Review from Jean S (Wife of Resident) published on 26 August 2024
Submitted via Website • Report

Overall Experience

My husband has been at Abbey Wood Park now for 2 months. The manager and all the staff are so dedicated to the well-being and happiness of every single resident there. I go every day to see my husband and I am always welcomed whatever time of day I arrive.
There are lots of activities each week

for the residents to enjoy.
The meals are cooked on-site and are varied and plentiful.
I would recommend Abbey Wood Park 100%.

Reply from Susan Cullen, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you so much for your kind words and lovely review. I'm glad you know that he is in safe hands, Sue and team.

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Review from A S (Daughter-in-law of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience

A very friendly welcoming atmosphere. The carers are very visible sitting amongst the clients and interacting with them. Activities varied, and trips out to various local venues organised and enjoyed by residents. Carers promptly report to trained staff if family have any comments or concerns. An efficient

laundry service is in place. Very thorough cleaning regime each day, very impressed seeing the manager and her assistant out amongst the residents and getting involved "hands-on".

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Review from D C (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience

My mother has been a resident for over two years. Amazing care home and staff. Friendly well informed, my mother has constant support and stimulation with activities. Management keep me informed of all events and any concerns are dealt with effectively.

Reply from Susan Cullen, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you for your lovely review we love your mum I'm glad you are happy with the care provided, the manager and team.

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Review from W E (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience

Fantastic the care my dad gets is brilliant the staff are also fantastic the staff are always available to help overall very happy that Dad is here. Home is clean and tidy food is really good to suit Dad's needs.

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Review from John L (Son of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience

First day Mum was treated with respect and sensitivity and very warmly welcomed at Abbey Wood Park by all staff. Mum is receiving excellent and compassionate care, giving her five children peace of mind knowing she is in very good hands, all staff are dedicated and a credit to their profession, and

they should be proud of themselves.

Reply from SUSAN CULLEN, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you for your kind words, we love your mum and she always cheers me up with a hug every morning. Thank you

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Review from J C (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience

All staff are very caring and loving their clients and are very respectful towards them. Always some activities going on in the home and outdoors. The home is very clean and well-run by management.

Reply from SUSAN CULLEN, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you so much for your kind words and lovely review, dad is a pleasure to care for. Thanks.

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Review from Christina L (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience

I have been a HCA for 14 years, I have never seen so much care before, it has amazed me totally, and that is top of the list for me, my mum who is 94 has been here for a week, she told me she is not invisible here, she loves it here, the staff are amazing, they can't do enough for you. You are always

greeted with a smile, and asked if anything is needed, overall 10 out of 10 for full service you receive here, would recommend Abbey Wood Park to anyone who needs excellent care.

Reply from SUSAN CULLEN, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you for your lovely review I am blown away with your kind words, Mum is such a pleasure and always gives me a hug daily. Thank you

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Review from Kathleen G (Sister of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience

My brother has been here for about 6 weeks. It seems like longer. The care he receives is excellent. The staff treat everyone like family. In fact it does feel like family. Food is excellent nothing is too much trouble, even for fussy eaters like my brother. It was a hard decision placing my brother

here.
But it has turned out to be the right one. He is happy and safe and has more freedom than he did at home.

Reply from SUSAN CULLEN, Registered Home Manager at Abbey Wood Park Nursing Home

Glad you are happy here, and have settled thank you for your 5-star review

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Review from P G (Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience

Abbey Wood Park Nursing Home provided a safe environment for their service users with an adequate level of staffing to provide the activities the service advertises.

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Review from Jackie H (Wife of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience

My husband has been at Abbey Wood Park since September 2022 after having an unsuccessful residency at another care home. From the day of arrival, my husband has been happy and content and this is a result of the care given by the staff. All of the staff are patient, kind and empathetic and adapt their

approach depending on the needs of the residents. It has a lovely family feel and everyone is welcome. We love visiting and spending time with my husband and his friend and their families. The manager has a fantastic team here and I am so happy that she was able to accommodate my husband when he was most in need. I would 100% recommend Abbey Wood Park.

