Review from Paula B (Friend of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

Brackley Care Home has been more than welcoming to all of us, especially to my dear friend who is an Alzheimer's sufferer. The staff are extremely helpful, knowledgeable and supportive. The home is well managed and we are kept informed and up to date about my friend's health and care. Very pleased with

all their care.

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you for your positive comments. Our team are very dedicated to our residents and aims to deliver the best care, possible.

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Review from Jill G (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience

I am very happy with all the care my mum receives. She is very happy with her care.

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you so much for taking the time to review us. We are pleased that you are happy with the care we provide

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Review from J H (Son of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience

My father spent a short period of time in Brackley Care Home in a respite bed. I was incredibly impressed with all aspects of the experience, liaising with the home prior to his arrival. The friendliness and compassion of the staff during his stay and of course the place itself, which was beautiful

and modern and clean. I would quite happily recommend the home to others, either for a short-term stay, or as a long-term resident. Very, very impressed.

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you so much for your kind words. We do appreciate you taking the time to write this review. We wish you and your family all the best for the future.

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Review from C J (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience

Sadly, my family suffered the loss of my mother recently at the care home. She came to them an extremely unwell lady on palliative care. From the moment she arrived, they took the most amazing care of her and of us. They have handled everything with such love, care and compassion. We will always be

eternally grateful to them. Nothing was too much trouble to them. I'm so glad they were there. Our heartfelt thanks to them all.

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you for this lovely review and we appreciate you taking the time to do this at such a difficult time for you and your family. We would like to thank you and your family for the privilege of entrusting the care of your mother to us.

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Review from J D (Wife of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience

Caring staff, are thoughtful, friendly, respectful and engage well with residents. The facilities are excellent and the environment is wonderful. The activities programme is imaginative, with something for everyone and several times a day. Most of all, visitors are welcome at all times, in fact, it

feels like home for me too!

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you for your review and I am pleased that you are satisfied with the care and support which we provide for your husband.

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Review from M M (Daughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience

Every time I visit my mother, I think the bubble may have burst with how well she has settled into the home, but it most certainly hasn't and she continues to be very happy and contented, more than I could ever have wished for. I know this is down to the efforts of all staff. For that I am ever grateful.

Mum greets everyone with fondness and as if she's known them for years and is joining in the activities regularly. My mother has dementia and has greatly benefited from the stimulation provided by the care home and despite our reservations about moving her, has flourished. Since the initial enquiry and the day my mother moved in at the end of June 2022, the care and attention from all the staff has been amazing and all my questions and concerns have been addressed. It took us a long time to decide to move Mum into a care home and I'm so glad we waited until we found such a lovely one.

Reply from Sharon Wassing, Manager at Brackley Care Home

I am so pleased that you are happy with your mother residing at Brackley Care Home. We do understand that it is not an easy decision to make, placing a loved one in a care home. We are really glad that we were able to dispel your fears and concerns. Thank you for the lovely review.

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Review from Marc C (Son of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience

I live in the USA and have had excellent communication with many members of staff via email and phone. It was great to finally meet everyone. The staff were incredibly helpful and answered a variety of questions I had about Dad's care. I was able to join Dad in the daily 'sparkle' activity, where residents

were encouraged to participate and also have lunch with Dad. I was made to feel very much at home and welcome during my visit and was very impressed by the professionalism of the staff.

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you Marc for your review. it was great to be able to meet you as well. We look forward to seeing you again in the near future.

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Review from S C (Cousin of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

I visit two other care homes regularly in Northamptonshire. Each time I come to visit my cousin, I thank god that she is here. The staff are wonderful in their care of her. She is always presented clean and well cared for. She continues to show her happy disposition. Although often confused, it is evident

she is happy, contented and well settled into the care home in Brackley.

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you for your lovely review. We are pleased that you are happy with the care we provide for your cousin.

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Review from M F (Sister of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience

My sister has been in the home since January 2022 and has settled in very well. The high standard of care is obvious and much appreciated. She seems happy, cared for and engaged.

Reply from Garry Toy, Managing Director - Family Office at Brackley Care Home

Thank you for your positive review. It is rewarding for our hard-working staff team to learn that their efforts are appreciated.

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Review from Robert F (Son-in-law of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience

The Brackley Care Home has been a real from home for my mother-in-law. The staff are all quite amazing in their kindness and dedication to their job. This goes beyond just looking after the resident, but also the comforting and support to the family. I can recommend this care home to anyone looking

for the ideal home for a loved one.

