Heathlands House

442 Bullen Close, Cambridge CB1 8YU
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9.8 55 Reviews
  • Heathlands House, Cambridge
Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your loved one to lead an independent and fulfilling life, while receiving the very best standard of care.

The home offers spacious and beautifully furnished bedrooms with private en-suite facilities, plus a range of modern and comfortable communal areas including a café – complete with a regular supply of delicious cakes – a hair salon and cinema room. The home, which has been designed to the latest dementia standards, also has beautifully landscaped gardens that are accessible for all.

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Care Provided by Heathlands House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Razvan Stanbeca (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Heathlands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,790
    • Self-Funded Residential Dementia Care from £1,880
    • Self-Funded Nursing Care from £2,030
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,090
    • RESPITE Self-Funded Nursing Care from £2,240

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Heathlands House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Heathlands House Reviews (55)

Total of 55, showing 1-20
9.8

Heathlands House has a Review Score of 9.8 (9.847) out of 10, based on 36 reviews in the last 2 years. Over all time Heathlands House has 55 reviews.

Overall Experience

  • 53
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Date Published

55
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Review from M C (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the home for a few months, it is a lovely place with lovely people. I can't think of a better home for her, the food is great. It is clean and smells nice everywhere. 5 stars for everything.

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Review from L B (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place for your loved ones! Always welcoming, very clean, always a fun activity going on. Very friendly staff.

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Review from Patty S (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been invited by my dearest friend on the 20th of December to attend the care homes Winter Wonderland event. I must admit it has been a pleasure. The staff were so welcoming and warm on arrival and so careful with everyone. I felt part of a family group gathering, not complete strangers and it
has been so lovely to see everyone so happy and relaxed. Thank you for a wonderful day!

Reply from Johan Molloy-Cruden, Home Manager at Heathlands House

Thank you very much for taking the time to leave us a review about your experience.
At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S R (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathlands House Care Home is truly a remarkable place, where the well being and comfort of the residents is clearly the top priority. From the moment you step inside you are welcomed by a warm, inviting atmosphere that immediately puts you at ease. The staff at Heathlands House are exceptional, they
are not only highly professional but also genuinely caring, always going above and beyond to ensure that each resident feels valued and supported.
The home itself is clean, comfortable, and well-maintained, offering a homely environment.

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Review from E R (Wife of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband told me frequently how happy he was at Heathlands House, and how lucky he felt to be there. "The staff are kind and the food is good." he would say. I would endorse his comment fully. The staff are unfailingly cheerful and helpful, if something needs doing they go out of their way to do it
at once. Everyone gives 150%, the management is highly approachable and the atmosphere could not be warmer or more friendly. We never regretted choosing this as the care home for him.

Reply from Johan Molloy-Cruden, Home Manager at Heathlands House

Thank you for this lovely review it means a lot to all of our amazing team.


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Review from J P (Husband of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife was given excellent care by a dedicated and friendly team of multinational carers. However, my request to have a bed with bedrails was initially ignored, as the assessor said there was a danger of her climbing over the rails. She has never done this in 5 years of short stays in care homes and
the first night she fell out of the bed and had to move rooms to where a railed bed was available. She also received little exercise on the first floor (I heard ground floor residents invited to take part in sessions) but respect she was on the dementia floor, where there was also no chance of a lucid conversation at meal times. My wife is only suffering from memory loss and is quite compos mentis. Finally, I passed on requests for a chiropody visit but this did not happen. So, overall, the standard of care was fine at base level but the extras we might expect for £3920 were missing. We were even asked to provide incontinence pads and medication (which I supplied in full) tendered without explanation or consultation.

Reply from Samantha Debenham, Reviews Team at Heathlands House

Thank you for taking the time to leave feedback for Heathlands House. I am pleased to read of your positive experience and the excellent care provided to your wife. Your kind words will be greatly appreciated by the team, and they work extremely hard to provide the best quality care to your wife and to the other residents at Healthlands House. However, I am sorry to read of your concerns. I would like to assure you these requests and your feedback has been passed onto the Home Manger and Senior Management for review. The Home Manager will be contacting you to discuss your concerns. Thank you once again. Best wishes.