Reply from Susan Cullen, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you for you 5 star review and lovely words.

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Review from Suzanne S (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience

My mother was moved to Abbey Wood after being moved on from her previous home due to being a high falls risk. After quite a while of trying mood swings due to Mum's dementia, things are finally settling, plus to reviews to Mum's medication. The staff are so good with Mum. Patient and kind. It's such

a weight off my mind to know Mum is now settled and is well looked after.

Reply from SUSAN CULLEN, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you for your kind words, Mum is a pleasure to care for

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Review from Carol O (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience

My dad moved to Abbey Wood Park Nursing Home in February this year. We are very happy with the care he is receiving from both the nursing staff and carers. They show him love and care and nothing is too much trouble. It is a very happy environment and the manager and her team should be applauded.

Reply from SUSAN CULLEN, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you for your lovely comment your dad is a pleasure to care for.

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Review from Mark J (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience

Having looked after my dad for over 3 years at home I was extremely apprehensive and resistant to him going into a home. However, from day 1, the staff have been absolutely fantastic and made me feel much more at ease with him being there. My dad has quite high behavioural needs but the level of care

and enthusiasm from the care and management staff is amazing and really helped my dad settle very quickly. We as a family couldn’t be more grateful to them.

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Review from L P (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience

My dad has been at Abbey Wood now for about 10 months, the level of care he receives is fantastic and the manager and her team go above and beyond for residents and their families, it’s daunting having to put a loved one in care, however, I feel completely at ease with Dad being here as I know he is

well looked after.
We visit Dad every day and nothing is ever a trouble for the staff!
Can’t thank them all enough and I would 100% recommend Abbey Wood should you ever need it for a loved one.

Reply from SUSAN CULLEN, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you for your lovely comment your dad is a pleasure to care for, and thank you from the manager and team.

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Review from Ada H (Sister of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

From what I've seen of Abbey Wood Park Nursing Home management and staff do their very best to make the residents comfortable, content and happy. Staff are so obliging when you visit and the place is very clean.

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Review from D S (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

The Abbey Wood team have been continuously caring and approachable. Nothing seems too much for them to help enrich my relative's life.
The manager is also very helpful and approachable and happy to discuss issues and help with decisions.

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Review from Valerie R (Sister of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

My sister had the best care in Abbey Wood. We were always made welcome on our visits. The staff are amazing so kind and caring. Always available with up-to-date information. Cannot fault them at all. The food is good and always well-presented.
Entertainment etc. was really good during 2023. Well done

to all.

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Review from S S (Partner of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience

Very clean and tidy care home.
Residents well looked after.
Staff lovely.

Reply from SUSAN CULLEN, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you for your lovely review; we strive to give the best experience to your loved one and also be a support to families. I will pass on your kind words to the team.

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Review from M B (Wife of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience

My husband has been in Abbey Wood for the last three months, he has settled in well. The staff are amazing, lovely, caring people. I feel much better in myself knowing he is getting the care he gets at Abbey Wood.

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Review from J E (Daughter of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience

Our mum moved to Abbey Wood Park Nursing Home in Feb 2022. She had been in hospital for a few months prior to this after an unsatisfactory stay in a previous care home. She had been unable to return home due to her needs.
We were apprehensive about the move due to our previous bad experience. We

were unsure what to expect. From the moment we met the manager and team, we knew Mum was in safe hands. All the staff are very caring, friendly and kind. The staff go above and beyond to make it a nice environment to live in with lots of things going on. All individuals and their likes and dislikes are catered for.
In January 2023 my dad also moved in. It’s great that they can spend time together. The staff make a big effort to enable this.
We now have total peace of mind knowing that they are well cared for. Thank you to all who work here. Very well-managed care home.

Reply from SUSAN CULLEN, Registered Home Manager at Abbey Wood Park Nursing Home

Thank you for your lovely review, it is so heart-warming to watch your mum and dad together and happy.
Kind regards.

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Abbey Wood Park Nursing Home

Care Provided by Abbey Wood Park Nursing Home

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