Heathlands House

442 Bullen Close, Cambridge CB1 8YU
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9.8 55 Reviews
  • Heathlands House, Cambridge
Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your loved one to lead an independent and fulfilling life, while receiving the very best standard of care.

The home offers spacious and beautifully furnished bedrooms with private en-suite facilities, plus a range of modern and comfortable communal areas including a café – complete with a regular supply of delicious cakes – a hair salon and cinema room. The home, which has been designed to the latest dementia standards, also has beautifully landscaped gardens that are accessible for all.

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Care Provided by Heathlands House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Razvan Stanbeca (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Heathlands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,790
    • Self-Funded Residential Dementia Care from £1,880
    • Self-Funded Nursing Care from £2,030
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,090
    • RESPITE Self-Funded Nursing Care from £2,240

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Heathlands House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Heathlands House Reviews (55)

Total of 55, showing 21-40
9.8

Heathlands House has a Review Score of 9.8 (9.847) out of 10, based on 36 reviews in the last 2 years. Over all time Heathlands House has 55 reviews.

Overall Experience

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Date Published

55
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Review from C D (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Heathlands House has been overwhelmingly positive. I am so thankful my Mum is in a safe, beautiful place and treated with dignity and respect.
She has said several times "Is this what heaven is like, because it is so quiet and peaceful.".

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for this lovely feedback, we are so happy that Mum has settled into Heathlands House.


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Review from Chris L (Son of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in very good hands at Heathlands House in Cambridge. The staff are dedicated and extremely professional. Completely safe environment and a very clean and comfortable residence. Everyone is made to feel welcome.
Activities and special events are organised to a high standard.
Top marks!

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Review from Louise R (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call I made to Heathlands House, I was super impressed. All the questions I had were answered confidently and without hesitation.
When I visited with my sisters, Heathlands was our 4th care home visit that day, we knew we wanted Dad to live there.
All the staff are professional,
warm and friendly. They supported us enormously in getting Dad discharged from hospital to their care.
All the residents seemed comfortable in their surroundings (which incidentally are immaculate) and known by name by all staff. The staff on the dementia floor were obviously very experienced in managing dementia symptoms with patience and empathy.
Sadly Dad had only a short stay at Heathlands House but the support from the staff to our family continued after he had passed. For all of us, Dad and daughters, it was like being with an extended, loving family.
I would have absolutely no hesitation in recommending Heathlands House.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for taking the time to leave us such a positive review. It was just a pleasure to welcome you and all of your lovely family into our Heathlands family. Your praise really means a lot to us all and hopefully, we will see you when you are next in the area for a catch-up.


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Review from Deborah L (Son of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found it emotionally stressful to move my mum into a care facility as did my 4 siblings. Best thing I ever did. Amazing place full of cheerful staff. So friendly - lovely atmosphere.
My mum is settled and happy. Lots of activities to keep her busy and in company with others.
Communication excellent.
Facilities brilliant.
I could not think of anything I would change and it is everything I could wish for my much loved mum. Heartwarming and a huge relief for me and my family. Many thanks.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

what a lovely review thank you, we are so pleased that Mum has settled in so well and that this makes you and your lovely family feel happy and relieved.


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Review from Sarah W (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old father moved into Heathlands House in January following a spell in hospital. Since then, I have visited him in his lovely room on the nursing floor most days and I now feel like one of the family! The care team are lovely and go above and beyond. The nurse on duty always listens to and
acts on our concerns and we are reassured that he is getting excellent, compassionate care. It is a real advantage that a local GP visits once a week. The senior team at Heathlands all seem to work together really well and I have been impressed by their willingness to make time for unscheduled meetings to discuss my father’s health and care needs. I went in today with something I wanted to talk about and the Customer Relations Manager made herself available instantly and immediately put my mind at rest. In the last few years, we have visited a few care homes with my father, knowing that he might one day need one. When we walked into Heathlands, we knew we had found the one!

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for this glowing review, we are so happy that you feel that all of the staff and facilities are at this high standard. It is always very humbling to hear such lovely praise from our relatives and the whole team gets motivated by the feedback given to them.


