Heathlands House

442 Bullen Close, Cambridge CB1 8YU
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9.8 55 Reviews
  • Heathlands House, Cambridge
Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your loved one to lead an independent and fulfilling life, while receiving the very best standard of care.

The home offers spacious and beautifully furnished bedrooms with private en-suite facilities, plus a range of modern and comfortable communal areas including a café – complete with a regular supply of delicious cakes – a hair salon and cinema room. The home, which has been designed to the latest dementia standards, also has beautifully landscaped gardens that are accessible for all.

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Care Provided by Heathlands House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Razvan Stanbeca (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Heathlands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,790
    • Self-Funded Residential Dementia Care from £1,880
    • Self-Funded Nursing Care from £2,030
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,090
    • RESPITE Self-Funded Nursing Care from £2,240

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Heathlands House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Heathlands House Reviews (55)

Total of 55, showing 41-55
9.8

Heathlands House has a Review Score of 9.8 (9.847) out of 10, based on 36 reviews in the last 2 years. Over all time Heathlands House has 55 reviews.

Overall Experience

  • 53
  • 1
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Date Published

55
13
22
36
19

Review from Amanda H (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident at Heathlands House for the last few months of his life and we can't thank them enough for the care and support they showed not only towards him but to us as a family. My father's journey through the care system has been very unpleasant and we are glad that at the end of his
life we were able to ensure that he received exemplary care from such amazing people. Thank you.

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Review from Rossmary G (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Heathlands highly enough. My mother moved there at the end of June from an (extremely expensive) care home which had provided very poor levels of care. The transformation in my mother was outstanding. She had been diagnosed with dementia in March, and her language had deteriorated.
However, within three days of moving to Heathlands, her language was improving and soon returned to normal. The defining feature of Heathlands is that they really care for the patients. All the staff are friendly and welcoming to patients and visitors alike. My mother was extremely well cared for and much more content for the final months of her life. A huge thank you to everyone at Heathlands House.

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Review from Sally K (Daughter-in-law of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in the Heathlands family between March and until his death in September 2022. Although he was anxious about going into a home, the staff at Heathlands made his transition so easy. They helped make his room homely and familiar, they cared for his every need and encouraged him to
be happy in his new home. The management team and the staff were so empathetic, caring, and supportive to my father-in-law and to us as family members. In his last few days at the home, the nursing staff could not have done more to make him comfortable and pain-free. Thank you to everyone at Heathlands.

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Review from Mark E (Brother of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate the management and staff at Heathfields House for the way in which they devote their time and care toward my brother who suffers with dementia. The very warm, calm and caring manner they have toward him has brought him out of his shell and he has become a very happy and
content person with a future to enjoy.

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Review from Nicole B (Friend of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heathlands House provide amazing care and a wonderful relaxing atmosphere for the residents. My friend experienced the joyful feeling of being part of a large family. I am truly grateful that he had the opportunity to spend time in such a happy environment.

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Review from Paul L (Son of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful setting for my dad’s last months. The staff, without exception, are supportive, kind and professional. Myself and my family are given a warm and friendly welcome and receive a clear and efficient process for anything admin.

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Review from Priscilla O (Resident) assisted by family/friend published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's lovely. As far as I can tell it is the best place to be. I have friends here. There's lots to do.

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Review from R B (Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be a resident of Heathlands House care home, all the staff and management are so good to us and treat us so well. Cleanliness, meals and activities we all get on with all the staff, it is like one big family. I am very happy to be here.

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Review from Elizabeth A (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well cared for at Heathlands House, he enjoys the social atmosphere while receiving the personal care and attention he needs. Equally the staff are all so friendly with us when visiting Dad or on the phone, they have helped me set up Dads phone and portal, and are always ready to help Dad
make phone calls. Dad invited us to join him in the carol singing, a super evening with carols, mince pies and mulled wine, giving us all a great memory.

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Review from Anne C (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Heathlands House have made us all feel welcome and part of the family. Dad is cared for in caring and kind manner, and mum is welcomed in daily. The facilities are very good and Dad enjoys his meals, and activities. Thank you.

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Review from Elizabeth F (Wife of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently spent two weeks at Heathlands House for respite care and we were both very impressed with the responsive and thoughtful care he received. Staff were friendly and attentive. The food was good too!

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Review from P W (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has now been with Heathlands House for over a month and we're really pleased with the service, it being friendly, understanding, caring and professional. The environment is modern and of good quality and the foods good too.

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Review from Simon C (Son of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the team at Heathlands House to be the perfect blend of professional, considerate and compassionate.
I felt very comfortable having my father stay at Heathlands House knowing he would be very well cared for with respect and dignity.

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Review from Pauline D (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very unsettled when she arrived at Heathlands House after a spell in hospital.
The staff have gone out of their way to help her settle. Everyone has been very professional and kind and involved me completely in her care plan. The dementia safe garden is a real bonus as my mother can walk
around outside in the fresh air and is taking a lot of interest in the plants. She especially likes the water feature. The food is of an excellent standard with well balanced freshly prepared meals. I would recommend Heathlands. It’s a well-planned home with a great team.

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Review from Martin L (Son of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was previously in another home and she moved here at the beginning of August to be closer to me - she's been in Care UK homes for several years now. She is now in the latter stages of dementia and needs constant, careful and loving care. The Care UK staff have always been amazing but Heathlands
House is right up there. The building/facilities are exceptional and the staff are wonderful. Everyone I've dealt with has been utterly professional, helpful and kind. They always try to accommodate any requests I have and have involved me in completely developing her care plan. They look after my mum with utmost care and respect and I know she is in a safe, caring environment. A great home run by a great team.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Heathlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Heathlands House is calculated as follows: ( (362 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 417 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathlands House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Razvan

Razvan Stanbeca

Job Title: Home Manager

Joined: 2022

I have worked for Care UK previously and began working at Heathlands House in 2022.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for.


My favourite part of the day is the mornings, when I walk around the home, checking everything is ok, and chatting with residents, relatives and my colleagues.


I am very passionate about delivering person-centred care, I love seeing a smile on the resident’s faces when you have made a difference in their day. In my free time, I enjoy spending time with family and friends.