Brackley Care Home

Wellington Road, Brackley NN13 6QZ
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9.9 95 Reviews
  • Brackley Care Home, Brackley
In designing Brackley Care Home, they have focused on the comfort and needs of residents, creating an environment perfectly suited to modern living. All 66 bedrooms have hotel standard ensuite facilities with generous and comfortable living space.

To enable residents to carry on living their life to the full, they have anticipated every leisure need, providing a cinema room, library, café and hairdressing salon.

They are sure you will love their choice of décor and furniture that has created a relaxed ambience combined with the highest levels of comfort. Outside, the home has extensive gardens with beautiful landscape architecture, including a water feature.

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Care Provided by Brackley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stephanie Eley (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Brackley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • *Fee from £1500 subject to successful assessment
  • (these prices are only a guideline, please contact Brackley Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Brackley Care Home Reviews (95)

Total of 95, showing 81-95
9.9

Brackley Care Home has a Review Score of 9.9 (9.909) out of 10, based on 51 reviews in the last 2 years. Over all time Brackley Care Home has 95 reviews.

Overall Experience

  • 90
  • 5
  • 0
  • 0
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Date Published

95
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Review from S S (Wife of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional. All the staff are helpful, kind and caring. Premises are spotless. Food looks amazing. Excellent communication always. Highly recommend.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your lovely review and for supporting our Carers Support Group. Best wishes.


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Review from M L (Son of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice airy, light, clean and modern home with excellent facilities for the elderly, more like a great hotel than a care home. Viewing the home was straightforward with all of my questions answered. The professional attitude and the happiness of the staff clearly shone through and it is very apparent
that they had the care and wellbeing of the residents in mind. As next of kin we are kept fully informed as to both resident and the home activities. There is an added bonus of having The Cottage Hospital/Doctors Surgery across the care park! The family are very happy with our choice.

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Review from R C (Friend of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent, and we are looked after suitably.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for taking the time to support your friend with his review, best wishes.


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Review from Jason W (Friend of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the service and care we have experienced at Brackley Care Home. When our 85 year old, great friend and "pretend Grandma" became suddenly ill recently, we were soon overwhelmed by having to try to provide full care for her. The manager at Brackley Care Home was amazing and provided
us with both excellent advice, assistance and a lifeline when we needed it most.
Our friend was quickly able to move in for respite care and within a couple of days, she was eating, sitting up and becoming much brighter. The team have been amazing in getting our friend re-engaged with life and getting stronger by the day. The facilities are brand new and look more like a hotel than a care home. Despite the pandemic we have been able to visit in a safe and Covid secure way. We feel very comfortable that our friend is protected and safe.
Thanks to the whole team for a wonderful job!

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your lovely review, it is great to see such a big improvement and so pleased that she has improved enough to go back home. Best Wishes, Sheena


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Review from Christopher W (Nephew of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt required respite care we found the Brackley Care Home through a mutual friend. We have been delighted with the level of care and dignity with which my aunt has been treated. The home has a feeling of a hotel and excellent attention to detail. The staff are nothing short of fantastic. We
would not hesitate in recommending Brackley Care Home.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your lovely review, your aunt has been a pleasure to have with us and we are all so pleased to see such an improvement. Best Wishes, Sheena


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Review from Helen T (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff. Nothing is too much trouble. My father is so happy and settled.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your lovely review your father is a pleasure to have with us and really embracing everything the home has to offer. Best Wishes Sheena


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Review from Zarah F (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are amazing, the home is bright, cheerful and welcoming just like the staff from caretakers to management. In my mother's own words 'this is the best and they make the best cup of tea!'
It is so lovely seeing my mum so happy and settled, and the icing on the cake was seeing that
someone had taken the time to shape and paint her fingernails. Thank you.

Reply from Sheena Croston, Manager at Brackley Care Home

Dear Zara,
Thank you for your lovely review, your mum embraces life in the home and is a pleasure to have with us. Best wishes, Sheena


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Review from R M (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, can't fault it. Excellent caring staff and nothing is too much trouble.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your review - we are glad you enjoyed your stay with us and we look forward to seeing you again soon.


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Review from D C (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Mum's care, and the home is lovely, as are all the staff. We can feel relaxed that Mum is having the best care. Thank you.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your lovely review; we are so pleased that your mum is so settled and happy with us.


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Review from Leslie H (Husband of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous care home where my wife has been looked after very well.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for the lovely review we are so pleased that you can visit more often and we look forward to you joining in with all the activities and having lunch with us.