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Review from S K (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing cakes always available, especially like the recipe book on display, great idea and I often take a photo so I can have a go at making at home. My lovely dad also really enjoys the cake as a special treat along with a hot chocolate. Thank you team!

Reply from Johan Molloy-Cruden, Home Manager at Heathlands House

Thank you very much for taking the time to leave us a review about your experience.
At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from R D (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Heathlands House for nearly 2 years. We couldn't be happier with the care, every member of staff goes out of their way to meet mum's needs and improve her quality of life. The home provides a safe and welcoming environment and we're very grateful that mum is so well looked
after.

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Review from G P (Son of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been a resident at Heathlands House for just over a year. He settled quickly and has been very well cared for. The staff are clearly committed, thoughtful and caring. Communication with me has been sensitive, timely and clear. The facilities are open, inviting and very well maintained.
In summary, we have been very pleased with your service and have already recommended Heathlands House to several friends and relations. Thanks to all.

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Review from Lyn W (Friend of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my friend at least once a month and from the moment I walk into Heathlands House I'm made to feel welcome by the staff, the building is always so clean and smells so fresh. All the staff are so welcoming and friendly. The chefs outdo themselves with the food, it's outstanding!
I highly
rate Heathlands House. Ten out of ten.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for your review which we truly appreciate, it is great to hear you found our staff friendly and polite and appreciated our clean, well-maintained facilities. Your feedback is very inspiring and we will share it with our whole Team.


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Review from E M (Relative of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived at the home having fractured her hip. She was unable to walk and was quite confused by the fall, the surgery, the anaesthetic and the move from her home to the hospital to care home. By the end of her 3-month stay, she was back to her normal self, or even better than she was at her own
home just before the fall. She was able to walk, thanks to the excellent physiotherapy, she was socialising around the lunch and supper table, she was whizzing around in the wheelchair, and even had a much-needed haircut. She really enjoyed the lovely garden, sitting out in the sun over the summer with a cup of tea and a piece of cake. She thoroughly enjoyed the food - home-cooked and ample in portions. The room was a lovely large size with good en suite facilities. Visiting was at any time. She only left to go and live with a relative.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for this lovely review, we are so happy that your aunt's stay with us was such a positive experience. We wish her well for the future and she continues to keep her good health.


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Review from S R (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are gentle, patient and kind with an understanding of the difficulties of Mum's Alzheimer's condition.
Heathlands is comfortable with a nice garden that we always use during visits. We have spent enjoyable morning sitting in the shade on sunny and warms days.
Thank you to everyone at
Heathlands.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for your lovely review, it means so much to us all here at Heathlands House that you and your family are happy with our service.


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Review from K G (Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my partner's stay. Food and accommodation were of a good standard. Staff supportive and helpful and caring.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you very much for taking the time to leave us feedback about your experience at Heathlands House. We set a high standard for ourselves, so we are very pleased to hear that you have such a high opinion of our service, and that your partner's stay with us was a positive one. It is always great to see you and keep in touch.


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Review from Wendy T (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely cannot thank this care home enough for the care that they gave my 86-year-old mother suffering from dementia. The staff were considerate and kind and so easy to talk to. My mother had lost her husband 18 months previously and was never the same again. I had not seen her smile in all that
time but the care home gave me a book of photos after she passed away, and she was smiling on every single one. The activities organised for the clients are first-rate. I participated in a music therapy session with my mum and other residents. I don't know who got the most fun, me or Mum! When Mum passed away the staff were absolutely fantastic, they came in small groups to pay their respects, it pains to write this because it brings it all back, but very very very well done Heathlands House. Words can never adequately say how grateful I am to all who were part of Mum's care team.

Reply from Reviews Team, Reviews Team at Heathlands House

Hi Wendy, thank you very much for taking the time to leave us a review, it is so lovely to get such heartfelt feedback. At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one. It was a pleasure to be able to have Mum here with us and get to meet you and her family.


