind words and appreciate your feedback.

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Review from Simon J (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience

From the outset Brackley Care Home has always been a bright and welcoming environment, standing out from other residential care homes that we visited as a clean, safe and caring home for my mother. The staff have always been warm, friendly and highly professional, clearly part of a well-managed and

dedicated team. It is always a difficult decision to place family into care, but I am confident that we made the right choice with Brackley, and have no hesitation in recommending it to others.

Reply from Vivian Vuchemtigah, Operations Manager at Brackley Care Home

Your recommendation means a lot to us and we are grateful for the trust you have placed in our team. We are here to support both our residents and their families.
Thank you once again for choosing Brackley Care Home and for sharing your positive feedback.

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Review from Valerie H (Friend of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience

I visited a friend a number of times in both April and October 2023 whilst she was staying for respite care. I was very impressed by the number of staff on duty, their cheerful attitude and the attentive care being provided. Rooms are tastefully decorated and comfortably furnished, very clean with immaculate

ensuite bathrooms. Meals look and smell appetising. Adequate time is taken to help those who cannot feed themselves and to preserve their dignity whilst doing so. Overall I consider Brackley Care Home the best I have visited.

Reply from Sharon Wassing, Manager at Brackley Care Home

Many thanks for taking the time to leave us a review. I will make sure that your kind words are shared with the team.

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Review from Adrienne W (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience

Mum has been a resident for more than one year now and we could not have wished for a better home to care for her nursing requirements and for her general wellbeing. The friendly staff create a warm and welcoming environment and the lounges and bedrooms are light and airy. Mum particularly enjoys the

daily sparkle meeting in the lounge where everyone comes together to discuss the news and topics of the day. She is very happy there.

Reply from Vivian Vuchemtigah, Operations Manager at Brackley Care Home

We are delighted to hear that your mum is happy in our Caring Home. It's heartening to know that the staff have created a warm and welcoming environment and that the light, airy lounges and bedrooms contribute to her overall wellbeing. The daily sparkle meetings in the lounge has been a fantastic way for residents to connect and engage with each other. It is really good to learn that your mum not only resides in the facility but genuinely enjoys her time there. If there's anything specific you'd like to share or discuss further, feel free to let me know.

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Review from J G (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

Visited my mother during which she had an accident going to the loo. This was handled promptly and without fuss. Also saw medication given and attention was given to water. Sat in a clean lounge and all that passed said hello or gave a wave.

Reply from Vivian Vuchemtigah, Operations Manager at Brackley Care Home

Thank you for sharing your feedback regarding your visit to see your mother. It's reassuring to hear that the staff acted promptly and efficiently while providing support to your mother. It's also commendable that the staff is dedicated to creating a friendly and welcoming atmosphere, as this can greatly enhance the overall experience for both residents and their families. Your feedback is valuable in acknowledging the efforts of the staff and the quality of care provided at the facility.

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Brackley Care Home

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