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Review from Emma L (Niece of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Heathlands House for around 5 months now, she was fiercely independent but developed dementia so needed 24/7 support. She was initially very resistant to living in a care home, but has settled in very well with the attentive care and excellent facilities here. Heathlands
is very well organised and friendly, nothing is too much trouble for the care team, who are very capable and well-trained. There seems to be a good staff-to-resident ratio, who are responsive and sensitive to my aunt's needs. Heathland's communication with me is excellent, keeping me informed of my aunt's health and well-being on a regular basis. They provide a variety of activities, although my aunt is partially sighted, and often feels she can't participate, the carers encourage and support her with these activities. All our family and friends who visit have been very impressed with the warm welcome, care and facilities at Heathlands.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

This is such amazing feedback and just proves that team work, good training and dedication pay off in every way. We really feel privileged to care for your lovely aunt. Thank You


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Review from Alister M (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superbly presented, sparkling clean, warm and comforting care home with all the up-to-date facilities. Helpful, welcoming, caring and cheerful staff.
Very professionally managed. By far the best care home I have experienced - and I've been to a few visiting various relatives over the years.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for taking the time to give us this very positive feedback.
It makes us so happy to know that our facilities are of a high standard. We will share your compliments with all our team, who will be so happy to hear what you have kindly written; we really do appreciate being recognized for our care, work and facilities.


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Review from Christopher H (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation and estate are immaculate.
All staff I have met are friendly, welcoming, helpful, polite and above all caring.
A lovely care environment.
Mum's room is excellent. The room has everything that she needs.
The team don’t mind when you visit. We have visited Mum early, in the daytime
and late. We always receive a friendly welcome.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for such a glowing review.
It is so good to hear that you that your experience of our staff were, welcoming, caring and polite. We pride ourselves in delivering first-class care to both our residents and their loved ones. We will be sure to pass your kind comments on to the team.


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Review from S L (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially moved to Heathlands for respite care and has now signed up as a longer-term resident. The physical facilities, food and activities are all very good - however it's the staff who make Heathlands exceptional, and a place I would choose for myself. All the staff are friendly and caring. They
work very hard to give my mother the best possible quality of life. Both regular staff and management are welcoming and helpful when friends and family visit, and communicate well regarding matters of care and wellbeing. The staff are keen to build relationships with family as well as with their residents and this makes me feel that I am included in Mum's care and life, and gives me as much reassurance as it's possible to have given I can't be with her every day.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for taking the time to leave us this lovely feedback.
It is always very humbling to hear such exceptional praise, it will be shared with all of the Heathlands House Team.


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Review from N M (Sister of Resident) published on 10 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was one of the first residents of Heathlands, during the pandemic, and my brother has just spent the last three months on respite care. Just as before, we found the staff to be wonderfully caring and supportive, with many thoughtful activities and outings on offer. The building is relatively
new and it is a very attractive facility with lots of good places to sit with friends and family, or just to read the paper, although the trees could use a bit more care!
I heartily recommend Heathlands.

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Review from Dan S (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mums been here for over a year now, and the staff are amazing, not only do they give full love and care to my mum, but they are so lovely and helpful to all family members.
Over the past week, everyone at Heathlands House has gone above and beyond to get my mum through a very difficult week.
My
mum couldn’t be in a better place, and when I have to leave, I fully trust she’s in the best hands.
Continuous care with love.
Everything is lovely and clean and very homely.
The food is lovely.
Couldn’t wish for any more.

Reply from Reviews Team at Heathlands House

Thank you for this lovely feedback; we are so happy you feel that we support you as well as caring for Mum. It is very important to us that all of our resident's families feel supported and know their loved ones are in safe hands.


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Review from S H (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring and cheerful staff. Open policy to visiting. Plentiful and appetising food. Well maintained garden. Proactive liaison with relatives. Personal interest in residents. Good interaction between residents, but privacy also available.

Reply from Reviews Team, Reviews Team at Heathlands House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Kindest regards, from the Care UK team.