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Review from M R (Niece of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found myself in a difficult situation where I had to find a care home for my elderly aunt following the death of my uncle. Heathlands House was helpful and understanding from our very first meeting. The welcome and warm atmosphere on my initial visit reassured me that my aunt would be cared for in
this lovely care home. My aunt soon settled in, if there were difficulties or concerns, the staff listened and were swift at resolving the problem. All staff were caring, polite and helpful. What a great team from management, nurses, carers, enrichment and entertainment staff, housekeepers and carers. I could not have picked a better place. Her last 3 months were spent in a comfortable, clean and happy environment.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Hi, thank you for this glowing review and for choosing Heathlands House to care for your lovely Aunt. The whole team are very happy to know that they doing a great job.


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Review from Lee N (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved both my mum and dad to Heathlands in November 2023. I have found Heathlands House to be a caring environment for them both. Staff are friendly, thoughtful and responsive, and work very hard. The home is welcoming, always clean and buzzing with activities to keep residents busy. We couldn't have
chosen a better home. Sadly it's only Mum there now but she is living her best life after being housebound for many years.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Many thanks for the review, we are so happy to hear that you feel this way. It was so lovely to be able to care for both Mum and your Dad who was such a nice man. Mum as you say is living her best life and is a pleasure to have with us here at Heathlands.


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Review from A E (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The chef At Heathlands and his kitchen staff do such a wonderful job. The food is nutritious, varied and appetizing. The chef strives to accommodate the special requests of individual residents whenever possible. He is always open to feedback and checks in with residents daily who seem to enjoy his
visits to the dining rooms. Oh, and the cakes are fantastic!

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Review from Margaret L (Wife of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Heathlands house after a spell in hospital. I had been coping with him at home as Alzheimer's progressed over the past five years and by this time he was doubly incontinent. The care he received at Heathlands was amazing. Everyone greeted him with a smile and a pat on the
shoulder. He also had excellent nursing care and we, as a family, were always informed of any change in his daily plan.
We visited frequently and often spoke with the families of other residents who were equally happy with the standard of care at Heathlands House. The only slight downside was that occasionally the laundry got clothes muddled, and we would find that my husband was wearing something we did not recognise! However, this did not detract from the compassion and kindness with which he was treated on a day-to-day basis.
My husband died on July 1st this year. He was not in hospital, which he would have hated, and he was not in pain, for which I am eternally grateful.

Reply from Samantha Debenham, Reviews Team at Heathlands House

Thank you very much for your thoughtful comments in regards to the care delivered at Heathlands House, it really does mean the world to us. Everyone works really hard to make the home a wonderful place for residents to live and loved ones to visit. We would like to reassure we have reviewed our laundry procedure recently and this has really improved the service, thank you for your understanding.


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Review from M F (Friend of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is uniformly helpful and friendly on my visits. The premises are very attractive.
My friend's room is pleasant and has garden access, although she requires help with her wheelchair.

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Review from Diana T (Wife of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Heathlands House Care home for respite. He then was admitted to the nursing wing after getting Covid on Feb 2024
as we knew it was the best place for him. He was familiar with the staff and carers.
The food is excellent and he eats very well. Lots of choice and delicious.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Heathlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Heathlands House is calculated as follows: ( (362 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 417 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathlands House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Razvan

Razvan Stanbeca

Job Title: Home Manager

Joined: 2022

I have worked for Care UK previously and began working at Heathlands House in 2022.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for.


My favourite part of the day is the mornings, when I walk around the home, checking everything is ok, and chatting with residents, relatives and my colleagues.


I am very passionate about delivering person-centred care, I love seeing a smile on the resident’s faces when you have made a difference in their day. In my free time, I enjoy spending time with family and friends.


Frequently Asked Questions about Heathlands House

What types of Care is Heathlands House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathlands House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Heathlands House have?

There are 64 Single Rooms.

What are the Facilities & Services at Heathlands House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathlands House to the centre of Cambridge?

2.0 mile(s) as the crow flies, distance by road may be significantly further.