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you for the feedback regarding Brackley Care Home. Your mother-in-law was a lovely lady and will be missed by us all.

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Review from K H (Wife of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience

My husband has been staying for a short period of post-operative care. We have been impressed by the bright, friendly atmosphere and can-do attitude. The surroundings are very attractive and my husband has made excellent progress here. I have appreciated the opportunity to take lunch with my husband

and can vouch for the high standard of cuisine. The care staff have been helpful at all times. There was a small issue with one medication running low over the weekend, which was resolved- otherwise 100% full marks.

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Review from Mike B (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience

Very easy to arrange a two-month stay. My mother was really well cared for.

Reply from Sharon Wassing, Manager at Brackley Care Home

Thank you Mike for taking the time to review us at Brackley Care Home. I am delighted that you were pleased with the stay that your mother experienced. I hope that we may be able to assist you in the future.

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Review from J H (Husband of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

In the seventeen days, my beloved wife was with the home, I could see she was being given love and the best care possible. Every time I visited, the staff made me really welcome and gave me hope. Their assurance made me realise that there was kindness in this world. God bless them all.

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Review from Rosemary H (Daughter-in-law of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My mum-in-law seems content and 'at home' in Brackley Care Home. Mum was always a bit of a 'social butterfly', so moving here means she can still enjoy her favourite musical activities, whilst in a safe and caring environment. It’s convenient for visiting and the staff give a warm welcome to the home.

I have sampled the food on a couple of occasions with Mum e.g going in for a lunch together and then at the Platinum Jubilee Celebration and both times, it was varied, beautifully presented and tasted lovely.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for taking your time to express how you feel about Brackley Care Home, the team and the activities. It is always a pleasure to have such feedback from a second eye.
We will continue to improve service for the benefit of the service users.

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Review from J K (Daughter of Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience

Such a very difficult decision we had to make for our mum to go into care. My sister and I have shared Mum's care for over four years, however, Brackley Care Home is so lovely. All the staff are so caring, having been through some very difficult times with Covid. We know our mum is well cared for and

really loved. Our mum is one very special lady, and she is treated with compassion, care and loads of love. Thank you all.

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Review from Peter N (Son of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience

Lovely care home. The grounds and facilities are exceptional. The staff are very friendly and attentive. The care provided for my elderly father was excellent. He liked the food! Would definitely recommend, if you are taking the difficult decision to place a loved elderly relative into care. Thank you

so much, for all you did for my father.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you, Peter, your father was a lovely gentleman, who was always fun and engaging to talk with and very missed by all. Best wishes from all the team at Brackley.

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Review from Sarah B (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

Mum moved into Brackley Care Home in January and since then I have seen her flourish under the care, companionship and kindness of the staff. She regularly joins in and enjoys the activities and has even had the opportunity to take part in two trips out. The moving in process was professional and considerate

and the staff worked hard to navigate the covid protocols efficiently. Communication was excellent throughout the whole process. Thank you for allowing me to be a daughter again.

Reply from Sheena Croston, Manager at Brackley Care Home

Dear Sarah, thank you for your review. We are so pleased that your lovely mum has settled so well, she is a pleasure to have with us. Best wishes.

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Review from Chris P (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

Fantastic facility and service from an incredible team of super talented and committed staff. Thank you for taking such good care of Mum!

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Review from E M (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

Very happy with the staff, especially the customer relationship manager and the activities and wellbeing coordinator. The food is not great for my mum. This makes her very unhappy. The customer relationship manager has been great at trying to resolve food for my mum. A very understanding and empathetic

lady.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your feedback. We are always trying to improve the service we provide and your mother is a member of our food committee, where we value her input and suggestions. Best wishes.

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Review from Nick M (Son of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience

My mother was a health care professional all her working life, finishing her nursing career as a senior nursing office for the district nursing team in Southport. She always said when the time came, she wanted nursing care. She was pleased to be a resident in the Brackley Care Home and could not praise

the caring, nursing, catering and maintenance staff enough. Thank you for caring for her.

Reply from Sheena Croston, Manager at Brackley Care Home

Dear Nick, your mother was a very loved lady, by both staff and our other residents and has been very missed by all. Best Wishes from team Brackley.

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Brackley Care Home

Care Provided by Brackley Care Home

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Funding & Fees Guide for Brackley Care Home

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