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Review from Jamie C (Son of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reassuring to know that Dad is being well cared for. I feel it's important for dementia sufferers to be mentally stimulated, the manager and her team provide this in full for Dad. He regularly gets involved with singing, gardening, baking, quizzes, dog walking and exercise classes to name but
a few activities. Great place and would wholeheartedly recommend.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your lovely review it is great to see Dad getting involved in all that is going on with such enthusiasm.


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Review from T W (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally friendly staff. Excellent programme of residents activities and can-do ethos to all requests. The staff make a real effort to make all residents feel at home.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your kind review we are lucky to have a lovely team of staff.


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Review from M B (Son of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was one of the first residents at Brackley Care Home when it opened in 2020.
It has obviously been a difficult time with the pandemic, however, the staff have been doing everything they can to make my mum's home a special and enjoyable place.
The quality of the facilities is excellent; as is
the food... from what we can see in the photos and hear from my mum, my mum was a cook, so she knows what good food is all about.
The variety of activities on offer is excellent, always something to do and get involved with, my mum loves gardening and crafting.
I know my mum is looking forward to a time when she can get out and about with the staff and venture further afield.
Thank you.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you for your lovely review. We are all looking forward to our trips out and have already made many plans. Your mother and myself are especially looking forward to our trip to Le Manoir and were very excited to hear back from the management to try and coincide our visit for when Raymond Blanc is in. We will, of course, have to have a visit to Marlow first to purchase our new outfits!


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Review from Sue C (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Brackley Care Home for a month now on respite care. The care home has been brilliant in every way, from receptionist, nursing staff and management. They have met all needs I requested, especially the most important one of communication.
I can’t rate them high enough.

Reply from Sheena Croston, Manager at Brackley Care Home

Thank you Sue, it has been lovely when Dad joins in with all the activities. He has such a great sense of humour.


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Review from Martin S (Nephew of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was the very first resident in Brackley Care Home needing nursing care. From the many meetings with the manager during the build and in preparation for my aunt's arrival, we have been impressed with the commitment to make this my aunt's new home. Since her arrival in November 2020, she has been
very well looked after and as her nursing needs have increased, nothing is too much trouble for the team. This was a significant move from a care home in Bournemouth to one closer to her family, but my aunt has stated this was the right move for her. Her health is not improving and we now have daily discussions with the staff to work together to provide the best care possible. The location is lovely and peaceful and being opposite the brand new Brackley Medical Centre, the ability for a GP to pop across the road to visit is a great advantage. My aunt's new home is like a 5* hotel but with staff who are interested in their guests and are prepared to go above and beyond. Well done to all.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Brackley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Brackley Care Home is calculated as follows: ( (546 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 594 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brackley Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Stephanie

Stephanie Eley

Job Title: Home Manager

She has dedicated over 20 years to the care sector, predominantly in nursing settings. With a fervent commitment to upholding exceptional standards of care, she strives to foster independence and create a sense of belonging for residents at Brackley Care Home.


Julie

Julie Wilson

Job Title: Customer Relationship Manager

I come from South Africa where I worked in a customer-facing role within the horse racing industry for many years. I have been at Brackley Care Home almost since the day it opened in November 2020 and love absolutely everything about my role. The close human interaction is what I thrive on and I strive to deliver exceptional customer service whilst building on and developing strong interpersonal relationships with our residents, our families, our staff and our visitors to the home as well as to the wider Brackley community. In my spare time, I enjoy visiting National Trust properties, exercising, reading and doing cross-stitch.


Emma

Emma Hudders

Job Title: Administrator

My name is Emma, and I am the Administrator at Brackley Care Home. I have always worked in customer-focused roles and find the Healthcare Industry in particular, very rewarding. I have worked with the organization for over two years now and am looking to further my education and skills by undergoing an NVQ in Business Administration & also Leadership and Management. One of the things I love about working here is the atmosphere - Everyone cares and supports one another, and the staff all work incredibly hard. Outside of work, I enjoy travelling, cooking and sometimes painting. I’m also very interested in Interior Design.


Barbara

Barbara Foley

Job Title: Activities & Lifestyle Coordinator

Most of my working career has been in middle management in both the retail and hospitality industries before I changed my career path to working in care homes. I love the special time I get to spend with the residents at Brackley Care Home - we are always learning from each other and I am privileged to have the chance to make wonderful memories with them. In my spare time, I love cooking, gardening and fine wines.


Chanice

Chanice Lyne

Job Title: Activities & Lifestyle Coordinator

I'm Chanice and I've worked in care for over 10 years where I started as a volunteer before moving into activities. I enjoy spending time with our residents at Brackley Care Home and love listening to all the wonderful stories that they have to share.


Outside of work I love being with my family and dancing and I also volunteer as a dance teacher's assistant teaching children ballet and freestyle.