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Review from T C (Son of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions, the grounds outside are neat and tidy, the garden is cared for, the building is modern and well laid out, security is safe, reception is always present, and the team are friendly, appears efficient and helpful.
My father was in another home for a few weeks and we just didn't like
it and was old and tired and uncared for. So glad we found Heathlands House for him.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Hi T C, thank you very much for taking the time to leave us feedback on our home.
It is always lovely to hear such a positive review.
With kindest regards,
The Care UK team.


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Review from Claire G (Niece of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathlands House Cambridge - 4th to 23rd Sept 2023
I wish to thank all members of staff at Heathlands House Nursing Home for their kindness and caring for my dearest aunt in the last few weeks of her life.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Hi
Thank you for this review, we will pass this on to the whole team here at Heathlands House.
Kindest regards,
The Care UK team.


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Review from H C (Daughter of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely environment, warm and friendly. Pretty and comfortable décor. Excellent care, frequent activities and parties for residents with family and friends welcome. We are so happy seeing our mum relaxed and well cared for.

Reply from Hannah Atherley, Reviews Team at Heathlands House

Hi, thank you very much for reviewing Heathlands House 5 stars. We are delighted to hear you are happy with the care, activities and environment.


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Review from L P (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Heathlands House to be a beautiful, caring environment for mum. Staff are friendly, thoughtful and responsive. The home is welcoming, always clean and buzzing with activities to keep residents busy. We couldn’t have chosen a better home from home.

Reply from Caprice Geisha, Reviews Team at Heathlands House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Heathlands House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Chrissie N (Daughter of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well deserved five star rating. The home is well equipped and well maintained, staff are competent, caring and a cohesive team. Both our parents have dementia, moving to Heathlands recently. My father is blind with mobility issues and is treated with dignity and respect when helped with self-care
tasks he can no longer do. He is happier than he has been for a long time.


My mother who experiences a lot of confusion is helped by a team who are dedicated and enthusiastic in their knowledge of how to help people with dementia who feel scared and isolated by their experiences. Already she has been calmed and when very confused is able to calm down and self-help with some gentle phrases of reassurance that the care team have repeated to her. When she has a good day there are homely gatherings where she can join in a range of activities in a normal and recognisable way, which also reassures her. Social services and mental health team also feedback to us this is a very good care home.


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Review from V B (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been pleased to see how our mother has thrived during her time at Heathlands. She has flourished mentally and physically and the managers and staff are caring, approachable and helpful. It does feel like her home now and our mum says she is happy to be there.

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Review from Edward L (Nephew of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we moved my aunt to Cambridge, we were expecting her to move into an extra care flat, as that was her wish (she is fiercely independent) and what she could afford. To ease the transition, we brought her to Heathlands on a respite care basis, while she was assessed by a social worker. She settled
in quickly and it was a huge relief to see my aunt happy, stimulated, relaxed, clean, warm, eating well and receiving her medication regularly.
Staff have always done their utmost to accommodate my aunt's wishes, care for her, entertain and humour her and protect her dignity (ageing is cruel). Without exception, the management, care, admin, domestic and lifestyle staff have been kind, personable and respectful towards my aunt and also to us whenever we have visited.
The care assessment eventually concluded that my aunt's physical and mental condition was such that she needed residential care. All credit to the staff at Heathlands, by that point my aunt actively wanted to stay there.

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Review from Sue R (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Heathlands House Care Home for six months. I was very happy with the care he received and didn't see or overhear anything I wasn't happy with whenever I visited. He was warmly welcomed and helped settle in and his move to the nursing floor was managed very well. The staff
were very professional, warm and respectful to my father and to the whole family, particularly in the weeks before he passed away.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Heathlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Heathlands House is calculated as follows: ( (362 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 417 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathlands House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Razvan

Razvan Stanbeca

Job Title: Home Manager

Joined: 2022

I have worked for Care UK previously and began working at Heathlands House in 2022.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for.


My favourite part of the day is the mornings, when I walk around the home, checking everything is ok, and chatting with residents, relatives and my colleagues.


I am very passionate about delivering person-centred care, I love seeing a smile on the resident’s faces when you have made a difference in their day. In my free time, I enjoy spending time with family and friends.